Professional Documents
Culture Documents
토
이름
서
익
스
모
수험번호
의
고
사
TOEIC
®
Part 1
Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best describes
what you see in the picture. Then find the number of the question on your answer sheet and
mark your answer. The statements will not be printed in your test book and will be spoken only
one time. Look at the example item below.
Example
Sample Answer
Statement (C) “She is holding bags.” is the best description of the picture, so you should select
answer (C) and mark it on your answer sheet.
1.
2.
3
3.
4.
4
5.
6.
5
7.
8.
6
9.
10.
7
Part 2
Directions: You will hear a question or statement and three responses spoken in English. They
will be spoken only one time and will not be printed in your test book. Select the best response
to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.
Example
You will hear: Where do you live?
You will also hear: (A) On Kings Road.
(B) It’s her brother.
(C) I’m going by car. Sample Answer
The best response to the question “Where do you live?” is choice (A) “On Kings Road.” So (A) is
the correct answer. You should mark answer (A) on your answer sheet.
8
Part 3
Directions: You will hear some conversations between two people. You will be asked to answer
three questions about what the speakers say in each conversation. Select the best response to
each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will
be spoken only one time and will not be printed in your test book.
9
Why did Mr. Wilder call?
47. What are the speakers discussing?
53.
(A) To change the deadline date (A) The company picnic
(B) To invite the woman to the store (B) The agenda for a meeting
(C) To express his concern about the (C) A software program
construction (D) A nomination for an award
(D) To inquire about the materials
What did Terry Polls do?
54.
What does man tell the woman?
48.
(A) He organized some information.
(A) They can meet the due date. (B) He left the company.
(B) They need a larger space. (C) He attended the awards ceremony.
(C) They are over budget. (D) He sold a new software.
(D) They need an extra month.
What does the woman tell the man?
55.
What will the man do next?
49.
(A) To email Terry
(A) Stop the framework (B) To submit a form
(B) Repaint the department store (C) To try the new software
(C) Check the schedule (D) To contact clients
(D) Call Mr. Wilder
10
What does the woman want to do?
59. What are the speakers discussing?
65.
(A) Make a monthly report (A) A recipe for dessert
(B) Sign a contract (B) Flower decorations
(C) Improve a program (C) Places to go hiking
(D) Buy a program from UBM (D) The man’s vacation
11
Part 4
Directions: You will hear some short talks given by a single speaker. You will be asked to answer
three questions about what the speaker says in each short talk. Select the best response to each
question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will be spoken
only one time and will not be printed in your test book.
12
Why is Sahithy calling?
77. Who is the speaker?
83.
(A) To notify a client about the cost of a trip (A) A safety manger
(B) To ask about the destination (B) A student
(C) To announce the itinerary (C) A police officer
(D) To confirm an appointment (D) A president
13
Where can you hear this announcement?
89. Who is John Henry?
95.
(A) In a bus terminal (A) The governor of California
(B) On a bus (B) A journalist
(C) In a train station (C) The president of a company
(D) On a train (D) The owner of a vineyard
This is the end of the Listening test. Turn to Part 5 in your test book.
14
NO TEST MATERIAL ON THIS PAGE
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.
PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices
are given below each sentence. Select the best answer to complete the sentence. Then mark the
letter (A), (B), (C), or (D) on the answer sheet.
16
Although she has been on the finance team
107. Harold’s team will be in charge of technical
112.
for only two months, Ms. Choi is ------- a details about the new online booking site as
leading contributor. well as ------- design.
(A) already (A) it
(B) once (B) its
(C) yet (C) they
(D) while (D) them
17
All the university professors will decide next
117. 122. Before his career as a naval surgeon,
week ------- to nominate Thomas Becket as Mr. Jung ------- as a heart surgeon in a large
president of the school. hospital.
(A) if (A) served
(B) about (B) permitted
(C) whether (C) agreed
(D) or (D) selected
18
The document indicates that the vendor is
127. 132. Mr. Richmond suggested that the customer
not responsible for defective merchandise, service department find a good way to
so all we can do is to make a claim to the collect customer information as ------- as
-------. possible.
