Professional Documents
Culture Documents
BUSINESS LOGO:
CND/S-0042/THI/19
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DECLARATION
I strongly agree openly that this is original work one of my own and has never been presented
Name :
Signature:
Date :
This business plan has been presented with the approval of my supervisor.
Name :
Signature:
Date :
i
DEDICATION
I dedicate this business plan to my brothers, sisters, parents, friends and lecturers who assisted
me by giving me most of the encouragements up to this end where I enjoy the success of the
business.
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ACKNOWLEDGEMENT
I thank and acknowledge the help of my parent who really helped me to the successful of my
business plan and also my friends and brothers who encouraged in a unique way though there
were challenges and without forgetting my father spiritually who is GOD for the favor and
promises.
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TABLE OF CONTENTS
DECLARATION.....................................................................................................................................i
DEDICATION.........................................................................................................................................ii
ACKNOWLEDGEMENT......................................................................................................................iv
EXECUTIVE SUMMARY......................................................................................................................1
CHAPTER 1:............................................................................................................................................2
1.1 RETAIL............................................................................................................................................2
1.2 WHOLESALE..................................................................................................................................2
1.3 CLASSES.........................................................................................................................................2
CHAPTER 2.............................................................................................................................................3
2.5.1WHOLESALE................................................................................................................................6
2.5.2CLASSES.......................................................................................................................................6
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2.9: ENTRY STRATEGY......................................................................................................................7
CHAPTER 3.............................................................................................................................................9
MARKETING PLAN...............................................................................................................................9
3.2 WHOLESALE..................................................................................................................................9
3.5: COMPETITION............................................................................................................................10
ORGANIZATIONAL STRUCTURE....................................................................................................13
TITLE.....................................................................................................................................................14
QUALIFICATIONS...............................................................................................................................14
HEAD BAKER.....................................................................................................................................14
CHAPTER 5...........................................................................................................................................19
PRODUCTION PLAN...........................................................................................................................19
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5.2: PRODUCTION STRATEGY........................................................................................................21
HEALTH..............................................................................................................................................22
CHAPTER 6...........................................................................................................................................23
FINANCIAL PLAN...............................................................................................................................23
APPENDIX............................................................................................................................................28
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EXECUTIVE SUMMARY
The business has been involved with the production for the past five years. The organization
started as a small shop thereby because of the good quality products many of the items has been
praised and have attained a special notoriety for the desserts. After years of requests for our
flavored whipped creamed toppings, we have decided to pursue marketing these products from
The flavored toppings have been used in most products produced in large quantities whereby the
estimated shelf life of the products is 21 days at refrigeration temperatures and up to six months
when frozen. Special attention has been given to developing an attractive label that will stress
Distribution of the products to the customers is done on a daily basis depending on the
customers’ order and need by use of the vehicles purchased in the business.
Financial analysis shows that the organization will have both a positive cash flow and profit in
the first year being 10.88%. The business is projected to expand to greater level whereby
leading to accompany level because the products being produced are so unique and of good
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CHAPTER 1:
1.0 BUSINESS DESCRIPTION
Jaybie bakery is a confectionery organization in Kitengela town; that sells high-end baked goods
to retail and wholesale customers. The company also offers cake decorating classes from
Monteil, the leading food crafting company in the industry. The organization rests on experience,
1.1 RETAIL
The retail portion of the business services walk-in customers Monday through Saturday from
10am to 6pm. The products offered at the retail location includes: cakes, cupcakes, cookies, pies
and beverages the-at either pre-made or made to order. In addition to providing high quality
products, our retail location will also serve as the venue for decorating classes.
1.2 WHOLESALE
Our wholesale customer consists of cafes and coffee shops, restraints and hotels and local street
market. We are preferred channel providing cakes, cupcakes, cookies and pies for the county clubs,
wedding planners, caterers and other channels to take advantage of seasonal demands for confections.
1.3 CLASSES
We offer more than just a cake decorating class – Jaybie bakery represents an “experience.” The
students are provided with the instructor, hands-on experience, basic understanding of the basis
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CHAPTER 2
2.0: BUSINESS NAME
The name of the business is “JAYBIE BAKERY” derived from my first and second name as they
appear because most of my friends used to call me that name that why I decided to be that way
and it’s so unique among all other bakeries that I have ever heard of.
It’s located along Namanga Road, opposite Eastmatt Supermarket. The raw materials are easily
reachable because its only five kilometer from the bakery in addition to that, the site is furnished
with the large second hand equipment needed for the operation thus unnecessary to purchase
large and expensive machinery.
