The New Redesigned TOEIC IS•AM•ARE

IS AM ARE Academy by Neal

The New Redesigned TOEIC

LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening
test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark
your answers on the separate answer sheet. Do not write your answers in your test book.
Part 1
Directions: For each question in this part, you will hear four statements about a picture in your test book. When you
hear the statements, you must select the one statement that best describes what you see in the picture. Then find
the number of the question on your answer sheet and mark your answer. The statements will not be printed in your
test book and will be spoken only one time.
Example Sample Answer

Statement (B), “They’re talking in a group,” is the best description of the picture, so you should
select answer (B) and mark it on your answer sheet.

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1.

2.

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3.

4.

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5.

6.

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Part 2
Directions: you will hear a question or statement and three responses spoken in English. They will not be
printed in your test book and will be spoken only one time. Select the best response to the question or
statement and mark the letter (A), (B), or (C) on your answer sheet.
Example
You will hear: Did you call the client today?
You will also hear: (A) Yes, it lasted all day.
(B) The phone is on my desk.
(C) Yes, but she wasn’t in the office.
The best response to the question “Did you call the client today?” is choice (C), “Yes, but she wasn’t in
the office,” so (C) is the correct answer. You should mark answer (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.
8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.
9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.
10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.
11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.
12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.
13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.
14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.
15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.
16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.
17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.
18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.
19. Mark your answer on your answer sheet.

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PART 3
Directions: You will hear some conversations between two people. You will be asked to answer three
question about what the speakers say in each conversation. Select the best response to each question
and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your
test book and will be spoken only one time.
32. Where is the woman calling? 38. Where are the speakers?
(A) an office (A) In a shop
(B) a garage (B) In a college
(C) a doctor’s surgery (C) In the street
(D) a factory (D) In a factory
33. What information does that man ask for? 39. Where is the manager’s office?
(A) The woman’s name (A) On the second floor
(B) The registration number of the bike (B) Near the restaurant
(C) The make of the bike (C) Next to the changing rooms
(D) The woman’s phone number (D) Next to the staff kitchen
34. What is the man going to do? 40. What is on the lower ground floor?
(A) telephone the suppliers (A) The household goods department
(B) call the woman back (B) The staff kitchen
(C) order a new part (C) The restaurant
(D) pick up the motorbike (D) The changing rooms
---------------------------------------------------- ----------------------------------------------------
35. What is the woman doing this evening? 41. Where did the woman go at the weekend?
(A) catching a train (A) to a city
(B) taking a flight (B) to the beach
(C) going on holiday (C) to the countryside
(D) meeting a friend (D) to visit a friend
36. What time is the taxi coming? 42. What was the weather like at the weekend?
(A) 8 o’clock (A) sunny
(B) 7 o’clock (B) cloudy
(C) half past four (C) rainy
(D) half past two (D) snowy
37. How long will the woman’s journey take? 43. What did the man do at the weekend?
(A) 1½ hours (A) He got married.
(B) 2½ hours (B) He had a party.
(C) 4½ hours (C) He went out for a drink.
(D) 8½ hours (D) He prepared for his wedding.

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44. What does the man need? 50. What are they discussing?
(A) red pens (A) a party
(B) blue pens (B) a trip to a restaurant
(C) black pens (C) a trip to the cinema
(D) green pens (D) a trip to a supermarket
45. The man thought that stationery was kept... 51. Why doesn’t the man like the choice?
(A) in a drawer (A) It is too cheap.
(B) in a desk (B) It is too far.
(C) on a shelf (C) It doesn’t serve meat.
(D) in a cupboard (D) It doesn’t serve vegetables.
46. The man wants to order some equipment to... 52. The woman doesn’t want to go to The Gray Fox
(A) make corrections because …
(B) hold documents together (A) The food is unhealthy.
(C) print out documents (B) It’s too expensive.
(D) file documents away (C) It only serves meat dishes.
---------------------------------------------------- (D) The servings are small.
47. How long does the man want to stay at the ----------------------------------------------------
hotel? 53. What are the couple discussing?
(A) 3rd - 8th April (A) To offer him a job
(B) 8th - 11th April (B) To explain company benefits
(C) 3rd - 11th April (C) To request time off
(D) 8th - 12th April (D) To invite him to a party
48. What is the problem? 54. The woman wants to...
(A) There are only four single rooms in the hotel. (A) hire more staff.
(B) Only expensive rooms are available (B) tell the staff to work harder.
(C) The hotel doesn’t like large groups of (C) fire some staff.
people. (D) cut perks to save money.
(D) The hotel is busy at that time. 55. The man wants to...
49. What is the man going to find out? (A) supply free tea and coffee.
(A) if some of his friends will share a room (B) give staff free gym membership.
(B) if there are any other hotels nearby (C) make some staff redundant.
(C) if the rooms are too expensive (D) reduce staff benefits.
(D) if some friends will stay at a different hotel

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56. What is happening in this recording?

