BSBLDR602

Provide leadership across the

organization

Final Assessment: Task 2:

Information
Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to influence, support and provide resources for at least
two individuals and one team.
Due to nature of this unit’s requirements and the complexity in relation to leading
and influencing the individuals and team, this project must be based on the case
study provided in the simulation pack.

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio. Then review all of the document that form part of the Simulation Pack.

2. Influence, support and provide resources for a team: prepare a presentation

The first step is to prepare for a meeting with the Senior Management team to
discuss the new Strategic Plan and the company’s mission and objectives, as well
as provide an opportunity for input and making decisions on operational priorities
and activities for the upcoming year. This will also be an opportunity, as set out in
the company’s vision, to encourage employees to contribute innovative ideas and
improvements, so you should also ensure that you research techniques to
encourage innovation and ideas for use in the meeting.
In order to prepare for the meeting, you will need to thoroughly review the Strategic
and Operational Plan in the Simulation Pack and operational priorities and prepare
for a presentation about the new Strategic Plan as part of the meeting.
Your presentation will need to last approximately 15 minutes and use graphics,
such as images and tables or graphs to add interest to the presentation, as well as
providing a visual representation of data. You can do this using PowerPoint or
similar presentation software.
A further 15 minutes should be allocated to discussion of the operational priorities
and activities required to achieve them.
Note that at the meeting your assessor will provide some additional ideas for
operational activities which you will need to consider and discuss in accordance
with the company’s goals and objectives and the risk management plans identified
in the Strategic Plan.
As the staff attending the meeting come from a range of educational backgrounds
and familiarity with strategic planning processes, you will need to ensure that your
presentation is free of jargon and presented in clear and concise English.
Your presentation should address:

• Meeting aims (scenario information and instructions provided to you).

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 • The purpose of the Strategic Plan.

• An outline of the organisation’s mission, vision, values and key objectives, as

well as strategic priorities as outlined in the Strategic Plan.

• Ensure you build staff commitment by explaining vision and values as a shared
vision, which all staff can contribute to.

• A discussion of market characteristics and conditions as described in the

Strategic Plan, including the global economy and technological advances, as
well as environmental trends in relation to construction.

• A discussion of the company’s strategic objectives operational priorities.

• An outline of key risks identified with regard to the Strategic Plan and at least
four examples of how the company intends to manage identified risks.

• A discussion of operational priorities for the year ahead and activities required.

• Assigning of roles and responsibilities, as well as competencies based on the

job role. Review the operational priorities in the Strategic Plan and identify
specific operational activities and roles and responsibilities associated with the
business expansion. For example, specific marketing activities that will need to
occur and actions associated with the setting up of the new display centre.
Identify at least ten (10) specific activities, as well as allocation of
responsibilities according to the information about staff roles and
competencies in the scenario information. This will need to be discussed and
confirmed with staff at the meeting.

• Outline of all of the resources that will be in place for the expansion as per the
Strategic Plan.

• An outline of the expectations of the company with regard to ensuring that the
objectives values and standards of the company are adopted in every day
interactions with customers, suppliers and other staff. You will need to review
this information in the Strategic Plan and provide specific examples of
expected behaviour.

Attach your presentation you have developed to Section 1 of your Project Portfolio.
Submit to your assessor for review and marking prior to delivery.

3. Influence, support and provide resources for a team: deliver your presentation

Deliver your presentation to the Senior Management team and seek input from staff
on the new Strategic Plan, as well as operational activities required to achieve
objectives. You will need to be ready to answer questions and discuss ideas. You
will also need to encourage innovative ideas as per the techniques you researched
in the previous activity step.
Use the presentation you developed in the activity step above to deliver your
presentation.

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 During the presentation, you will be required to demonstrate interpersonal skills
and build trust and confidence in your team. To do this you will need to
demonstrate:

• Your ability to clearly and confidently present information

• Your ability to encourage questions from staff

• Your ability to use active listening to confirm information and ideas.

• Your flexibility and adaptability to embrace ideas through your positive

response to staff suggestions.

• Your ability to be a positive role model to other members of the team.

