Document 1

A dispute resolution process flow chart from a local government

 Document 2
An article from a website (mediate.com)

New Michigan Mediation Mental Health Program a Nationwide Success Model

Charity Burke — 27/07/2022
“Resolution through Mediation for Community Mental Health.“
Please consider joining us to hear more about this and many other mental health resources at
the Mediation and Mental Health Conference in September.
Perhaps the most important aspect of mediation, no matter where participating parties are
located in the country, is that it is a safe place to share concerns to resolve a conflict.
Mediation is an impartial process where all parties have an equal voice, and most
importantly, confidentiality.
The State of Michigan’s mental health mediation program was developed by the Oakland
Mediation Center in Oakland County, northwest of Detroit, in partnership with the
Michigan Department of Health and Human Services and the Michigan Community
Mediation Association. Known as Michigan Behavioral Health Mediation Services
(MBHMS,) it ensures that Community Mental Health clients statewide have access to a
neutral, independent mediation professional to resolve matters related to their service
providers.
MBHMS connects clients with their local Community Dispute Resolution Program
mediation center – one of 17 in the state – that can resolve a dispute at no cost to the client.
As an example, the Oakland Mediation Center is one of those 17 CDRP centers and it offers
other services as well, like restorative justice processes, trainings and small-group
facilitation, along with legal services.
https://mediate.com/new-michigan-mediation-program-a-nationwide-success-model-
%EF%BF%BC/
 Document 3
An article from a website (United Nations Development Programme)

UNDP Launches Community Mediation Network to Transform Prevention and

Mediation Strategies
Zarqa, December 6, 2023 – The United Nations Development Programme in Jordan
(UNDP) today launched the Community Mediation Network initiative during an official
ceremony at the Zarqa Governorate Headquarters, marking a significant milestone in
advancing prevention and social cohesion measures.
[…]
At the heart of the initiative is the goal of establishing a dynamic platform that brings
together local mediators and experts, bolstering the community's capacity to engage in
social dispute mediation. This will be achieved through comprehensive problem-solving and
conflict mediation training, as well as identifying efficient referral pathways to community
mediation centres across Jordan.
Baker al-Hiyari, representing UNDP Jordan at the ceremony and the Head of Governance
Portfolio at UNDP Jordan, emphasized the pivotal role of the Community Mediation
Network in introducing innovative strategies to address the challenges of resolving social
disagreements. He highlighted that the initiative will empower youth to drive community-
led solutions, effectively contributing to tackling social, economic, and development
challenges.
Al-Hiyari further explained that the initiative builds upon Jordan's established local
practices in strengthening community resilience against social, economic, and development
challenges. By doing so, it aims to reduce reliance on local public safety systems for conflict
resolution, fostering self-sustainability within communities.
https://www.undp.org/jordan/press-releases/undp-launches-community-mediation-network-
transform-prevention-and-mediation-strategies