Professional Documents
Culture Documents
On
BARCLAYS
Submitted in partial fulfillment of the requirements
for the award of the degree of
To
Guru Gobind Singh Indraprastha University, Delhi
I, Mr. Ashmit Mahajan, roll no. 03513788821 certify that the Major Research Project (Paper Code
completed by me by collecting the material from the referenced sources. The matter embodied in this
has not been submitted earlier for the award of any degree or diploma to the best of my knowledge
and belief.
Certified that the Major Research Project (Paper Code B.Com- 314) entitled “Workplace Spirituality: An
exploration of individual based differences” done by Mr. Ashmit Mahajan, roll no. 03513788821 is
Countersigned
Director/Project Coordinator
Acknowledgement
I am full of gratitude and immense pride as I finally finish this thesis. The past years have substantially
contributed in transforming me into a critical thinker and as an individual with eye for detail. It has
been a hard and challenging journey, but as it is said that the most essential learning come from outside
your comfort zone. I could have not worked harder in past months, and accomplishing my thesis
beating all the fear, anxiety amid the coronavirus situation, it’s a journey worth remembering.
I would start by thanking my family whose continuous support and love helped me in accomplishing
my academic journey. I would like to thank my father who has always supported me to undertake this
endeavor, who’s kind words always made me remember about the significance of academic research.
I would also like to thank my supervisors. With your guidance and critical feedback, I was able to
accomplish this thesis. I would further like to extend my thanks to Harsh, who’s insightful comments
support and advice have contributed invaluably to this thesis. Amy, I have always looked up to you
for suggestions, advice and contributing feedbacks. Thank you both for believing in me and
supporting me until the end. Your support and guidance have contributed immeasurably to this thesis.
I would also like to thank all my friends whose emotional support always kept me going. Also, I would
like to appreciate the library facility for their continuous support and workshops available at the
Purpose- Purpose of our project is to find out Individual differences in the dimensions of workplace
Design/Methodology- The information that we have collected is with the help of an e-questionnaire,
i.e. google form. Techniques that we applied on our data includes reliability, descriptive analysis,
About the Project- This project talks about Workplace spirituality. How diverse individuals
experience or feels differently about workplace spirituality based on various dimensions like age,
gender, work experience, etc. Majorly, we have majored workplace spirituality on the basis on these
4 categories: swadharma, lokasangraha, authenticity and sense of community. Swadharma talks about
the allocation of workplace’s work according to the integral qualities of the employees. Swadharma
can be defined as “practicing own dharma which includes individual`s unique duties, responsibilities
and righteousness”. It is unique because everyone is born with own inborn traits, nature and
capabilities which is known as swabhav. Lokasangraha is one of the crucial social and ethical ideals
in India. It can be explained as the wellbeing of all, performing some action not only for oneself but
also for others done by an unbiased manner or through Niskāma karma. Authenticity is like
genuineness. Sense of community can be defined as “a sense of feeling that members have of
belonging, a feeling that members matter to one another and to the group.”
Table of Contents
S. No. Topic Page No.
1 Chapter 1: Introduction 1
1.1 Introduction: About the Company 2
1.2 Workplace Spirituality 4
1.3 Individual Differences in dimensions of 6
workplace spirituality
1.4 Advantages and Disadvantages of Workplace 7
Spirituality
1.5 Dimensions of Workplace Spirituality 10
1.6 Objectives of the Study 11
2 Chapter 2: Review of Literature 12
2.1 Chapter Overview 13
2.2 Literature Review 13
2.3 Major Frameworks of / Approaches Towards 14
Workplace Spirituality
3 Chapter 3: Methodology 21
3.1 Chapter Overview 22
3.2 Research Methodology 22
3.2.1 Descriptive Analysis 23
3.2.2 T-Test 23
3.2.3 Anova 23
4 Chapter 4: Data Analysis & Interpretation 24
4.1 Frequency Statistics of the Sample 25
4.2 Descriptive Analysis 27
4.3 Hypothesis Testing 29
5 Chapter 5: Findings and Conclusions 39
5.1 Findings 40
5.2 Conclusion 41
5.3 Limitations of the Study 43
6 Bibliography 44
7 Appendix 46
List of Tables
Table Title Page
No. No.
