How did you find our Branch personnel?

4. Is the Branch personnel have listened to you patiently and have been able to respond
to your queries and clarifications?

TABLE 4

Parameter In Number In Percentage

Very Good 38 76

Good 7 14

Satisfactory 3 6

Could be better 2 4

BRANCH PERSONNEL
Very Good Good Satisfactory Could be better

4%
6%

14%

76%

Interpretation
76% of respondent says that branch personnel listened patiently& have been able to respond
to their queries, 14% of respondents replied that it is good. While only 6% of respondent says
that it is satisfactory and 4% replied that it could be better.

Inference
As only 76% of respondent says that branch personnel listens patiently and have been able to
respond to queries and clarifications, so not too many respondents are satisfied.

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