(A) The man is at a job interview.
(B) The man is applying to do a course.
(C) This is the man’s first day at a new job.
(D) Two friends are talking about their exam 62. What does the woman have on Friday?
results. (A) A dinner meeting
57. The man has NO experience of... (B) A seminar
(A) working in an office (C) A meeting
(B) filing (D) A work party
(C) audio typing 63. Look at the graphic. How much does the woman
(D) using a computer pay for the furniture?
58. What is going to happen next? (A) $165
(A) The man is going to start work tomorrow. (B) $195
(B) The woman is going to phone the man. (C) $307
(C) The man is going to call the woman. (D) $614
(D) The man is going to start work straight 64. What does the man say he will do?
away. (A) Arrange free delivery
---------------------------------------------------- (B) Deliver the furniture in the evening
59. The man needs time off work because: (C) Send a confirmation
(A) he is going on holiday. (D) Deliver the table himself
(B) he is having treatment at the hospital.
(C) he needs to look after his wife.
(D) he is getting married.
60. How much time does the man need to take
off?
(A) a few hours
(B) a few days
(C) a week
(D) one day
61. What will happen on Friday?
(A) The man will take time off.
(B) The man will know when he will be off work.
(C) The man will come to work early.
(D) The man will stay late after work.

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65. Why does the woman call?

68. What are the speakers discussing?
(A) To get an upgrade
(B) To book a flight to Korea and Japan (A) Their GPS systems
(B) Which coffee shop to visit
(C) To cancel her flight to Singapore
(C) How far Cambridge is from their apartment
(D) To sign up for a mileage card
66. Look at the graphic. How many points will the (D) The fastest route to work
69. What does the woman want to do?
woman use?
(A) Keep losing the game
(A) 50,000
(B) 60,000 (B) Make more money than he does
(C) 70,000 (C) Get to work faster than he does
(D) Participate in a car race
(D) 80,000
70. Look at the list. Which shop does the man most likely
67. What suggestion does the man give the woman
(A) Upgrade her Korean flight to stop at?
(A) Coffee Bean
(B) Make the request after her trip
(B) Tea Shop
(C) Book a different flight
(D) Cancel her reservation (C) Java the Cup
(D) Jake’s Diner

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PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions
about what the speaker says in each talk. Select the best response to each question and mark the letter
(A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be
spoken only one time.
71. Where does the woman work? 77. The people at the conference make signs for...
(A) in a shop (A) roads
(B) in a doctor’s surgery (B) shops
(C) in a train station (C) advertisements
(D) in a factory (D) restaurants
72. What should someone do if they make a 78. What time will the lecture begin?
mistake on the records? (A) 11.00
(A) correct the mistake using pencil (B) 11.30
(B) use correction fluid (C) 12.00
(C) draw one line through the mistake (D) 12.30
(D) use a coloured pen to highlight the mistake 79. Where is the Angel Room?
73. What does the woman tell her colleagues to do (A) on this floor
with the records? (B) on the next floor up
(A) file them away (C) on the next floor down
(B) give them to the administration manager (D) two floors down.
(C) put them in a box ----------------------------------------------------
(D) give them to the patient 80. What is NOT available on the ground floor of the
---------------------------------------------------- library?
74. Where does this announcement take place? (A) computers
(A) on a coach (B) information desk
(B) on a train (C) photocopying facilities
(C) a train station (D) books
(D) an airport 81. Where can you find science books?
75. When will they arrive in London? (A) in the basement
(A) 8 minutes late (B) on the ground floor
(B) 18 minutes late (C) on the first floor
(C) 80 minutes late (D) on the second floor
(D) on time 82. Which of the following is true about meeting rooms?
76. In Coach D... (A) They are on the ground floor.
(A) you cannot listen to music. (B) You don’t have to pay to use them.
(B) you can buy food and drinks. (C) You need to book them at the information desk.
(C) you need to be quiet. (D) The meeting rooms are usually locked.
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83. Who is the woman talking to? 89. To get 4% interest, customers need to...
(A) her boss (A) pay $100.
(B) a new employee (B) pay $2500 every month.
(C) her secretary (C) switch over their direct debits.
(D) an important visitor (D) apply for account online.
84. What time can the man start work? 90. Customers will receive $100 if they...
(A) 7.00 (A) are more than 18 years of age.
(B) 8.00 (B) don’t already have an account
(C) between 7.00 and 9.30 with this bank.
(D) between 8.00 and 9.30 (C) apply for the account online.
85. What does the woman want the man to do (D) have an account with another bank.
first? 91. To open an account, you must...
(A) read some information (A) apply online.
(B) a quiz (B) it within one week.
(C) fix the computers (C) be exactly 18 years old.
(D) see the building (D) be American.
---------------------------------------------------- ----------------------------------------------------
86. Today the weather will be: ORDER FORM
(A) cloudy and dry
(B) warm and sunny
(C) sunny and dry
(D) cloudy and wet
87. Today, it will be quite windy...
(A) in the south west 92. Look at the graphic. Which items need to be ordered?
(B) in most areas of the region (A) Office tables and chairs
(C) in the mountains (B) Chairs and drafting tables
(D) by the sea (C) Whiteboards and office chairs
88. Tomorrow, the weather will be... (D) Chairs and whiteboard
(A) similar to the weather today. 93. What does the speaker anticipate about the company?
(B) wetter than today. (A) They won’t need any more furniture.
(C) warmer than today. (B) They will have more staff in their building.
(D) windier than today. (C) The boardrooms will be renovated.
(D) Their staff are moving offices.
94. What is the listener asked to do before making any orders?
(A) Sign them herself
(B) Make sure the manager signs them
(C) Bring some extra paper
(D) Prepare a delivery receipt