13 Dimensions of Workplace Spirituality 10
2.1 Literature Review: Definitions 15
3.1 Research Methodology 22
4.1 Frequency Statistics based on Gender 25
4.2 Frequency Statistics based on Experience 25
4.3 Frequency Statistics based on Age 25
4.4 Frequency Statistics based on Educational Qualification 26
4.5 Frequency Statistics based on Marital Status 26
4.6 Descriptive Analysis about Swadharma 27
4.7 Descriptive Analysis about Sense of Community 27
4.8 Descriptive Analysis about Authenticity 28
4.9 Descriptive Analysis about Lokasangraha 28
4.10 Hypothesis Testing (gender-based) about Swadharma 29
4.11 Hypothesis Testing (gender-based) about Sense of 30
Community
4.12 Hypothesis Testing (gender-based) about Authenticity 31
4.13 Hypothesis Testing (gender-based) about Lokasangraha 31
4.14 Hypothesis Testing (age-based) about Swadharma 32
4.15 Hypothesis Testing (age-based) about Sense of Community 33
4.16 Hypothesis Testing (age-based) about Authenticity 34
4.17 Hypothesis Testing (age-based) about Lokasangraha 34
4.18 Hypothesis Testing (experience=based) about Swadharma 35
4.19 Hypothesis Testing (experience=based) about Sense of 36
Community
4.20 Hypothesis Testing (experience=based) about Authenticity 37
4.21 Hypothesis Testing (experience=based) about Lokasangraha 38
List of Symbols
Symbol Title
α Alpha
√ Square root
% Percentage
> Greater Than
< Less Than
Σ Sigma
List of Abbreviations
Abbreviation Meaning
CEO Chief Executive Officer
S.D. Standard Deviation
SEW Spiritual Expression at Work
SPSS Statistical Package for Social Science
WS Workplace Spirituality
Chapter – I
Introduction
1
1.1 Introduction: About the Company
Barclays Bank is a British multinational universal bank headquartered in London, England. It traces
its origins back to 1690 when John Freame and Thomas Gould started trading as goldsmith bankers
in Lombard Street, London. Over the centuries, Barclays has grown into one of the largest financial
Barclays operates in over 40 countries and serves millions of customers worldwide. Its services
include retail banking, corporate banking, investment banking, and wealth management. Barclays is
listed on the London Stock Exchange and is a constituent of the FTSE 100 Index.
Barclays Bank, one of the oldest and largest banks in the United Kingdom, has a rich history spanning
18th Century:
1690: Barclays traces its origins back to the goldsmith banking business established by John Freame
and Thomas Gould in Lombard Street, London. They became known as "Goldsmith bankers."
1736: James Barclay, the son-in-law of John Freame, became a partner in the business, which was
19th Century:
1896: The bank merged with the London, Provincial, and South Western Bank to become Barclays
2
1897: Barclays began its expansion by opening branches outside London.
20th Century:
1918: Barclays absorbed the British Linen Bank, a Scottish bank, extending its reach into Scotland.
1967: Barclays introduced the UK's first credit card, known as the Barclaycard.
1986: Barclays became one of the "Big Four" clearing banks in the UK after the deregulation of
financial markets.
1999: Barclays acquired the Woolwich plc, a former building society, further expanding its retail
banking operations.
21st Century:
2008: Financial Crisis: Barclays, like many other banks, faced challenges during the global financial
crisis. It avoided direct government bailout but sought investment from Qatar and other investors.
2012: Barclays was involved in a scandal related to the manipulation of the London Interbank Offered
2015: Barclays announced a strategic overhaul, including the sale of non-core businesses and a focus
2018: Jes Staley became CEO of Barclays, initiating further restructuring efforts.
2020: Amidst the COVID-19 pandemic, Barclays, like many other banks, faced economic challenges
3
Throughout its history, Barclays has been a significant player in global finance, offering a wide range
of banking and financial services, including retail banking, corporate banking, investment banking,
and wealth management. It has faced numerous challenges and undergone transformations but
Workplace Spirituality is defined as a framework of organisational values exhibited in the culture that
promotes employees' experience of transcendence through the work process, facilitating their sense
of being connected to others in a way that provides feelings of completeness and joy.
It is important to note that this does not necessarily imply religious practices at work. Instead, it means
enhancing feelings of purpose, connectedness, and compatibility between personal and organisational
values, fostering well-being and work satisfaction. Rigorously, the pillars of Workplace Spirituality
include:
• Sense of community
In the contemporary landscape of corporate culture, a paradigm shift is occurring, one that transcends
conventional metrics of success and profit margins. This transformation entails the integration of
spirituality into the fabric of the workplace, giving rise to what is often termed as "workplace
4
spirituality." Unlike traditional corporate models solely focused on economic gains, workplace
spirituality emphasizes holistic well-being, meaningful connections, and a sense of purpose among
employees. It acknowledges the inherent human need for fulfilment beyond materialistic pursuits,
fostering environments where individuals can thrive both personally and professionally.