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KITENGELA TOWN ARIEL
VIEW
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2.3: FORM OF BUSINESS OWNERSHIP
Jaybie bakery is a limited liability company in order to blend characteristics of a corporation and
sole proprietorship and take advantage of flow through income taxation.
The business belongs to me because I was the founder that is the Manager. The initial capital was
one hundred thousand (Ksh.100,000) where I started as a small bakery supplying the products to
the mere retail shops, hotels, cafes and supermarkets but as time went by, it has expanded
reaching to an extent where I only contribute 20% from my basic salary to finance the business.
Jaybie bakery sells a wide range of high-quality cakes, cupcakes, cookies and treats whereby each
item is made from scratch using all natural ingredients sourced from largely local suppliers. These
supplies involve no preservatives to provide for high-end and divine flavor and taste. It’s
important that our items not only taste delicious but also look appealing and attractive to the eye
because we add the extra little touch to every product, whether it is a sparkling sugar daisy on a
chocolate cupcake or a buttery harvest leaf on a thanksgiving pumpkin pie. Our location is
designed in a way that customers are able to enjoy a setting that is a pleasant as the product they
are consuming.
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2.5.1WHOLESALE
The products that our wholesale customers order are of very high quality. Just as with the retail
portion of the business, the products are the wholesale are made with quality ingredients and
properly prepared. While a few of the products will be the same at the retail and wholesale
locations, certain items will be specifically made for particular wholesalers depending on
customer orders. The bakery also manages delivery to wholesale customers.
2.5.2CLASSES
The students that take the decorating courses are provided with the engaging, exciting and
authentic experiences. Our trainers teach students the very basics of how to frost a cake in
Discover Cake Decorating to make edible yet delicate carnations. As the business grows, unique
specialized classes are offered covering baking techniques and more advanced sugar and pastry
classes.
This business originated because people in the surrounding region in the olden days used to
enjoy the cake from one of the companies but due to bad organization it failed an idea came to
my mind and I started the business in order the peoples demand and fulfillment of their needs. I
stood in order to fill the left gap in order to satisfy the local demand thus it has really brought
impact to the whole county and bordering places by form of employment opportunities and also
the economy to rise.
The bakery covers a total area of about 3 hectares of land whereby comparing of offices and
other buildings. We have improvised our business whereby almost all the work was done
manually but now there is use of computer for easy access of information and communication
with the supplier and customer and also the machines are being used to reduce the workload.
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2.7.1 WORK PLAN
4:00AM-Start baking
8:00AM-Bakery opens
market 6:00PM-Bakery
closes
Our aim is to bring and create employment opportunities, to improve the people’s living standards of
the community and the entire county in general. We provide confection products and services by
retailing and wholesaling tasty treats and hosting treats design classes. The bakery is dedicated to
providing high quality deserts to a variety of customers and we are also concentrating on the high end
market of products as we maintain the focused differentiation strategic position in the food and
education industries. We are also intending to generate profit to provide a fare return to our investors
and to expand to the business into other surrounding communities.
Our committee decided to lower down the prices of our products so that we could attract more
customers through open day and special event offers that really motivate and attract more customers.
We have been using the word of mouth and public perception which has been immensely important in
both aspects. Customers must first understand that our products are made with quality ingredients and
thus taste better than many of our competitors. The former students spread word of mouth in two
ways; experiencing the enjoyment of the class and encouraging others to take the class and
encouraging others to take the class and also developing a trust and relationship with Jaybie Bakery
and therefore recommending the business to others. The bakery will advertise in cooperating with
other businesses thereby recommending our partnering businesses to customers for example wedding
planners and photographers. Our wholesale customers will be promoting and advertising our product
branding order to develop further business for themselves through their menu, display case, Jaybie
Bakery logo among others.
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2.10: GROWTH STRATEGY
For our bakery to be the way it’s today it required much reinforcement in different departments
whereby we recruited and employed new qualified personnel who had a lot of experience.
Created more space for expansion where the building was enlarged and extra resources put in place
because had raised so high and also more vehicles were increased in the stock to enhance faster
delivery and distribution of products to customers’ shortest time possible. The untrained staff was all
taken to be trained on most concepts and operating the new purchased computerized instruments and
equipment. In the past time there were no activities such as the workers being motivated but we had to
introduce them in order to increase their morale of working and their salaries boosted that really
encouraged and motivated them.
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CHAPTER 3
MARKETING PLAN
3.0: MARKETING PLAN
The company expects to use a variety of marketing tools including web advertising, affiliate programs,
public relations and key strategic alliances to drive traffic. The company believes that it is extremely
important to use word of mouth marketing campaigns especially in the early phases of the launch. The
company has also been placing banners ads with major portal sites to increase awareness whereby it
automatically serves when someone any keyword during a web search. This effort will focus on both
online as well as print media in many towns. We have been offering new viewers debates and free
subscriptions as an added advantage to purchase from the site www.jaybiebakery.ac.ke.