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MARKET SHARE Training Schedule

95. Which industry does the speaker work in? 98. What are the listeners training to be?
(A) Computer hardware (A) Factory workers
(B) Computer games (B) Store owners
(C) Computer software (C) Restaurant chefs
(D) Computer microchips (D) Medical workers
96. Look at the graphic. What company does the 99. According to the speaker, what will the listeners
speaker work for? enjoy doing?
(A) Future Tech Studios (A) Working with the celebrity chefs
(B) Slight Line Inc. (B) Becoming a celebrity chef
(C) Seven Strings Technologies (C) Using the kitchen tools
(D) AK Gaming (D) Working with each other
97. According to the speaker, what will the company 100. Look at the graphic. On what day will the listeners
do in the next quarter? learn food safety and hygiene?
(A) Give away free gifts (A) Tuesday
(B) Give away expansion packs for free (B) Wednesday
(C) Offer free software with new products (C) Thursday
(D) Install a new security system (D) Friday

This is the end of the Listening Test. Turn to Part 5 in your test book.

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Reading Test
In the Reading test, you will read a variety of texts and answer several different types of reading comprehension
questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each
part. You are encouraged to answer as many questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in your test book.
Part 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below
each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on
your answer sheet.

101. The futurists ---------- a future in which 105. If the smoke is ----------, please move to the
everyone has a personal robot. nearest exits.
(A) encourage (A) presenting
(B) envision (B) presents
(C) enhance (C) present
(D) enlarge (D) presence
102. The best way of ---------- body weight is to do 106. Neal Sinclair has received top performance reviews
more exercise every day. ---------- he joined the sales department two years
(A) reduce ago.
(B) reduction (A) despite
(C) redundant (B) except
(D) reducing (C) since
(D) during
103. Customer reviews indicate that many modern 107. Unless the rain ---------- within the next two hours,
mobile devices are often unnecessarily ----------. the general meeting must be adjourned.
(A) complication (A) stopped
(B) complicates (B) stops
(C) complicate (C) would have stopped
(D) complicated (D) had stopped
104. Due to the traffic ----------, the meeting is 108. TDG Corporation’s continuing education policy states
adjourned to Friday morning. that ---------- learning new skills enhances creativity
(A) congestion and focus.
(B) consultation (A) regular
(C) conduction (B) regularity
(D) conception (C) regulate
(D) regularly

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109. Due to a ---------- increase in profits during 113. The business plan did not address how the company
the third quarter, our employees will receive their was going to ---------- the situation.
first-ever year-end bonus. (A) rectify
(A) drama (B) rectifying
(B) dramatize (C) rectification
(C) dramatic (D) rectified
(D) dramatically
114. We ---------- money for a few months before it
110. Consumers are advised ---------- caution when exceeded the expected amount.
applying this product to fabrics that have been (A) raise
dyed by hand. (B) will be raising
(A) use (C) had raised
(B) to use (D) are raised
(C) using
115. Some supervisors did not let their assistants ----------
(D) uses
early yesterday.
111. The aim of the project focuses ---------- on (A) leaving
reducing energy consumption. (B) left
(A) exclusively (C) leaves
(B) exclusive (D) leave
(C) exclude
116. The physical therapist recommended that the patient
(D) exclusivity
---------- exercise every day.
112. Among ---------- recognized at the company (A) do
awards ceremony were senior business analyst (B) does
Natalie Portman and sales associate Peter Chen. (C) did
(A) who (D) done
(B) whose
(C) they
(D) those