During the meeting, answer questions and discuss suggestions/ideas offered by
staff at the end of the presentation, as this feedback will be used to update the
Strategic Plan.

This presentation can be in person or conducted virtually. Your assessor can

i
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

After you have delivered your presentation, work into Section 1 of your Project
Portfolio to develop an email to staff – more instructions are provided in your
portfolio. Submit to your assessor.

4. Influence, support and provide resources for a team: investigating workplace issues

Assume that it is six months later and the expansion into Brisbane and the
Sunshine Coast has proved to be highly successful. However, issues are arising
with workplace fatigue. At a staff meeting, it was identified that some of the staff are
working very long hours during the week and are also working at weekends.
Staff are complaining of stress and fatigue. The long hours are as a result of the
numerous projects that the company currently has. Many staff are also travelling
extensively because of the interstate expansion.
The company’s safe working guidelines are as follow:

• No one should work more than 8 hours in a day.

• There should be at least 10 hours’ continuous break per 24-hour period.

• A lunch break of at least 30 minutes should be taken during the working day.

• Individuals should be aware of the hours worked and ensure they are aware of
the risks.
Staff time sheets for September show the following:

• Human Resources Manager: shows 180 hours worked over a 4-week period
(M to F). Break of at least 30 minutes taken each day.

• Marketing Manager: shows 190 hours worked over a 4-week period. Shows no
lunch breaks taken.

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 • Operations Manager: shows 14.5 hours worked during three days of the
month of September. Lunch breaks taken intermittently.
Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

Your Operations Manager has asked you to investigate this issue, conduct
research into fatigue management and then communicate the finding to staff as a
first step in addressing this issue.
Develop a short report (at least a page long) for the staff that includes:

• An analysis of the data to show that staff have not been meeting the safe
working guidelines.

• Health and safety implications of fatigue including:

o Problems associated with fatigue
o Signs of fatigue
o Risks associated with fatigue and procedures for managing the risk of
fatigue.

• Proposed strategies for managing fatigue

To conduct your research, you should identify relevant sources of information on
this topic and include the sources of information that you have used in your report.
Work into the fatigue management report section of Section 2 of your Project
Portfolio to structure your response.

Submit to your assessor.

5. Influence, support and provide resources for first individual

Assume that the company now wants to develop a short media release about
Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The
intent of the release is to attract interest in the company and to provide a brief
summary of the company and its operations. You are also going to use this project
to provide leadership and support to the Marketing Manager, Jane Smith, who will
be responsible for writing the media release under your direction.
The media release is to be released to the local press in Brisbane and the
Sunshine Coast.

Prepare to meet with the Marketing Manager.

Research some guidelines for developing engaging media releases that will
promote a positive image. Prepare some information for Jane from the strategic
plan and the presentation you developed earlier. The guidelines for the media
release are:

• No more than one page (400 words)

• Should include a date, as well as contact details for future – you as the
Director and CEO

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 • Needs to be engaging and convey a positive image of the organisation.

Meet with Jane (who will be roll played by your assessor) to brief her on the
requirements for the media release.
During the meeting, you will be required to demonstrate interpersonal skills and
build trust and confidence in Jane as part of your team.
This meeting will last approximately 20 minutes.
To do this you will need to demonstrate:

• Your ability to clearly and confidently present information and delegate tasks

• Your ability to encourage questions from the individual

• Your ability to use active listening to confirm information and ideas.

• Your flexibility and adaptability to embrace the marketing manager’s ideas

through your positive response to suggestions

• Your ability to be a positive role model to Jane as a valued member of your

team

• Your ability to empower Jane to be innovative and take responsibility for

developing the media release and to feel assured of your trust and confidence
in her.

Jane has sent you her media release for review. It has been worked on by her and
her new marketing interns David and Bella. Compose an email to the marketing
manager and her new team of interns congratulating them on a job well done. Make
sure your email sets the tone that you have trust and confidence in their abilities
and that demonstrates support for their team and an open-door policy.
The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style. Submit this as an attachment in Section 3
of your Project Portfolio.

