PRACTICE TEST 4

n Trackls
Play Track 18 to hear the audio for Part I

SECTION 1
-LISTEN I NG COMPREH ENSION
ln the Listening Comprehension Section, you wi[[ have the chance to demonstrate how
weltyou understand spoken Engtish. The Listening Comprehension Section witl take
approximatety 45 minutes. There are four parts, and directions are given for each part. You
must mark your answers on the answer sheet. Do not write them in the test book.

PART l: PHOTOGRAPHS
Directions: For each question, you will hear four statements about the photograph in your test
book. When you hear the statements, choose the one statement that best describes what you
see in the photograph. Then, find the number of the question on your answer sheet and mark
your answer. The statements will not be written in your test book and will be spoken just once

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Now listen to the four statements. @ @@(D

Choice (D), "They're having a meeting," best describes whatyou see in the picture
Therefore, you shoutd fitl in choice (D) in your answer sheet.

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Part Five: Practice Tests

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Practice Test 4

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 Part Five: Practice Tests

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 Practice Test 4

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Ptay Track 19 to hear the audio for Part ll

PART II : QU ESTION-RESPONSE
Directions: You will hear a question or statement and three responses spoken in English. They will be spoken onlv
once and will not be printed in your test book. Choose the best response to the question or statement and mark the
Ietter on your answer sheet.

Listen to a sampte question:

Sampte Answer
@ @(D

Choice (C), "They go in the paper recycling box," best answers the question. Therefore, you shoutd fi[ in
choice (C) in your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark vour
tl
answer on vour answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

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Part Five: Practice Tests

n Track2o
Ptay Track 20 to hear the audio for Part lll.

PART Ill: SHORT CONVERSATIONS

Directions: You will hear a number of conversations between two people. You will be asked to answer three
questions about what the speakers say in each conversation. Select the best response to each question and mark the
letter on your answer sheet. The conversations will be spoken only once and will not be printed in your test book.

32. What are the speakers mainly discussing? 37. What does the man suggest the woman do?
A. where to find fresh lobster A. consult with a computer specialist
B. what to eat for dinner B. ask Caitlin for some suggestions
C. why the steaks are from Montana C. locate a different vendor than Ingram
D. which type of wine to drink Computers
D. find a company that offers good service
33. What does the woman suggest for the man? support
A. Maine lobster
38. What is the relationship between the speakers?
B. clam chowder
C. Brooklyn cheesecake A. manager-investor
D. Caesar salad
B. waiter-customer r-
C. employer-candidate
34. Who will pay for the meal? D. professor-student

A. the man
39. What does the woman ask the man?
B. the man's company
C. the woman's firm A. to give her a higher salary
D. the man and the woman B. to explain about benefits
C. to disclose trade secrets
35. What is the woman doing? D. to clarifr a contract section
A. researching new seryer system
40. What will the woman probably do next?
B. replacing the existing server system
C. selling used IT servers A. ask a question
D. maintaining the new server system B. decline an offer
C. sign the contract
36. What does the woman need? D. phone her attorney
A. advice on purchasing IT server systems
41. How is the woman travelling?
B. feedback on the old computers
C. computer software sales
A. by car
D. information on available computers B. by subway
C. on foot
D. bybus

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 Practice Test 4

42. What problem does the woman have? 48. When does the conversation take place?
A. She cannot find her map. A. on Saturday
B. She does not know where she is. B. on Sunday
C. She is walking the wrong direction. C. on Monday
D. She is at the wrong station. D. on Tuesday

43. What does the man suggest? 49. What does the woman say about the
Screaming Lizards?.
A. calling |im's office for assistance
B. walking to Central Street Station A. They were average.
C. getting in a taxi B. They were awesome.
D. heading east on Broadway C. They were too loud.
D. They were exciting.
44. Why wont Marie eat the pasta?
A. She doesnt like pasta. 50. Why was the woman unavailable?

B. She doesn t eat meat. A. She was away from the country.
C. She doesnt like tomatoes. B. She was on holiday.
D. She doesnt eat ham. C. She was ill.
D. A family member was in the hospital.
45. What can be inferred from the conversation?
A. Marie is coming to the dinner alone. 51. Why did the man go ahead with the
presentation?
B. Marie is the wife of the woman's boss.
C. Umit is teasing the woman.
A. He thought the woman wouldnt be able
to do it.
D. The woman is not good at cooking.
B. The client insisted on it.
46. How does the woman feel? C. He wanted to have an informal chat with
the client.
A. anxious D. He was threatened by his boss to do it.
B. amused
C. disturbed 52. Why does the woman say "Oh, brilliant"?
D. befuddled A. She's happy with something she's been told.
B. She's describing how something went.
47. What are the speakers mainly discussing?
C. She's calling Mark smart.
A. a weekend D. Shes complaining about something.
B. a concert
C. a musician 53. What's the problem the woman is facing?
D. an award A. Her laptop is offline.
B. Her laptop doesnt recognize her
credentials.
C. She cant get into the system.
D. Her password has expired.

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Part Five: Practice Tests

54. What can be inferred from the conversation? 60. What problem is he dealing with?
A. Ian works in IT. A. an angry client
B. The IT meeting will be over soon. B. a paperwork mix-up I
C. The woman plans to call IT again. C. a stocking mistake
D. None of the IT people are in the office. D. a cancelled flight

55. Why does the woman say "yes, of course" at 61. How does the woman suggest contacting
the end? Thomas?
A. She confirmed something. A. by visiting his office
B. She remembered something. B. by leaving a message with a secretary
C. She agreed with something. C. by sending him an e-mail
D. She agreed to do something. D. by calling his phone

56. Who most likely are the speakers? 62. What does the woman ask the man to do?
A. employer and employee A. Manage the new advertising project
B. banker and client B. Recommend an option
C. salesman and customer C. Check with the head of marketing
D. husband and wife D. Show her the different marketing options
57. What does the man suggest? 63. Why does the man say "You should probably
A. reducing the house payment check with Maria"?