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117. The IS AM ARE Fried Chicken Restaurant can 121. The counselor along with his ---------- denies all
---------- seat up to sixty guests in its lounge. allegations of criminal intimidation and misconduct.
(A) abruptly (A) associated
(B) comfortably (B) association
(C) spaciously (C) associate
(D) quietly (D) associating
118. Dr. Sinclair has suggested that ---------- Mr. Wise
122. Please distribute the meal vouchers as ----------
or Ms. Keen attend the conference next week.
as possible so that the passengers will have time to
(A) neither
exchange them with food at the lounge.
(B) either
(A) quickly
(C) both
(B) quick
(D) whether
(C) quickness
119. ---------- his dedication and good performance, (D) quicken
Mr. Thomson still has not been given a
123. After ---------- Johnny’s performance, the board
promotion.
decided to give him a promotion.
(A) Even though
(A) considering
(B) Due to
(B) consideration
(C) Resulting from
(C) considerable
(D) Despite
(D) considerate
120. Because of the negative press release, our
company decided to postpone ---------- all 124. All clothing sold in Catherine’s Boutique is made from
new initiatives. natural materials and contains no ---------- dyes.
(A) launch (A) immediate
(B) launched (B) synthetic
(C) launches (C) reasonable
(D) launching (D) assumed

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125. According to the new security measures, 128. ---------- October 16, your payment will be
all visitors must be ---------- by the staff officially due.
while visiting our facilities. (A) In
(A) accomplished (B) On
(B) accommodated (C) At
(C) accompanied (D) For
(D) accumulated
129. The agreement ---------- if we’d been warned about
126. After ---------- a promotion, Mr. Dempsey the fraud and other concerning issues.
plans to throw a party at his house on Friday. (A) won’t be signed
(A) receiving (B) wouldn’t sign
(B) achieving (C) wouldn’t have been signed
(C) perceiving (D) wouldn’t have signed
(D) deceiving
130. Since many former employees were laid off, the
127. In workplace, teamwork skills are the most company ---------- the productivity challenges.
necessary ability to ---------- the problems in (A) faced
constructive ways. (B) had faced
(A) advocate (C) will be facing
(B) address (D) has been facing
(C) admire
(D) advertise

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PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four answer choices
are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A),
(B), (C), or (D) on your answer sheet.
Questions 131-134 refer to the following e-mail.
To: Project Leads
From: Elizabeth Chin
Subject: Training Courses

To all Chin Designs project leaders:

In the coming weeks, we will be organizing several training sessions for -----131----- employees. At Chin
Designs, we believe that with the proper help and support from our senior project leaders, less
experienced staff can quickly -----132----- a deep understanding of the design process. -----133-----,
they can improve their ability to communicate effectively across divisions. When employees at all
experience levels interact, every employee’s competency level rises and the business overall benefits. For
that reason, we are urging experienced project leaders to attend each one of the interactive seminars
that will be held throughout the coming month. -----134-----.

Thank you for your support.

Elizabeth Chin
Chin Designs

131. (A) interest 133. (A) after all

(B) interests (B) For
(C) interested (C) Even so
(D) interesting (D) At the same time
132. (A) develop 134. (A) Let me explain our plans for on-site staff training.
(B) raise (B) We hope that you will strongly consider joining us.
(C) open (C) Today’s training session will be postponed until
(D) complete Monday.
(D) This is the first in a series of such lectures.

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Questions 135-138 refer to the following notice.

Beverly Boutique: Sales Assistant Position

Our boutique is looking for enthusiastic candidates for our sales assistant position. -----135----- Previous
experience in a similar position is preferred, but not necessary. Organizational skills are also a must, as
well as some experience with computer use. Most of all, we need someone who is personable, someone
who can make customers feel -----136-----, and someone who is passionate about fashion. Duties will
include serving customers, taking inventory, and minor jobs around the boutique such as sweeping and
locking the doors at closing time. Payment will be by sales commission which gives employees more
-----137----- to serve their customers as best they can. Hours will be flexible. For more information,
please visit our website. If you -----138----- in the position, please send your resume to Rita at
rlan@bboutique.com.

135. (A) Our boutique is the leader in trendy 137. (A) influence
fashions. (B) incentives
(B) Hurry before the promotion ends. (C) insistence
(C) Candidates need to be friendly and able to (D) consideration
communicate with customers in all kinds
of situations. 138. (A) be interesting
(D) Come visit our store to see what our (B) were interesting
business is about. (C) interest
(D) are interested
136. (A) comfortable
(B) appropriate
(C) neglected
(D) convenient

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Questions 139-142 refer to the following advertisement.

Handy Maids Home Service
Call us at (717) 470 - 1455
Handy Maids Home Service -----139----- professional cleaning service for your business or home. We
steam vacuum carpeted areas, polish hard-wood flooring, wipe away all traces of dust and dirt in hard-
to-find areas, and clean out clutter. Our -----140----- service is second to none in the tri-state area.
We provide a one-day service after estimations are calculated. -----141-----, we provide weekly and
monthly services for customers who request it.
The cleaning products we use are environmentally friendly and pet and child safe. -----142-----
Please visit our website at www.handymaids.com or call us for more information.

139. (A) provide 141. (A) In addition

(B) provides (B) Because
(C) provided (C) On the other hand
(D) providing (D) As a result
140. (A) unusual 142. (A) We make sure that your pets and children don’t
(B) peculiar go near the chemicals.
(C) best (B) In fact, we aim to make the home and business
(D) exceptional a safe and clean place without the use of harsh
chemicals.
(C) The all-natural cleaning agents may not be as
effective, but they are safe.
(D) Pets and children will be asked to leave the
premises during cleaning.

