Assignment 2 – Continuous Improvement in Kanban Environment and Scrumban Practices

You support the “MarkSphere” team as a Kanban Coach through their Kanban Journey as
needed. It has been 4 months since your last check-in with them. The “MarkSphere” team
reached out to you with concerns that they lack predictability, capacity planning does not
work well, and there is a growing desire for inspections and adaptations.

Results from the internal interviews:

Product Owner Feedback:

 Concerns about unpredictable delivery timelines.
 Desire for more visibility into work progress.

Team Members Feedback:

 Frustration with unclear capacity planning.
 Desire for more collaborative planning sessions.

The “MarkSphere” team failed to monitor metrics they can provide you. They have
incomplete data. But they mentioned that:
 WIP limit for “In Progress” items is regularly breached, resulting in increased cycle
time by 20% average.
 Customer Satisfaction Rate in the previous quarter was 6/10.
 Approximately 40% of the team works remotely, utilizing collaborative tools for
communication and task tracking.
 The team relies on platforms like Slack for real-time communication, Jira for project
management, and Zoom for virtual meetings and ceremonies.
 Remote work introduces challenges related to synchronous collaboration, with
occasional delays in responses and potential miscommunication due to the reliance
on digital channels.

Questions:

You think that incorporating Scrumban Practices can help this team. You are going to meet
with them and provide:
 A roadmap for continuous improvement and specific practices they can use
 A step-by-step plan for introducing Scrumban practices to the team
 Address any challenges or resistance that might arise during the transition.