7.

Are the branch personnel being aware of Product and Services and
responded to your queries?

Table: 7
Parameter In Number In Percentage

Very Good 43 86

Good 3 6

Satisfactory 3 6

Could be better 1 2

PRODUCT & SERVICES

Very Good Good Satisfactory Could be better

6% 2%
6%

86%

Interpretation
86% respondent says that branch personnel responded to their queries and is very good, 6%
says to be good & 6% satisfactory. Only 2% said it could be better.

Inference
As 86% of respondent says that branch personnel were aware of Product and Services and
responded to customer queries, so not too many respondents are satisfied.

Customer’s opinion of transacting in Branches.

44