(A) manufacture (A) necessarily
(B) manufacturing (B) definitely
(C) manufacturer (C) quickly
(D) manufactured (D) predominantly
128. If you upgrade, the operating system will be 133. Although Mr. Hanks was still somewhat
replaced but ------- settings and installed ------- about how to handle the problem, he
programs are not changed. had to propose a solution in the emergency
measure committee.
(A) previous
(B) current (A) reluctant
(C) attentive (B) approximate
(D) prompt (C) uncertain
(D) inexact
129. Please include your e-mail address and
phone number when you ------- the 134. The president of Safe & Secure Co. did not
application form. lay off any staff members ------- the fact that
sales last year were down ten percent.
(A) advise
(B) notify (A) so as
(C) complete (B) however
(D) diversify (C) meanwhile
(D) despite
130. The sales and marketing director announced
that he is ------- pleased with the strong 135. Contemporary arts continue to blend a wide
profit growth of the company and urged ------- of colors and new materials.
continuous effort.
(A) array
(A) extreme (B) draft
(B) extremes (C) display
(C) extremely (D) attire
(D) extremity
136. Parents ------- order car seats for infants on
I haven’t received any report on how -------
131. www.babyproducts.com are guaranteed to
Ms. Harazuko was in her presentation to our get a refund on them within seven business
major client, Rambus Inc. days.
(A) operational (A) whomever
(B) diversifying (B) whom
(C) dedicated (C) whose
(D) persuasive (D) who
19
Notice of ------- changes in policy will be
137. 139. The new apartment we recently moved is
posted on the bulletin board. ------- larger than the house where I lived
with my parents.
(A) employed
(B) distributed (A) more
(C) specified (B) too
(D) arranged (C) so
(D) even
138. The top five rival companies competed
desperately to win government building Revitalizing the domestic market is one of
140.
contracts, and M.K. Construction ------- won the key ------- to the economic recovery
the bid. following a severe depression.
(A) even though (A) indicators
(B) as if (B) receptors
(C) only after (C) operators
(D) once again (D) supervisors
20
NO TEST MATERIAL ON THIS PAGE
All teachers in the State of Oklahoma are invited to sign up for lifelong education online!
Visit www.educore.org to search for a workshop or seminar that matches your professional
needs. Teachers can easily access the system by typing their Oklahoma City employee
ID number and school name. Then check the program schedule that includes topics and
speakers related to your field of academics.
If you find a workshop or seminar that is suitable for your needs, you should reserve your
seat in advance on the Web site.
All seminars can accommodate up to 150 teachers. However, each of the workshop
programs is ------- to 40 participants. Register now, and you will be guaranteed a seat.
141. (A) limit
(B) limited
(C) limiting
(D) imitation
Please keep in mind, if a workshop is -------, we can put your name on the waiting list. All
142. (A) solid
(B) full
(C) done
(D) used
workshops ------- on the third floor of the Jefferson College Education Center. For more
143. (A) will be held
(B) have been held
(C) are holding
(D) were held
information, visit our Web site or call the general affairs department of the center.
22
Questions 144-146 refer to the following letter.
I’d like to introduce myself as a great admirer of the financial magazine Forbes. I express
my gratitude for your accurate reporting and wise commentary. However, I need to point out
a minor ------- about the vice president of Mega H. Technology in last Saturday’s economy
144. (A) defect
(B) essay
(C) report
(D) error
column. In your paper, Mr. Ronald Dowson was listed as one of the senior executives, but
he is ------- a vice president.
145. (A) normally
(B) probably
(C) actually
(D) rarely
Maybe this was because the journalist confused the name of the vice president and director
of the marketing department whose last name is also “Dawson”; the names sound and look
similar, but they are different.
The vice president is extremely proud of ------- achievements and success at leading the
146. (A) her
(B) his
(C) your
(D) its
company, and he also has a longstanding relationship with the local community. Mega H.
Technology has stoutly maintained the number one spot in its field of electronic products.
