Dip of LM 2023 Zeena Niraj DHIMAL - 8912 - 0 - Signature Missing

PROJECT
PORTFOLIO
BLUE LOTUS COLLEGE
RTO No: 45392 || CRICOS Code: 03790G
BSBOPS502 Manage business operational

plans
Contents
Section 1: Planning for an operational plan .................................................................................................. 4
Section 2: Developing an operational plan ................................................................................................. 22
Section 3: Managing operational performance ........................................................................................... 33
BSBOPS502 PROJECT PORTFOLIO 2

Student Name
Student ID BLC01058
Unit Name BSBOPS502 - Manage business operational plans
Practical Date 01/04/2023
Submission Date 02/04/2023
Student Declaration
☒ Student Plagiarism Declaration: By submitting this assessment to the

college, I declare that this assessment task is original and has not been
copied or taken from another source except where this work has been
correctly acknowledged. I have made a photocopy or electronic copy or
photograph of my assessment task, which I can produce if the original is
lost.
☒ I confirm that the purpose and procedures of this assessment task has been
clearly explained to me.
☒ I confirm that I have been consulted about any special needs I might have
in relation to the assessment process.
☒ I confirm that the criteria used for this assessment has been discussed
with me, as have the consequences and possible outcomes of this
assessment.
☒ I confirm I have accessed and understand the assessment information as

provided in the Training Organisation’s Student Handbook.
☒ I confirm I have been given fair notice of the date, time, venue and/or other
arrangements for this assessment.
☒ I confirm that I am ready for assessment.
Student Signature: ___________________________________

Section 1: Planning for an operational plan
About the organisation Provide an overview of the organisation and

Provide an overview of the product/services/programs.
organisation and
Worlducation is a social startup that manufactures tablet
product/services/programs.
computers for primary school students. They not only focus on
Describe the key functions the hardware, but they also have a competitive team creating
and activities of the work area software, content and activities to better engage and educate
you will develop an the students.
operational plan for.
It aims to change the way children learn at school by
Briefly describe at least two implementing artificial intelligence technology that can follow up
objectives outlined in the on each child’s progress and adjust to their needs as they learn,
strategic plan (if there is no creating the optimal path learning experience.
strategic plan for your
business, develop two
objectives for your work area
or business).
Describe your job role.
Explain how your job role

contributes to the broader
goals of the business or work
area. Describe the key functions and activities of the work area
you will develop an operational plan for.
Sales team
It has a complex supply chain which begins when a sale is made

through the sales representative or via online that is handled by the
sales team .It is recorded in an internal resources planning systems
ERP system which helps to notify the operational teams about the
delivery process and needs to be delivered .The team verify the
sales order and authorise delivery of a manufacturing request
factory which is in Hong Kong .This manufacturing team in Hong
kong notes the order specifications and delivery details and
incorporates with its production schedule . All the order is
manufactured and the team arrange freight and shipping directly to
customers .
Briefly describe at least two objectives outlined in the strategic

plan (if there is no strategic plan for your business, develop
two objectives for your work area or business).
Strengthening the skills of our people , to better support
customer needs :In the planning we need to know the
power skills of our teams so it can help to support the
customer needs . we need to use the power skills of the
people .
Drive innovation to better meet customer demands : we

need proper planning and plotting to achieve any kinds
Sale
of the goals . In the customer needs demand we need to
be smart and we need to update different kinds of
technology for the company to meet the customer
demands .
Describe your job role.
s Manager
A sales manager is a person who oversees a company's entire

sales process. They are responsible for employee onboarding,
while they develop and implement a sales strategy that caters
to the strengths of the sales team.
I do different things like hiring, training, and providing
professional development for my teams and setting weekly,
monthly, or quarterly goals based on the team's performance
to date. I spent my time generating reports tracking how well
each individual achieves these seasonal targets.
As being sales manager I need to discuss about business
operational plans management and different stakeholders
such as ceo ,cfo , end users and many more .How to improve
the company’s sales performance and growth of the company
.
Explain how your job role contributes to the broader goals of

the business or work area.
To develop cloud based solutions where customers can access

software remotely.
Maintaining and increasing sales of your company's products.
Reaching the targets and goals set for your area.
Establishing, maintaining and expanding your customer base.
Servicing the needs of your existing customers