At its core, workplace spirituality is about nurturing a harmonious relationship between the individual,
the organization, and the broader community. It recognizes employees not merely as cogs in a machine
but as sentient beings with spiritual, emotional, and intellectual dimensions. By acknowledging and
honouring these dimensions, organizations can create environments that promote authenticity,
Central to the concept of workplace spirituality is the idea of meaningful work. Employees are not
merely seeking a pay check but a deeper sense of purpose derived from their contributions to society
and the organization. When individuals perceive their work as meaningful, they are more engaged,
motivated, and committed to achieving collective goals. Leaders play a pivotal role in cultivating this
sense of purpose by aligning organizational objectives with the values and aspirations of their
employees.
Instead of fostering a competitive atmosphere where individuals vie for personal gain, organizations
embracing spirituality encourage cooperation and mutual support. By fostering a sense of belonging
and community, employees feel valued and respected, leading to greater job satisfaction and retention
rates.
Spirituality in the workplace also entails creating spaces for reflection, mindfulness, and personal
growth. Organizations may offer opportunities for meditation, yoga, or other contemplative practices
5
to help employees cultivate inner peace and resilience in the face of challenges. Moreover, fostering
a culture of continuous learning and development allows individuals to expand their horizons, tap into
their creative potential, and contribute more effectively to organizational innovation and success.
Importantly, workplace spirituality is not confined to the realm of individual well-being; it extends to
ethical and sustainable business practices. Organizations guided by spiritual principles prioritize
integrity, transparency, and social responsibility in their operations. They recognize the
interconnectedness of all living beings and strive to minimize harm while maximizing positive impact
integration of human values, purpose-driven leadership, and ethical practices into the corporate arena.
By embracing spirituality in the workplace, organizations can foster environments that nurture the
holistic well-being of employees, cultivate meaningful connections, and contribute to the greater good
of society. As we navigate the complexities of the modern world, integrating spirituality into the fabric
of the workplace offers a pathway towards greater harmony, purpose, and fulfilment for individuals
“An individual’s spirituality is personal and although effects of their spirituality may be seen at the
surface level, the source is still a deep-level artifact.” However, most Researchers believe that
spirituality is something sacred at the core of all existence (Marques, Dhiman, & King, 2005, p. 82).
Spirituality is said to excel all alive things. There exist some minor and sometimes major differences
6
Every individual is different and every individual experience spiritualty in a different manner. For
some people, work becomes more meaningful when they experience workplace spirituality. “When a
spiritual employee views quality work as an inner expression that is part of broad life goals, there
exists the motivation towards searching for deeper meaning and purpose in their chosen work to make
a difference in other’s lives. The employees’ experience of meaningfulness is associated with the
feeling of worthiness, usefulness and being valued, and their existence is of importance (Kahn, 1990).
Employees view as much significance to the attainment of meaningful work as to the pursuit of
paychecks (Hudson, 2014), and may even view meaningful work to be most vital in broad life goals
(Mitroff, 2003)”. There are many individual differences that exist based on age, gender, experience,
workplace spirituality.
Workplace spirituality refers to the integration of personal beliefs, values, and ethics with professional
responsibilities and practices. It involves creating a work environment that supports employees'
spiritual well-being and encourages the alignment of personal and organizational values. Here are
Advantages:
well-being by providing a sense of purpose, meaning, and fulfilment in their work. When
7
employees feel connected to their work on a deeper level, they may experience lower levels
community and belonging among employees. This can lead to higher levels of engagement,
productivity, and motivation as employees feel more connected to their colleagues and the
organization's mission.
organizational culture characterized by trust, respect, and cooperation. When employees feel
valued and supported in expressing their spiritual beliefs and values, it can contribute to a
beliefs can stimulate creativity and innovation. By fostering an open-minded and reflective
culture, organizations can inspire employees to think outside the box and come up with novel
solutions to challenges.
decision making. When employees are encouraged to consider the broader impact of their
actions and align them with their personal values, it can lead to more thoughtful and socially
8
Disadvantages:
1. Potential for Exclusivity: Workplace spirituality may inadvertently exclude employees who
do not identify with or subscribe to the dominant spiritual beliefs or practices within the
organization. This can create feelings of alienation and marginalization among certain
introduction of workplace spirituality may clash with the separation of religion and work.
3. Risk of Ethical Dilemmas: While workplace spirituality promotes ethical decision making,
it can also present ethical dilemmas if personal spiritual beliefs conflict with organizational
values or policies. This can create tension for employees who must navigate between their
4. Potential for Misinterpretation: Workplace spirituality initiatives run the risk of being
resistance, scepticism, or even legal challenges from employees who feel that their religious
9
5. Distraction from Business Objectives: Critics argue that workplace spirituality initiatives
may divert attention and resources away from core business objectives. If not implemented
SUBSCALE SCALE
1. “My job helps me to understand my life’s purpose”
(a) community;
(b) society at large; and
4. LOKASANGRAHA (c) humankind in general”
10
Dimensions of workplace spirituality includes Swadharma, Lokasangraha, Authenticity and Sense
of Community:
➢ Swadharma talks about the allocation of workplace’s work according to the integral qualities
of the employees. It can be defined as practicing one’s dharma, involving duties, roles & duties
and morality. It is inimitable because everyone is born with own inborn traits, nature and
➢ Lokasangraha is one of the crucial social and ethical ideals in India. It can beexplained as the
wellbeing of all, performing some action not only for oneself butalso for others done by an
➢ Sense of community can be defined as “a sense of feeling that members have of belonging, a
1. To explore the concept of workplace spirituality and its various dimensions, including its
empirical research and offering insights into its implications for management theory and
practice.