Sincerely,
James Andrews
Publicity department
Mega H. Technology
23
Questions 147-149 refer to the following notice.
I would like to make an announcement from the general affairs department. The mail
distribution method will be changed on September 1. Employees have ------- the receptionist
147. (A) r elied on
(B) instructed that
(C) informed of
(D) r equired by
However, some mail was lost and sent to the wrong places many times. ------- next month,
148. (A) Beginning
(B) T
he beginning of
(C) H
aving been begun
(D) T
o begin
a mail box will be installed for each employee near the main entrance, and it can be easily
checked at any time. -------, the mail carrier will come at noon and you can pick up your
149. (A) In order that
(B) Even though
(C) As always
(D) In some cases
mail after 12:30 P.M. No packages will be distributed without prior authorization, so speak
to Ms. Anderson in the general affairs department if you need more information or details
about this new procedure.
Sally Smith
Head of the general affairs department
24
Questions 150-152 refer to the following letter.
Renovation of the fitness center at the new wing of the apartment complex will begin on
March 13 and continue until late July. Contractors with Jerremy Home Deco Inc. ------- from
150. (A) w
ork
(B) w
ill be working
(C) w ill have worked
(D) is working
7:30 A.M. to 5:30 P.M. every day of the week except for Sunday over the next five months.
Tell your children not to play there and be careful when you are driving or walking near the
construction area. We thank you in advance for your cooperation during this process.
The pace of workers’ ------- depends on weather conditions in the months ahead. We hope
151. (A) process
(B) commencement
(C) progress
(D) determination
that the weather will stay clear and rainless over the construction period.
Jerremy Home Deco Inc. will do its best to minimize noise but there will be some excavation
work. Heavy equipment will be brought in to the construction site to harden the ground.
The excavation will also produce waste materials that need to be disposed of ------- until
152. (A) periodical
(B) periodic
(C) period
(D) periodically
construction is completed.
For residents’ safety, please follow all directions that are posted on the bulletin board.
Thank you.
25
Part 7
Directions: In this part, you will read a selection of texts, such as magazine, newspaper articles,
letters, and advertisements. Each text is followed by several questions. Select the best answer
for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Real-time lectures for the hearing impaired are now available online. Those who are
hard of hearing will be able to read what the professor is saying on their notebook
computers. Classroom helpers will type what the professors are saying during the
lecture so you can read them. Moreover, the actual lecturing scene will be shown next
to the real-time lecture scripts, so you will be getting the same content of lectures as
the rest of your classmates. Just follow the directions below to access the real-time
lecture note Web page.
153. Who is this notice intended for? 154. What is indicated about the “Real-Time
Lectures?”
(A) Appliers for classroom helpers
(B) Web designers (A) They are for students who are sick at
(C) Students with hearing disabilities home.
(D) Professors who teach online (B) The lectures can be stored on computers.
(C) Printed scripts are handed out right after
class.
(D) Logging in is necessary for access.
26
Questions 155-156 refer to the following advertisement.
Party Animals!
Party like there is no tomorrow!
Party Animals takes pride in providing our customers with the best atmosphere
for all kinds of anniversaries with just the right setting that you have been
dreaming of. We specialize in making and creating customized decorations and
settings which will suit your event. Whether it is for a member of your family, a
friend or a coworker, or even just for the sake of making a boring day into an
interesting one, we will be there to set the tone.
That is not all! We are also capable of putting on elegant events and can add
some fun to those events as well with great bands and customized ice sculptures.
Any party can have a swan or an angel sculpture, but we can make any shape of
your choice with class.
To organize a party with us, please call 201-572-9645. We are open from 9 A.M.
to 7 P.M., Monday to Friday. On Saturdays, we are open from 9 A.M. to 3 P.M.
155. What kind of company probably posted the 156. What service does the company provide?
advertisement?
(A) It prepares party foods for pets.
(A) A matchmaking company (B) It offers traditional foods.
(B) A veterinary hospital (C) It makes personalized ice carvings.
