**Golden Fleet Logistics: Customer Policies**

*Effective Date: [Date]*

**1. Returning Shipments:**

**1.1 Return Authorization:**

Customers are required to obtain a Return Authorization (RA) number before returning any
shipments. This number must be clearly labeled on the package. Unauthorized returns may not be
accepted.

**1.2 Return Window:**

Customers must initiate returns within [number] days of receiving the shipment. Late returns may be
subject to additional charges.

**1.3 Condition of Returned Items:**

Returned items must be in their original condition and packaging. Golden Fleet Logistics reserves the
right to refuse returns of damaged or altered items.

**2. Goods in Transit:**

**2.1 Delivery Timeframes:**

Golden Fleet Logistics is committed to delivering shipments within agreed-upon timeframes. Any
delays will be communicated promptly, and alternative arrangements may be offered.

**2.2 Tracking Services:**

Customers can track their shipments in real-time through our online tracking system. In the event of
delays or issues, our customer service team will provide timely updates.

**3. Undeclared Items:**

**3.1 Prohibited Items:**

Customers are responsible for declaring the contents of their shipments accurately. Prohibited items,
as outlined in our terms and conditions, will not be transported.

**3.2 Inspection and Screening:**

Golden Fleet Logistics reserves the right to inspect and screen shipments for compliance with
regulations. Non-compliance may result in delayed delivery or return of the shipment.

**4. Packaging:**

**4.1 Packaging Guidelines:**

Customers are encouraged to adhere to our packaging guidelines to ensure the safe and secure
transport of their goods. Improperly packaged items may be subject to additional handling charges.

**4.2 Packaging Assistance:**

Golden Fleet Logistics provides packaging assistance services to help customers meet our packaging
standards.

**5. Tracking of Items:**

**5.1 Real-Time Tracking:**

Customers can utilize our real-time tracking system to monitor the location and status of their
shipments. Our tracking services provide transparency and accountability.

**5.2 Customer Notifications:**

Customers will receive automated notifications at key stages of the shipping process, including pick-
up, transit, and delivery.

**6. Indemnity:**

**6.1 Liability Limits:**

Golden Fleet Logistics limits its liability for loss, damage, or delay of shipments as outlined in our
terms and conditions. Customers are encouraged to consider additional insurance for high-value
items.
**6.2 Claims Process:**

In the event of loss, damage, or delay, customers must file a claim within [number] days of the
shipment date. Claims will be processed in accordance with our claims policy.

**7. Other Key Areas:**

**7.1 Customs and Duties:**

Customers are responsible for complying with all customs and duties regulations. Golden Fleet
Logistics provides guidance and support to facilitate smooth customs clearance.

**7.2 Confidentiality:**

Golden Fleet Logistics respects the confidentiality of customer information and ensures that sensitive
data is handled securely in accordance with privacy laws.

These policies are designed to enhance the customer experience and ensure transparency, reliability,
and compliance with industry standards. For further clarification or inquiries, please contact our
customer service team.

Thank you for choosing Golden Fleet Logistics.

Sincerely,

[Your Name]

[Your Title]

Golden Fleet Logistics

# Golden Fleet Logistics - Items Declaration Form

**Customer Information:**

- **Name of Customer:** ________________________________________________

- **Company Name (if applicable):** _____________________________________

- **Contact Person:** _________________________________________________

- **Contact Email:** __________________________________________________

- **Contact Phone Number:** ___________________________________________

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**Shipment Details:**

- **Shipment Reference/Tracking Number (if available):** _________________

- **Date of Shipment:** ________________________________________________

- **Mode of Transport:** ______________________________________________

- **Destination Address:** ____________________________________________

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**Item Declaration:**

| **Item Description** | **Quantity** | **Unit Weight (kg)** | **Total Weight (kg)** |

|-----------------------------|--------------|-----------------------|-----------------------|

| | | | |

| | | | |

| | | | |

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**Declaration by Customer:**
I, the undersigned, declare that the information provided above is true and accurate to the best of
my knowledge. I understand that providing false information may result in consequences, including
delays, additional charges, or other actions as outlined in Golden Fleet Logistics' terms and
conditions.

**Customer's Signature:** __________________________ **Date:** ______________

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**Important Notes:**

1. This form must be completed for each shipment.

2. All items must be accurately described, including the quantity, weight, and any special handling
requirements.

3. Customers are responsible for complying with all customs regulations, and inaccurate declarations
may result in delays or penalties.

4. For prohibited items or items requiring special permits, please contact Golden Fleet Logistics for
guidance before shipping.

5. Any changes to the shipment details or additional items must be promptly communicated to
Golden Fleet Logistics.

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Thank you for choosing Golden Fleet Logistics. If you have any questions or need assistance in
completing this form, please contact our customer service team.

Sincerely,

[Your Name]

[Your Title]

Golden Fleet Logistics