11
Chapter – II
Review of Literature
12
2.1 Chapter Overview:
The objective of this chapter is to detail the various constructs used in this study after a careful review
of relevant literature. The initial sections of the chapter ponder on the concept of workplace spirituality
relevant to this study, dimensions of spirituality, and the distinction between spirituality and religion.
An attempt is also made to reflect on the concept of workplace spirituality from an Indian perspective
relating the dimensions to the ideas presented in the Indian philosophy. Additionally, the role of
spirituality in a teaching and learning context is also presented. The construct of employee
engagement is also discussed in detail including the major approaches and theoretical frameworks
associated with the concept. Subsequent sections deal with the other major variables chosen for the
study. The constructs of organisational commitment, teaching satisfaction, job involvement, and
organisational citizenship behaviour are reviewed based on relevant literature. It is based on this
review and additional literature the theoretical framework for this research is built.
Spirituality is a phenomenon which is inarticulate in nature. The spiritual moments people experience
are unique to them and are non-comparable. Spirituality could mean different thing to different people,
Spirituality is a state inherent to every human being whether we acknowledge it or not. To define
spirituality in a few words is to confine human experiences with set boundaries of knowledge and
rationale. Experiencing one’s spiritual dimension and its manifestation is unique to each individual.
That being the case, providing a universal definition to this infinite experience is difficult (Milliman
et al. 1999). Nevertheless, one can find copious writings on the concept and philosophy of spirituality
13
both in eastern and western traditions. The current research looks at whether the expression of this
Spirituality at workplace is an emerging field of study in management and has been studied
extensively in the past two decades. Although numerous definitions and perspectives on spirituality
appear in literature, there is no single definition which captures the essence of the construct in a
comprehensive manner (Krishnakumar and Neck 2002). The first systematic study in the field
attempting to capture the essence of workplace spirituality was carried out by Mitroff & Denton
(1999). The participants of this qualitative study defined spirituality as “the basic feeling of being
connected with one’s complete self, others, and the entire universe’. Clearly, the focus is on the
‘interconnectedness’ which is reflected in other definitions also. For instance, Ashmos & Duchon
(2000) who conceptualised workplace spirituality and developed a scale for measuring it defined
workplace spirituality as “the recognition that employees have an inner life that nourishes and is
nourished by meaningful work that takes place in the context of community” (p. 137). Giacalone &
Jurkiewicz (2003) who defines workplace spirituality at an organisational level also touches upon this
interconnectedness apart from providing an experience of transcendence through the process of work.
Other aspects of spirituality at work like search for meaning, transcendence, inner consciousness are
also recurrently found in the literature. For instance, according to Dehler & Welsh (2003) spirituality
at work is a “search for meaning, deeper selfknowledge or transcendence to a higher level” (p.114).
Krishnakumar & Neck's (2002) notion of workplace spirituality includes one’s search for meaning
and inner consciousness. It was also explained as holding on to certain ideas about self , work and
organisations (Hicks 2003). Spirituality at work when conceptualized and measured in Asian context
(Petchsawang and Duchon 2009). An exploratory qualitative study of 14 professionals revealed that
14
individual spirituality is a distinct state with physical, affective, cognitive, interpersonal , spiritual and
mystical dimensions (Kinjerski and Skrypnek 2004). Liu and Robertson (2011) identified spirituality
as a continuum of different self identity levels which can stay fixed as well as flexible.
Spirituality also encompassed and transcended the concept of religiousness. More recently, Joelle and
Coelho (2017) added a dimension of emotional balance and inner peace which measures the emotional
equilibrium and peace of mind of the individual. The authors predicted that the inclusion of this
dimension could result in a more balanced operationalisation of the concept of spirituality at work
and elaborate on the connection between individual and organisational levels. Table 2.1 presents some
of the significant definitions of workplace spirituality from the seminal studies in this field. These are
general/individual spirituality.
Author/Authors Definition
Petchsawang and Duchon Feeling connected with and having compassion toward others,
Pandey, Gupta, and Arora The collective perception of the employee about the workplace that
Srirangarajan and Bhaskar Spirit at work phenomenon was conceptualised from an Indian
15
(Yoga of Action), the Indian psychophilosophical approach towards
work.