B. increasing expenses A. He doesnt think she is authorized to

C. listening to the radio share the information.

D. borrowing some money B. He doesn't have time to look into it.

C. He thinks Maria can give her a better
58. What does the woman ask the man to do answer.
next? D. He thinks Maria will know where to
find it.
A. drive to the bank
B. schedule a meeting 64. Look at the graphic below. How much does
C. spend $100 the man think they should spend?
D. save 5 percent
A. $6,000
59. Where is Thomas now?
B. $1s,000
c. $45,000
A. in a meeting D. $60,000
B. at her desk
Type Budget
C. at a branch office
Radio $+5,ooo
D. out to lunch
Bittboard $6,ooo
I ntern et $6o,ooo
Magazine $t 5,ooo

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 Practice Test 4

65. What is happening next week? 68. Where does the man most likely work?
A. They are inviting clients to share a meal A. a restaurant
with them. B. an office
B. They are having an office party. C. a diet center
C. They are going for dinner with their D. a supply center
employees.
D. They are inviting their families to work. 69. Why is the woman calling?

66. Look at the graphic below. Which seating

A. to cancel a reservation
area does the woman choose? B. to order some food for delivery
A. I C. to check details about a booking

B. 2
D. to check how many people will attend

C. 3
70. Look at the graphic below Which booking
D. 4 did the woman make?
A. Booking 1
1
o oo B. Booking 2
C. Booking 3

o o D. Booking 4

o o Time Description
Booking 1 18.30 2 peopte,

o o 1 x vegetarian,

ooo Booking 2 1.9.00

quiet corner
7 people,
\, o L x [actose
intolera n ce,
pre ordered
3 4
,/ deserts
Booking 3 1.9.30 6 peopte,
L x nut allergy,
67. What changed about the clients the man was round table
inviting? Booking 4 20.00 4 peopte,
A. one of them cant make it wheelchair access
B. he had to ask an additional client to attend no dietary
requirements
C. none of them are available now
D. he wasnt planning on inviting any of them

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 Part Five: Practice Tests

n Track2l
Play Track 21 to hear the audio for part tV.

PART lV: SHORT TALKS

Directions: You will hear some talks given by
a single speaker. you will be asked to answer
what the speaker says in each talk. select the best three questions about
response to each question and mark the
(D) on your answer sheet' The talks will letter (A), (B), (C), or
be spoken o.rly o.r.. .rra rill not be printed
in your test book.

7t Where is this talk most likely being broadcast?

75. What is the speaker offering?
A. on the radio A. an autographed ball
B. at a technolo gy fair B. free gifts
C. in a train station C. ticket stubs
D. on an airplane D. a free car wash
72. What is being offered? 76. Look at the itinerary, what time will
A. low credit they start ptaying football?
B. free delivery A.9:00am
C. used mattresses B. 4.00pm
D. a special sale C. 9:00pm
D.2:00pm
73. Look at the table. What is the item number
for the dining table discussed?
NFL ltinerary
Name Conference Time
A. 30s2 Arizona
B. 3456 Cardinals NFC West 9:00am
c. 3678 NY Giants NFC East 4:00pm
D. 3890
Seattle
Seahawks NFC West 9:00pm
On Sale Items
Dallas Cowboys NFC East
Item Original New Origin MateriaI 2:00pm
number Price Price
77, What is the main purpose of the radio
3052 $tgg $ttg USA hardwood announcement?
3456 $:ss $zzo Eu rope oak
A. to warn about a big snowstorm
3678 $ttg $r so USA hardwood
B. to remind drivers of icy roadways
3890 $zzo $ttg Europe oak C. to inform people of schedule changes
D. to publicize the city,s web site
74. Where would this announcement most
likely be heard? 78. What should students who take the bus do?
A. at a stadium A. get a ride with their parents
B. in a cinema B. wait at special bus stops
C. in a restaurant C. get to their bus stop early
D. at a concert D. take the bus as usual
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 Practice Test 4

79. When will community colleges begin? 85. Who is sponsoring this report?
A. at the normal time A. Pat Sullivan
B. three hours later B. WKRP Radio
C. they have been cancelled C. the Westside shopping center
D. two hours later D. Kangaroo Cola

80. Who is probably making this speech? 86. Who is the speaker most likely speaking to?
A. a college professor A. new employees
B. a business recruiter B. potential investors
C. a company executive C. unhappy customers
D. an external specialist D. department managers

81. Which of the following is a possible date for
the employees to be paid on?
A. at the middle and end of each month
B. by 5 p.m. each Friday
C. after they work overtime
D. Mondays and Wednesdays every week
87. What excuse do staffmembers have for not
taking computer classes?
A. They cannot afford them.
B. They see no advantages to them.
C. They have not heard about them.
D. They lack time and energy.

82. What is the main purpose of the speech? 88. What is the plan to improve attendance?
A. to discuss customers A. hire a consultant
B. to persuade a patron B. provide a motivational speaker
C. to debate policy C. add more classes
D. to explain a problem D. change to another technology school

83. Where is this report most likely being 89. What is suggested about Wild Waters
broadcast? Adventures Theme Fun Park?

A. television A. It is relatively small.

B. the internet B. It is open throughout the year.
C. radio C. It is not very well known.
D. an MP3 player D. It has area competitors.

84. What does the speaker say about traffic? 90. What discount is being offered?
A. It is flowing smoothly everywhere. A. a family ticket package
B. It is very congested. B. a boogie board
C. It is lighter than usual. C. a children's ticket
D. It is a commute. D. a bathing suit

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Part Five: Practice Tests

9f . Why does the speaker say "Dont wait!"? 96. Who is the intended audience?
A. He does not think that anything is coming. A. adults
B. He is advising the listeners to book now B. children
C. He thinks that they should visit the park C. women
immediately. D. friends
D. He wants the listeners to continue with-
out him. 97. What is being offered? I

92. Why does the speaker say "sometimes I

A. a little bit of good cheer
wonder myself"? B. designated drivers
A. She sometimes questions her motivations
C. tough winter driving
for running a business. D. free cab rides for drunk drivers
B. She doesnt know why there aren't more
people like her. 98. Who is probably speaking?
C. She wants to understand what makes A. a new employee
some companies successful. B. a movie star
D. She doesnt know what she would have C. a flight attendant
done differently.
D. a football coach

93. How many start-up companies has the

99. What does the speaker say about the
speaker formed?
coaching staff?
A. six A. They have too many choices.
B. twelve B. They are talented enough to win.
C. thirteen
C. They will treat the team fairly.
D. fifty-five
D. They are disappointed in the team's
failures.
94. What does the speaker say about his future?
A. He is ready to retire. 100. What is the main purpose of the speech?
B. He is going to sell his assets. A. to motivate
C. He will work for five more years. B. to inform
D. He will remain in the same field. C. to entertain
D. to educate
95. What is the main purpose of the
advertisement?
A. to sell a product
B. to announce a public service
C. to promote alcohol
D. to warn criminals

Stop!This is the end of the Listening Comprehension Section of the exam. Turn to partV.