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Questions 143-146 refer to the following letter.

October 9
Bob Prosser
342 Winkler Ave Fairbanks, AK 20037
Dear Mr. Prosser,
The information that you -----143----- about changes to the hunting permit scheme has been enclosed.
Please note that each permit must be filled out and applied for separately. When filling out your
application, you must mark all answers clearly and with a black or blue pen. Please do not use cursive
script, print only. Each application -----144----- enclosed in its own envelope and received before the
applicable deadline. -----145----- Because of this, you must plan your submissions in a timely fashion to
make sure that you receive your permit while the applicable season is still open. I hope that the
information -----146----- answers all of your questions. Take care and happy hunting. Sincerely,
Shirley Horn
Executive Secretary
Department of Wildlife
Fairbanks, Alaska 31009

143. (A) provided 145. (A) Received applications can take up to 5 weeks to
(B) supply process.
(C) request (B) Applications are never approved before the
(D) requested season is over.
144. (A) won’t be (C) Sometimes applications get lost.
(B) would be (D) Never make an application in person.
(C) must be 146. (A) enclose
(D) couldn’t be (B) enclosing
(C) encloses
(D) enclosed

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Part 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and
instant messages. Each text or set of texts is followed by several questions. Select the best answer for each
question and mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following notice

CMU.CO. (Chiang Mai University Chamber Orchestra) invites you to the

The 6th Annual Charity Concert.
Friday, October 16th at 7 p.m. at Chiang Mai Convention Hall (7 p.m. - 10 p.m.)
*Donations are accepted. Those who distribute will receive the limited edition of keys, CDs and more.
Schedule
7.00 - 7.30 P.M. The president of CMU.CO. welcomes all distinguished guests including the CMU
Alumni band.
Lion King’s pieces performed by woodwind instruments.
7.30 - 8.30 P.M. All Disney princess pieces are performed.
*There will be a special musical performance on Mulan.
8.30 - 9.00 P.M. BREAK
9.00 - 10.00 P.M. Marvel cinematic pieces are performed e.g. Iron Man, Thor and Avengers.
*except the Spider-man’s due to its copyrights reserved by SONY
**The encore will be performed after the show.
Conductor and Arranger: Tanut Vongsoontorn
Performance and Acting Coach: Chatchai Sukanan
Main Singer: Warunee Chantarasirirangsri

For more information, please contact Apaporn Rattanawit (088 - 1745841)

147. What is the main purpose of the event? 148. What piece will NOT be performed?
(A) To promote the songs (A) Iron Man 3 songs
(B) To raise money (B) Avengers: Endgame songs
(C) To welcome the guests (C) Circle of Life from Lion King
(D) To explain the situation (D) Spider-man theme songs

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Questions 149-152 refer to the following telephone message.

Caller: Chris Evan

Caller Number: 02 3536 333
For: Robert Downey
Date: Wednesday, June 17
Time: 10.45 A.M.
Details: Chris from Human Resources needs help on recruitment which will take place
on the next two days and would like to know if you are available to help.
There will be five main candidates who made the very interesting scores on
writing test. Plus, they will be interviewed by Chris along with the one of
the staff from our department. Please let him know if you are available or will
send someone instead by 5.00 P.M.
Taken by: Kimberly Clark

149. Why did Mr. Evan call Mr. Downey?
(A) To get help for recruitment
(B) To fix the candidate situation
(C) To personally greet Ms. Clark
(D) To interview the candidates
150. What day will Mr. Evan require assistance?
(A) Friday
(B) Thursday
(C) Wednesday
(D) Tuesday
151. What is Mr. Downey required to do by 5.00 P.M.?
(A) He needs to interview the candidate himself.
(B) He needs to resign his position
(C) He needs to make a decision.
(D) He needs to take a writing test.
152. What position is Mrs. Clark probably working?
(A) A supervisor
(B) A legal counselor
(C) An office assistant
(D) A telephone seller

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Questions 153-156 refer to the following receipt.

New Aung’s Drug Store

7:28 P.M. Cashier: Jarinya K.

Colchicine (6mg oral) 1 24.00

Paracetamol (500mg oral) 2 8.00
Diclofenac (25mg oral) 1 30.00
Dimenhydrinate (50mg oral) 3 18.00

Discount 0% --.--
Subtotal 80.00
Tl Taxable Amount 52.17
Tl Tax (@10.35%) 8.28
Total 88.28
PURCHASE CODE: CNX02475
Merchandise except Paracetamol may not be returned. Only half of the purchase
price will be refunded in case of return within 2 days of purchase along with the
receipt and the package of items. Negligence of the refund action will not be
permitted and will be automatically declined.
Customer satisfaction is very important to us! Please take a quick survey about your
experience shopping at our pharmaceutical store at www.newaungdrugdealer.com.
20 percent discount coupon toward a future purchase will be provided to those
who submit a survey.

