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    4 views1 page

    DLA

    Uploaded by

    ramji.egc

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Tenure (All)

    Week (All)
    Camp Deep Lapse

    Values
    Name Login Count Offer Call Answered Call Net Login Connect % Utilization% Occoupancy% Productivity Wrap Talk Time AHT Wait Time Connected Call Talk Time Wrap Time
    Susanta Goswami 8 323 276 8:04:04 86% 54% 101% 63% 00:00:08 4:19:41 00:00:48 03:00:59 4:19:41 0:43:24
    Nimmana Devika 8 299 221 8:11:26 74% 43% 102% 65% 00:00:22 3:28:56 00:00:43 02:59:59 3:28:56 1:42:30
    Susmita Singh 9 299 269 8:11:16 90% 46% 102% 64% 00:00:17 3:43:26 00:00:46 03:06:21 3:43:26 1:21:30
    Riya Biswas 9 268 256 8:05:25 96% 45% 101% 60% 00:00:16 3:37:54 00:00:50 03:16:37 3:37:54 1:10:41
    Purnima Kannojia 9 265 255 8:10:59 96% 47% 102% 63% 00:00:17 3:52:06 00:00:53 03:06:49 3:52:06 1:11:42
    Tarannum Khatun 6 262 250 8:06:43 95% 47% 101% 61% 00:00:14 3:49:32 00:00:54 03:14:20 3:49:32 1:02:52
    Kajal Kumari Prasad 9 260 245 8:03:56 94% 48% 101% 64% 00:00:18 3:50:23 00:00:53 02:56:13 3:50:23 1:17:19
    Sunita Dubey 6 257 241 8:10:47 94% 50% 102% 67% 00:00:19 4:05:04 00:00:58 02:46:58 4:05:04 1:18:26
    Soniya Mishra 8 256 230 7:59:24 91% 44% 100% 59% 00:00:18 3:29:37 00:00:51 03:17:18 3:29:37 1:12:30
    Priti Kumari Mallick 9 256 240 8:11:06 94% 51% 102% 66% 00:00:17 4:08:19 00:00:59 02:52:30 4:08:19 1:10:17
    Supriya Jha 9 251 220 8:04:54 88% 46% 101% 65% 00:00:22 3:43:17 00:00:54 02:51:13 3:43:17 1:30:24
    Puja Singh 8 247 239 8:07:50 97% 45% 102% 63% 00:00:20 3:41:46 00:00:55 03:03:22 3:41:46 1:22:01
    Swati Jaiswal 7 237 221 8:05:47 93% 50% 101% 66% 00:00:20 4:02:13 00:01:02 02:46:39 4:02:13 1:16:55
    Subhechha Chatterjee 9 234 224 8:09:11 95% 53% 102% 69% 00:00:19 4:17:43 00:01:07 02:38:20 4:17:43 1:13:07
    Priyanka Yadav 9 227 209 8:04:34 92% 49% 101% 65% 00:00:20 3:57:09 00:01:04 02:53:29 3:57:09 1:13:43
    Poonam Mali 8 227 192 8:02:21 85% 47% 100% 65% 00:00:24 3:46:47 00:01:02 02:52:13 3:46:47 1:23:21
    Reshma Singh 9 221 206 8:03:49 93% 53% 101% 70% 00:00:21 4:18:12 00:01:11 02:29:37 4:18:12 1:15:50
    Subhasish Paul 8 211 194 8:11:06 92% 46% 102% 64% 00:00:24 3:47:09 00:01:05 03:01:51 3:47:09 1:21:58
    Anita Gupta 9 205 194 8:04:10 95% 53% 101% 68% 00:00:22 4:14:55 00:01:16 02:36:08 4:14:55 1:12:41
    Rifat Parveen 4 202 179 8:02:57 89% 48% 101% 64% 00:00:23 3:51:28 00:01:09 02:54:05 3:51:28 1:17:24
    Grand Total 161 251 229 8:06:39 91% 48% 101% 65% 00:00:19 3:54:29 00:00:58 02:56:02 3:54:29 1:16:00

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