List of Contents

Declaration .................................................................... Error! Bookmark not defined.

Abstract...................................................................................................................... II
‫ الملخص‬......................................................................................................................... IV
Talent Management and Organizational Performance "The Mediating Role :‫ﺍﻟﻌﻨﻮﺍﻥ‬
of Employee Engagement": A Case Study Bank of Palestine in the Gaza
Dedication ................................................................................................................. VI
Strip
Acknowledgement ................................................................................................... VII
‫ ﺣﺎﺯﻡ ﺑﺸﻴﺮ‬،‫ﺣﻤﻴﺪ‬ :‫ﺍﻟﺮﺋﻴﺴﻲ‬
List of Contents ..................................................................................................... VIII ‫ﺍﻟﻤؤﻟﻒ‬
Samour, Akram Ismail(Advisor) :‫ﺁﺧﺮﻳﻦ‬
List of Tables ............................................................................................................ XI ‫ﻣؤﻟﻔﻴﻦ‬
2018 :‫ﺍﻟﻤﻴﻼﺩﻱ‬
List of Figures........................................................................................................ XIII ‫ﺍﻟﺘﺎﺭﻳﺦ‬
‫ﻏﺰﺓ‬
List of Abbreviations ............................................................................................ XIV :‫ﻣﻮﻗﻊ‬
Chapter 1 Research General Framework ................................................................
1 - 127 2
:‫ﺍﻟﺼﻔﺤﺎﺕ‬
1.1 Introduction .........................................................................................................
1009150 2 ‫ﺭﻗﻢ‬
:MD
1.2 Problem Statement ..............................................................................................3
‫ﺭﺳﺎﺋﻞ ﺟﺎﻣﻌﻴﺔ‬ :‫ﻧﻮﻉ ﺍﻟﻤﺤﺘﻮﻯ‬
1.3 Research Objectives ............................................................................................4
English :‫ﺍﻟﻠﻐﺔ‬
1.4 Research Variables .............................................................................................5
‫ﺭﺳﺎﻟﺔ ﻣﺎﺟﺴﺘﻴﺮ‬ :‫ﺍﻟﺪﺭﺟﺔ ﺍﻟﻌﻠﻤﻴﺔ‬
1.5 Research Hypotheses ..........................................................................................6
(‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻹﺳﻼﻣﻴﺔ )ﻏﺰﺓ‬ :‫ﺍﻟﺠﺎﻣﻌﺔ‬
1.6 Research Importance...........................................................................................7
‫ﻛﻠﻴﺔ ﺍﻟﺘﺠﺎﺭﺓ‬
1.6.1 Scientific importance: .............................................................................. 7 :‫ﺍﻟﻜﻠﻴﺔ‬
‫ﻓﻠﺴﻄﻴﻦ‬
1.6.2 Practical importance:................................................................................ 8 :‫ﺍﻟﺪﻭﻟﺔ‬
Dissertations :‫ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬
Chapter 2 Literature Review ................................................................................... 10 ‫ﻗﻮﺍﻋﺪ‬
،‫ﻗﻄﺎﻉ ﻏﺰﺓ‬2.1
،‫ﻓﻠﺴﻄﻴﻦ‬ ‫ ﺑﻨﻚ‬،‫ﺍﻟﻤؤﺳﺴﻰ‬
Introduction ‫ ﺍﻷﺩﺍﺀ‬،‫ ﺇﺩﺍﺭﺓ ﺍﻟﻤﻮﺍﻫﺐ‬،‫ﺍﻻﻧﺪﻣﺎﺝ ﺍﻟﻮﻇﻴﻔﻰ‬
....................................................................................................... 10:‫ﻣﻮﺍﺿﻴﻊ‬
‫ﻓﻠﺴﻄﻴﻦ‬
2.2 Talent Management...........................................................................................10
2.2.1 Talenthttp://search.mandumah.com/Record/1009150
Management Definitions.............................................................11 :‫ﺭﺍﺑﻂ‬
2.2.2 Talent Management Outcomes ..............................................................13
2.2.3 Talent Management Dimensions ...........................................................13
2.3 Organizational Performance .............................................................................17
2.3.1 Organizational Performance Measures ..................................................18
2.4 Talent Management and Organizational Performance......................................21
2.5 Employee Engagement .....................................................................................21
2.5.1 Employee Engagement Concept ............................................................22
2.5.2 Employee Engagement Approaches ......................................................22
2.5.3 Measuring Employee Engagement: .......................................................24
2.6 Talent Management and Employee Engagement: ............................................25
2.7 Employee Engagement and Organizational Performance: ...............................25
2.8 Mediating Effect of Employee Engagement on Talent.‫ﻣﺤﻔﻮﻇﺔ‬ Management
‫ﺟﻤﻴﻊ ﺍﻟﺤﻘﻮﻕ‬and.‫ ﺩﺍﺭ ﺍﻟﻤﻨﻈﻮﻣﺔ‬2021 ©
‫ﻫﺬﻩ ﺍﻟﻤﺎﺩﺓ ﻟﻼﺳﺘﺨﺪﺍﻡ‬ ‫ﻃﺒﺎﻋﺔ‬ ‫ﺃﻭ‬ ‫ﺗﺤﻤﻴﻞ‬ ‫ﻳﻤﻜﻨﻚ‬ .‫ﻣﺤﻔﻮﻇﺔ‬ ‫ﺍﻟﻨﺸﺮ‬ ‫ﺣﻘﻮﻕ‬ ‫ﺟﻤﻴﻊ‬ ‫ﺃﻥ‬ ‫ﻋﻠﻤﺎ‬ ،‫ﺍﻟﻨﺸﺮ‬ ‫ﺣﻘﻮﻕ‬ ‫ﺃﺻﺤﺎﺏ‬ ‫ﻣﻊ‬ ‫ﺍﻟﻤﻮﻗﻊ‬ ‫ﺍﻹﺗﻔﺎﻕ‬ ‫ﻋﻠﻰ‬ ‫ﻣﺘﺎﺣﺔ ﺑﻨﺎﺀ‬26
Organizational Performance: .................................................................................. ‫ﻫﺬﻩ ﺍﻟﻤﺎﺩﺓ‬
‫ ﻭﻳﻤﻨﻊ ﺍﻟﻨﺴﺦ ﺃﻭ ﺍﻟﺘﺤﻮﻳﻞ ﺃﻭ ﺍﻟﻨﺸﺮ ﻋﺒﺮ ﺃﻱ ﻭﺳﻴﻠﺔ )ﻣﺜﻞ ﻣﻮﺍﻗﻊ ﺍﻻﻧﺘﺮﻧﺖ ﺃﻭ ﺍﻟﺒﺮﻳﺪ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ( ﺩﻭﻥ ﺗﺼﺮﻳﺢ ﺧﻄﻲ ﻣﻦ ﺃﺻﺤﺎﺏ ﺣﻘﻮﻕ ﺍﻟﻨﺸﺮ ﺃﻭ ﺩﺍﺭ‬،‫ﺍﻟﺸﺨﺼﻲ ﻓﻘﻂ‬
.‫ﺍﻟﻤﻨﻈﻮﻣﺔ‬