Source information CFO : : is in charge of monitoring cash flow , budgeting the
Identify stakeholders who will company’s finance , identifying its financial strengths and
contribute to the operational weaknesses, and making strategic recommendations .
plan and provide relevant
approvals:
ICT Manager: is in the charge of doing frequent evaluations of the
• Who are they (consider network and data security , understanding and taking advantage of
escalation, specialist
chances to enhance and update systems and software .
resource manager,
colleague, client)?
• What contribution will End users : are responsible for safeguarding the information
they make? resources they have access to . Both computerized and non
computerized information and information technology equipment are
• What will they approve (if
under their scope .
relevant)?
Identify and summarise any

legislation relevant to the Sales staff : Is in the control of presenting marketing, selling goods
operational plan you develop. and services to current and potential clients using convincing
Identify and summarise any arguments .
organisational policies and
procedures relevant to the
operational plan you develop. CEO : is responsible for supervising a company’s general
(Attach proof to this section of operations .
your portfolio).
Summarise the financial
information (e.g. budget and HR Managers : is in charge of conducting employee interviews
forecast) that will inform paying salaries , granting leave ,and enforcing corporate policies
spending and (attach proof to
this section of your portfolio).
Legislations
• Fair Trading Act

• Model WHS Act
• Corporations Act Privacy Act

Organisational Polices
Worlducation will ensure it has the best opportunity to attract the

best available staff by broadly advertising (internally and externally
as deemed appropriate) all vacant remunerated positions and
volunteer vacancies
. Worlducation will take all reasonable steps to ensure that

applicants may be safely entrusted with the duties of their position.
• Worlducation will internally advertise all vacant positions to

current staff and volunteers to encourage career advancement and
increase participation.
• Worlducation is committed to providing a work environment

that is free from harassment and discrimination.
• All recruitment and selection procedures and decisions will

reflect
Worlducation’s commitment to providing equal opportunity by
assessing all potential candidates according to their skills,
knowledge, qualifications and capabilities
. No regard will be given to factors such as age, gender, marital

status, race, religion, physical impairment or political opinions.
Relevant Financial and Numerical Information
Sales Targets to achieve 10% profit

Total cost of development $2 million
2020 revenue will amount to $55 million , net profit of $5 million and
net cash flow of negative $3 million .

Identify potential activities
Objectives 1 : “increase sales to increase donations to needy
What potential activities are classrooms”
required to address the
objectives (at least three per
objective)? Activity 1: Create an online advert for the new product (quoted price
What are your suggested time of $25000)
frames for each activity? Person responsible: Advertising specialist
Time frame : 2 weeks

Activity 2: Arrange a live demonstration for existing customers

Who will be responsible for Person responsible :Sales representative team
the completion of each Time frame : 4 weeks
activity?
Activity 3: Create rewards program to reward school based
on number of downloads
Person responsible : Marketing team

Objectives 2: “Strengthen the skills of our people , to

be customers “ tter support
Activity 1: Train sales staff to use new product

Person responsible :Sales manger
Time Frame :1 weeks
Activity 2: Organise school visits
Person responsible : Sales representative

Activity 3: Sponsorship program to develop personal

relationships between less fortunate children and sales staff
Person responsible :Finance and marketing
manager
Time frame : 5- 6 weeks

Establish potential human
resource requirements Activity 1: Create an online advert for the new product (quoted price
of $25000)
For each potential activity in
• Need a specialist input , consultant is required
the operational plan, list the
human resources required (at • Consultancy fees apply
least one new human • Check for the music rights for backing track used in the
resource should be required). advert .
For each human resource:
• research and summarise

information on resource
options and how the • Customize your demo to tell your customer's story.
resource may be sourced • Use visuals to demonstrate potential
(e.g. can internal staff do • Know as much about your customer as you do about your
the job, are consultants product. Knowing your product inside and out is only half the
required etc.?). battle
• analyse options and

choose one. Activity 3: Create rewards program to reward school based on number
of downloads
• explain how the resource
will be recruited and • Create Customer royalty program
inducted following policy
• Implementing Total rewards strategies
and procedure.
• Understanding reward management systems
• explain any financial
implications (e.g.

approval required,
amount to be budgeted
for etc.).
explain any Intellectual Activity 4: Train sales staff to use new product
Property (IP)
requirements, rights and • Listen In On To Demo And Pitch Calls.
responsibilities linked to • Make Training Simple And Customized.
the resource. • Shadow A Skilled Salesperson. Understand Client
Pain Points.
• Combine Training Modules And In-Person Training.
• Review Wins And Lost Opportunities.
• Decide Where You are Going.

• Ask Your Administrator.
• Arrange for Transportation.
• Decide On a Food Plan.
• Plan Your Schedule
Activity 6: Sponsorship program to develop personal relationships

between less fortunate children and sales staff
• Communicate Your Expectations.

• Create & Maintain That Close Working Relationship.
• Maintain Transparent Communication.
• Get to Know Sponsors' Target Markets.

