1.

The Dead after Purchase (DAP) process is beneficial to customers because: (Select multiple
options)
They get discount on repairs
*Helps in customer retention
*Builds trust in customers mind for future transactions
They get freebies
2. Which products are considered for DOA/DAP specific instance? (Select multiple options)
*Laptops
*Tablets
Air conditioners
*Mobile
3. Who is authorised to complete any refund transactions after duly considering all aspects of a
case (all products other than OL)? (Select multiple options)
*SM
CSS
Cashier
*ADM
4. The 4 days exchange policy only applies to ______ & ____ (Select multiple options)
*Small appliances
Large appliances
*Gaming software
Entertainment

5. The 11 Point Checklist Before Accepting for replacement includes: (Select multiple
options)
Is proof of purchase available ?
Label on handset is not tampered removed/defaced?
All the accessories provided in sales package are not required
There are no signs of unauthorized repair (Tampering)?

5. If the backorder timeline is breached beyond ___ days of EDD (as per invoice), Store team is
pre-authorized to source the product from the market and deliver to the customer.
1
2
*4
10

6. In case of replacement, the store should ensure that the customer takes only___ product
at
a time to match the replacement amount sanctioned.
2
4
*1
6

6. The Back dock controller will put security tag on small products worth more than Rs.
___
100
200
 *1000
400
7. Who is responsible for continuously pushing the merchandise (except LCDs’, TV’s,
and large appliances) to the floor?
ADM
ASM
*Back-dock Controller
SM

8. The product which is found to be physically damaged (external carton is soiled or

damaged) at the time of unloading the product from the delivery van is called ___
defect
Customer
Brand
*Transit
Store

9. In case of major damages to the product, the store should intimate the DC within
24 hours to:
Ask for discount from brand
*Claim insurance and initiate a transfer to the DC
Just inform DC about the damage
Stop buying that product from brand

10 What happens when the goods are damaged while moving from DC to customer
location? (Select multiple options)
*The delivery team, at the time of delivery will raise SR1 and SR2
Apologise to the customer for damage and offers discount
*Inform the concerned store CSD
*BDC will raise an STO and get the defective moved to the DC

11.If the defect is minor and the product is in saleable condition, store should move it to
location 0003 and sell it at a display discount when the damage occurred :
While moving goods from DC to Customer location
*While moving goods from DC to Store
While moving goods from Store to Customer Location
While moving goods to DC

12. In case of damage occurred while moving goods from store to customer location, the
Customer Delivery Associate should intimate the ___ or ____ and bring the product back to
the store(Select multiple options
SM
*BDC
*CSD
ADM
13. The Back dock controller is responsible for :
Inspection consignment for damages
Checking the carton numbers while unloading
Signing each consignment note & mention the actual number of boxes received
*All of the above

14. In case of broken seal back dock controller shall escalate matter to: (Select multiple
options)
*SM
*DC manager
CSS
*Logistic Manager

15. In case if the delivery van from DC does not arrive at store within the allocated time slot,
the Back dock controller should escalate the matter to: (Select multiple options)
*Store Manager
ADM
ASM
*DC Manager

16. The Back dock and ____ inspects the Seal and if the Seal is found intact, then the
Signatures on the seal is matched with the specimen signature
*Store Security
ASM
SM
ADM

17. The Store’s Back-dock should immediately inform Infiniti DC Manager and respective SM
if while unloading the items: (Select multiple options)
*The seal looks tampered
*Mismatch of sign on the box & DC Specimen signature
All goods are intact
*Any goods are missing

Q1. What is SAP? (Answer- Option-A)

a) Inventory management application

b) Vehicle placement portal
c) Data Storage application
d) Source of transport

Q2. Which of the following report can get from SAP? (Answer- Option-C)

A. Vehicle Report
B. Customer Delivery report
 C. SIT Report
D. All the above

Q3. Which of the following T-code are using for GRN? (Answer- Option-A,B,D)

A. Migo
B. MB01
C. MB51
D. Zmigo