VIII
 List of Contents
Declaration .................................................................... Error! Bookmark not defined.
Abstract...................................................................................................................... II
‫ الملخص‬......................................................................................................................... IV
Dedication ................................................................................................................. VI
Acknowledgement ...................................................................................................VII
List of Contents ..................................................................................................... VIII
List of Tables ............................................................................................................ XI
List of Figures........................................................................................................ XIII
List of Abbreviations ............................................................................................ XIV
Chapter 1 Research General Framework ................................................................2
1.1 Introduction .........................................................................................................2
1.2 Problem Statement ..............................................................................................3
1.3 Research Objectives ............................................................................................4
1.4 Research Variables .............................................................................................5
1.5 Research Hypotheses ..........................................................................................6
1.6 Research Importance...........................................................................................7
1.6.1 Scientific importance: ..............................................................................7
1.6.2 Practical importance:................................................................................8
Chapter 2 Literature Review ...................................................................................10
2.1 Introduction .......................................................................................................10
2.2 Talent Management...........................................................................................10
2.2.1 Talent Management Definitions.............................................................11
2.2.2 Talent Management Outcomes ..............................................................13
2.2.3 Talent Management Dimensions ...........................................................13
2.3 Organizational Performance .............................................................................17
2.3.1 Organizational Performance Measures ..................................................18
2.4 Talent Management and Organizational Performance......................................21
2.5 Employee Engagement .....................................................................................21
2.5.1 Employee Engagement Concept ............................................................22
2.5.2 Employee Engagement Approaches ......................................................22
2.5.3 Measuring Employee Engagement: .......................................................24
2.6 Talent Management and Employee Engagement: ............................................25
2.7 Employee Engagement and Organizational Performance: ...............................25
2.8 Mediating Effect of Employee Engagement on Talent Management and
Organizational Performance: ..................................................................................26