Establish potential physical
Activity 1: Create an online advert for the new product (quoted price
resource requirements
of $25000)
Use the information from your
Select your
research and knowledge of
channels.
your work area. Brainstorm for fresh ideas.
For each potential activity in The design
the operational plan, list the process.
physical resources required Deliver your advertisements.
(identify at least one).
For each physical resource:
• research and summarise

information on resource
alternatives (e.g. RPA vs Activity 2: Arrange a live de monstration for existing customers
human input) Be realistic when developing a new
product.
• analyse options and
choose best one Consider creating a minimum viable product
• explain how the resource first.
will be Create a budget and stick to
it.
obtained/purchased
Hire the right person for the product development
following policy and
process
procedures
• explain any financial

implications (e.g. approval
required,
amount to be budgeted
for etc.) Activity 3: Create rewards program to reward school based on
number of downloads
• explain any Intellectual
Choose a program type that aligns with the
Property (IP)
brand.
requirements, rights and
Define the loyalty program's
responsibilities linked to
goals.
the resource (other than
those already considered). Know the audience.
Personalize the customer loyalty

program.
Create incentives through
referrals.
use new
Activity 4: Train sales staff to product
Define a selling point. A selling point is a reason your customer may
buy your product.
Gather
support.
Show
enthusiasm.

Train your
team
Activity 5: school visits

Organise
Plan Your Schedule.
Arrange Your Supervision.
Create a Permission
Form.
Decide Who's Allowed To Go

Define your organization's goals.

Ensure you have the support of key stakeholders within the
organization.
Define expectations and train sponsors.
Support a culture of sponsorship by providing continued clarity.
Establish potential KPIs Activity 1: Create an online advert for the new product (quoted price
of $25000)
For each activity, establish
measurable KPIs. Define KPIs Based Upon Campaign Goals. At the outset of an y
marketing campaign is the challenge of defining overall strategy and
Show how you approached goals.
establishing the KPIs in a Identify Key Data Points and Set Analysis I ntervals.
mathematical way using Centralize and Visualize Data
problem-solving.
How do the KPIs reflect
financial requirements?
List ways to monitor the KPIs.
Prepare in advance. Before the product demo, you should know who
you're meeting with.
Set an agenda. Let them know the structure of your presentation.
Include time for initial questions.
Describe the value propositions
Activity 3: Create rewards program to reward school based on

number of downloads

Personalize the customer loyalty
program.
Create incentives through
referrals.
Promote the customer loyalty
program.
Measure success and adjust accordingly.

Monthly sales
growth
Average profit
margin.
Monthly sales bookings dollars for the month
.
Sales Opportunity

Customer Acquisition Cost.
Customer Lifetime Value.
Customer Satisfaction
Score.
Revenue per
FTE.
Student Achievement.
Discipline
Referrals.
Attendance
Rates.
Graduation Rates

between
Activity 6: less fortunate children and sales
staff
Sponsorship program to develop personal

relationships
Define your organization's
goals.
Ensure you have the support of key stakeholders within

the
organization.
Define expectations and train
sponsors.
Support a culture of sponsorship by providing continued clarity.

Identify data security issues Activity 1: Create an online advert for the new product (quoted price
of $25000)
Identify any data security
requirements or issues Right to trace details of viewers
associated with the activities.
Ensure that the participant’s devices are virus free
Activity 3: Create rewards program to reward school based on

number of downloads
Data Privacy Responsibilities of the users
Training the new staffs to use new products and the systems .

Not applicable
Not applicable

Data privacy responsibility on the program participants

☒
Proof of policies and procedures relevant to work area
and/or operational plan
Attach:
☒
Proof of financial information and relevant calculations
(e.g. budget, graphs)

Section 2: Developing an operational plan
Consult with others

Summarise the outcomes of
your meeting with relevant
stakeholders:
• Which stakeholders did

you consult with?
• Why were these

We consult with the CFO .
stakeholders part of the
consultation process?
• Were any changes to They were in the consultation process for the to make wise financial
your suggested activities, decisions about a wide range of their financial dealing
resources, timeframes,
KPIs and monitoring They helps in better tax strategy to finding ways to cut costs and
processes requested? build revenue and they helps businesses achieve financial success.
Describe how you

collaborated to achieve joint An Operations Key Performance Indicator (KPI) or metric is a
outcomes. discrete measurement that a company uses to monitor and evaluate
How did you seek feedback, the efficiency of its day-to-day operations. These operations KPIs
advice and support? help management identify which operational strategies are effective,
and those that inhibit the company .
Activity 1: Create an online advert for the new product (quoted price
of $25000)
Person responsible: Advertising specialist
Person responsible :Sales representative team

Activity 3: Create rewards program to reward school based on number

of downloads
Person responsible : Marketing team

We can collaborated to achieve joint outcomes by doing following

ways :