Liu and Robertson (2011) The entirety of three distinct yet intercorrelated dimensions of
(Pradhan, Jena, and Soto Where work transcends the transactional boundaries to create a
organisational goals.
Table 2.1
phenomenon. Sukumarakurup Krishnakumar and Neck (2002) broadly classified the various
viewpoints on spirituality and concluded that the existentialist view was more appropriate and relevant
for incorporating the element of spirituality into the workplace. Existentialism, a philosophical
perspective, deals with the question of existence and man’s search for meaning out of his/her
experiences. Thompson (2007) suggested that the existentialist perspective is useful to comprehend
the phenomenon of spirituality as both existentialism and spirituality involves meaning making and
considers this as a fundamental experience of human existence. Recently, LipsWiersma and Mills
(2014) also advocated that the existentialist approach to workplace spirituality can render the
16
phenomenon a solid theoretical base due to its focus on the self. The present research also examines
Gotsis and Kortezi (2008) provided a systematic review of current trends in the field of workplace
spirituality which had shed light on the contextual and consequential frameworks of spirituality. The
relating it to models, traditions and paradigms while consequential framework explores the benefits
of workplace spirituality at individual and organizational levels. Citing the limitations of both the
approaches, the authors stated the need for a philosophical model based on deontological-Kantian
approach, virtue ethics approach and theory of justice as the vital components of workplace
spirituality might be better explained using these frameworks. Kolodinsky, Giacalone, and Jurkiewicz
(2008) observed that the whole phenomenon of workplace spirituality could be viewed and studied
from three distinct perspectives. Workplace spirituality could mean an application of personal
spirituality at workplace whereby the individual incorporates his/her spiritual values at work, or it can
organization as perceived by the individual. A third perspective focuses on the interaction of personal
and organizational spirituality whereby there is a close match between the individual values and
Heaton, and Steingard (2000) had also suggested that the definitions of spirituality can be classified
into three categories. The first category defined spirituality in personal terms and was termed pure
spirituality, a state of acute awareness, serenity and happiness. The second category focused on the
17
practical aspect of spirituality and was termed applied spirituality. These definitions looked at the
manifestations of the inner spirituality on outer behaviour. The third classification views spirituality
as a part of the organisation’s behaviour and policies and thus identified the characteristics of a
spiritual organisation. The authors theorised that such a match would result in more beneficial
outcomes for both the parties. Benefiel and Fry (2011) observed three prominent integrative
approaches found in workplace spirituality research. First is the meditation integration approach
proposed by Heaton and Schmidt-Wilk (2008) advocating meditation for developing leadership
through expanding consciousness. Second is the spiritual leadership model proposed by Fry (2003)
which was put forth as a paradigm for organizational development by creating a vision and spiritual
climate by the leader. The third approach identified was the respectful pluralism perspective offered
by Hicks (2003) as the author argued that dissociating spirituality from religion is purposeless and
suggested that the workplace should be embrace and respect all religious faiths.
Following the phase of conceptualizing the construct and developing and validating scales to measure
spirituality, empirical studies making use of these definitions and measurements were reported. These
studies were carried out to underpin the construct of spirituality through rigorous quantitative methods
followed in social science. Karakas (2010) upon conducting a literature review outlined three
perspectives on how spirituality could possibly benefit individuals and organizations. The author
proposed that through fostering a spiritual workplace, employee morale and well-being could be
boosted with commitment and productivity levels upgraded from the human resource perspective.
From a philosophical perspective, this would mean employees experience an increased sense of
meaning and fulfilment, and display more creativity and hope. Besides, employees experience a
higher level of attachment and belongingness and create quality and meaningful connections with
fellow human beings which are advantageous from an interpersonal perspective. Milliman,
18
Czaplewski, and Ferguson (2003) following the conceptualization by Ashmos and Duchon (2000)
found that dimensions of workplace spirituality were correlated with commitment, satisfaction, and
turnover intentions. Markow and Klenke (2005) found spiritual leadership affected the organizational
commitment levels of individuals. Quasi-experimental research found that spirit at work was
positively related to work satisfaction and reduced employee absenteeism in resident care (Kinjerski
and Skrypnek 2008). Workplace spirituality was found to be positively correlated with work
performance (Duchon and Plowman 2005; Petchsawang and Duchon 2012) and organizational
performance (Faro Albuquerque et al. 2014). Daniel (2010) demonstrated that spirituality can enhance
team effectiveness emphasizing on the role of trust. Similarly, perceptions of spirituality were related
to health-related aspects such as awareness, inner peace and management of stress and depression
(Honiball, Geldenhuys, and Mayer 2014). Spirituality was found to moderate the negative effects of
workplace aggression on health and work outcomes (Sprung, Sliter, and Jex 2012). Recent research
has also examined employee well-being as a potential outcome of encouraging spirituality at the
workplace (Garg 2017; McKee et al. 2011; Pawar 2016). One of the pioneering studies in the field of
workplace spirituality research was the integration of spirituality and leadership. The most notable
and tested theory of spiritual leadership was proposed by Fry (2003). The author argued that a spiritual
leadership model developed incorporating theories of workplace spirituality and build on hope/faith
and altruistic love is inclusive of all the present theories of leadership. The scope of SLT is broad as
it can be implemented in any organizational setting or at any organizational level. An empirical testing
of the spiritual leadership theory (SLT) showed that SLT had a positive influence on the organizational
performance impacting commitment, productivity, and sales growth (Fry and Matherly 2006). Similar
findings were reported for the impact of SLT on organizational performance by (Salehzadeh et al.