(C) A catering service (D) It gives discounts to parties with more
(D) A party-oriented company than 100 guests.
27
Questions 157-158 refer to the following announcement.
Spinners
Bike Race Across the State!
Spinners is happy to announce that the 11th annual bike race is set to begin
on May 17th. The starting point will Seattle, and the destination will be
Pullman.
Spinners is proud to announce that there have been no big accidents for the
last ten years, and we would like to keep the record as it is. Moreover, 11% of
the entrance fee will be donated to the Heart-to-Heart Children’s Foundation,
so join a refreshing spring bike ride for a good cause.
157. What is the announcement about? 158. What is NOT true about the event?
(A) Health insurance (A) Refunds are not possible after
(B) An annual sports competition registration.
(C) Attracting sponsors (B) The final destination is Pullman.
(D) A sale on camping tools (C) Money raised will be donated to a
charitable organization.
(D) Water and snacks are included in the fee.
28
Questions 159-161 refer to the following letter.
Thank you for choosing Pacific Telecom as your cell phone service provider. We promise
you the clearest quality and the most current technology in the country. This letter is
meant to validate your contract with Pacific Telecom. Your personal identification
number and a copy of the contract are enclosed with this letter. We would like to show
you our appreciation for choosing us to be your mobile telephone service provider for the
next 24 months.
As a part of Pacific Telecom’s services, we provide you a membership card. The moment
you have signed your contract, a membership is automatically issued. However, it takes
about two weeks for it to get processed and will be sent to you by mail. If you wish to
receive the membership card more quickly, you can register online and pick it up at any
of our stores. Benefits of the membership card are written in detail on the back of this
letter.
Along with the membership benefits, you can enjoy a variety of convenient features such
as caller ID, spam message reports, and roaming services without any extra charges.
Pacific Telecom also provides premium services such as navigation with real-time traffic
reports, ringtone conversion, and Internet access.
We are committed to providing our customers with the best service, anytime and
anywhere. To contact our 24-hour customer service department, please call 1-800-756-
0058. To make adjustments to any of your information, you can use the online services or
call the service call center.
Sincerely,
Tyler Sylvester
Manager of Customer Relations
159. What was enclosed with this letter? 161. What can be known about the customer
service call center?
(A) A telephone card
(B) A copy of a contract (A) Calls from other countries are free.
(C) A membership card (B) It provides real-time traffic reports.
(D) A cell phone (C) It is open throughout the day.
(D) It has offline stores.
160. What is indicated as a benefit that Pacific
Telecom provides?
(A) It supports fees for cell phone change.
(B) Internet access is free for the first three
months.
(C) You can get a discount on a membership
card.
(D) Caller ID services are free of charge.
29
Questions 162-164 refer to the following notice.
Notice
Eastside Media Association
The INTERNATIONAL EXHIBITION CENTER
Miami
Date: August 20
Place: Lilly Hall
Time: 10 A.M. – 4 P.M.
The information of the seminars is as followed. Seminars also offer information and
application forms for internships.
162. What can be gathered from the notice? 164. Which job position do Jonathan and Brie
have in common?
(A) The capacity of Lilly Hall
(B) The location of the application forms (A) Anchor
(C) Topics of the seminars (B) CEO
(D) Representative programs of the Miami (C) Reporter
News (D) Producer
30
Questions 165-167 refer to the following information.
Titan’s Delivery Service is now equipped with a nationwide network. We have made
a contract with Alliance Airlines and Anion Airlines, making it possible to reach every
nation in one day. This outcome of this contract will definitely put TDS at the top
of the competition not only in the U.S., but globally. We have increased our speed,
but other strengths such as our computerized system, safe packaging and reliable
delivery services are still with us. Moreover, we will provide all deliveries at a special
fee.
To use our services, please call our central number, 1-800-954-8767. Our operators
will connect you to the nearest branch. You can also place an order online at our Web
site, www.TDS.com. Whether by phone or online, orders received before noon are
guaranteed to be delivered the very day. Orders received after 4 P.M. are guaranteed
to be picked up on the very day and delivered the next day.