Lead from the front: We always need to show them the result by
leading them as examples in the company .
Encourage personal accountability: We always nee d to encourage
the personal accountability of the teams for the more confidence .
Create a culture of mutual trust and respect. : In the company we to
need create sense of culture of mutual trust and respect among the
teams .
Align employee and management with core values and goals: T he
first important part of the management is team core and working
together as a team . Aligning the team together makes compan y
more strong and better.
Embrace technology: we need to upgrade and need to embrace th e

technology for the better improvement of company .
We can seek feedback, advice and support by follo wing ways they
are :
Ask for more information.
Request time.
Create an action plan that starts with visible change.
Find an honest confidant.
Follow up in the long term
Objective Person Timeline Resources KPI Budget

Activity/ responsible required
strategy to for
achieve completion
objective

Objective Activity Person Human and KPI to
selected When must measure and
required to responsible physical
from the activity monitor
realise for the resources
strategic be success of
objective activity’s required to
plan completed the activity
successful complete
completion by or during
activity
which
period is it
to be
completed
Increase Train staff to Sales 1 weeks Trainer $3000

When all
sales to use products Manager
increase Training your staffs
donations to Materials are able to
needy use all
Location for
classrooms training products and
sessions explain it to
another staff
.
Organise Sales 2 weeks When all the $5000

School
school visits representativ staff are able
e management to visit school
in schedule
timetable .
School
location for
the visits
Finance and 5-6 weeks Materials for When all the $20000
Sponsorship
marketing the children . children gets
program to
manager sponsorship
develop Program
with good
personal related to the
children . relationship
relationships
with the team
between less
management
fortunate
..
children and
sales staff

Objective Person Timeline Resources KPI Budget
Activity/ responsible required
strategy to for
achieve completion
objective
Strengthen Create an Advertising 2 weeks When all the $25000

Online
the skills of online advert specialist online
the people management
for the new advertisemen
for the better systems
product t is properly
customer Online marketed
services strategically .
websites
Proper
advertisemen
t
Arrange a live Sales 4 weeks When all the $5000

Device
demonstration representativ live
for existing required for
e team demonstratio
customers the
n are
projections . properly
Proper represented
locations is to the
customers .
needed
Proper
management
for live
demonstratio
n
Create Marketing 4 weeks When all the $20000

Rewards
rewards team rewards are
program
program to being
reward school implementati
created with
based on on properly .
the high
number of System chain based
downloads
for the number of
number of downloads .
the
downloads .

Develop a contingency plan.
Potential risks Planned Response

Activity/strategy
to achieve
objective
How you will mitigate the risk

Activity required to Risk associated with
realise objective the activity

Create an online Implement law for cyber security for copyright issues
Advert does not
advert for the new Regular backup for systems .
result in sales
product
Defamation.
Regulatory
Compliance.
Fraud
Arrange for a live Time crunch Proper management for live demonstration
demo for existing
customers . Operational changes Fixed timeframes
Limit the costs
Create rewards Delay in rewards Fast track for the rewards

program to reward
Biased rewards Biased limitations
school based on
systems according
number of
to students
downloads
Train staff to use Loss Reduce the psychological risks and maintain the
products of standard of the product by giving proper training
Confidentialit programs .
y
Legal
risks
Psychological
risks
Organise school Timetable Timetable should be maintain

visits management
Location should be fixed
schedule
Location fixed
process
Less biased personal Biased limitations

Sponsorship matters
program to develop Fast track for the sponsorship
personal Delay in sponsorship
relationships
between less
fortunate children
and sales staff

Approve plan
Follow organisational policies
and procedures to seek
approval for your operational
plan:
• Who will you seek

approval from?
We need to seek approval from the CFO.
• How will you seek
approval? We can seek approval by sending email , team meetings , or draft
etc.
Attach proof of approval (e.g.
minutes of executive team Email Format Examples : Subject : Approval for sales department
meeting, draft email) to this operational plan
section of the portfolio.
Niraj Dhimal
CBD , VIC 3000

Niraj
@gmail.com
Ann Amstrong
Worlducation partner limited
Carlton ,vic 3053
Dear sir Ann
Subject : Approval for sales department operational plan
As being sales operational manager of this company I want to

implement some of the changes in the operational plan of the
company for the upcoming advancement levels for the growth . For
that one I need your approval for in this plan . Hope you understand
and support me for in this plan .Thank you
Sincerely,
Niraj Dhimal

Document resource
We can request for the quote and we can put the advertisement for
requirements
the document resources :
Document the resource
requirements (following
organisational policy and Process for Resources acquisition
procedures).
Resource Acquisition focuses on defining the needs for the project,
Attach proof to this section of the and obtaining the right resources for the team and other resources
portfolio. and tools available to manage the effort.
Determine required resources.