472 I ,,,
 Practice Test 4

You will have one hour and 15 minutes to complete Parts V Vl, and Vll of the exam.

SECTION 2-READI NG COMPREHENSION

ln the Reading Comprehension Section, you witl read a variety of texts and answer different types of questions.
The Reading Comprehension Section wi[[ last 75 minutes. There are three parts, and directions are given for
each part. You are encouraged to answer as many questions as possible within the allotted time. Mark your
answers on the separate answer sheet. Do no write them in the test book.

PART V: INCOMPLETE SENTENCES

Directions: In this TOEIC practice section there are 30 questions. For each question you will see an incomplete
sentence. Four words or phrases, marked A-D are given beneath each sentence. You are to choose the one word or
phrase that best completes the sentence. The correct answer for each sentence has been highlighted below

l0l. The IT engineers _ investigated the 104. The logistics manager is currently unable to
latest server malfunction. account the missing inventory.
A. are just A. bv
B. still B. for
C. have already C. to
D. have yet D. with

102. Financial _ are predicting that a 105. Sales executives performance is

reduction in consumer activity will adversely considered exceptional will be awarded an
impact corporate profits. annual incentive bonus.
A. analysis A. whose
B. analytical B. who
C. analyze C. which
D. analysts D. whom

103. Hardly of the components that we 106. Transferring our facilities to areas
ordered are in stock. with lower labor costs will lead to greater
Iong term profitability.
A. none
B. few A. manufactured
C. any B. manufacture
D. all C. manufacturing
D. manufacturer

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Part Five: Practice Tests

107. Many analysts feel that the latest economic ll2. Ms. Nolan wants to the marketing
data indicates that the threat of inflation has campaign costs estimate by this evening.
slightly over the past six months.
A. final
A. rising B. finally
B. risen
C. finalize
C. rose D. finality
D. raised
ll3. Ms. Wainwright has recommended that
108. All staffare required to report for work, we_ more hotel reception staff.
of existing weather conditions
A. hire
A. although B. hired
B. despite C. hiring
C. eYen
D. to hire
D. regardless
l14. A call center representative at our
109. The increase in overall sales in the fourth customer support number.
quarter was _ due to a national
online marketing campaign.
A. always shall available
B. is always available
A. almost
C. was available always
B. most
D. is being always available
C. mostly
D. much 115. Could you briefly meet with us
10:30?
I10. _ a flex-time work schedule was
A. on
introduced in 2015, overall productivity has
risen by a remarkabl e 25o/o in the last fiscal B. for
year. C. at

A. As D. in
B. Before I
I16. The general manager advocated
C. Since a project analysis team.
D. While
A. organized
I11. The security guards on duty for B. organizing
the late night shift at midnight every evening. C. organizes
A. coming D. to organize
B. to come
C. comes
D. come

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 Practice Test 4

I17. The personal assistant a message 122. The hotel bell captain suggested that more
if you are unable to answer your office guest porters _ recruited.
telephone.
A. were
A. will take B. have
B. took C. be
C. take
D. do
D. taken
123. The last passenger express train to Naples
f f 8. A list of compatible software programs and at 15:45.
applications with your new PC
tablet. A. depart
B. departs
A. includes
C. to depart
B. is including
D. departing
C. is included
D. included 124. The vice-president will be seated
the CEO at the awards dinner.
l19. The total cost ofall tour
includes airfare and other transportation A. AS

B. on
A. travels
C. beside
B. packages
D. 1n
C. boxes
D. parcels 125. The restaurant manager required his
employees last Sunday.
l2O. _we didnt arrive on time; we could
A. to work
not enter the concert venue.
B. was working
A. Although
C. workable
B. Therefore
D. worked
C. Because
D. However 126. The online journal expects overall circulation
next year.
121. When you require office supplies or
equipment, an official invoice
A. to ascend
with the person in charge. B. to hike
A. filling C. to escalate

B. fell D. to rise

C. fallen
D. file

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Part Five: Practice Tests

127 . The chief of IT system administration 129. The ticketholders for the concert could be
to the annual conference. about the change ofdate.
A. going A. reused
B. are going B. refused
c. go C. confused
D. is going D. unused

128. Cuts in the travel budget _ us to 130. Mr. Moss is the most member of
reduce our costs for international travel. our marketing team.
A. admire A. instep
B. require B. innersole
C. hire C. innumerable
D. transpire D. innovative

476 t(
 Practice Test 4

PART Vl : TEXT COMPLETION

Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four answer choices
are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A), (B),
(C), or (D) on your answer sheet.

Questions 131-734 refer to the following notice.

BEWARE OF PICKPOCKETS AND THEFT OF PERSONAL ITEMS

The management of FANTASIA'S would like to _ all patrons to beware

of pickpockets.
737

A spate of thefts have taken ptace in ,n" weeks, and in order to

,r,
avoid a ruined evening, we urge you to be extra vigilant with your personal
property.

We have our suspicions as to who is guitty of these thefts, and would tike to

make this fact known. FANTASIA'S has a city-wide as a nightclub

733
of the highest quality, and we do not appreciate the efforts of those working
to damage this reputation. We have notified the police of the current situation
and wilt not hesitate to encourage anyone who falts victim to theft white on our
to press ful[ charges, should the thief be identified.
7)4

f3f. A. attention f 33. A. certification

B. apprehend B. reputation
C. alert C. notoriety
D. announce D. representation
I 32. A. previous f34. A. promises
B. next B. preamble
C. coming C. premises
D. following D. practices

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 Part Five: Practice Tests

Questions 135-138 refer to the following announcement.

