Learner Assessment Guide

CHCPAL003 – Deliver care

services using a palliative
approach.

Assessment 2 and Case Study

CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Assessment Information

 You must achieve a satisfactory outcome for each of the required criteria of this
assessment to be deemed satisfactory for this assessment. You must achieve a
satisfactory result for the assessments for this unit of competency to achieve a
competent result for the unit. If one or more of the assessment results are not
satisfactory, you will be Not Yet Competent for this unit.
 You may follow the Assessment Appeals process in the Student Handbook
(www.academia21.com) if you are not satisfied with:

o the assessment result; or

o the way an assessment was carried out by your trainer; or
o the conditions or structure of the assessment

The student handbook has the steps for reassessment if you receive a Not Yet Competent
mark and do not want to appeal.

Reasonable adjustment for assessment

Where students have highlighted Language, Literacy and Numeracy issues reasonable
adjustment to the assessment can be made. Should you receive a ‘Not Yet Competent’ or
‘Resubmit’ result for the assessment you will be given the opportunity to re-submit your
assessment work with any amendments requested by your trainer.

The adjustment may include actions such as:

• Student demonstrating knowledge through verbal discussion to identify correct answers

• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without
effecting the integrity of the outcome)

If a student requests or is identified as requiring reasonable adjustment to the training and

assessment process a detailed training and assessment plan including timetables, notes
regarding the required adjustments, and any related communications regarding the
adjustments must be maintained in the student’s file.

The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to
ensure that any adjustments and resulting outcomes are not affecting the integrity of the
training and assessment process.

CHCPAL003 Assessment 2 November 2023 Page 1 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Assessment 2 – Case Study

Student Instructions

You will need to research cultural, religious, and spiritual perspectives on death and dying and
reflect and manage your own emotional response to death and dying.

There are four (4) parts to this Case Study

Part 1 – Research cultural, religious, and spiritual perspectives on death and dying.

Part 2 – Reflect on your own emotional responses to death and dying.

Part 3 – Engage in self-care to manage your own emotional responses to death and dying.

Part 4 – Access bereavement care and support for others.

Review the tasks before beginning the case study.

You will need to access a range of information to complete this case study.

 A copy of the KindCare Individual Support Policy and Procedure from

www.myworkplaces.com.au/c7j3d
 A copy of the KindCare Bereavement Support Request Form from
www.myworkplaces.com.au/b4h3k

You will also need access to a range of technology and other resources.

 A computer and the internet to research cultural, religious and spiritual perspective on
death and dying.
 Sources to access information about perspectives on death and dying, such as:
o The factsheet; An outline of different cultural beliefs at the time of death, by
the Loddon Mallee Regional Palliative Care Consortium available from
https://lmrpcc.org.au/wp-content/uploads/2011/07/Customs-Beliefs-Death-
Dying.pdf
o The article: an outline of different cultural beliefs at the time of death from the
center for cultural diversity in Ageing website www.culturaldiversity.com.au

CHCPAL003 Assessment 2 November 2023 Page 2 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Part 1: Research cultural, religious and spiritual perspectives on death and dying.

Conduct research to identify a range of cultural, religious, and spiritual perspectives on death
and dying.

 Research and describe six (6) different cultural, religious, and spiritual perspectives
on death and dying, including documentation:
o Practices and perspectives before death
o Practices and perspectives at the time of death
o Practices and perspectives after death
 Refer to at least four (4) sources of information about cultural, religious, and spiritual
perspectives.
 Record each source, including the publication or website name, author or organization
name, publication date and a hyperlink to the source.
 Record the name use of the assistive technologies you have researched.

Note you must use current and credible sources.

 Religious, spirituality and cultural can be intersecting categories. Some of your areas
of research may fall into multiple categories.