165. Why was the information written? 167. What is indicated about TDS’s compensation
policy?
(A) To report a bankruptcy
(B) To notify customers of a new service (A) Package damage from storms will be fully
(C) To complain about an unfair contract refunded.
(D) To explain the process of usage (B) Compensation should be paid within 24
hours.
(C) Complaints are accepted only online.
166. What is NOT mentioned as one of TDS’s
(D) Late deliveries will be subject to
advantages?
compensation.
(A) Online order discounts
(B) Countrywide network
(C) High-tech system
(D) Careful packaging
31
Questions 168-171 refer to the following newspaper article.
London — Henry Dashford, the CFO arrow from coming down. PMG Steels
of PMG Steels, reported today that the has been a driving force in England’s
firm’s earnings for the year’s first quarter economic growth since the 1950s as a
have preceded last year’s earning rate key supplier of basic industries. It has
by 7%. This is a shocking outcome gone beyond strengthening the basis, and
considering the current state of the is now going a step further with its focus
market. Mr. Dashford has also applied shifted to new technology development
the company’s balance sheet showing for the purpose of leading the rapidly
the graph of the red arrow slowing changing global steel industry.
but steadily going up. This result is an
expected result from the alliance of Mr. Dashford declared that for the next
PMG Steels with Delta Steels (USA) few years, the company will concentrate
last December. Both companies have mainly on technology and product
made a deal to buy additional shares in diversification. There are only a few
each other to counterbalance challenges steelmakers in the world, including
stemming from consolidation in the steel PMG Steels, but that doesn’t mean the
industry. By creating a closer alliance, competition is any weaker than in other
the two companies aim to strengthen markets. Mr. Dashford mentioned that
their business of supplying high-grade PMG Steels still seeks the top spot in
products to automakers and shipbuilders. the steel industry and will pull up the
nation’s economy.
Mr. Dashford told the press that PMG
Steels will seek other ways to keep the red
168. What is the purpose of this article? 170. What has boosted the growth of PMG
Steels?
(A) To state the firm’s financial performance
(B) To announce the closure of the firm (A) Development of a new material
(C) To introduce the firm’s new president to (B) Increase in market share
the public (C) Good investment in stocks
(D) To accuse the firm for an illegal act (D) Union with another steel company
169. What is Mr. Dashford’s position? 171. What is NOT suggested about PMG Steels?
(A) Consultant (A) Its earning rate is steadily going up.
(B) Financial officer (B) It is in alliance with Delta Steels.
(C) Chief editor (C) It is now the most powerful steel
(D) Analyst company in the world.
(D) It has been a leading role in economic
growth since the 1950s.
32
Questions 172-175 refer to the following letter.
Dalia Arci
Chief Executive Officer
Westate Co.
I am writing to let you know that we feel sincere gratitude for your company’s generous
donations to our organization over the past several years in which you have regularly
supported us both materially and morally.
At the beginning of the fundraising, many of our staff members felt that we had set the goal
too high, at $1,000,000. But as I have mentioned to you before, this goal is not just a number
that has come up in my mind, but an actual amount of money needed to construct a hospital
for premature babies and their mothers along with providing them with basic needs such as
nutrition and vaccinations. But to our surprise, many have given attention to our cause and
have helped us reach that goal.
What adds more to our appreciation is the enthusiasm of your employees. We were deeply
touched as we saw the 2,000 hand-knitted hats that your employees have sent us. The hand-
knitted hats are still being sent to our headquarters, and we can never thank you enough.
Moreover, the clothes and sneakers that your employees have gathered from your own charity
fair for us have been sent to the children of Rwanda. We have received pictures and video
clips of the Rwandan children showing their joy about these gifts. I’ll email them to you soon.
More than 50 companies have devoted their time and resources to this fundraiser, making it
possible for us to reach the goal and more. This has shown us that we can hope for a brighter
future.
We will keep updating you on how you have helped to make this place a better world.
Sincerely,
Ted Wilkson
Fundraising chair
No More Tears in Africa (NMTA)
172. Why did Mr. Wilkson send this letter to 174. What was sent to the children of Rwanda?
Ms. Arci?