Dear MTT Customer:

MTT and the state of Virginia are pleased to bring you Enhance d 97t, a
new emergency system which witt soon be in your area
135
This new system, provided by Mn, witl hetp the Virginia Emergency
Response Units to serve you more efficiently. When you cail 911in
an emergency, this system automaticatly disptays and retays your

_number,addressandanyotherspeciatconditionsor
736
instructions you need to provide to potice, fire or ambulance services
to your location
737

To hetp state officials serve you better, if someone in your family has a
speciat medicalcondition, or if your home or business has

materials, please complete the closed form and mailthe irforru't'll, u,

soon as possible. AlI information provided witt be hetd in the strictest
confidence.

lfyou have questions about the new Enhanced 911 system, please call
Ted Nugent, Emergency 911 Director at (g0 ) 555-5771,.
PLEASE NorE: lf you or family members have no special conditions, it is
not necessary to return this information card.

f35. A. response 137. A. transmuted

B. engagement B. dispatched
C. reaction C. deported
D. communicate D. ejected

f 36. A. transfer 138. A. hostile

B. total B. beneficial
C. house C. nondescript
D. telephone D. hazardous

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 Practice Test 4

Questions 739-142 refer to the following memorandum.

To: Heten Browning, Sandra Daty & Hank Sahota

From: Roxanne Benning

Re: Tardiness at Work

Date: September 3,2076

Everyone,

It has been to my attention that in the last month or so, a significant proportion
139
of the staff have been getting slack about arriving on time. Please remind everyone in your
division that all bank employees are expected to be at their desk and ready to start work at
least 10 minutes before the bank opens. We cannot staff members running in
140
the back door at the same time as we are opening the front doors to customers. Tardiness
inevitably causes errors, which in turn means that we are all hetd up going home at the end

of the day. the probtem continues, we witlconsider introducing penalties to

747
dealwith offenders. Please make sure atl staff are of this.
142
Roxanne Benning

Senior Manager

139. A. bring l4l. A. Because

B. caught B. Since
C. brought C. When
D. alerted D. If
140. A. appreciate 142. A. aware
B. tolerate B. alert
C. communicate C. concern
D. obligate D. awareness

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Par: Five: Practice Tests

Questions 743-746 refer to the fol[owing email.

TO: robbierat@mailpa [.com

FROM: rom tey.rebecca@sercoi n.com

SUBJECT: Job Offer

Dear Robert Ratner,

Further to our recent discussions, I am writing to our offer of

emptoyment regarding the post of Senior Anatyst withlllrcoin ffO.

Your salary wilt be $38,OOO per annum. Please note that this offer is subject to our
receiving at least one satisfactory reference. These wilt be using the
144
detaits provided prior to your commencing emptoyment.

Eartiertoday, we discussed a start date of 0911,511,8 at 9.00AM.

ptease state your name at reception, and ask for Karen Bukowski. tf tfll5given start
date shoutd be inconvenient please let us know.

Ptease find attached your contract of employment which sets out the terms and
conditions of your employment. Please review the document and return one
signed copy to me prior to your start date. should you have any questions about
your role or the terms in this contract prior to your start date, please do not
hesitate to contact me.
746
Yours sincerety,

Rebecca Romley

r43. A. remark 145. A. At the same time

B. query B. Upon arrival
C. confirm C. In addition
D. reteam D. Under duress

144. A. found 146. A. We look forward to welcoming you to

B. divulged the team.
C. delivered B. I am honored to accept the position.
D. sought C. You should expect to receive your
contract in two working days.
D. Thank you for your support.

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 Practice Test 4

PART Vll: READING COMPREHENSION

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and
advertisements. Each text is followed by several questions. Select the best answer for each question and mark the
Ietter (A), (B), (C), or (D) on your answer sheet.

Questions 747-750 refer to the following article.

Klankstown Train Station Renovations

Train commuters should seek alternative routes, as Ktankstown Station is set to ctose for
two weeks starting next Monday. The closures are a result of ongoing renovations to the
stations, which were begun atthe close of lastyearand are expected to continue unti[ next
February.

Klankstown Station operates as a hub for many major stations and cities in the state, so
most routes wilt be affected as a result.
- -
t1l Some routes will stilt be running with
diversions via Wakon Station, but passengers should expect a delay of at least 30 minutes
to their usuaI journey.

So far, the train station has remained open, with various platform closures but no significant
impact on services. However, as changes to the layout of the station progress, the two week
closure will altow the station to comptete various instattations and renovations to the site as
a whote.
- t2l -
- t3l - Changes to the services were officiatly announced last month, and wi[[ include high-
speed trains running every 15 minutes to both Croonsden Station and Marina Stretch Station.
The changes will also include the construction of a luxury shopping mal[, with a capacity for 50
new store openings and 25 restaurants. l4l- -
For more information on the Klankstown Station renovations, visit vrruvw.klanKstownstation.com.

147. What is being announced in the article? 149. Who should expect to experience a
30 minute delay?
A. A two-week closure of a station.
B. The opening of a high-speed train. A. passengers using Klankstown Station
during the period of closure
C. Future renovations to a shopping mall.
D. The construction of a new train.
B. passengers using the high speed trains
C. passengers visiting the luxury mall
148. Which of the following will still be open D. passengers travelling through Wakon
during Klankstown Station's closure?
A. the luxury shopping mall
B. Wakon Station
C. Croonsden Station
D. Marina Stretch Station

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 U

Part Five: Practice Tests

150. Which of the positions market [1], [2], [3] and

[4] does the following sentence best belong?
"Klankstown station's renovations will create
a more streamlined service for passengers."

A. [1
B. 12

C. [3
D. 14

Questions 151-153 refer to the following notice.

WATER SHORTAGE WARNING AND WATER USAGE ANNOUNCEMENT:

Princeton municipaI government officials have announced that restrictions on water

usage witl be introduced starting next Wednesday. Due to an unusuatty tow amount of
rainfatl, water reserves are now at their lowest levets in the last fifty years. The water
management authorities have issued the fo[[owing water conservation measures: All
water users are required to restrict their water use! Public and privatety owned water
utitities shalt timit the monthly usage of water by their customers. They may do this by
interrupting supply or by advising their clients on guidelines to encourage reductions
in their use of water. The usage of water for residential gardens and yards is
permitted on Wednesdays and on Saturdays for residents with even-numbered house
addresses, and on Mondays and on Thursdays for residents with odd-numbered
house addresses. For agriculturat businesses, irrigation is now restricted between the
hours of 7pm and midnight.

l5l. What is the purpose of this notice? 153. When can farmers water their crops?
A. to inform residents of water conservation A. anytime
measures B. Monday and Thursdays
B. to warn residents of weather conditions C. weekends
C. to announce water pollution levels D. evenings
D. to promote mineral water sales

152. What actions are water utility companies

authorized to take?
A. increase their fees
B. cut water supply
C. supply more water
D. develop new water reserves

422 l(
 Practice Test 4

Questions t54-157 refer to the following announcement.