Perspective 1
Culture, religion, and spirituality: Hinduism
Practices and perspectives: Hinduism social and cultural groupings customs, standards, and
behaviours that have a substantial impact on practitioners' lives and the culture they reside in.
Many of these don't stand out. To Hinduism, with a few being the reason behind social change. The
Here are a handful of these social customs and behaviours
Before death: reciting passages from sacred books, providing sanctified food, and using
holy water from the Ganges River's Indian source

At the time of They hold that even after the physical body passes away, the soul endures
death: and keeps reincarnating until it finds its actual form. This may take several
lifetimes, and at each passing away, they make an effort to become nearer to
the Hindu deity Brahma.

After death: When someone dies, the soul is reborn as a different form. They believe that
although the physical body dies, their soul remains and continues to recycle
until it settles upon its true nature.
Source/s (number):

Perspective 2
Culture, religion, and spirituality: Buddhism
Practices and perspectives: Many Buddhist practices are done as part of devotion and veneration.
The most common types of veneration practices include merit-making, bowing, giving offerings,
chanting, meditating on the qualities embodied by specific Buddha’s or bodhisattvas and pilgrimage.
Before death: In Buddhism, it is believed that one should live a virtuous life and practice
mindfulness and meditation in order to attain enlightenment and break the
cycle of samsara (rebirth).
At the time of In Buddhism, death is seen as a natural part of life and is to be accepted with
death: equanimity. Practitioners are encouraged to maintain mindfulness and
awareness at the time of death in order to prepare for the transition to the
next phase of existence
After death: It is believed that the consciousness of the deceased continues on in the
cycle of rebirth, influenced by the karma accumulated in past lives. The goal
is to break free from this cycle through spiritual practice and attain
enlightenment, reaching a state of liberation known as Nirvana. The deceased
may also be reborn into one of the six realms of existence based on their
karma.
Source/s
(numbers):

CHCPAL003 Assessment 2 November 2023 Page 3 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Perspective 3
Culture, religion, and spirituality: Christianity
Practices and perspectives: Baptism, the Eucharist (Holy Communion or the Lord's Supper), prayer
(especially the Lord's Prayer), confession, confirmation, marriage rituals, funeral rites, and religious
instruction for children are among the practices that vary depending on the particular Christian
denomination.

Before death: Many Christians believe in the concept of judgement after death, where
individuals are judged based on their faith and actions during their lifetime.
Therefore, many Christians strive to live a moral and righteous life before
death in order to ensure a positive judgement
At the time of Christians believe that death is not the end, but rather a transition to the
death: afterlife. Many Christians believe in the hope of resurrection and eternal life in
heaven, where they will be reunited with their loved ones and experience the
presence of God for eternity
After death: In Christian belief, the souls of the deceased will either go to heaven or hell,
depending on their faith and actions during their lifetime. Those who accepted
Jesus Christ as their savior and lived according to his teachings are believed
to go to heaven, while those who rejected him or lived sinful lives are believed
to go to hell. Some Christian denominations also believe in the concept of
purgatory, a place of cleansing and purification for souls before entering
heaven.
Source/s
(numbers);

Perspective 4
Culture, religion, and spirituality: Islam
Practices and perspectives: it is understood that adherents of each of the three Abrahamic religions
take a distinct path, the existence of these distinctions within this shared ritual element is crucial to
their ability to faithfully and firmly maintain their conviction in Islam.

Before death: It is important for a person to live a righteous and pious life, following the
teachings of Islam and seeking forgiveness for any sins committed.
At the time of When a person is nearing death, it is recommended for Muslims to recite the
death: Shahada (declaration of faith) and to make sincere repentance for any
wrongdoings. Loved ones may also recite prayers for the dying person.
After death: It is believed that the soul of the deceased will be taken by the angels to stand
before Allah for judgment. The deceased will then be either rewarded with
eternal paradise or punished in Hell based on their deeds in their lifetime. It is
important for Muslims to pray for the forgiveness and mercy of Allah for their
deceased loved ones and to continue to remember them in prayers and acts
of charity.
Source/s
(numbers):

