FINDINGS

• Customers were satisfied from the quick response and good customer relationship.
• Customers found employee of PUNJAB AND SIND BANK very helpful and
cooperative.
• Customers are more influenced for taking loan from PUNJAB AND SIND BANK
because of trust, customers have on the bank.
• As 90% of respondent says that they will definitely recommend PUNJAB AND SIND
BANK to their families & friends, maximum number of respondents replied positive.
• Majority of customers responded that Bank investigates the feedback & is very good.
It looks into the feedback provided by customer and takes necessary action if
required, not too many were satisfied with transaction.
• A majority of respondent says that branch personnel were aware of Product and
Services and responded to customer queries, so not too many respondents are
satisfied.

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