ATTENTION!

EMERGENCY PROCEDURES FOR MINOR CH EMICAT SPI LLS

Certain experiments require the handling of dangerous and toxic chemicats and
materials. Please be familiar with the fo[[owing emergency procedures.
GETAWAY. Extinguish any ignition source (burners, appliances, and other equipment)
and move to a safe distance.
DETERMINE the nature of the substance spilled, the extent of the spitt and the degree
of danger. Block off the area.
GET HELP. lf the spitl cannot be handled safely using the equipment and personnel
present, activate the fire alarm and call 911 for emergency assistance.
ASSESS tNf URlES. tf anyone is iniured, call911.
CLEAN UP THE SPILtWITH PROPER EQUIPMENTAND MATERIALS. Setect the
appropriate protective equipment and clean-up materials for the chemicaI spilt. Place
contaminated materials in the container designated for hazardous waste. DISPOSAL.
Contact Environmental Health and Safety personne[. Absorbed materiats remain
hazardous. Treat them with care.

154. Where would this notice be posted? 156. How should contaminated materials be
disposed of?
A. a laboratory
B. a health food store A. They should be burned.
C. a restaurant kitchen
B. They should be rinsed thoroughly with
water.
D. a garage
C. They should be placed outside.

155. In case of a chemical spill, what should be D. They should be placed in special
containers.
done first?
A. put on protective gear 157. Which personnel should be contacted prior
B. contact the janitor to disposal?
C. turn offopen flames and sources of A. the police department
electricity
B. the fire department
D. call the health authorities
C. medical emergency personnel
D. environmental health authorities

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I
---
Part Five: Practice Tests

Questions 158-160 refer to the following letter.

Dear Witdlife Conservation Society Member,

Foltowing the Annua[ Genera] Meeting, we agreed to proceed with the election of
two new members of the board of directors. Society board members are elected fora
three-year term and may not serye more than two consecutive terms. As an active and
registered member of the society, you are entitled to vote forthe candidate of your
choice by secret battot.

The profiles of the four candidates standing for election are enclosed in a separate
document. You will atso find a posta[ ballot form and a stamped addressed envetope.
Photocopies of the ballot forms wi[[not be accepted.

Please return your enclosed vote to us by midnight on November 16th. The results of
the secret batlot witt be pubtished on our website and in the December newsletter.

lfyou have any questions on the above, please feel free to contact us at the earliest
convenience.

Sincere Regards,

Nathaniel Bronstein
Chairman

158. How can society members vote in this 160. What is NOT included with this letter?
election?
A. a newsletter
A. bv attending the annual meeting B. a postal ballot form
B. by submitting a postal vote
C. a profile of the candidates
c. bv connecting to the society's website D. a stamped addressed return envelope
D. by calling Norris Williams

159. What is the maximum number of years that

an elected member can serve on the board?

A. two years
B. four years
C. six years
D. ten years

424 I(
 Practice Test 4

Questions 761-163 refer to the fottowing survey.

Executives Most Productive in the Mornings According to Survey

The maiority of top management work most effectively outside typical office hours.
This survey by the Vermil]ion Consutting Group invotved the participation of 100 chief
executives from the top 300 corporations all across the country. The hours before
other employees usua[[y arrive at work were most favored by 47 executives, whi[e 24
preferred to work when the other staff had left the office. The remaining 39 executives
considered normaI business hours to be their most productive time during the
business day.

Moreover, 75"/" of the executives polled favored working during mornings over
afternoons. Close to 85% of those surveyed said that they worked at home in the
evenings, and 650/o worked over the weekends. ln addition, 55% mentioned that
weekends were also a very effective time to comptete their tasks in the office. The
overall survey results revealed that top managers were very adept at using time
effectively to comptete their job tasks.

16l. Who participated in the survey? 163. What percentage of those surveyed work on
Saturdays or Sundays?
A. Vermillion's top one hundred managers
B. presidents from each offive hundred A. 47
companies B. 65
C. one hundred executives of the top firms c. 7s
in the nation D. 85
D. forty-seven executives of the watch
industry

162. What did the survey reveal?

A. when executives do their best work
B. how many hours most businesses are
open
C. what brands of watches top managers
wear
D. how close workers lived to their jobs

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 Part Five: Practice Tests

Questions 764-766 refer to the fotlowing memorandum.

MEMORANDUM
To: AttOffice Employees
From: Eloise Rogers
Subject: New Phone Communications System
Date: March 12

As you know, we badly need to modernize our office communications system. I have
enctosed with this memo some descriptions of some phone systems sent by sates
representatives. Ptease read the materials carefulty and send your recommendations
to me.
The system shoutd be abte to handte at least one hold line and eight extension lines.
My opinion is that a buitt-in answering machine system is necessary. Conference calts
and speed-dialing features are now standard in many systems and could prove useful
for our business going forward.

At the present time our office uses twelve phones, and although we do not have a fixed
limit for the unit price. it should be in mid-price range. Recommendations shoutd be in
my office by the end of the week so an order can be placed through the Supplies and
Equipment Department by the first of the month.

Etoise Rogers
President and Founder
En clos ures

164. What does the memorandum discuss? 166. What is a criterion for selecting equipment?
A. holding a conference on telecommuni- A. use of standard colors
cations B. one hold line and at least eight extension
B. repairing old telephone units lines
C. communicating by telephone less C. twenty phones
frequently D. low price per unit
D. choosing a new telephone system

165. What should people do after reading the

memorandum?
A. organize a conference to discuss the matter
B. order new phones right away
C. share suggestions with Eloise Rogers
D. contact Supplies and Equipment as soon
as possible

426 I(
L
 Practice Test 4

Questions 167-17O refer to the fottowing invitation.

We woutd [ike to welcome you to the TRT Cloud Technology lnternationalSymposium.

TRT employees from over thirty countries witt be in attendance at this year's event
so if you woutd like to meet your cotleagues from overseas on a more personal
leveI be sure to sign up at the registration desk for insightfuI seminars, speciaI
dinners, lunches, or breakfast meetings that are described below. Whether you
are in Personne[, Sates. Management. or Research, you'l[ be abte to discuss topics
of common interest with counterparts of diverse backgrounds. Find out what your
lndian. Japanese. or Moroccan colleagues can suggest for your department's current
chaltenges. Hetp your French, Colombian, or Russian cotleagues on an issue that
you've dealt with before. Take advantage of this rare opportunity to cotlaborate with
your internationa[ partners. Al[ meetings witt be hetd in the Main Lounge.