Perspective 5
Culture, religion, and spirituality: Native American
Practices and perspectives: emphasizes harmony with nature, endurance of suffering, respect and
non- interference toward others, a strong belief that man is inherently good and should be respected
for his decisions. Such values make individuals and families in difficulty very reluctant to seek help.
Before death: Native American culture often places a lot of emphasis on preparing for death,
including participating in traditional ceremonies, making peace with loved
ones, and seeking guidance from elders and spiritual leaders.
At the time of When a Native American is on their deathbed, family and community
death: members may gather to offer comfort and support. Traditional ceremonies
such as prayers, smudging, and singing may be performed to assist the
person in their transition.
After death: Native American traditions often include rituals to honor the deceased and
help their spirit journey to the afterlife. This may involve a funeral ceremony,
offerings of food and belongings, and prayers for the person's safe passage
into the spirit world. Family and community members may continue to honor
and remember the deceased through ceremonies, gatherings, and
storytelling.
CHCPAL003 Assessment 2 November 2023 Page 4 of 12
©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Source/s
(numbers):

Perspective 6
Culture, religion, and spirituality: Taoism
Practices and perspectives: Taoist Cultivation practices include stillness meditation, internal
alchemical meditation, ritual, martial arts, life nourishing through diet, qigong and living in harmony
with the seasons and calendar
Before death: Taoists believe in living a simple and harmonious life, aligning themselves
with the natural flow of the Tao, or the unnameable force that underlies
everything. They may practice meditation, martial arts, and other disciplines to
cu
ltivate balance and inner peace.
At the time of Taoists believe in accepting death as a natural part of life, and see it as a
death: transition to another stage of existence. They may focus on surrendering to
the inevitable and allowing the Tao to guide them through the process.
After death: Taoists believe in the concept of reincarnation, where the soul continues its
journey through different cycles of life and death. They may believe in
ancestor worship and rituals to honor and remember those who have passed
on, as well as practices to help guide the soul to a peaceful and harmonious
destination in the afterlife.
Source/s
(numbers):

Research Sources

Publication or Author or Publication Date Hyperlink

website name organisation name
1 Death and Dying: Taylor 2016 OMEGA - Journal of
An Interdisciplinary Death and Dying:
Journal
Sage Journals
(sagepub.com)
2 Journal of Prof. Lindsay B. 1961 Home | Journal of
Religion and Health Carey Religion and Health
(springer.com)
3 Spirituality & Zenju Earthlyn 2010 Home |
Health Magazine Manuel. Zita Spirituality+Health
Christian. Zoe
Sallis.
4 Death Studies Hannelore Wass 1977 Death Studies |
Journal Taylor & Francis
Online
(tandfonline.com)
5 The Maria balinska 2017 Religion and ethics –
Conversation: News, Research and
Religion and Ethics
Analysis – The
Conversation – page
1
6 Pew Research Michael Dimock 2004 Religion and Public
Center - Religion & Life | Pew Research
Public Life
Center

Part 2: Reflect on your own emotional responses to death and dying.

Use the Rolfe reflective model to reflect on your own emotional responses to death and dying.

CHCPAL003 Assessment 2 November 2023 Page 5 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Use the following model to answer the question:

 WHAT are you reflecting on?

 SO WHAT does it mean?
o How do your own emotional responses to death and dying affect your
palliative care support?
o How are you affected emotionally by providing palliative care support?
 NOW WHAT will you do to mange you own emotional response and experience?
o Plan three (3) actions that you can take to manage your own emotional
response and experiences as it affects you.
o Plan three (3) actions that you can take to manage your own emotional
response and experience as it affects the clients that you support.

(Include at least two (2) actions that you can action in this assessment.)
Rolfe Reflection

Date: Reflection: Emotional responses

to death and dying
Completed by:

WHAT Reflecting on death and dying can evoke a range of emotions and
thoughts. It can be a sombre and sobering topic, causing us to confront
our own mortality and contemplate the finite nature of life. It can also
inspire a sense of gratitude for the time we have and motivate us to live
our lives with purpose and intention. Reflecting on death and dying can
also lead to conversations about end-of-life care, legacy, and the
significance of relationships in our lives. Ultimately, contemplating death
can be a powerful reminder to make the most of the time we have and to
appreciate the preciousness of life.