(A) Schoolbags
(A) To request for a date for a meeting (B) Badges
(B) To apply for a loan (C) Caps
(C) To ask for recommendation for doctors (D) Shoes
(D) To show appreciation for support
175. What is NOT true about the fundraiser?
173. What does the NMTA intend to use the
(A) More than 50 companies have
money for?
participated in it.
(A) Giving scholarships to children (B) Donations of $1 million have been made.
(B) Building a facility (C) It received goods from Westate Company.
(C) Buying hats (D) It was not able to raise more funds than
(D) Renting a place for a fundraiser initially projected.
33
Questions 176-180 refer to the following job advertisement.
We are currently expanding our office in order to meet the rising demands for
our services. As a result, we are seeking an experienced or a very talented Web
designer. A Web designer is mainly responsible for making our customers satisfied
by providing them with a high-quality Web site. So Web designers are expected
to be competent to fulfill the needs of clients as well as be sensitive and willing to
listen to them.
Tasks for the position include but are not limited to:
• Being in charge of communicating with clients and offering the best design that
satisfies the clients and the designer him/herself.
34
176. What is indicated about Drasco? 179. What is required for the advertised position?
(A) It is the No.1 designing company in the (A) Professional knowledge of computer
market. programs
(B) It is relocating to a new location. (B) Outstanding communication skills with
(C) Its pool of customers is increasing. the clients
(D) It has recently lost a lot of designers. (C) More than five years of experience in the
same field
(D) A master’s degree in computer design
177. What is NOT a responsibility of the
advertised position?
180. What are those interested in the position
(A) Cooperate with the colleagues
guided to do?
(B) Get the work done on time
(C) Draw up a variety of draft designs (A) Submit a cover letter stressing their job
(D) Manage the clients’ data experiences
(B) Upload résumés on their home pages
(C) Create a Web design for the company
178. The word “reasonable” in paragraph 4, line 4,
and upload it
is closest in meaning to
(D) Wait for a month for a call for an interview
(A) irrational
(B) modern
(C) practical
(D) unfair
35
Questions 181-185 refer to the following notice and e-mail.
The following is a list of contacts for the significant people within our company:
Personnel Department
Human resources manager, Ms. Carolina Santz <carolsantz@creandrecre.com>
Service Maintenance
Maintenance supervisor, Mr. Mark Young <m_young@creandrecre.com>
Facility Maintenance
Facility service coordinator, Mr. Ted Scherbatzky <fixitted@creandrecre.com>
Technical Maintenance
Technical service coordinator, Mr. Jonathan Roberts <techjonny@creandrecre.com>
Office Management
Office operations manager, Ms. Meagan Hall <mhall@creandrecre.com>
36
To: Ted Scherbatzky <fixitted@creandrecre.com>
From: Julia Simons <julia_s@creandrecre.com>
Date: April 11
Subject: Sauna Problem
Hello. My name is Julia Simons, and I work at the front desk at the Japanese garden spa
section of Utopia Tropical Spa. Lately I have been receiving complaints about one of the
saunas in the spa. The customers have said that the temperature is not high enough but
the humidity is too dense. I have checked the sauna, and the temperature doesn’t go above
65 degrees Celsius, while the indicated temperature is 78 degrees Celsius. Also, one of the
ventilating fans has stopped. I think that this is the cause of the density problem. The sauna is
closed for now but it needs to be fixed fast because it is an essential facility for the spa. Please
let me know when it can be fixed.
Sincerely,
Julia Simons
181. What kind of business is Creation & 183. In which department does Jonathan Roberts
Recreations Incorporated in? work?
(A) It trains professional massage therapists. (A) Facility Maintenance
(B) It provides consulting to companies. (B) Personnel
(C) It introduces suitable people to open (C) Office Management
positions. (D) Technical Maintenance
(D) It manages spa facilities.