2015) in a sample of managerial personnel from the hotel industry. Spiritual leadership had also been
19
proposed as a mechanism for organizational transformation and to mitigate the effects of workaholic
tendencies thereby augmenting employee well-being (Fry and Cohen 2009). Widening the application
of spiritual leadership, Fry (2009) proposed that spiritual leadership can serve as a channel for self-
discovery through a deep understanding of the self and to reach one’s potential. Sweeney and Fry
(2012) postulated that spiritual leadership through leader’s vision and social awareness, altruistic love
for members, and demonstration of hope and faith can be instrumental in the character development
of employees at the workplace. Ashmos & Duchon (2000) conceptualization of spirituality, found
factors at individual, group/work unit and organizational level but found only individual-level factors
significant. Milliman, Czaplewski, & Ferguson (2003), building on Ashmos & Duchon's (2000)
analyzed WS in three levels: individual, group and organizational. This three-level framework was
subsequently used in many other empirical studies making them widely accepted definitions of
workplace spirituality (Crawford et al. 2008; Daniel 2015; Rego and Cunha 2008). This study adopts
Ashmos and Duchon’s (2000) definition of workplace spirituality and operationalizes the same with
the three-level framework proposed by (Milliman et al. 2003). The study has chosen meaningful work
and inner life from Ashmos and Duchon (2000). The community dimension was operationalized
according to Milliman et al. (2003) as sense of community and alignment of values was also taken
from the same authors as this element was found insignificant in the previous study.
20
Chapter – III
Research Methodology
21
3.1 Chapter Overview:
This chapter provides an overview of the research paradigm adopted for this study and subsequently
details the research design adopted for the study. The section describes the quantitative approach,
survey-based research, questionnaire as a data collection tool and population and sample. The section
also explains various scales which had been used in the survey to measure the constructs.
Additionally, the statistical techniques performed for data analysis are reported. The relevance and
appropriateness of adopting Structural Equation Modelling as the primary data analysis technique is
established.
Study Descriptive
Sampling Random
Table 3.1
This research explains the Individual differences in the experience of workplace spirituality. We
conducted an online survey by circulating a questionnaire which included various questions related
to workplace spirituality. Through this questionnaire we were able get 202 responses from different
22
gender, age, and experience. The measurements we used provided significant data on Swadharma,
We also used the SPSS tool to apply various tests like T-test and anova and based on the
Descriptive method is a study of data analysis that supports in the constructive explain, demonstration,
or summaries of data points so that patterns can emerge that fulfil all of the data's requirements. It's
one of the most important stages of statistical data analysis. It gives you an overview of your data's
distribution, supports you in finding mistakes and outliers, and provides you to see relationships
between the variables, all of which will enable you prepare for the future statistical analysis.
3.2.2 T-Test:
A t-test is an inferential statistic used to determine whether there is a noteworthy difference in the
means of two groups that are linked in some way. It's most typically used when data sets with unknown
variances, such as those produced by flipping a coin 100 times, are assumed to follow a normal
distribution. A t-test is a hypothesis testing tool that may be used to evaluate a population-based
assumption.
