Engagement

Change Management Communication

Resistance to change

Constructive engagement
Herzberg's two factor theory of motivation
Transparency
Maslow's Hierarchy of needs
Motivation Sustainable transformation
Demotivation
*Leadership
Golden Circle - Why? How? What?

Providing direction

Leadership vs Management

Training

Top-down leadership

Distributed leadership Measurement Fair value accounting

Type
Five forms of leadership Value Creation Historical cost accounting

Understanding Culture Value creation strategy

Diversity Value Players

Value innovation chain

Long-term strategy
Creating Shared Value
Long Term Time
Planning Shareholder value Multiple stakeholder engagement
Medium Term Corporate Social Responsibility

Short term Perceptions

Virtuous cycles Market economy Marketing Relationship marketing Brand development

Vicious cycles Brand loyalty

Internal marketing
Creative destruction Cycles of innovation Employee engagement
Sustainable innovation Business-to-business relationships
Risk Mitigation
Operational Resilience Crisis Management #
Risk Management
Measuring success
Risk Avoidance
Cost of Quality
Impact
Quality Assurance
Likelihood
Assessing Risk Perceptions
Design failure Measurement
Quality Control
Supply failure
Continuous Improvement
Risk
Operational process failure
Quality Improvement Strategic Improvement
Sources
Customer failure
Quality Importance-Performance Matrix
Environmental disruption

Hazard

Flexible working

Engagement Empowerment

Employability
Employee Relations
Human Resource Management
Industrial Relations Unions decline Context

Innovators, early adopters,

early majority, late majority,
laggards

Innovation Political astuteness skills

Politics of business