SO WHAT As a caregiver or healthcare provider, my own emotional responses to

death and dying can greatly impact my ability to provide effective
palliative care support. If I am personally overwhelmed by grief or fear
surrounding death, it may be challenging for me to offer compassionate
and supportive care to patients and their families. It is important for me to
acknowledge and address my own emotional responses in order to better
support those who are nearing the end of their lives.

NOW WHAT I may experience
(3) actions feelings of sadness,
helplessness, or
anxiety about the
inevitability of death.
It is essential for me
to engage in self-
care practices, such
as seeking support
from colleagues or
mental health
professionals, in
order to prevent
burnout and continue
providing high-quality
care to patients and
families. While it can
be emotionally
challenging, offering
palliative care
support can also be
deeply rewarding, as
CHCPAL003 Assessment 2 November 2023 Page 6 of 12
©Copyright Academia International 2023 Prepared by: Krystal Gersch
Take time to check in Identify healthy coping
with yourself regularly mechanisms that work
and be aware of your for you, such as deep
emotions as they arise. breathing exercises,
Recognize your journaling, talking to a
triggers and patterns of trusted friend or
emotional reactivity, therapist, taking a
and try to observe your walk, or engaging in a
feelings without creative outlet. When
judgment. This can you start to feel
help you become more overwhelmed by your
in tune with yourself emotions, try to
and better able to implement these
respond to your strategies to help
emotions in a healthy regulate your mood
way. and reduce stress.
Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

I have the
opportunity to
provide comfort and
dignity to those in
need during some of
life’s most difficult
moments.
(3) actions Maintaining a healthy
work-life balance is
crucial in managing
emotional
responses. This
could include
prioritizing relaxation
and leisure activities,
seeking support from
friends and family,
and participating in
activities that help to
reduce stress and
promote emotional
well-being.
Being aware of your It’s important to have a
own emotions, triggers, support system in
and biases can help place for managing
you better understand emotional responses
and manage your when working with
emotional responses in clients. Regular
professional settings. supervision with a
Regular reflection and mentor or supervisor
self-assessment can can provide guidance,
help you identify areas feedback, and a safe
for improvement and space to discuss
develop strategies for challenging situations.
managing difficult Additionally, seeking
emotions. counselling or therapy
for personal support
can also be beneficial
in managing emotional
responses and
maintaining overall
well-being.

Part 3: Engage in self-care to manage your own emotional responses to death and
dying.

Complete two (2) self-care activities to manage the impact of personal responses and record:

 The activity details (name, date, provider, and a hyperlink)

 Record at least two (2) ways in which you benefited from the activity.

Activity details 1. 2.
Support name
Date completed
Support provider name
Hyperlink
Learnings/benefits
1.
Managing your own
emotions can help you
stay calm and
composed in difficult
situations, allowing
you to make better
decisions and support

CHCPAL003 Assessment 2 November 2023 Page 7 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

others effectively.
Learning to cope with
death and dying can
build emotional
resilience, helping you
bounce back from
difficult situations and
adapt more easily to
challenges.

2. Dealing with death

and dying can be a
deeply emotional and
challenging
experience, but by
managing your own
emotions, you can
learn and grow from
these difficult
experiences, gaining
new insights and
perspectives on life
and death. Taking care
of your own emotional
well-being is essential
for maintaining your
mental health and
overall well-being,
especially when facing
the challenges of
death and dying.
Learning to manage
your emotions can
help you practice self-
care and prioritize your
own needs during
difficult times.

CHCPAL003 Assessment 2 November 2023 Page 8 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
 CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

Part 4: Access bereavement care and support for others.

Complete the KindCare Bereavement Support Request Form

www.myworkplaces.com.au/b4h3k to formally request care and assistance for two (2) team
members.
 Complete each section of the form including:
o Your details
o The details of the people you are requesting support for
o The type of support you are requesting.

