GALILEO DROP THROUGH QUICK REFERENCE GUIDE

Galileo Drop Through enables you to create a group PNR from an Amadeus office ID allocated to your Galileo agency. This product allows you to ticket the group booking from a passive PNR and issue an eticket.

BOOKING PROCESS
Requesting a group rate. Please use/key in the following mandatory entries: 1. 2. 3. 4. 5. @@BA/GROUP CMT/NAME OF AGENCY A20SEPAMSLON N20G2 N.G/10WORLD TRAVEL/BAGROUP N.G/ @WORLDTRAVEL/NEW GROUP 6. 7. 8. 9. 10. 11. P.AMSB*0123 456789 SI.BA/GRPF*ADHOC GROUP NP.IATA NUMBER 12345678 R.AGENT PHILIPPE *R Select British Airways Drop Through Moves your agency profile into the group PNR Availability entry (the system will search for available seats in booking class G, I and A.) Request 20 seats in G-class from line 2 Add number of passengers, agency name & group name To amend Group Name (Please note: This is only possible in PNR creation) Add telephone number for all passengers Add SSR with ADHOC group Add remark with Agency IATA number Add received from field

Display all PNR elements including individual names QEB/STOBA0803/87 or OSLBA0802/87 or CPHBA0800/87 Queue PNR to British Airways

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NOTE: Apart from the IATA number in step 8 above, do not add any remarks to the booking except in the following situations: Requesting over 99 seats request 99 seats and add the following remark: NP.TCP120 (specifying the number of seats required) If the Travel date you require is outside of system range request for the latest possible date and add the following remark: NP.DATE 20NOV05 27NOV05 (specifying the dates required) Pre-agreed special rates add the following remark: NP.PREAGREED GROUP RATE EUR200 (specifying the agreed rate of EUR200) Requesting additional servicing (add on requests/special requests) add the following remark: NP.free format (Note: Only add this remark after you have received a group quote or have a confirmed booking) To request less than 9 seats to an existing group only add the following TCP in the OSI field: OSBA TCP9/ABCDEF

Please do not add any free format remarks until you have obtained a group quote, otherwise the free format remark cannot be read. After finalising the booking a passive PNR is created. This passive booking is purely used to issue the tickets for the group directly in the Galileo system. The indicator DT at the end of each segment shows that the PNR was created in Drop Through. Any further amendments MUST be made via Drop Through, directly in the British Airways system, which will subsequently be re-transmitted into the passive booking in Galileo.

MISCELLANEOUS:
SI.BA/P5.12/VLML *ALL Request a vegetarian meal for Passenger 5 on segment 12 Display PNR showing individual names Enter infant name in PNR

N.SMITH/ANNAMRS+N.I/SMITH/DAVID SA*S48 *R

Display seat map for line 48 (where line 48 is the element for flight sector) Displays your booking file

CONFIRMATION OF RESERVATION
Confirmation of booking and price will be sent with status code HK to queue 0 of your office. The fare, which could be confirmed, will be shown as SR element in the booking. NP.KK EUR200 Add remark confirming the quoted rate

QEB/STOBA0803/87 or OSLBA0802/87 or CPHBA0800/87 Queue PNR to British Airway

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HOW TO ISSUE AN E-TICKET FOR GROUP BOOKINGS

To ensure successful issue of e-tickets, please key in the following mandatory e-ticket entries: Passenger relate the TKP field until all passengers have been ticketed. End and retrieve the PNR Each time you issue a batch of up to 9 e-tickets Issue e-ticket for passengers 1-9 Issue e-ticket for passengers 10-18

TKP1 P1-9/ET TKP1 P10-18/ET

Once e-tickets have been issued check the e-ticket number have been transferred to the British Airways group PNR, if not please contact BA Group Sales. a) b) c) Name Changes (after original issue) DP7 F SI.44 Split individual from the main group booking in the Drop Thru PNR End the PNR and file the associated PNR Delete the old ticket number from the Drop Thru PNR (find appropriate TKNE item, add entry SI.44 where 44 is the element number in the SI field in Galileo) Name change in the new locator Issue a new e-ticket

d) e)

N.P1@SMITH/JOHNMR TKPET

Refund the name-changed e-ticket To refund the name-changed e-ticket please follow current refund processes. TRNE12512345678901/14MAY04 Complete Automated Refund Screen Raise an automatic e-ticket refund mask ticket number, including date of issue) Refer for a full refund incl. taxes. ETR status will change to RFND. BSP account will be credited. Remember to update your own accounting system. Enter a remark in the refund mask "NAME CHANGE new e-ticket number"

NAME CHANGE 1252222111333

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MAINTENANCE OF GROUP BOOKINGS

You can easily maintain your group bookings: N.1FLIGHT/AMRS N.P 1=SMITH/JMR Re-bookings Enter individual seats Change individual names Amend the original-PNR with the new air segments or flight dates and start the process to request new seats. Please be aware that re-bookings can result in changes in group fares. Please enter the SSR-GRPF-element including rate again. Request additional seats by creating a new booking for the additional seats and add an SR referring to the original PNR (123ABC PNR code of the original PNR) Reducing number of seats before names are entered Reducing number of seats after names are entered

3 SSR GRPS BA TCP20* ABCDEF

N.G=5X N.P2-4=X

ADDITIONAL INFORMATION
Drop Through bookings can only be made for British Airways flights (no code-shares). Valid booking classes are: G (World und Euro Traveller), T (World Traveller Plus), I (Club Europe and Club World), A (First Class) Only IATA agencies can book groups with BA. Non-IATA agents are kindly advised to book through a partner agency with IATA accreditation. For the following booking types our dedicated Groups team will progress your bookings behind the scenes, which will take longer than the standard automated quotes: special rates (e.g. schools, corporates, large groups over 100), out of system range, premium bookings, special multi-sector journeys, JSA & Franchises, feeder rates, etc.

CONTACTS
Should you need any further information on Galileo Drop Through please contact: Your local Galileo helpdesk or Your local British Airways groups department

All information can be found on-line on our travel agent extranet: www.speedbirdclub.com

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