Acquire resources.
Manage
resources.
Control resource
usage
the business will only advertise the

Advertise internally
rnal job adverts are usually placed on
. Inte
Internal advertising means thatss or in internal intranets so that only
job to existing employessem. External advertising is used
noticeboards within the busine
existing employees can see th
when the business is.
Assess company
requirements.
Compose a job description.
Plan the advertisement
process.
Create the
advertisement.
Promote the position on a company
website.
Use a social media
platform

Requirements for obtaining
q uote : s or
services
A request for quotation (RfQ) i
company or public entity reque a business process in which
purchase of specific products a
same thing as Call for bidssts a quote from a supplier for the
Your business details. . RfQ generally means the
Total and the breakdown of costs.
Variations and revisions.
Payment terms and
conditions.

Preferred payment
method.
Schedule of work with a quote expiry
date
Explain plan to team PPT completed in class . Refer to attachment

Attach proof to this section of Attach in the mail
the portfolio (if not already
viewed in person by the
assessor).
Attach: Proof of stakeholder meeting (if relevant) ☒
Documented resource requirements ☒
Operational plan (if you did not use the provided table) ☒
Contingency plan (if you did not use the provided table) ☒
Proof of operational plan approval ☒
Explanation to team (if relevant) ☒
Section 3: Managing operational

performance

Confirm human resource
acquisition Letter of employment
Confirm that any new staff Letter of offer (successful candidates)
members required to complete
the activities in the operational
plan were recruited and
inducted according to the
organisation’s policies, Maggie Perez
practices and procedures (e.g. ADDRESS
via email, face-to-face
Date: Date
conversation, survey etc.)
Re: Contract of Employment
Attach proof to this section of
the portfolio.
Dear Maggie
We are pleased to offer you ……….
The purpose of this contract of employment is to set out clear

terms and conditions of employment.
Commencement Date
Your employment will commence on ………….

Location
You will be based at our head office.

Position
Accounts Officer reporting to Principal Consultant

The roles and responsibilities of this position will be
described separately in an attached Position Description.
Term
This is a part time job share position.

Terms of Employment
Remuneration
Your salary is at a rate of $60,000 per year pro rata.

Payment
Your salary will be paid monthly.
Superannuation

Superannuation payments of 9.5% of your total salary will be made
on your behalf in
accordance with the Superannuation Guarantee into a
Superannuation fund of your ch oice. If
you do not choose a fund, your contributions will be placed into the
default fund. Salary
Review the
Your remuneration package will be reviewed annually on or about
anniversary of your
employment or in accordance with workplace
laws.
Hours of Work between 8 am
Grow5pm.
and Management Consultants
Your Wednesday. It general hours of business are
working
is daysthat
expected will be Monday and Tuesday and every alternate
you work 37.5 hours every fortnight.

hours
From time
or after
to time you will be required to work reasonable additional
hours
when necessary to perform your duties. You will receive time in lieu
for this work.
Leave Entitlements
Annual Leave year of

You are entitled to 20 days’ (4 weeks’) annual leave pro rata per
service, Leave is taken
accrued in accordance with the Fair Work Act 2009 and should be
within one year of
falling due, on occasions negotiated with your manager.

Personal leave
You are entitled

accordance withto 10Fair
the days paid personal/carer’s leave pro rata in
Work Act 2009.
You are entitled

occasion to a period
in accordance withof two days unpaid carer’s leave per
the Fair Work Act 2009.
per
You occasion in to
are entitled accordance
a period of two days paid compassionate leave
with the Fair Work Act 2009.
Long Service Leave

You will be entitled to long service leave of 2 months in line with the
provisions of the Long
Service Leave Act 1992.
Parental Leave
You are entitled to parental leave in line with the provisions of the
Fair Work Act 2009. This will be up to 12 months of unpaid leave
following 12 months of service.
Termination
Grow Management Consultants may terminate your employment
by giving the following period of notice (or payment in lieu)
depending on your length of service:
Period of continuous service Notice period

Not more than 1 year 1 week
More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks

More than 5 years 4 weeks
If you are over 45, with more than two years’ continuous service,
you will receive an additional week’s notice (or payment in lieu).
The company may terminate your employment at any time without

notice if:
you are guilty of serious misconduct or you are in material breach

of a provision of this contract, including confidentiality undertakings.
Following the termination of your employment you will be required

to return all company property.
Probationary Period
A three-month Probationary Period will apply to this role. During this

time, you will receive
advice, training and guidance to help you become familiar with, and
competent in, performing
the work you have been appointed to do. The appointment is

subject to the satisfactory
completion of the Probationary Period, which itself is subject to
termination during any stage, by either party, upon one week’s
notice in writing, or by payment in lieu of notice.
Privacy