153. When was the receipt printed out? 155. How do you get 20% discount on the next
(A) at 8.28 P.M. purchase?
(B) at 8.00 P.M. (A) Submit the online survey
(C) at 7.28 P.M. (B) Return items with receipt
(D) at 10.35 P.M. (C) Decline the refund
(D) Make a payment
154. How much does each panel for Dimenhydrinate 156. What action does the purchaser do for half of
cost? the purchase price refund?
(A) $18 (A) Return the Paracetamol
(B) $6 (B) Return the goods with the online survey
(C) $12 (C) Return the products within 2 days of
(D) $0 purchase with required items.
(D) Neglect to refund

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Questions 157-158 refer to the following article.

MILAN, Italy – Few industries change as rapidly as the fashion industry, in which designers are constantly
trying to create innovative versions of traditional garments. Even so, last week’s fashion show in Milan
was particularly notable for the vast number of garments made partly or entirely out of silk. From
eveningwear to sportswear, many designers featured colorful silks in their collections.
The designers were likely responding to a market trend: a dramatically increased demand for
colorful silk products. “Our sales of silk shirts and dresses have reached an all-time high,” said Kristine
Anderson, a buyer for Gatsby’s in London. “Silk items have been flying off the racks.”
Economic analysts were surprised by the trend, since they had predicted that the rise of dry-
cleaning costs would take a toll on silk manufacturers. However, comfort may have been a greater
factor than price, especially given the unusually hot weather this past summer.
157. Where does Ms. Anderson most likely work? 158. According to the article, when did the fashion
(A) At a marketing agency show in Milan take place?
(B) At a law firm (A) yesterday
(C) At a department store (B) A year ago
(D) At a financial consulting company (C) A month ago
(D) A week ago
Questions 159-160 refer to the following announcement.
NOTICE
Escalators in the first-floor lobby will be closed for maintenance and repair on Wednesday, August 1, so that a
new motor and handrail can be installed. They will be back in operation on the following Wednesday. During
this time, all employees are asked to take the stairway located next to the service elevator on the west side
of the building. Do NOT use the freight elevator itself, as it is reserved for equipment, supplies, and other heavy
items EXCEPT humans. Please feel free to use the passenger elevators near the St. Baltimore Street entrance on
the south side of the building.

159. For how long are the escalators expected 160. What are the employees supposed to do if
to be closed? they would like to use the elevator?
(A) A few hours (A) They should take the stairway.
(B) One week (B) They should go the south side of the
(C) Two weeks building.
(D) One month (C) They should own their elevators.
(D) They should submit their resignation letters.

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Questions 161-164 refer to the following information letter.

112 Khaosarn Rd
Bangkok, Thailand 10240
October 12
Nathaniel Layhee
191 Buffalo Street
San Diego, CA 91031
Dear Mr. Layhee:
Thank you for your interest in Brussel’s food packaging technology. As we discussed in our telephone
conversation, Certain seal is well suited to the needs of a mid-to-large scale food processing company. It is designed
to handle large volumes and can be customized for almost any size or shape of food product.
Certain seal also lengthens the shelf life of your products. As you know, one of the biggest causes of food
spoilage is excess air left in vacuum-sealed packages. Our system is especially effective in eliminating this threat. In the
September issue of Industrial World magazine, comparison testing indicated that Certain Seal removed excess air more
efficiently than similar vacuum packaging systems (such as the Sigillare 100 produced by TVT industries).
Food quality is ensured further by the packaging material itself. For the Certain Sealed system, we use an
especially durable plastic that protects foods throughout the freezing, shipping, and reheating processes.
This is just an overview of some of the benefits of our technology. I will go into greater detail in my October
28 presentation at your office. In order to tailor the presentation to your needs, I would like to know more about Home
Country’s production requirements. Please contact me at our main offices in Bangkok at (02) 3536-333 between 9:00
AM and 6:00 PM

Sincerely,
Julian Chen
Sales Director

161. What is most likely Ms. Chen’s goal?
(A) To sell the product to Mr. Layhee’s company
(B) To ask Mr. Layhee for marketing advice
(C) To interview Mr. Layhee for Industry World
(D) To apply for a job with Mr. Layhee’s company
162. Where will Ms. Chen and Mr. Layhee meet?
(A) In Home Country’s offices
(B) At the Industrial World headquarters
(C) In Brussel’s offices in Bangkok
(D) At the TYT Industries production facility
163. What is stated as a benefit of Certain Seal?
(A) Lower production costs
(B) Reliable packaging
(C) Environmental friendliness
(D) Ease of disposal
164. What does Ms. Chen ask Mr. Layhee to do?
(A) Decrease production levels
(B) Schedule a presentation
(C) Provide additional information
(D) Customize a product for her

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Questions 165-166 refer to the following e-mail message.