SCHEDULE & SYMPOSIUM TOPICS:

Monday Breakfast - 7:00-9:00 Legal lmplications of Establishing Branch

Offices in Asia
Tuesday Lunch - 12:00-14:00 Emerging Technotogies and Emerging
Chatlenges
Wednesday Dinner - 19:00-21:00 lnternationaI Personne[ and HR
Management lssues
Thursday Breakfast - 7:00-9:00 New Markets and Opportunities in Eastern
Europe

167. Who is the conference aimed at? 169. Which session would most likely deal with
human resources?
A. international politicians
B. people learning foreign languages A. Wednesday dinner
C. international chefs B. Tuesday lunch
D. employees of a technology company C. Monday breakfast
D. Thursday breakfast
168. What is the purpose of the invitation?
170. How many nationalities are expected to
A. to give a list of participants
attend the symposium?
B. to indicate room changes
C. to announce special events A. 10

B. 15
D. to cancel several sessions
c. 30
D. 3s

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Part Five: Practice Tests

Questions t7t-172 refer to the foltowing announcement.

AURORA IT SOLUTIONS NEW SECURITT PROTOCOLS

ON DATASTORAGE DEVICES
Alt USB flash drive data storage devices must be scanned immediately upon entry to
this buitding. Aurora lT Solutions Corporation updated security poticy prohibits the
possession of any USB flash drives on site. USB Ftash devices authorized for business
use must be declared, accompanied by a security pass, and scanned forviruses.
When entering the facitity, failure to dectare USB ftash drives witl result in immediate
confiscation. The term USB "flash drive" refers to any portable data storage flash
memory device.

l7l. Where would this notice most likely be seen?

A. a health clinic
B. a computer terminal
C. the entrance of Aurora IT solutions
D. the company cafeteria

172. What will happen if the flash drive is not declared?

A. It will be erased.
B. It will be scratched.
C. It will be duplicated.
D. It will be taken away

428 t(
 1
PracticeTest 4

Questions 173-775 refer to the following invitation.

TELECOM MU N I CATIO NS EQU I PM ENT & I N FRASTRU CTU RE EXH I B ITI O N

HO CHI MINH CIry VIETNAM

SEPTEMBER 2-27,201.6

Rapid economic development, strong GDP performance, an attractive environment

for FDl, and geographic proximity to China and ASEAN make VIETNAM an extremely
attractive market for US and EU manufacturers of telecommunications equipment
and infrastructure. Sales of these products are projected to climb from USD $26t
million this year and peak at nearly $AOO mittion by N 2021", reflecting not onty
large increases in the amount and variety of telecom equipment purchased, but atso
significant upgrading of current and existing infrastructure and instaItations.

Call 450-5 5 5-3981 for more information.

173. Who is this notice intended for?

A. United States and European
manufacturers
B. Vietnamese distributors and exporters
C. manufacturers from all Southeast Asian
countries
D. United States and European importers

174. Which of the following mentioned as a key

factor in making Vietnam an attractive
market?
A. a lack of trade restrictions
B. a nationwide communications system
C. accelerated economic growth
D. significant revenues from oil

175. When are sales expected to level off?

A. this year
B. nextyear
C. in two years
D. in five years

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Part Five: Practice Tests

Questions 776-7A0 refer to the following registration, notice, and emai[.

To: Registrants
From: Program Director
Subject: Course Deposits and Withdrawal Policy
Date: March 12

Dear Registrants;

A $100 deposit per person is required for the 5-day course on Website Design and g50
per person for the 2-day Social Media Marketing course. Deposits are refundabte if
notice of cancetlation is received at least 14 days priorto the reservation period, less a
$10 handting charge. Deposit will not be refunded if cancellation is received less than
14 days prior to the reservation period. Deposit may be transferred to another session if
notice of change is received at least 7 days prior to original date of enrol[ment. Transfer
of deposit to another session is contingent upon availabitity of space in that session.
Please contact the Program Director at pd@seminars.com

To: Program Director

From: Grant Hayhurst
Subject: Course Refund
Date: March 12

Dear Sir or Madam;

I originally intended to participate in the 2-day Socia[ Media and Marketing course
and send my $100 deposit as required. However, I had to cancel my attendance and
notified your organization more than 3 weeks prior to the course and am waiting to
receive a full refund ([ess the handling fee of $10).

However, I have not received my refund as of now and would like to inquire about the
current status of my refund and when I am going to receive notice from your organization
about my deposit.

Looking forward to receiving your reply on the above issue.

Kind regards,

Grant Hayhurst

430 l(
 Practice Test 4

176. Which of the following would be the best 179. What is the time limit for transferring the
heading for this notice? deposit for another training course?
A. Procedures for Depositing Checks A. 5 days
B. Availability of Registration Forms B. 7 days
C. Spring Course Offerings C. 10 days
D. Policy on Withdrawals D. 14 days
177. How much must you pay if you cancel three 180. What is the customer requesting in the
weeks before a session begins? email?

A. nothing A. a reply about his refund request

B. $s B. an update on his training course
c. $10 C. a request on the training fee
D. $s0 D. a complaint about the instructor

178. What determines if your deposit can be

transferred to a different course?
A. if you paid the handling charge
B. if there is any space left in the second
course
C. if the first course is cancelled because of
Iow enrolment
D. if your original suit can be fitted

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Part Five: Practice Tests

Questions 181-185 refer to the following announcement and email.

ESTATE AUCTION

An auction for the estate of Martin McDonatd has been set for sunday, June 29, at 12:00
noon. A preview of the estate starts at 10:00AM at the McDonald residence at g25
Somerset Boulevard. Some of the ltems to be auctioned include:
. 7963 Convertible Sports Car
. Biltiards Table
o Oriental Carpets and Area Rugs

. Stamp and Coin Cotlection

o Hand-Carved Ceremonial Totem Pole
o Antique China and Silverware from Scotland
o Aviator Goggtes Collection

lnquiries? Please catI Estate Ptanners Partners & Associates at 384-986-8000 or info@
eppassociates.com. The McDonatd Famity requests that you do not contact their home
or soticit their residence prior to the auction.

