Managing Organisations

Recap Quiz, Week 6

This is an “open book” test, which means that you are instructed to use all your
learning resources to find the correct answer. There is only one correct answer for each
question.
When you are finished, send your answers to me anna.mard@abdn.ac.uk either as a list
(1.a, 2.c, 3.b…) or by highlighting the correct answers on this document and attaching
it to your e-mail.

1. What did project Aristotle study at Google?

a) Whether or not teams should include people with similar interests
b) How often did members of successful teams socialise with one another
c) Whether outgoing or shy people made better team players
d) All of the above

2. What was the main finding of the Google research?

a) Strong managers make the best team leaders
b) If team members are friends, the team is likely to be successful
c) Psychological safety created the best working environment
d) All members of the team need to have similar skills levels

3. Claude Shannon and Warren Weaver

a) were American mathematicians
b) emphasised the role of feedback in communication
c) have been criticised for the complexity of their communications model
d) none of the above

4. Encoding means
a) using computers to transmit messages
b) converting the message to commonly recognised symbols
c) the way the receiver understands the message
d) all of the above

5. Non-verbal communication
a) consists of commonly agreed symbols
b) is culturally neutral
c) is usually well rehearsed by the messenger
d) none of the above

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Managing Organisations

6. If the medium is the message like McLuhan claimed,

a) we would not be talking about “watching telly”
b) the content of the message would be influenced by the medium used
c) the information age would free us from the constraints of traditional mass communication
d) only “cool” media could be trusted

7. What is meant by mass media?

a) all the ways that communicate messages to more than one person
b) communication that can flow only one way, from sender to receiver
c) for example: books, radio, television, newspapers, web pages
d) all of the above

8. When the governments are conveying information about the Covid-19 “lockdown”
measures the gatekeepers are:
a) government PR officials and ministers
b) press and broadcast editors
c) any influential individuals who talk to their friends
d) all of the above

9. Why is a message often misunderstood?

a) people are just stupid
b) the gatekeepers are malicious
c) the motives and emotions of the sender might not be understood
d) the message might not be received

10. A constitutive view about communication

a) states that the way an organisation communicates is its main building block
b) concentrates on the misunderstandings between individuals
c) was discussed by Shannon and Weaver 10 years after they first created their model
d) emphasises the role of managers in an organisation