From: Megan Campbell

To: Marta Apter

Marta:
I’m sorry I didn’t respond to your e-mail earlier. I had a problem with my
e-mail system for a few days, and I wasn’t able to retrieve new messages. I would be
delighted to take on the assignment you propose. Please send me all the details about
the project and the deadline. I will be out of town next week, but I look forward to
hearing from you.
Megan

165. What is Megan’s main purpose in writing 166. Why did Megan not respond to Marta earlier?
this e-mail? (A) She needed to work on another project.
(A) To apologize to Marta for not finishing (B) She was not able to accept new work.
an assignment (C) She was out of town.
(B) To tell Marta she will accept an (D) She had a computer problem.
assignment
(C) To tell Marta she will be unable to
Complete an assignment on time
(D) To explain to Marta her problems with an
Assignment

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Questions 167-170 refer to the following email.

To: Nancy Norling <nnorling@mgcindustries.com>

From: Gabriel Tshaba <gtshaba@mgindustries.com>
Date: January 20
Subject: Greetings
Cc: Mei Xu <mxu@mgindustries.com>
James Novak <jnovak@mgindustries.com>
Dear Ms. Norling:
As president of MGC Industries I am happy to welcome you to our company. All of the references we contacted
indicated that you are an excellent mechanical engineer and that we are fortunate to be hiring you. I am particularly
impressed with your professional accomplishments up to this point, and I know that the research and development
group is thrilled that a robotics specialist will finally be joining their team.
Initially you will be working under Mei Xu, a senior engineer in the research and development group. Dr. Xu is a part-
time faculty member at Eliseus University, and although you graduated from there years before she arrived, I am sure
you will have much to talk about! Dr. Xu will be showing you around and familiarizing you with the facilities, as well
as with company policies and procedures. Feel free to contact her or Jerome Tobin, your assigned human resources
officer, with any questions you may have.
On Friday afternoon at 2:00 we will have an informal tea in the conference room so that you can meet your new
colleagues. My assistant will be sending out an e-mail on Friday morning to remind all employees about the gathering
and to tell them a little bit about you. Could you give him a few biographical details to include in the introduction?
His name is James Novak, and he is listed in the company directory. I send you best wishes for a happy and successful
career at MGC Industries.
Gabriel Tshaba

167. What is suggested about Ms. Norling? 169. Who is James Novak?
(A) She has expertise that her colleagues do not (A) A human resources officer
have. (B) A senior engineer
(B) She has access to university engineering (C) An executive assistant
laboratories. (D) A company president
(C) She has studied in several countries.
170. What is Ms. Norling asked to provide?
(D) She is just beginning her career.
(A) The details of an assignment
168. Why should Ms. Norling attend the event on Friday? (B) Information about herself
(A) To get to know her coworkers (C) Notes on a research study
(B) To hear a talk by a senior engineer (D) The date of an event
(C) To learn about company policies
(D) To tour the facilities

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Questions 171-172 refer to the following evaluation form.

Yarra River Dentistry

1098 Oakfield Avenue
Melbourne VIC 3001

It’s time to visit the dentist!

Our record show that your last dental exam was on 24th August
of last year. We recommend routine office visits to maintain Ms. Paula Paglia .

good dental health. Please call our office at (02) 3536 333 422 Fitzrandophn Street .
to schedule your appointment. Parkville VIC 3052 .

For your convenience, our office hours are as follows:

Monday – Wednesday, 7.30 A.M. – 7.00 P.M.

Thursday, 7.30 A.M. – 4.30 P.M.
Friday, 8.30 A.M. – 4.00 P.M.
Saturday, 8.30 A.M. – 11.30 A.M.

171. Why was the postcard sent? 172. On what day is the office open only in the
(A) To welcome a new patient Morning?
(B) To remind a patient to make an appointment (A) Wednesday
(C) To announce a change in office hours (B) Thursday
(D) To recommend a dental product (C) Friday
(D) Saturday

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Questions 173-175 refer to the following table of contents of a booklet.

Contents
9 Easy Snacks 26 Wish You Were Here
Donald Cohen provides recipes that are Rebecca Barajas shares her pictures from
suitable for those who are always on the her amazing trip to New Zealand.
move.
14 The Perfect Resort 30 Delicious Diners
Melissa Green discusses the features of the Barry Eason shares his tasty experiences
top 10 famous resorts while on the road.

19 Passport Guide 33 On a Budget

Henry Carroll shows you how to apply for a Edward Boyd shares tips on how to save
passport in 5 easy steps. money when planning trips.
23 Safety First 35 Light My Way
Tricia Oldham discusses basic first aid to first- Reviews of the most popular guidebooks.
time travelers.

173. What is the focus of the booklet? 175. According to the table of contents, who talks
(A) Food about using less money?
(B) Transportation (A) Ms. Green
(C) Environment (B) Mr. Carroll
(D) Traveling (C) Mr. Eason
(D) Mr. Boyd
174. Where in the booklet would the pictures most likely
be found?
(A) On page 9
(B) On page 19
(C) On page 26
(D) On page 30

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Questions 176-180 refer to the following memo and email.