To: Estate Planners Partners & Associates

From: Pau[ Landau
Su bject Pre-Auction Bid lnquiry
Date: )une 22

Dear Estate Ptanners Partners & Associates;

I am contacting you with regards to the upcoming estate auction that was recently
announced by your firm for the estate of Martin McDonald on the 29th of June.
Iam representing a client who is an avid cotlector who wishes to keep his identity
secret at this time and who has expressed some keen interest in one of the items tisted.
Specificalty, my client would be prepared to purchase the Aviator Goggles Cotlection at a
premium by bank certified check before the auction takes ptace.
Could you please find out if the McDonatd Famity woutd be interested setling the above
item beforehand? we would be prepared to make an immediate offer once we have
received your reply.

Sincerely,

Pau[ Landau

Attorney at Law

432 I(
 Practice Test 4

l8l. What event is being advertised? 184. Which item is the man inquiring about in his
A. a party for the McDonald family email?

B. a fund raising event at the Municipal A. Billiards Table

Building B. Aviator Goggles Collection
C. a sale of the possessions of Martin C. Antique China and Silverware
McDonald
D. Hand-Carved Ceremonial Totem Pole
D. a private viewing of museum pieces
185. How is the man trying to pay for this auction
182. Where will the event be held? item?
A. the Municipal Building A. cash
B. 825 Somerset Boulevard B. credit card
C. the Estate Planners Associates office C. money order
D. the city parking lot D. certified check

183. Which is NOT available at the auction?

A. Aviator Goggles Collection
B. Oriental Rugs
C. 1963 Hatchback Car
D. Stamp and Coin Collection

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!( 433
Part Five: Practice Tests

Questions 186-190 refer to the following two letters and voucher.

DELIVERED 2oth AUGUST 2019

Mr. Fred Browning

Excel Freight Foruarding

5454 Western Avenue

Detroit, Ml 48210

Dear Mr. Browning:

We have iust received a complaint about a mishandted shipment from one of our trusted
customers, Mr. C. Benson of Magnotia Beauty Care in Dublin, Oregon.

Apparently, a member of your staff detivered two boxes of goods to the Magnotia Beauty Cure
facility that had been damaged in transit. You witlfind an enclosed copy of the transmittal form
signed by Mr. Benson, on which he clearty indicated that he noticed thed amaged packages
while your driver was stit[ on the premises.

We can onty conclude that they were damaged during shipment. We expect you to pick up the
boxes immediately at absolutety no cost to Mr. Benson or Satin Smooth Skin Care. We are far
from satisfied with the quality of your service. Considering that this is the third complaint we
have received in the last six months, any further incidents of this witt force us to reconsider the
renewaI of our contract with your firm.

Sincerely

Susannah Anderson

Deputy Shipping Manager

434 l(
 Practice Test 4

DELIVERED 25th AUGUST 2019

Susannah Anderson

Satin Smooth Skincare

2822 Richter Street

0rillia, CA90277
Dear Ms. Anderson:

0n behatf of Freight Fonruarding, I woutd like to sincerely apologize for the poorty handled
IFS
shipment by one of our employees to the Magnolia Beauty Care in Dubtin, Oregon. This
situation should have never occurred as we always attempt to provide the very highest
quatity of delivery and customer service to each and every one of our customers.

Please accept the enclosed voucher as compensation I have not dated the voucher, so please
write in the date that you receive this letter. Furthermore, a notice has been sent to a[[ employees
about this incident and our shipping department witt be inspected regularly in order to ensure
the highest quality of handling of all of items witl improve and we will make the utmost effort to
make ceftain that this never occurs again.

Your business is very important to us and we hope to continue our long standing retationship
with you going forward. Once again, please accept my sincere apologies for this mishap and I

hope to hear from you soon on the above matter.

Sincerely

Fred Browning

President

Excel Freight Forwarding

ENTERPRISE VOUCHER

This voucher entitles the bearer to one free shipment of an order, up to a shipping vatue of
$1oo.oo.
lf using this voucher when booking online, use the code FREE100SHlP. You can atso quote this
code over the phone, or via email.

We hope you accept this voucher, and hope to do business with you again soon.

lssued and authorized by

Fred Brown

Valid for 1 year from date of issue. Date issued:

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- iS6. Wht
letter?
was sent to Mr. Erowning witir this

A. a voucher
B. two boxes
C. a new contract
189. How does Mr. Browning attempt to apologize
to Ms. Anderson?
A. offering her a free shipment next time
B. replacing the damaged goods
I
C. punishing his employee
D. a shipping document D. offering Ms. Anderson free beauty
supplies
187. According to the letter, what actually
happened? 190. When will the voucher expire?
A. Smooth Skin was responsible for the A. 20th August 2019
damage.
B. 25th August 2019
B. Butterfly Beauty should file a complaint. C. 20th August 2020
C. The shipment was damaged in transit. D. 25th August 2020
D. IFS should refund the customer,s money.

188. How does Ms. Anderson want the firm to

respond to her letter?
A. contact her directly
B. renew the contract
C. retrieve the goods
D. pay for the damage

436 l(
 Practice Test 4

Questions 791-195 refer to the foltowing advertisement, instructions, and emai[.

To: Ursuta Pennington

From: Richard Seymour

Subject: ArrivaI in Santiago and Accommodations

Date: January 10

Dear Ms. Pennington,

we will be pleased to welcome you to our headquarters for the end of year auditing
p roced u res.

Pauta Jenkins tells us that you wil[ arrive in Santiago on Flight f A2O9 on Monday, January
37, at 1,7:20 a.m. I have instructed my assistant, Carmen Sierra, to drive you directly to our
office and make sure that all the arrangements for your stay are satisfactory. We will set up
a PC workstation with LAN access at your disposal in a private office. lf you have any special
requirements or requests, I woutd appreciate it if you would contact us by phone or email us
to let us know before your arrivat.

We have booked a room at the Los Cristinos Hotel in the center of downtown Santiago, which
serves complimentary a breakfast and dinner. Alternativety, we can recommend many fine
restaurants in the center of town. We have arranged foryou to have prepaid lunches at our
staff cafeteria. Ms. Sierra witl take care of the transport arrangement for your return to the
airport on Saturday the fifth.

I look foruyard to meeting you next month.