You are required to observe and uphold all of the Company’s
privacy policies and procedures as
implemented or varied from time to time.
Company Policy
Grow Management Consultants has in place a number of
company policies and procedures.
You are required to comply with company policy. A failure to comply

with these policies may result in disciplinary action being taken
against you.
These policies are found on our Intranet. These policies do not form
part of this contract of employment.
Confidentiality of Information
During your employment, you may become aware of
information relating to the business of
Grow Management Consultants, including but not limited to
client lists, trade secrets, and client details and pricing
structures.
Confidential information, including client lists, trade secrets,

pricing structures and any and all
documents created by you in the course of your employment
remain the sole property of Grow
Management Consultants You shall not, either during or after your

employment, without the
prior consent of the Grow Management Consultants, directly or
indirectly divulge to any person or use the confidential information
for your own or another’s benefit.
Jurisdiction
This contract is made in the State of student to add state.
Welcome and Acceptance

Maggie Dent, we would like to take this opportunity to welcome you
to Grow Management
Consultants and wish you a long and rewarding career with
us.
Yours sincerely,
Paul Burn, Principal Consultants
I, Maggie Perez accept the terms and conditions of this

contract.

Signed: _________________________________________
Dated: _________________________________________
A copy is provided for your records.
Private and confidential
James Strong
ADDRESS
Date: Date
Re: Contract of Employment
Dear Maggie
We are pleased to offer you ……….
The purpose of this contract of employment is to set out clear

terms and conditions of employment.
Commencement Date
Your employment will commence on ………….
Location
You will be based at our head office.
Position
Accounts Officer reporting to Principal Consultant
The roles and responsibilities of this position will be
described separately in an attached Position Description.
Term
This is a part time job share position.

Terms of Employment
Remuneration
Your salary is at a rate of $60,000 per year pro rata.
Payment
Your salary will be paid monthly.
Superannuation

Superannuation payments of 9.5% of your total salary will be made
on your behalf in
accordance with the Superannuation Guarantee into a
Superannuation fund of your choice. If
you do not choose a fund, your contributions will be placed into the
default fund.
Salary Review
Your remuneration package will be reviewed annually on or about
the anniversary of your employment or in accordance with
workplace laws.
Hours of Work
Grow Management Consultants general hours of business are
between 8 am and 5pm. Your
working days will be Monday and Tuesday and every alternate

Wednesday. It is expected that you work 37.5 hours every
fortnight.
From time to time you will be required to work reasonable
additional hours or after hours
when necessary to perform your duties. You will receive time in lieu
for this work.
Leave Entitlements
Annual Leave
You are entitled to 20 days’ (4 weeks’) annual leave pro rata per
year of service, Leave is
accrued in accordance with the Fair Work Act 2009 and should be
taken within one year of falling due, on occasions negotiated with
your manager.
Personal leave
You are entitled to 10 days paid personal/carer’s leave pro rata in

accordance with the Fair Work Act 2009.
You are entitled to a period of two days unpaid carer’s leave per
occasion in accordance with the Fair Work Act 2009.
You are entitled to a period of two days paid compassionate leave

per occasion in accordance with the Fair Work Act 2009.
Long Service Leave

You will be entitled to long service leave of 2 months in line with the
provisions of the Long
Service Leave Act 1992.
Parental Leave
You are entitled to parental leave in line with the provisions of the
Fair Work Act 2009. This will be up to 12 months of unpaid leave
following 12 months of service.
Termination
Grow Management Consultants may terminate your employment

by giving the following period of notice (or payment in lieu)
depending on your length of service:
Period of continuous service Notice period
Not more than 1 year 1 week
More than 1 year, but not more than 3 years 2 weeks
More than 3 years, but not more than 5 years 3 weeks
More than 5 years 4 weeks
If you are over 45, with more than two years’ continuous service,
you will receive an additional week’s notice (or payment in lieu).
The company may terminate your employment at any time without
notice if:
you are guilty of serious misconduct or you are in material breach
of a provision of this contract, including confidentiality undertakings.
Following the termination of your employment you will be required

to return all company property.
Probationary Period
A three-month Probationary Period will apply to this role. During this
time, you will receive
advice, training and guidance to help you become familiar with, and
competent in, performing
the work you have been appointed to do. The appointment is

subject to the satisfactory
completion of the Probationary Period, which itself is subject to

termination during any stage, by either party, upon one week’s
notice in writing, or by payment in lieu of notice.
Privacy

You are required to observe and uphold all of the Company’s
privacy policies and procedures as
implemented or varied from time to time.
Company Policy
Grow Management Consultants has in place a number of

company policies and procedures.
You are required to comply with company policy. A failure to comply
with these policies may result in disciplinary action being taken
against you.
These policies are found on our Intranet. These policies do not

form part of this contract of employment.
Confidentiality of Information
During your employment, you may become aware of
information relating to the business of
Grow Management Consultants, including but not limited to
client lists, trade secrets, and client details and pricing
structures.
Confidential information, including client lists, trade secrets,
pricing structures and any and all
documents created by you in the course of your employment
remain the sole property of Grow
Management Consultants You shall not, either during or after your
employment, without the
prior consent of the Grow Management Consultants, directly or

indirectly divulge to any person or use the confidential information
for your own or another’s benefit.
Jurisdiction
This contract is made in the State of student to add state.
Welcome and Acceptance

Maggie Dent, we would like to take this opportunity to welcome you
to Grow Management
Consultants and wish you a long and rewarding career with

us.
Yours sincerely,
Paul Burn, Principal Consultants

I, Maggie Perez accept the terms and conditions of this
contract.