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176. What is suggested about Ms. Witt and Mr.Shah?

(A) They both speak French and Hindi.
(B) They are part of the translation staff.
(C) They transferred to the Swindon office.
(D) They were hired by Denise Charles.

177. What is indicated about Simflow Language Ltd.?

(A) It is recruiting additional translators.
(B) It pays its translators per project.
(C) It sells translation software.
(D) It provides recordings in different languages.

178. When will staff members receive their tentative assignments?

(A) On April 16
(B) On April 17
(C) On April 21
(D) On April 29

179. What is the language of the project on which Ms. Nolan would like to work?
(A) Russian
(B) Portuguese
(C) Korean
(D) Farsi

180. What is mentioned about Ms. Nolan?

(A) She was employed by a client of Simflow Language Ltd. In the past.
(B) She is currently working on two projects.
(C) She will be working directly with Mr. Newman on a joint assignment.
(D) She will leave her workplace at 2.00 P.M.

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Questions 181-185 refer to the following information and order form.

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181. According to the information, how is the JIGD celebrating its twentieth anniversary?
(A) By lowering prices
(B) By introducing a new product
(C) By opening a new headquarter
(D) By offering its stock to the public
182. How many electronic issues does Me. Jeong order?
(A) One
(B) Two
(C) Forty
(D) Eighty
183. What is indicated about the JIGD?
(A) It focuses on corporate design.
(B) It is primarily purchased by libraries.
(C) It releases a new issue every month.
(D) It was founded in Dunedin
184. What is true about the back issues?
(A) They are offered in different formats.
(B) They can be purchased only by credit card.
(C) They are available in limited quantities.
(D) They can be ordered by phone.
185. What will be sent to Me. Jeong along with his order?
(A) A newsletter
(B) A photograph
(C) A survey
(D) An invoice

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Questions 186-190 refer to the following advertisement, online shopping cart, and email.

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186. In the advertisement, the word “top” in paragraph
1, line 2, is closest in meaning to
(A) maximum
(B) favorite
(C) important
(D) upper
187. What are Sparky Paints customers advised to do?
(A) Apply an adhesive to color samples
(B) Visit a store to compare paint colors
(C) Adjust the color on their computer monitor
(D) Order samples of several similar colors
189. Which color does Mr. Phan indicate that he likes?
(A) Caspian Blue
(B) Deep Sea Blue
(C) Stormy Blue
(D) Misty Gray
190. What problem does Mr. Phan mention in his
email?
(A) He received the wrong item.
(B) He was charged the wrong price.
(C) The delivery time was too long.
(D) The instructions were too confusing.

188. What is most likely true about order #3397?

(A) It arrived within two business days.
(B) It included an extra sample.
(C) It was shipped in February.
(D) It contained for gallons of paint.

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Questions 191-195 refer to the following emails.

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191. Why is Jason Hostrum anxious about the party?
(A) His family will be there.
(B) It is the first time the boss will join them.
(C) This is the first party he has had to plan
for the company.
(D) There is too much food for him to prepare.
192. In the third email, what is indicated about
Jason Hostrum?
(A) He visited atasteofclass.com
(B) He created his own theme.
(C) He wants to cancel the party.
(D) He wants to add more food and guests.
193. According to the emails, what kind of food will be
served?
(A) All meats
(B) A mixture of meat and vegetarian
(C) Only vegetarian
(D) Only appetizers
194. In the first email, what was a big concern about
the food?
(A) The flavor
(B) The type of sides
(C) The dietary restrictions of some of the
employees.
(D) Where the buffet will be located
195. What is indicated about A Taste of Class?
(A) They are busy this holiday season.
(B) They have lots of free teams for the 20th.
(C) They would prefer to cater on another date.
(D) They are too busy to work Johnson Home
Furnishing’s party.

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Questions 196-200 refer to the following emails and order form.

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196. Why did Jose Ramos write to Star Products?
(A) To exchange hosing
(B) To order new hosing
(C) To report a malfunction of hosting
(D) To compliment the hosting
197. What is indicated about the hosting that Jose
Ramos ordered?
(A) It was not rated for the right PSI for his use.
(B) It was defective.
(C) It was installed incorrectly.
(D) They were delivered to the wrong address.
198. According to the purchase order form, how much
XP100 hosing is Jose Ramos returning?
(A) 1,000 yards
(B) 2,000 yards
(C) 2,500 yards
(D) 5,000 yards
199. What is indicated in the email from Star Products?
(A) Star Products does not value Jose Ramos’
business.
(B) Star Products appreciates Jose Ramos’
patronage.
(C) Star Products doesn’t need any more business.
(D) Star Products wants to expand their business.
200. What job does Raquel Jenkins likely have?
(A) CEO
(B) CFP
(C) Customer service
(D) Sales

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