3.2.3 ANOVA:
The analysis of variance (ANOVA) is a systematic test that differentiates observed aggregate
variability in a data set into two parts: systematic components and random components. Random
factors have no statistical validity in the data set provided, but systematic influences
23
Chapter – IV
Data Analysis &
Interpretation
24
4.1 Frequency Statistics of the Sample:
Gender
Male 97 48 48
Table 4.1
Experience
Table 4.2
Age
25
36-45 yrs 15 7.4 94.1
Table 4.3
Educational Qualification
PhD 4 2 100
Table 4.4
Marital status
Divorced 2 1 100
Table 4.5
26
4.2 Descriptive Analysis:
1. Swadharma
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Swadharma 202 1 5 3.66 0.890
Descriptive Statistics for (Swadharma) reveal an overall score of 3.66 (SD=0.890), which is inclined
towards agreeing to the statements as the scale ranges between 1 strongly disagree to 5 strongly agree
and a mean score of 3.66 is equivalent to 4(agree). This shows that the respondents ascertain
meaningfulness at the workplace by comparing his/her purpose of life with work profile, are deeply
2. Sense of Community
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Sense of Community 202 1 5 3.7290 0.790
Valid N (listwise) 202
Table 4.7
Descriptive Statistics for (sense of community) reveal an overall score of 3.729 (SD=0.790), which is
inclined towards agreeing to the statements as the scale ranges between 1 strongly disagree to 5
strongly agree and a mean score of 3.72 is equivalent to 4 (agree). This shows that the respondents
27
3. Authenticity
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Authenticity 202 1 5 3.3490 0.9467
Valid N (listwise) 202
Table 4.8
Descriptive Statistics for (Authenticity) reveal an overall score of 3.349 (SD=0.946), which is inclined
towards neutral to the statements as the scale ranges between 1 strongly disagree to 5 strongly agree
and a mean score of 3.34 is equivalent to 3 (Neutral). This shows that the respondents neither disagree
4. Lokasangraha
Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
Lokasangraha 202 1 5 3.5574 0.87484
Valid N (listwise) 202
Table 4.9
Descriptive Statistics for (Lokasangraha) reveal an overall score of 3.55 (SD=0.874), which is
inclined towards Agreeing to the statements as the scale ranges between 1 strongly disagree to 5
strongly agree and a mean score of 3.55 is equivalent to 4 (Agree). This shows that the respondents
28
4.3 Hypothesis Testing:
The analysis of the data has been done using Statistical Package for Social Sciences (SPSS). This
mode was chosen due to its high acceptability in both academic and business operations. SPSS is a
versatile programme that enables the user to analyze, transform and thus obtain the desired output for
the data. For the analysis of data, T-Test and Analysis of variance (ANOVA) has been used in the
research.
ANOVA helps in determining the prominent differences between the groups. ANOVA helps in
analysing the differences in three or more groups. If the probability of occurrence is less than 0.05
i.e., 5%, it establishes the fact that there are significant differences in the group and variation has not
occurred by chance.
The analysis was conducted taking gender, age, and experience as the grouping variable whereas the
statement related to each subscale of workplace spirituality was treated as a test variable.
Swadharma
H0 – Null Hypothesis
Table 4.10
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Decision rule:
Significance value is less than alpha therefore reject null, i.e. (significance value<0.05) reject
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no
Authenticity
Table 4.11
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05)
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no
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Sense of Community
Table 4.12
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05)
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no
Lokasangraha
Table 4.13
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Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05)
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no
Swadharma
Table 4.14
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
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Here, Significance value is 0.06>0.05(alpha value) Therefore, we fail to reject the null
hypothesis.
Hence, we can conclude that there is no age based variation in Swadharma Respondents
belonging to the different age groups have given a same response in Swadharma. Increase in
age will not affect the responses towards the statements of swadharma.
Sense of Community
Table 4.15
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no age-
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Authenticity
Table 4.16
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no age -
Lokasangraha
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36-45 yrs 3.5733 0.61350
Table 4.17
Decision Rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05)
Therefore, we will reject the null hypothesis. Hence, we can conclude that there is a age-
Swadharma
Table 4.18
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Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
Therefore, we will reject the null hypothesis. Hence, we can conclude that there is an
Sense of community
Table 4.19
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
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Therefore, we fail to reject the null hypothesis. Hence, we can conclude that there is no age
Authenticity
Table 4.20
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
Therefore, we will reject the null hypothesis. Hence, we can conclude that there is experience
Lokasangraha
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Category (Experience) Mean S.D. F-Value Sig.
Table 4.21
Decision rule
Significance value is less than alpha therefore reject null, i.e. (significance value< 0.05) reject
Therefore, we will reject the null hypothesis. Hence, we can conclude that there is experience
Responses of a different experience groups varies towards Lokasangraha and are not same.
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Chapter – V
Findings and Conclusions
39
5.1 Findings:
Barclays, a global leader in consulting, technology, outsourcing, and next-generation services, has
been known for its innovative approach to employee well-being and organizational culture. Workplace
spirituality at Barclays has been a significant aspect of its corporate ethos. Here's a look at how
1. Values-driven Culture: Barclays has cultivated a strong values-driven culture, with a focus
on integrity, excellence, fairness, and mutual respect. These values reflect spiritual principles such as
honesty, empathy, and compassion, fostering a sense of purpose and meaning among employees.
practices, and decision-making processes. Executives often emphasize the importance of aligning
initiatives aimed at promoting employee well-being, including physical health, mental health, and
meditation, and stress management, which are associated with spiritual practices.