Signed: _________________________________________
Dated: _________________________________________
A copy is provided for your records.

Niraj Dhimal
CBD , VIC 3000
Niraj
@gmail.com
Ceo Lucas Lopez

Carlton ,vic 3053
Dear sir Lucas
As being sales operational manager of this company I wanted to

show this human resources acquisition format and the process of
this letter format to you . Hope you see this and rectify if any errors
in this format . Hope you approve this format in your free time ,
Thank you
Sincerely,
Niraj Dhimal
Confirm physical resource

acquisition Niraj Dhimal
Confirm that any new physical CBD , VIC 3000
resources and services
required to complete the Niraj
activities in the operational @gmail.com
plan were acquired according
to the organisation’s policies,
practices and procedures (e.g. Ann Amstrong
via email, face-to-face Worlducation partner limited

conversation, invoices, quotes Carlton ,vic 3053
etc.)
Attach proof to this section of the

portfolio.
Dear sir Ann
As being sales operational manager of this company I want to f

the changes in the advertisements quotes like
implement some o
ional marketing talks at people and content marketing talks
“Tradit
plan of the company for the upcoming advancement
with them
levels for the growth . For that one I need your approval for in this
“
plan . Hope you understand and support me for in this plan .Thank
you
Sincerely,
Niraj Dhimal

Incorporate Intellectual Niraj Dhimal
Property (IP) requirements
CBD , VIC 3000
Take necessary steps to
Niraj
ensure any IP requirements
@gmail.com
(established in Section 1 of
your Project Portfolio) are
incorporated in the execution
Marketing Manager
of activities (e.g. memo to
staff, contractual agreement, Worlducation partner limited
email to include it in induction Carlton ,vic 3053
process etc.)
Attach proof to this section of the

portfolio.
Dear sir

implement some of the changes in the Incorporate Intellectual
Property (IP) requirements plan of the company for the upcoming
advancement levels for the growth. We are facing this kind of

issues in IP data tampering , password threat , Breach in
operational plan systems and unauthorised access to datadifferent
/spreadsheets . For that one I need your requirements forsupport me
resources for this problem . Hope you understand and for in
this plan , we can do meetings and find solutions for this
issues .Thank you
Sincerely,
Niraj Dhimal
Plan and implement monitoring KPI stands for key performance indicator, a quantifiable measure of
performance over time for a specific objective. KPIs provide
Choose one activity and its
targets
related KPI.
that help people across the organization make better decisions
Establish a process that can
be used to monitor and for teams to shoot for, milestones to gauge progress, and insights
document performance of the .
KPI (either using a flowchart or
words).
Activity 1: Create an online advert for the new product.
Implement the process (e.g. by
placing a poster in the office,
sending an email etc.)
Attach proof of your

implementation to this section
of your portfolio.
People responsible
Advertising consultant /Team
Resources requirements
Editing equipment
Production set up
Advert team computers
Graphic designers
Marketing management

Financial requirements : $2500
KPI-
Delivered within budget and specified

me Frames
ti
Engagement Rate
Conversion Rate
Time frame :
2 weeks
Assess progress
Assess and document the
progress of the activity you
selected to monitor in the
previous step (use the data
showing underperformance).
You may consider:

It is likely to be completed if the Budget is maintained properly .
• Is it likely to be completed
within the timeframe set?
It will meet the budget if there is proper management system for the
• Will it meet budget?
budget management team and systems .
• Are any additional
resources required?
Any additional resources required are having the project proper
• Are any resources under-
performing (identify at schedule timeframe .
least one)?
Attach relevant data/proof of
progress to this section of your
portfolio. Production set up should be manage properly if it is not managed
it can affect the whole projects .
Attach documented
performance to this section of
your portfolio.
Negotiate and approve

variations
.
Summarise the outcomes of
your negotiations with relevant CFO Ann amstrong and advert consultant and sales manager are
stakeholders: the part of the negotiation.

