QUESTION BANK

FYBCOM BUSINESS COMMUNICATION-1

Q.1 Fill in The Blanks by Choosing the Correct Option from The Brackets.

1. The Latin word communicare means …………………...

(a) to take (b) to export (c)to import (d) to impart
2. …………….. social networking service allows you to talk to strangers.
(a)Facebook (b) Whatsapp (c) Twitter (d) Yahoo)

3. Message arises in the mind of the………………….

(a) sender (b) receiver (c) listener (d) community

4. Senders need a ……………………to send out a message.

(a) medium (b) feedback (c) vehicle (d) fee

5. The framing of a message for sending is known as …………….

(a) decoding (b) arranging (c) encoding (d) printing

6. ………………is a measure of the success of the message communicated.

(a) Encoding (b) Feedback (c) Symbols (d) Decoding

7. …………………affects the choice of medium.

(a) Cost factor (b) Beauty factor (c) Water availability (d) Strategy Management

8. Communication should result in a/an ……………. response.

(a) lengthy (b) short (c) understanding (d) verbal

9. The Latin word ……………means to make common.

(a) communicus (b) transcare (c) telecare (d) communicare

10. The message that gets no response is not ……………….

(a) lost (b) communicated (c) symbolic (d) tolerated

11. When communication takes place between two individuals referred to as ………… communication.

(a) group (b) mass (c) interpersonal (d) individual

12. When the message is addressed to a larger group, it is called …………. communication.

(a) individual (b) interpersonal (c) personal (d) mass

13. The idea which the sender desires to share with the receiver is called the ……………….

(a) feedback (b) message (c) medium (d) channel

14. ___________ follows a store and forward mechanism.

(a)Facebook (b) Whatsapp (c) Twitter (d) Yahoo)

15. ………… scans your incoming emails.

(a) Virus protection software (b) Hardware (c) Computer (d) Webcam
Q.2 State Whether the Following Statements Are True or False.

1. Communication only involves transfer of information. - False

2. Message can make use of both verbal and non-verbal symbols. - True

3. Looking confused is a kind of negative feedback. - True

4. The message that gets no response is not communicated. - True

5. The receiver is not important in the process of communication - False

6. Immediate feedback can be given after a month. - False

7. Negative feedback is undesirable. - False

8. Reward is positive feedback. - True

9. Informal feedback need not be given. - False

10. Sender encodes a message while receiver decodes the message. - True

11. WAN connects a number of computers spread over a relatively small area. - False

12.www is a user-friendly facet of Internet. - True

13. E-mail is a slow means of communication. - False

14. E-commerce is an electronic means of conducting business. - True

15. Whatsapp is a free to download messenger app for smart phones. - True

16. When direct connection is established, a microcomputer is said to be off line. - False

17. Tweets are sent through facebook. - False

18. Walls and timelines are offered by facebook. - True

19. Twitter can be used on smartphones. - True

20. Whatsapp server keeps the message for 30 days in its database if it is not delivered. - True

Q.3 Answer in brief

1. Communication Process.

2. Explain Personal Integrity at workplace.

3. The Importance of feedback.

4. Explain Ethics related to email.

5. Types of social media.

6. Write Commandments of computer ethics.

7. Advantages of Facebook