DUTIES OF THE RMO UNDER CMS

1. Strategising for SLT revenue collection through:

 Forming more collection teams bi-weekly


 Monitoring daily SLT collection from revenue collection daily field report

 Setting of daily revenue collection targets of 707,743.00 for staff
involved in revenue collection

 monitoring the dates of bill delivery for effective disconnection
fortnightly

 Getting a docket ready to disconnect defaulters last week of every
month.

 compiling disconnected accounts every month and and forwarding to
Head-Office for legal action quarterly

 Sampling checking of credible bills from the Billing Section monthly

 Constantly checking through customers balances on the CMS daily.
 Collating disconnected accounts for three months for legal/court action

2. Analysing sales report against revenue collected monthly by

liasing with the MISO and the BPO

3. Prompting and advising the DCO’s on actions to take on complaints related to

payments.

4. Liasing with all the DCO’s for monthly reports to be submitted to Headoffice

5. Attending to all revenue related issues referred from the RCM’s office

6. Visiting one district every quarter

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DUTIES OF THE RMA UNDER CMS

1. Liasing with the districts on nslt adjustments and proposed accounts to be

declared as bad debt by going to the districts.

2. Collating, analysing and vetting of BOT recoveries for updates

3. Any other duty assigned by Management.

4. Monitor the activities being carried out at the districts concerning adjustments
and payments on the CMS

5. Managing group account debt by ensuring that the bills are printed and

delivered on time for payment to be effected.

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DUTIES OF THE RECONCILIATION ASSISTANT UNDER CMS

1. Updating of SLT private debtors accounts daily by checking of payments on

the payment platform, collection report on the cms and collection on behalf of
other regions report.

2. Attending to SLT sales and cash adjustments

3. Reconciliation of SLT payments

4. Attending to any work assigned by RMO

5. Calling 15 customers whose grace period of payment has been exhausted to

settle bills daily

6. Analyzing revenue management reports monthly

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