Who was part of the Reasons for underperformance
negotiation?
Poor communication. Lack of communication is a major reason why
What are reasons for teams might underperform.
underperformance and Ineffective leadership. Another dr iver of poor team performanc e is
how can it be solved? ineffective leadership.
Low employee engagement.
What did you negotiate
Lack of motivation.
(e.g. adjusted timeframe
Poor job fit
to allow for additional
Proper management should implemented for the better
training)?
underperformance
How can you support the We can support them by maintaining the timeframes in actual time
resource going forward? period for any kinds of company projects .
Which variations were
approved?
Attach proof of your
negotiation to this section of
your portfolio (if not already Niraj Dhimal
viewed in person by your
CBD , VIC 3000
assessor).
Niraj
@gmail.com
Ann Amstrong
Carlton ,vic 3053
Dear sir Ann

implement some of the variations and negotiation for the company
for the upcoming advancement levels for the growth . We need to
gather everyone with the team for the meetings . For that one I
need your approval for in this variations and negotiation plan .
Hope you understand and support me for in this plan .Thank you
Sincerely,
Niraj Dhimal

Approve variations.
Gain approval from relevant Niraj Dhimal
stakeholders for the negotiated
CBD , VIC 3000
variation(s).
Niraj
Attach proof to this section of
your portfolio (e.g. minutes of @gmail.com
executive team meeting, email
etc.).
Ann Amstrong

Carlton ,vic 3053
Dear sir Ann

implement some of the variations for the company for the upcoming
advancement levels for the growth . We need to gather everyone
with the team for the meetings . For that one I need your approval
for in this variations plan . Hope you understand and support me for
in this plan .Thank you
Sincerely,
Niraj Dhimal
Address underperformance
.
Confirm that support is
provided where necessary
according to policy and Niraj Dhimal
procedures (e.g. email to
arrange training). CBD , VIC 3000
Niraj
@gmail.com

Attach proof of confirmed
support to this section of your
portfolio. Ann Amstrong
Carlton ,vic 3053
Dear sir HR
As being sales operational manager of this company I want to email

you about the low productivity of the staff of sales department
. We need to do proper re training for the staff for the better
performance . For that one I need your approval for in this re
training program plan . Hope you understand and support me for in
this plan .Thank you
Sincerely,
Niraj Dhimal
Attach: Proof to confirm recruitment and induction processes ☒
Proof to confirm physical resource acquisition processes ☒
Proof of incorporated IP requirements ☒
Proof of implementation of monitoring process ☒
Proof of data/progress (if relevant) ☒
Documented performance ☒
Proof of negotiation (if relevant) ☒
Proof of approval ☒
Proof to confirm additional support ☒

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PROJECT

BLUE LOTUS COLLEGE

RTO No: 45392 || CRICOS Code: 03790G

BSBOPS502 Manage business operational

BSBOPS502 PROJECT PORTFOLIO 2

Unit Name BSBOPS502 - Manage business operational plans

Practical Date 01/04/2023

Submission Date 02/04/2023

☒ Student Plagiarism Declaration: By submitting this assessment to the

☒ I confirm I have accessed and understand the assessment information as

☒ I confirm that I am ready for assessment.

Student Signature: ___________________________________

BSBOPS502 PROJECT PORTFOLIO 3

About the organisation Provide an overview of the organisation and

Explain how your job role

It has a complex supply chain which begins when a sale is made

Briefly describe at least two objectives outlined in the strategic

Drive innovation to better meet customer demands : we

Describe your job role.

A sales manager is a person who oversees a company's entire

Explain how your job role contributes to the broader goals of

To develop cloud based solutions where customers can access

BSBOPS502 PROJECT PORTFOLIO 5

Identify and summarise any

• Fair Trading Act

• Corporations Act Privacy Act

BSBOPS502 PROJECT PORTFOLIO 7

Worlducation will ensure it has the best opportunity to attract the

. Worlducation will take all reasonable steps to ensure that

• Worlducation will internally advertise all vacant positions to

• Worlducation is committed to providing a work environment

• All recruitment and selection procedures and decisions will

. No regard will be given to factors such as age, gender, marital

Relevant Financial and Numerical Information

Sales Targets to achieve 10% profit

BSBOPS502 PROJECT PORTFOLIO 9

Time frame : 2 weeks

BSBOPS502 PROJECT PORTFOLIO 10

Person responsible : Marketing team

Objectives 2: “Strengthen the skills of our people , to

Activity 1: Train sales staff to use new product

Person responsible : Sales representative

Activity 3: Sponsorship program to develop personal

Time frame : 5- 6 weeks

• research and summarise

• analyse options and

BSBOPS502 PROJECT PORTFOLIO 11

Activity 5: Organise school visits

• Decide Where You are Going.

Activity 6: Sponsorship program to develop personal relationships

• Communicate Your Expectations.

BSBOPS502 PROJECT PORTFOLIO 13

For each physical resource:

• research and summarise

• explain any financial

Personalize the customer loyalty

BSBOPS502 PROJECT PORTFOLIO 14

Activity 5: school visits

BSBOPS502 PROJECT PORTFOLIO 15

Define your organization's goals.

Activity 2: Arrange a live demonstration for existing customers

Activity 3: Create rewards program to reward school based on

BSBOPS502 PROJECT PORTFOLIO 16