184. Why did Julia Simons write the e-mail?
182. What is stated in the notice?
(A) To apply for a job
(A) Utopia Tropical Spa will be raising its (B) To inquire about the user charge for the
membership fees. spa
(B) Individuals of expertise may be contacted (C) To report a facility failure
for aid. (D) To notify Mr. Scherbatzky of an upcoming
(C) Utopia Tropical Spa will be put up for inspection
auction.
(D) Workforce reduction will be carried out
185. In the e-mail, the word “dense” in paragraph
soon.
1, line 4 is closest in meaning to
(A) light
(B) rough
(C) thick
(D) loose
37
Questions 186-190 refer to the following advertisement and letter.
38
186. Why has the price of the mouse been 189. How much was James Hobbs charged?
reduced?
(A) $7.99
(A) An upgraded model has been released. (B) $36.99
(B) The manufacturing company has lowered (C) $43.99
the price. (D) $79.99
(C) The mouse has given the company a
great profit.
190. What does Mr. Hobbs want from the
(D) Some of the colors will be discontinued
company?
due to lack of demand.
(A) A new mouse
(B) A meeting with the company CEO
187. According to the advertisement, which of the
(C) A refund of the shipping fee
following is NOT offered?
(D) A public apology posted on the Web site
(A) Point accumulation
(B) Free tax charges
(C) Delivery service to anywhere
(D) Lots of free gifts
39
Questions 191-195 refer to the following e-mail and notice.
Dear Jessica:
I believe that it is time to remind the employees of our company’s protocol for the use
of e-mail. While I do trust that the employees use e-mail properly most of the time,
I also think that e-mails are not only used for business.
So to refresh the memories of our original staff members and enlighten new employees,
an announcement of the e-mail protocol is necessary. Our company acknowledges that
the use of e-mail is an essential tool for business. However, misuse of this tool can
have a negative impact upon the reputation of the business.
However, while I want to be sure our staff members have a clear understanding of what
kind of e-mail is appropriate or not, I do not want them to feel that they are being strictly
regulated. So I would appreciate it if you would make a notice for the staff members to
see on my behalf.
Thanks in advance.
Gregory Truemyer
President of Charing Co.
NOTICE
Dear staff:
Here is our current e-mail use policy. Please take time to read and familiarize yourself with
the protocol for e-mail usage, for our company’s safety and yours.
Do not misunderstand this notice as a warning. Use of e-mail is affirmatively permitted
and supported where such use holds the goals and objectives for the benefit of the business.
However, we have a policy that we would like all employees to be aware of. Make sure
that your e-mails:
- follow the current legislation.
- are used in a tolerable manner.
- don’t misuse the Internet.
Unacceptable usage
1. Being in possession or spreading of images, text or materials that have the possibility of
being indecent or illegal.
2. Inserting any form of computer virus into the corporate network.
3. Using e-mail and Internet for the purpose of setting a personal business.
4. Using passwords or mailboxes that are not permitted.
5. Violating copyright.
40
6. Undertaking deliberate activities that can squander staff work or networked resources.
7. Sending out unsolicited commercial or advertising material.
8. Personal attacks or threats by sending offensive, discriminatory or abusive text.
Monitoring
Please be aware that the company’s e-mail resources are provided only for business
purposes. Therefore, the company has the right to examine and inspect any data recorded
in the system. In order to carry out this policy, the company also holds the right to use
monitoring software in order to look into the use and content of e-mails. Such monitoring is
for legitimate purposes only and will be implemented in accordance with a process agreed
to by employees.
Jessica Lamington
191. According to the e-mail, what does 194. What is NOT considered a violation of e-mail
Mr. Truemyer want Ms. Lamington to do? use?
(A) Send out company guidelines on his (A) Employees using their own e-mail
behalf accounts
(B) Find software that monitors e-mails (B) Sending racist text
(C) Organize a staff training session (C) Spreading illegal images
(D) Report the employees who are misusing (D) Exchanging files between coworkers
e-mails
195. What is mentioned about e-mail monitoring?
192. In the e-mail, the word “enlighten” in
(A) The company will perform a random,
paragraph 2, line 1 is closest in meaning to
monthly inspection.