4. Ethical Business Practices: Barclays places a strong emphasis on ethical business practices
and corporate social responsibility. This includes a commitment to transparency, accountability, and
sustainability, which align with many spiritual principles related to ethical conduct and social justice.
5. Continuous Learning and Growth: Barclays emphasizes continuous learning and personal
growth, providing employees with opportunities for professional development, skills training, and
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career advancement. This focus on self-improvement aligns with spiritual principles of self-
While Barclays has successfully integrated workplace spirituality into its organizational culture, it's
important to note that the company respects the diversity of its workforce and recognizes that
spirituality is a deeply personal aspect of individual identity. As such, Barclays aims to create a
supportive environment where employees can explore and express their spiritual beliefs in a manner
5.2 Conclusions:
We can conclude our project report by stating few lines: workplace spirituality is outline of workplace
values that promote personnel experience through the work process. Workplace spirituality consists
of different facets like significant work, sense of community, & organizational value.
If an organization can merge both aspects of the life, i.e. spirituality and good workplace at workplace
experience then it can bring both contentment and satisfaction among employees (Garg, 2017). There
is an increasing proof that a more empathetic working environment is more useful, adaptable, and
inventive. From an administration, initiative, and authoritative point of view otherworldliness could
The extraordinary qualities that separate a profound association from others are: “strong sense of
purpose, focus on individual development, trust and openness, employee empowerment and toleration
of employee expression.”
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The spiritual wellbeing, which includes “a sense of community, will be positively related to co-
operation and negatively related to turnover and absenteeism. Several researchers have advanced the
idea that sense of community is linked to employee commitment and turnover which is strategy related
It is said that more creative, imaginative, and individually content employees have a good impact on
1. We find out there is no gender- based variation towards swadharma. Both male and female
2. There is no gender- based variation towards Authenticity. Both male and female respondents
3. There is no gender -based variation in sense of community. Both male and female have given
a same response.
4. There is no gender -based variation towards Lokasangraha. Both male and female respondents
groups have given a same response towards Swadharma. Increase in age will not affect the
6. Respondents belonging to the different age groups have exhibited same response towards
Sense of community.
42
7. There is an age- based variation in Authenticity. Responses of different age groups towards
Authenticity varies.
9. Respondents belonging to the different age groups have given similar response towards Sense
of community.
10. Responses of different experience groups varies towards Authenticity are not equal.
11. Responses of a different experience groups varies towards Lokasangraha and are not same.
• The sample is small, and not enough to represent the whole population. However, we have
ensured that the data collected would represent the ethical position of employees in India.
• This study was restricted to fewer areas or states and cannot be taken as generic findings.
It could have been extended to other states or cities from other cultures as well.
• Less communication/interaction between the researcher and the respondents leads to error.
• Since we do not have years of experience of conducting the analysis, the depth study in
this project is comprised of many levels to the work of experienced scholars. So, the result
43
Bibliography
44
● Garg, N. (2017). Workplace spirituality and Employee Well-being: An Empirical Exploration. N
● Garg, N., Jain, A. and Punia, B.K. (2021), "Gratitude, social intelligence, and leadership among
● Ashar, H., & Lane-Maher, M.: (2004), Success and Spirituality in the New Business Paradigm,
● Milliman, J., Ausar, K., & Bradley-Geist, J. C. (2017). The implications of workplace spirituality
for person–environment fit theory. Psychology of Religion and Spirituality, 9(1), 1–12.
● Milliman, J., Ausar, K., & Bradley-Geist, J. C. (2017). The implications of workplace spirituality
for person–environment fit theory. Psychology of Religion and Spirituality, 9(1), 1–12.
https://doi.org/10.1037/rel0000068
profile model of multidimensional constructs. Journal of Leadership & Organizational Studies, 12(4),
109–118.
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Appendix
46
QUESTIONNAIRE
Individual Details:
1. Gender
Male Female Others
2. Age
Less than 25 years
26-35 years
36-45 years
above 45 years
3. Educational Qualification
12th Graduate Post Graduate PhD Other: ______
4. Marital status
Married Unmarried Divorced
5. Status in Company
Supervisor
Lower Management
Middle Management
Top Management
Intern
Other: _________
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Section 1 (Swadharma): Mark the level of agreement/disagreement with the following statements.
(Mark only one circle per row.)
48
Section 2 (Sense of community): When stuck with a problem, people here feel free to
ask for (choose a number for each option/alternative):
A: Advice from colleagues
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B: Advice from a superior
Section 3 (Authenticity):
A: Peoples’ actions here are aligned with their words
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Section 4 (Lokasangraha):
A: People here are concerned about the natural environment while working here
B: People here perform their duties, as if they contribute to the (choose a number for
option/alternative):
➢ Community
➢ Society at large
➢ Humankind in general
C: People here try to avoid wastage of any kind (paper, electricity, etc.)
51