10.

Is PUNJAB AND SIND Bank looks into the feedback provided by you and takes
necessary action if required?

Table: 10

Parameter In Number In Percentage

Very Good 41 82

Good 5 10

Satisfactory 2 4

Could be better 2 4

ACTION & FEEDBACK

Very Good Good Satisfactory Could be better

4% 4%
10%

82%

Interpretation

82% of respondent responded that Bank looks into the feedback & is very good, 10% said its
good, 4% said it’s satisfactory and 4% said it could be better.

Inference

As 82% of respondent says Punjab & Sind bank looks into the feedback provided by
customer and takes necessary action if required, not too many were satisfied with transaction.

47