3.2 WHOLESALE
Our wholesale customers will be successful businesses in the food industry and we are focusing our
attention in the following customers and expand to a broader list as the company grows.
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CAFES AND RESTRAUNTS MARKET
COFFEE AND HOTELS
SHOPS
Broadway cafe
Acoma Front street
In addition we also focus on seasonal wholesale customers for example summer weddings,
holidays and other photographers, caterers.
Our organization has some of the projects that are income generating that is through leasing of
our equipments and our qualified person being requested by other companies for motivational
talks and workshops.
3.5: COMPETITION
Nationwide, supermarket chains dominate the baked goods market in Kitengela town. These grocery
stores are locally owned, operated and their products are of poor quality often mass produced at an
outside location and simply baked in the actual store. The ingredients are processed thus lowering the
quality and taste of the product in order to sell the item at a lower cost. Town Talk Bakery is a locally
owned bakery specializing in donuts, cakes and other treats are also sold at this location but are not
made with high quality ingredients.
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The cake choices are very limited and icing is made with shortening and low quality for a low
cost. Jaybie Bakery is set apart from the competition in four main ways:
➢ Each of our products contains extra detail to set it apart from the competition. We
ensure that our products appeal to the eye as well as to the stomach.
➢ The sky is the limit when developing a pastry design and we cater to the wants
and needs of our customers in every way possible.
➢ Customers’ service is our number one priority where we ensure that each customer
is treated with kindness, respect and warm welcome on each visit.
➢ In an era where food is becoming chemistry, we focus on raw, natural and
sometimes organic and local ingredients to create its product. Thus our products
taste better and better for you.
Word of mouth and public perception are immensely important in both aspects of the business.
Customers must understand that our products are made with high quality ingredients and thus taste
better than many of our competitors. The word of mouth will be created when someone experiences
for example a cake at a party. The cake will be enjoyed by many and thus the word of mouth seed for
the bakery aspect of the portion will be created. The students who had passed in our company earlier
on will spread word of mouth in two ways: experiencing the enjoyment of the class and encouraging
others to take the class and also developing a trust and relationship with Jaybie Bakery and therefore
recommending the business to others. We branded our vehicles and designed posters in different
forms, adverts on television or the electronic and print media that is Facebook, Google+, and OLX
among others. We designed also business cards that we have been distributing in different occasions
that we have really seen the impact on our business and brochures has been a helpful tool and also on
newspapers.
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3.7: PRICING STRATEGY
Due to high quality of ingredients made from scratch products carefully and at times customized
decorated goods, the pricing will be slightly higher than that of the typical grocery store bakery.
The table below illustrates the initial mark-up of the bakery products based on the cost of goods
sold. Depending on the detail of special orders, the margin may increase for that specific item.
ITEM MARGIN
Cookies Cakes Cupcakes Pies 3X
Wedding cakes Beverages 4X
4X
4X
5X
5X
3.8: SELLS TACTICS OR STRATEGY
The company has entered into many strategic relationships in order to quickly build credibility as
well as traffic to its brand web site. This includes partnerships with major search engines, magazine
publishers, high retailers and international community Web sites. Our layout and design is user
friendly and cutting edge in the eyes of our audience to attract repeat users. We have a strong
branding message that will extend to all aspects of the site and truly provide the best experience for
our customers. Since we started marketing, we have employed a number of selling methods for
example personal selling whereby nearer customers come on the bakery and in the whole town there
are agents who help us in the marketing the products and we have been motivating them by giving
them allowances and commissions among others.
We have developed a number of ways of distributing our products that is retail products may be
picked up at the retail location by the customers or delivered for a nominal fee depending on the
distance. Wholesale products are delivered to the wholesale locations with the fee included in the
product pricing and the customers will come to the retail location for the classes.
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CHAPTER 4: ORGANIZATIONAL PLAN
ORGANIZATIONAL STRUCTURE
BOARD OF DIRECTORS
MMAANNAA
BAKE
SUPPLI
TECHNICI
RETAIL
DDEECCOORRA
MESSANGER
CLEANING
The organization developed policies for the staff development in order to achieve efficient
production of good and efficient performance of services. I am the manager of the business that
is the eye of organization. The organization has by now employed thirty one employees in
different departments, Head baker and four assistants, Head supplier and four deputies, head
technician with two assistants, one messenger, head cleaning officer assisted by four assistants
and four drivers.