VIII
 2.9 The Palestinian Banking Sector ........................................................................27
2.9.1 Palestinian Banks Regulatory Aspects ...................................................27
2.9.2 Palestinian Operating Banks: .................................................................28
2.10 Talent Management, Organizational Performance and Employee
Engagement in Bank of Palestine in the Gaza Strip ...............................................29
2.11 Chapter Summary ...........................................................................................30
Chapter 3 Previous Studies ......................................................................................32
3.1 Introduction .......................................................................................................32
3.2 Local Studies .....................................................................................................32
3.3 Arabic Studies ...................................................................................................35
3.4 Foreign Studies .................................................................................................38
3.5 Comments on Previous Studies ........................................................................48
3.6 Agreements and differences with previous studies: .........................................48
3.7 Benefit from previous studies: ..........................................................................50
3.8 Distinction of this research: ..............................................................................50
Chapter 4 Research Methodology ...........................................................................52
4.1 Introduction .......................................................................................................52
4.2 Research Methodology .....................................................................................52
4.3 Research Process Steps .....................................................................................52
4.4 Data Collection Sources....................................................................................54
4.4.1 Primary Sources .....................................................................................54
4.4.2 Secondary Resources .............................................................................54
4.5 Population and Sample......................................................................................54
4.5.1 Sample Size ............................................................................................54
4.6 Questionnaire Development Process ................................................................55
4.7 Pilot Study.........................................................................................................56
4.8 Validity of Measures .........................................................................................56
4.8.1 External Validity (Expert Judgement Validity): ....................................56
4.8.2 Scale Validity .........................................................................................57
4.9 Reliability of the Research ................................................................................63
4.9.1 Cronbach’s Coefficient Alpha ...............................................................64
4.10 Normality Test ................................................................................................65
4.11 Statistical Analysis Tools ................................................................................66
Chapter 5 Data Analysis and Hypotheses Testing .................................................67
5.1 Introduction .......................................................................................................68
5.2 Sample Descriptive Analysis ............................................................................68

IX
 5.2.1 Gender ....................................................................................................68
5.2.2 Age .........................................................................................................68
5.2.3 Educational Qualification ......................................................................69
5.2.4 Job level .................................................................................................69
5.2.5 Years of Experience ...............................................................................70
5.3 Questionnaire Items Analysis ...........................................................................70
5.3.1 Talent Management Scale Items Analysis .............................................70
5.3.2 Organizational Performance Scale Items Analysis ................................77
5.3.3 Employee Engagement Scale Items Analysis ........................................83
5.4 Hypotheses Testing ...........................................................................................84
Chapter 6 Conclusions and Recommendations....................................................101
6.1 Introduction .....................................................................................................101
6.2 Research Results .............................................................................................101
6.3 Recommendations ...........................................................................................105
6.4 Limitations ......................................................................................................106
6.5 Future Research ..............................................................................................107
References ................................................................................................................109
Appendices ...............................................................................................................117

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