Clauses Evidence

Administrative Requirements Contractucal Conditions

-Documented inspection history
-Responsibility for safe site access
-Timely availability of key client personnel
-Preparation of items for inspection
-Response to adverse weather conditions
-Level of Reporting
-Terms of payment
-Level of liability insurance, etc

Independence, Impartiality and Reporting and recording of any incidents of

Integrity undue pressure experienced by personnel
-This includes through financial, marketing,
customer relations and personal matters, as
well as by other technical or non-technical
considerations.

Organization and Management Organization chart- Include position and

responsibilities in quality system
documentation
Quality System ·Policy statements
·Training records
·Document control system
· Internal feedback, complaints, preventative
action plan
·Management review

Personnel ·All stages of training records

·Recording duration of inspections

Facilities and equipment ·Measurement traceability

·Appropriate uncertainty of measurement
·In-service records of equipment checks
·Inspection reports
·Software validation and checks records
Inspection methods and ·Documentation of standard and all
procedures non-standard inspection methods
·Record of checking points and verification
of checks made

Records Inspection records-

·client instructions
·details of job review
• details of the items inspected &
inspection conditions
• information provided by the client &
identity of the person who performed the
inspection
• equipment used
• equipment verification records
• the inspection procedures used
• inspection observations & conformity
decisions (with supporting justification)
• aspects not inspected, with reasons
given, e.g. lack of safe access

Inspection records and inspection Inspection records and inspection certificates

certificates

Subcontracting ·Technical competence assessment

Complaints and appeals ·Complaint records

·Appeal records
Comments
In the case of Type C inspection
bodies the conditions of contract should include a clear
statement of the activities that prevent it being classified as a
Type A inspection body.

In the case of type C inspection

bodies, contractual conditions should include a clear
statement summarising the interests or activities of the
inspection body or associated bodies that resulted in the
type C classification. This statement should be sufficiently
explicit to enable potential clients to make informed
decisions on the adequacy of the level of independence
offered.

Functions of the technical manager may include,

but not be limited to, authorisation of inspection methods,
and technical support for inspectors.
In cases where an inspection body has a number
of offices in different locations, responsibility for the practical
maintenance of the quality system should be assigned to a
named individual in each office.

There must be a clear and authoritative means for all

employees to identify the current authorised version of any
controlled document.

Effective systems must be in place to ensure that each

relevant employee has
been made aware of and understands updates to any
document which could affect the conduct, outcome,
recording or reporting of an inspection.

Procedures for feedback and corrective action should

normally include but not be limited to the following
constituents:
• description of the issue
• investigation of the cause
• description of immediate action taken
• description of corrective action to be taken to prevent
recurrence
• identification of the person responsible for corrective
action
• target date for completion of corrective action
• monitoring of progress of corrective action
• sign off of completed corrective action

Note: Training records do not establish competence. They are a

statement that the management considers the individual to be
competent to perform specific inspection tasks and, where
relevant, to use specific equipment.
An inspection body that performs large numbers of routine
inspections may perform less than 100% checking. In such
cases justification of the sampling method and sample size
should be documented

Additional information requirements should be considered at

the times of the inspection and subsequent reporting.

Accreditation cannot normally be claimed for an inspection

report that relies upon material provided by a subcontractor
that does not have demonstrated competence as required by
clause 14.2 of ISO/IEC 17020. Where regulations or other
authoritative requirements stipulate that a report must
include a claim of accreditation, all information, critical to the
inspection decision, provided by a body that does not have
demonstrated competence, should be clearly identified as
such.

Complaints should include all feedback from dissatisfied

clients,
regulators or other stakeholders, however received.