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• Current Situation & Challenges
• Unified Communication
• Mobile Technology
• Features
Current Situation & Challenges

• Using old/analog telephony system

• Legacy/old System.

• Limited capability to keep up with current technology.

• Support & Spare Parts are hard to find.

Proposed Solutions
• Replace & Upgrade Old/Legacy Telephony System with Unified
Communication
• Build proper infrastructure to support Unified Communication System
• Build mobile apps to improve user experience and open more
communication channels to increase revenue from other services offerings.
• Offer additional value added services for customer
• Improve customer satisfaction.
Replace & Upgrade Telephony System (Phase 1)

Upgrade
Unified Communication (Phase 2)

Unified communications (UC) refers to the integration of communication

tools that help people exchange ideas and do their jobs more effectively.
The goal of unified communications is to integrate the software that
supports synchronous and asynchronous communication so the end user has
easy access to all tools from whatever computing device he is using.
Unified Communication
Mobile Technology
Rich Content on Mobile Apps
Proposed Features:

• Legacy features such as in-house call to operator, housekeeping, concierge, etc.

• Self-Service Check In & Self-Service Check Out.

• Order Food from Room Service.

• Massage/Spa Booking/reservation.

• Selling Call minutes (rich communication such as video calling, conference, etc)
Rich Content on Mobile Apps

Invite external partner and earn commissions on:

• Order Tour/Travel package

• Order Rental Car

• Online Shopping
Marketing Intelligence
• Loyalty Reward Points.

• Promotion based on user profile/demographic (age, sex,

interests/hobby, etc).

• Follow up & keep in touch with customer with push notifications and
email marketing.
Sample Mobile Apps for Hotel/Hospitality
Sample Mobile Apps for Hotel/Hospitality
Sample Mobile Apps for Hotel/Hospitality
Sample Mobile Apps for Hotel/Hospitality
Sample Mobile Apps for Hotel/Hospitality
 Thank You For Your Kind Attention

OPERATION CENTER
Pusat Niaga Cempaka Mas Blok J-3 Jl. Letjen Suprapto Jakarta Pusat 10640, INDONESIA
phone: +6221 4288 9880, fax: +6221 4288 9881

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