6. Work goals and professional development

Choose a company that you would be interested in working for, as well as a job role
within that company. The role you choose should be at a managerial level, such as
a Marketing Manager or Human Resources Manager.
Research and access information relating to the company, including the company’s
web site and a position description for the role that you are interested in within the
company. Your assessor can provide you with assistance in identifying this
information if you are having difficulty accessing such information.
Review the company’s website and the position description for the role you have
chosen. For the position that you have identified, consider what your work goals
and plans for 12 months would be if you were in that position. Note down at least
five work goals for the job role. Your goals must be SMART goals and must
address both personal work goals, as well as overall work goals for the roles based
on the position requirements.

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 Work into your project portfolio in Section 3 and answer all of the questions in the
section: Work goals and plans.

Research and review at least four professional development opportunities that

would be relevant to the role that you have chosen and that relate to the work goals
you have identified in the Work Goals and Plans section.
Use the Professional Development Plan Template in Section 3 of your Project
Portfolio to guide you with your response to this activity.
Assume that the organisation allocates a budget of $1,500 per year per staff
member for professional development, so your decisions on professional
development opportunities should be based on this. Also identify at least three free
professional development opportunities that can be completed easily on your own
or with some of your class members, for example, participating in webinars or
engaging on Linked In forums, watching TED Talks together or some other suitable
activities. You will be required to participate in these opportunities and provide a
report on it.
Complete the professional development plan with the details of at least four
professional development/networking opportunities that could be attended by
someone in this job role over the next 12 months.
You are be required to include a brief description of each professional development
opportunity, costs and location and date/s as applicable.
Work into your project portfolio in Section 3 and answer all of the questions in the
section: Professional development plan.

Participate in the three professional development opportunities you identified

above. This will have to occur over a period of time so you will need to discuss with
your assessor a timeline to complete the activities and when the due date will be.
Complete all sections of the Professional Development Report Templates in
Section 3 of your Project Portfolio to guide you with your response to this activity.
Each question in the report should be answered in approximately one paragraph.

7. Influence, support and provide resources for second individual

Imagine that it is one year later, and Boutique Build has expanded into the Brisbane
and Sunshine Coast market as planned.
As the Operations Manager, you are responsible for a number of staff who travel
regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It
has come to your attention recently that one of the staff members, Aniko, has been
accruing frequent flyer points from business travel and using these points for their
own personal travel. You are unsure if this is allowed or not and so decide to
investigate the situation.

Review the company’s code of ethics to identify current values and standards and
to identify whether it addresses the issues of accruing frequent flyer points.
Identify and review the codes of ethics and other documents from at least three
other companies on how they manage the issue of staff use of frequent flyer points.

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 Develop a memo for the CEO that makes a recommendation on whether the
practice of accumulating frequent flyer points for personal use should be allowed.
Attach this memo to Section 3 of your Project Portfolio.

Update the Code of Ethics.

Write an updated version of the company’s Code of Ethics based on your
investigation and the response given to you by your CEO.
Attach it to Section 3 of your Project Portfolio.

Meet with Aniko (who will be roll played by your assessor) to discuss the new Code
of Ethics with her personally, and help her to see that she is unable to continue on
with her current practice.
During the meeting, you will be required to demonstrate interpersonal skills and
build trust and confidence in Aniko as part of your team.
This meeting will last approximately 20 minutes.
To do this you will need to demonstrate:

• Your ability to clearly and confidently present information

• Your ability to encourage questions from the individual

• Your ability to use active listening to confirm information and ideas.

• Your flexibility and adaptability to help her see that she is not being disciplined
but that the policy is changing and she needs to adhere to the new code of
ethics requirements for future travel

• Your ability to be a positive role model to Aniko as a valued member of your

team

• Your ability to empower Aniko and to help her feel assured of your trust and
confidence in her.

Send an email to all staff

The text of the email should be in grammatically correct English, written in an
appropriate (polite, business-like) style and demonstrate positive leadership and
role modelling.
It should include a summary of the company’s position on this issue, as well as
clear directions for staff with regard to the use of frequent flyer points.
Ensure that you use clear and concise language so that all staff can understand the
company’s position.
Attach your email to Section 3 of your Project Portfolio.

Submit Section 3 of your Project Portfolio to your assessor for marking.

8. Submit your completed Project Portfolio

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 Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.

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