(A) recruit (B) The company has the authority to monitor
(B) instruct e-mails.
(C) help (C) The inspection process will be done by
(D) illuminate the CEO.
(D) An employee with inappropriate data will
be fired.
193. What is indicated about the e-mail policy?
(A) All e-mails should be referred to the CEO.
(B) It needs to be updated.
(C) Attachments will be limited to a certain
volume.
(D) E-mails that have a personal purpose are
not permitted.
41
Questions 196-200 refer to the following e-mails.
Dear Dean:
Earlier today you told me that you would be going to New York by train. So I have attached
the schedule for trains coming out of Maine to New York on June 1, and trains returning from
New York to Maine on June 5. There’s an option of an express train or a regular train. The
“Spress” is the speedier and a bit more comfortable train, for as I have heard, it has a little
more space between the seats. However, half of the seats for “Spress” are reversed, so if you
are sensitive to the direction of your ride you might have to think about choosing this option,
because the seats are randomly assigned. So give it some thought, check the departing times
and let me know your choices at your earliest convenience. I will then set things up for you.
One more thing. Would Ms. Chams also be going to New York? I heard that she was thinking
about going to the “World Traffic Forum” that you are attending, but she is currently on a
business trip to India and cannot be reached. So I was wondering whether she had mentioned
anything to you. Should I reserve train tickets for her for the same dates and times?
Date June 1
Train Number S214 (Spress) A5678 (Regular) A9521 (Regular) S271 (Spress)
Depart: Maine 10:15 A.M. 12:05 P.M. 2:30 P.M. 4:50 P.M.
Arrive: New York 01:45 P.M. 2:25 P.M. 6:00 P.M. 7:10 P.M.
Date June 5
Depart: New York 9:20 A.M. 11:55 A.M. 3:45 P.M. 6:20 P.M.
Arrive: Maine 12:50 P.M. 2:15 P.M. 7:15 P.M. 8:50 P.M.
42
To: Beverly Crest <beecee@trisoftware.com>
From: Dean Haywood <D_Haywood@trisoftware.com>
Date: May 19
Re: Train Reservation
Thank you for the attachment. I need to get to New York on June 1 because the
forum begins on June 2. So I think I’ll take the S271 (Spress) 4:50 P.M. train.
I have no problem with carsickness so the direction does not matter. On June
5, the closing ceremony for the forum ends at 2 P.M., so the best option for me
is probably the A5641 (Regular) 3:45 P.M. train. And yes, Jasmine Chams is to
attend the forum with me so you should reserve her tickets as well. Just reserve
the same tickets as mine.
I have one more favor to ask of you. Can you also reserve hotel rooms for me
and Jasmine? We would like to stay at the Richmond Hotel, which is near the
Jefferson Convention Center where the forum is held. Please reserve two single
rooms for four nights. And also inform the hotel that we would be checking in
late on June 1.
Thank you so much. I really appreciate your efforts.
Sincerely,
Dean Haywood
196. Why did Beverly send the e-mail to Dean? 199. What does Dean want Beverly to do?
(A) To suggest that he accompany her on his (A) Give a speech at the forum
trip (B) Arrange a cab from the station to the
(B) To request a changed schedule hotel
(C) To inquire about the location of the forum (C) Send him the map to the Jefferson
(D) To notify him of the transportation Convention Center
schedule (D) Reserve transportation and
accommodations
197. What is indicated about the “Spress” train?
200. What information is NOT included in Dean’s
(A) The seats are all backwards.
e-mail?
(B) The ticket prices are expensive.
(C) It offers extra space. (A) The detailed schedule of the forum
(D) It is a night train. (B) What his thoughts are on backward seats
(C) How many nights he has to stay in New
York
198. Why does Beverly ask Dean about Jasmine?
(D) The time of the train he wants to take to
(A) Jasmine cannot be reached. Maine
(B) Dean is Jasmine’s assistant.
(C) Dean took a message from Jasmine.
(D) Jasmine doesn’t speak English.