Submit a copy of the KindCare Bereavement Support Request Form with this assessment.

Marking Criteria

Not satisfactory
Not Attempted

Satisfactory

Assessment type 0 1 2 Comments

1. Apply principles and aims of a palliative approach when supporting people.
1.1. Recognise the holistic needs of the person
extending over time, not just end-of-life.
1.2. Support the person, their family, carer and others
identified by the person to express needs and
preferences and report information to supervisor.
1.3. Communicate with the person, their family, carer,
and others identified by the person in relation to the
person’s quality-of-life, pain and comfort and report
information to supervisor.
1.4. Adjust communication techniques to meet the
individual needs of the person and their family, carer and
others identified by the person.
1.5. Respect the family, carer and others identified by the
person as an integral part of the care team and ensure
that they have the information and support needed.
2. Respect the person’s preferences for quality-of-life choices.
2.1. Create a supportive environment that encourages
the person, their family, carer, and others identified by
the person to share information regarding changing
needs and preferences.
2.2. Respect the person’s individuality, values, and
beliefs in the context of support provision.
2.3. Recognise needs and issues outside the scope of
own job role and refer to supervisor.
2.4. Communicate with the person, their family, carer, or
CHCPAL003 Assessment 2 November 2023 Page 9 of 12
©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
 CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

others identified by the person in a manner that shows

empathy and provides emotional support.
3. Follow the person’s advance care directives in the individualised plan.
3.1. Interpret and follow advance care directives in the
individualised plan in accordance with own job role and
organisational, legal and ethical requirements.
3.2. Comply with end-of-life decisions as documented in
the individualised plan and in accordance with legal
requirements.
3.3. Report the person’s changing needs and issues in
relation to end-of-life for documentation in the
individualised plan according to organisational policies
and procedures.
3.4. Monitor the impact of the person’s end-of-life needs,
issues and decisions on their family, carer and others
and refer to appropriate member of the care team for
support according to organisational policies and
procedures.
3.5. Deliver services in a manner that supports the
person’s right to choose the location of their end-of-life
care.
4. Respond to signs of pain and other symptoms.
4.1. Observe and document the person’s pain and other
symptoms in line with individualised plan and report to
appropriate member of the care team.
4.2. Implement strategies to manage pain and promote
comfort in line with individualised plan and within scope
of own job role.
4.3. Document effectiveness of pain management
strategies.
4.4. Recognise and report concerns in the workplace
surrounding the use of pain-relieving medication.
5. Follow end-of-life care strategies.
5.1. Regularly check for any changes on individualised
plan that indicate decisions made by the person have
been reviewed.
5.2. Provide a supportive environment to the person,
their family, carer, others identified by the person and
others involved in end-of-life care.
5.3. Respect and support the person’s preferences and
culture when providing end-of-life care according to
individualised plan and within scope of own job role.
5.4. Maintain dignity of the person when providing
planned end-of-life care and care immediately following
death.
5.5. Recognise any signs of the person’s deterioration or
imminent death and dying and report to appropriate
member of care team, according to organisational
policies and procedures.
5.6. Provide emotional support to the family, carer and
others when a death has occurred, within scope of own
job role.
6. Manage own emotional responses and ethical issues.
6.1. Follow organisational policies and procedures to
manage own emotional responses and ethical issues.
CHCPAL003 Assessment 2 November 2023 Page 10 of 12
©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager
 CHCPAL003 – Deliver care services using a palliative approach RTO No: 21595 | CRICOS Code: 02634E

6.2. Identify and reflect on own emotional responses to

death and dying and raise and discuss any issues or
reactions with supervisor or other appropriate person.
6.3. Raise any ethical issues or concerns with supervisor
or other appropriate person.
6.4. Determine and action self-care strategies to address
the potential impact of personal responses on self.
6.5. Access bereavement care and support of other team
members as needed.

CHCPAL003 Assessment 2 November 2023 Page 11 of 12

©Copyright Academia International 2023 Prepared by: Krystal Gersch Approved by: Curriculum Manager