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4.0: BUSINESS EMPLOYEES AND QUALIFICATIONS
ROLES
HEAD SUPPLIER
✓ Keep records of all the products sold and the amount collected.
✓ In charge of all the suppliers.
✓ Prepares duty roster of the suppliers who had and when to supply the already processed
products.
✓ Assign all the tenders received and organization.
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TECHNICIAN
RETAILER
DECORATOR
MESSANGER
DRIVER
CLEANING OFFICER
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4.2: RECRUITMENT, TRAINING AND PROMOTIONS
When we were starting our business, we had just few workers but due to time we have and forced to
employ other workers. Over time and again we have been offered support some of the advisory team
members from other older bakeries who come and advise our staff members. All staff takes one day
safe food handling course and other food safety programs. Our wholesale customers are promoting and
do advertising of our product brand in order to develop further business for themselves. We have
offers of specific offer days that is during holidays where we reduce our prices and the staff members
get some chances whereby they end up getting promotions.
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4.3: RENUMERATION AND INCENTIVES
Supplier
Head Assistants
1 18,000 2,0001,5001,000500 =23,000
4 16,000 2,0001,5001,000500 =21,000*4
=107,000
Technician
Head Deputy
1 21,000 2,0001,5001,000500 =26,000
2 19,000 2,0001,5001,000500 =24,000*2
=74,000
Retailer
Senior Junior 1 14,000 2,0001,5001,000500 =19,000
1 14,000 2,0001,5001,000500 =19,000
=38,000
Decorator
Head Assistants
1 20,000 2,0001,5001,000500 =25,000
5 19,000 2,0001,5001,000500 =24,000*5
=145,000
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Messenger 1 19,000 2,0001,5001,000500 =20,000
=20,000
Cleaning
Head Deputy
1 16,000 2,0001,5001,000500 =21,000
4 15,000 2,0001,5001,000500 =20,000*4
=101,000
=Ksh.549,000
TOTAL
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CHAPTER 5
PRODUCTION PLAN
5.1: PRODUCTION FACILITIES AND CAPACITIES
In our bakery we use quality material in order to produce good product at the end using the
advanced technology reliable with no side effects to the customers. As we started the organization
man power was the only technology but due to the time e improved to a modern that reduced
delays in production thus improving the efficiency. As we started using modern machines we used
to lease from other companies but due to the high cost incurred, we were forced to purchase our
own and also we had to employ qualified personnel who are the technicians. The machines we are
using, their spare parts are locally available thus reducing funds that could have been used to
travel distant places. Because the number of customer rose at a higher rate and the demand
increased we had to buy machines that were powerful and experience that were able and efficient
in conducting and performing the task more powerful.
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FLOOR PLAN
1: SHELVING AREA
2: RACK AREA
3: COOLER
4: CASH REGISTE
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5.2: PRODUCTION STRATEGY
The bakery can decide whether to use premixed or self mixed ingredients. Special suppliers or
flour companies will provide you with a premix which includes all ingredients needed to make
the products which include flour, yeast, milk, salt, sugar, water, cooking oil.
The raw materials are always available in the whole year. Since we have our own vehicles which
are normally used to transport the materials we do not incur more on transportation cost thus
saving funds. At the end of every month the organization uses approximately Ksh.600, 000 to pay
the workers. By now the organization has a lot of equipment that generate a lot of money through
leasing to other companies and outsourcing some services by our qualified personnel in the
organization.
The production labor cost per month amounts to Ksh. 4.3M that is Ksh. 4,300,000 while the total
money that the organization uses per month is;
OVERHEAD AMOUNT
Rent Ksh.40,000
Security Ksh.60,000
Water Ksh.10,000
Ksh.110,000
TOTAL
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The organization also incurs a lot of capital by paying to the government rules and
regulations including permits, taxes and licenses.
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CHAPTER 6
FINANCIAL PLAN
ITEM COST
Rent Ksh.40,000
Permits Ksh.20,000
Partitions Ksh.10,000
Installations Ksh.15,000
Utensils Ksh.10,000
TOTAL Ksh.95,000
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6.1: CAPITAL REQUIREMENT
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Postage 1,680,000 2,300,000 4,100,000
Trading profit(Loss)
JAYBIE BAKERY
BALANCE SHEET
AS AT 31ST DECEMBER 2022
Fixed Assets:
Current Assets
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Current Liabilities
Represented by
Calculate
Sales
=3,500,000 *100
15,500,000
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=22.58%
Sales
=2,300,000*100
15,500,000
=14.84%
=1,200,000*100 22.58
=Ksh.5, 314, 438
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APPENDIX
a given period.
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