Sincerely,

Richard Seymour

FinancialDirector

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Part Five: Practice Tests

To: Richard Seymour, Carmen Sierra FLIGHT ITINEARY

From: Ursula Pennington Airline: United Airways

Subject: Arrivatin Santiago and Special Requirements number;

Ftight 72

Date:,lanuary 20 Departure Date: Feb 1st (Tues)

Dear Mr. Seymour and Ms. Sierra, Depart From: Chite

Thank you for your message and your thoughtfuI Destination: Santiago

arrangements for my stay in Santiago during the audit. Departure: 79.30

Unfortunately, my schedule has suddenly changed due to an
urgent personal matter on a different ftight and on a different
Arrivat: 21.30 (same day)

day. I've attached my updated flight itinerary. Woutd it be

possible to have someone from your firm meet me at the
airpo rt?

ln addition, I need to inform you that I am a vegetarian

(inctuding no dairy or eggs) and would like to request that
my food requirements are taken care of white working at your
office during the audit.

Than k you agai n for you r cooperation in advance.

Sincere regards,

U rsu la

438 I{
 Practice Test 4

f 9l. Why is Ms. Pennington going to Santiago? 194. When will Ms. Pennington actually arrive in
Santiago?
A. to visit a drilling site
B. to upgrade a computer system A. Tuesday
C. to conduct an audit B. Thursday
D. to review various restaurants C. Friday
D. Monday
f 92. Why does Ms. Pennington contact
Mr. Seymour prior to her arrival? 195. What special requests did Ms. Pennington
make?
A. to arrange to use a computer
B. to confirm her travel schedule A. special sleeping arrangements
C. to reserve hotel accommodations B. special travel arrangements
D. to find out if she will have access to a C. special dietary arrangements
copy machine D. special work arrangements

193. Where will Ms. Pennington probably have

her midday meals?
A. the company's cafeteria
B. the Los Cristinos hotel
C. one of the town's restaurants
D. a local coffee shop

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Part Five: Practice Tests
Questions 796-200 refer to the following advertisement, instructions, and email.
Here at Rooibos Bank we take pride in putting our customers first. With your needs in mind,
we have created a range of different current accounts to suitthe needs of at[ ourctients.
Rooibos Basic Account:
Rooibos Simpte Account:
Rooibos Special Account:
Student Account:
440 Iq
BANKING WITH ROOIBOS
A current account to futfit your everyday needs without
costing you a penny, our Basic Account comes with free
internet banking, mobile aterts, and a daity limit of f 300 in
cash withdrawals.
Our most popular account. Affordabte at just f 3 a month
(which can be waived if you deposit over f 1,000), the
Simple Account comes with everything the Basic Account
offers, plus a planned overdraft of up to f 500. lt also
inctudes a free anti-virus program for your computer and
access to our mobite banking app.
For those who enjoy that little something extra, our SpeciaI
Account is the perfect choice. For onty f6 per month (or
a minimum monthty deposit of f1,500), Rooibos Special
gives you a daily timit of f 700 in cash withdrawals and a
planned overdraft of up to f 1,000. ln addition to atl the
benefits inctuded in a Rooibos Simpte Account, SpeciaI
Account members witt atso receive a membership gift of
their choice in addition to free mobile phone or [aptop
insurance. Please specify your choice of membership gift
when you appty.
Availabte to atI students in fuIt-time education for more than
1 year and aged 17 or over, our Student account comes with
al[ the features of Rooibos Simpte, and atso includes a fee-
free student overdraft of up to f 2,000.
 Practice Test 4

HOWTO OPEN AN ACCOUNTWITH US

You can now open a Rooibus Basic or Simpte Account ontine, just ctick on this tink and fit[ in your
personaI details. You wil[ receive an answerwithin 90 seconds. lf yourapplication is successfut,
you'[l need to visit one of our branches with a form of lD* and a proof of address**. You do not
need to book an appointment for this.

Please remember to bring the foltowing documents with you to your appointment:

1,. A form of lD. This can inctude:

. a valid passport
. a vatid UK/EEA driving [icence
r a birth certificate
o a registration or naturatisation certificate
2. A proof of address. This can inctude:
. a vatid UK driving Iicence
. a bank statement from another bank, dated within the last three months
. a utitity bitt dated within the last six months
. a counciI tax statement dated within the last year

3. lf you are opening a Student Account, you wi[[ also need to bring a stamped and dated letter
from your education provider offering you a place to study with them or confirming that you
are currently studying with them.

Go oNrorHENEXr PAGE ld 447

Part Five: Practice Tests

To: rudV.horowitz@email.com
I
From: agnes.d rew@rooi busban ks.com

Date: August 25th

RE: Banking with Rooibus

Dear Rudy
^.
Thanks for getting in touch with your questions about one of our accounts.

Our current membership gift options include:

. Subscription to a magazine of your choice

o 6 pairs of cinema tickets

. 3 f20 vouchers redeemabte at over 250 restaurants across the UK

o A year's subscription to an ontine movie streaming provider

Please note that only one choice is permitted per customer. For more information on our range of
membership gift options, visit www.rooibosmembership.co.uk.

lf you'd like to make an appointment, bear in mind that fottowing our commitment at the start of 2018 to
provideourstaff withbetterworkinghoursandconditions,ontyten,centratty-locatedbranchesnationwide
remain open on Saturdays. We do, however, continue to offer late appointments on weekdays for those
who are unable to visit any of ourweekend branches. To check if there is a weekend branch nearyou,
ptease check our ontine branch locator by visiting our website.

Let me know if I can be of further assistance.

Agnes

Customer Service Advisor

V

f 96. Which account offers the largest planned 197. What is the maximum amount that can be
overdraft? withdrawn in one day when using the Basic
Account?
A. Rooibos Basic Account
B. Rooibos Simple Account A. f,300
C. Rooibos Special Account B. f,s00
D. Rooibos Student Account c. f,1,000
D. €2,000

442 I{
 Practice Test 4

198. Why does the author of the email write "bear 200. Which account is Rudy most likely to have
in mind"? requested further information about?
A. to explain the banking laws in the UK A. Rooibos Basic Account
B. to remind the reader of the items he B. Rooibos Simple Account
needs to bring to his appointment
C. Rooibos Special Account
C. to highlight the fact that not all bank D. Rooibos Student Account
branches are open on Saturday anymore
D. to explain that many bank branches have
been closed

199. What is the purpose of the email?

A. to request information about the differ-
ent accounts
B. to arrange an appointment with a new
customer
C. to advertise a new banking account to an
existing customer
D. to provide additional information to a
potential customer

Stop! lf you finish before time is calted, you may check your work on this section onty. Do not turn
to any other section in the test.

GO ON TO THE NEXT PAGE.

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