Energy

HOW TO CANCEL A FRAUD

BILL

User’s Manual

Edit. /Rev.: Esther Gichana

Date: 01/05/2016
 Project: INCMS ECG PROJECT

Name: User’s Manual – How to cancel a fraud bill Kind of Document: Manual

Contents
1. Objective ......................................................................................................... 3
2. Steps................................................................................................................ 3

User Manual – How to cancel a fraud bill Date : 01/05/2016 Page 2 of 4

Version: 01
 Project: INCMS ECG PROJECT

Name: User’s Manual – How to cancel a fraud bill Kind of Document: Manual

1. Objective
The objective of this document is to provide a step-by-step procedure of cancelling
fraud bills for postpaid services.

2. Steps
Proceed to Commercial Cycle > Billing > Fraud Management.
Retrieve the information of the fraud that has been billed by entering the SPN in the
field and clicking on the “Retrieve Data” icon.
Information of the fraud will be displayed on the screen as shown below.

N.B:
To be able to cancel a fraud bill, the fraud should be in the status “Billed”.

Click on the “Cancel Bill” icon .

The following message will appear as shown:

User Manual – How to cancel a fraud bill Date : 01/05/2016 Page 3 of 4

Version: 01
 Project: INCMS ECG PROJECT

Name: User’s Manual – How to cancel a fraud bill Kind of Document: Manual

Click “Yes” to proceed with cancellation. A confirmatory message will be displayed:

The bill will appear as cancelled:

N.B:
When handling prepaid services with fraud bills that require cancellation, proceed to
the “Prepayment Maintenance” menu and use the “Debt Cancellation” option.

User Manual – How to cancel a fraud bill Date : 01/05/2016 Page 4 of 4

Version: 01