Q&A

COUNTER-PUT HOT AND COLD PURE WATER FILTER

LIST OF FREQUENTLY ASKED QUESTIONS

STT QUESTION Answer the Question

A Product features section
Products are manufactured according to ISO 9001:2015
standards
The product meets QCVN 4:2009/BKHCN conformity
Manufacturing quality of the
1 certification
product?
Water bottles and materials meet safety standards of the Food
Safety and Health Management Board according to QCVN 12-
1:2011/BYT standards
The purifier has a tray of water storage, holding a maximum of
Volume of filtered water of the 2.5L of water. When the water run out symbol turns red, pour
2
product out the Rejected water (remaining waste water in the tank) and
add new water to the tray to continue using.
The machine can filter 3000L of water. When the 3000L runs
When do you need to replace the out, there will be a warning button to let users know and replace
3
filter core? the filter core. Depending on the amount of water used daily,
filter core replacement time is usually every 1-3 years.
The machine has 2 stages of pure water filtration: CF (PP +
ACF) + RO;
Stage 1: cartridge filter composite filter includes 2 levels:
What is special about the filtration - PP filter: separates sediment, rusty steel, sand...
4 technology of the RO countertop - Activated carbon filter: removes color, odor, organic
hot and cold pure water purifier? pollutants, heavy metals, inhibits bacteria...
Stage 2: RO (reverse osmosis membrane) is capable of filtering
out bacteria, viruses, heavy metal ions and remaining pesticides.
Water after RO filtration is pure water
- Compact hot and cold RO pure water filter, can be placed in
the kitchen, office, bedroom, all very convenient and
aesthetically pleasing.
Advantages of the product - Besides, instead of connecting the water permanently to a
5
compared to other water purifiers faucet, when it runs out, just take the water from the faucet into
the bottle, then put it in the machine to filter out pure, fresh
drinking water, without the phenomenon of old water got re-
contaminated after filtration
The RO machine consists of 2 compartments, the discharged
Does the machine have wastewater
6 water will go into 1 compartment, empty out all water when
output?
changing.

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 Does the product need regular Because this is a daily use product, NGO encourages you to
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cleaning? regularly clean the bottle 1 to 2 times a week.
After filtering, water should be used within 24 hours, avoiding
How long can water be used after
8 storing water for more than 24 hours will cause bacterial re-
filtering?
infection.
Is the cost of using an RO purifier The machine is capable of filtering 3000L of water, needs to
9 more economical than using bottled replace the filter core after about 3 years of use, about 283
water? VND/L.

Can the machine filter hot water,

10 tea, fruit juice, sea water or salty Do not because it will quickly damage/clog the filter.
water?

- The purifier can filter urban water and rural water

What is the suitable water source
11 - Water used is taken from water sources at home, office, school
to use with the Water Purifier?
and other public places

B After-sale technical support

When I need technical support Each product comes with instructions for use. In case you need
1 about a tabletop hot and cold pure in-depth support, please contact the technical department at
water purifier, what should I do? hotline: 0969 867 924 or 0969 867 925

You should replace the filter core after 1-3 years of use. NGO
sells genuine filter cores separately.
- Order replacement cores at website:
2 Where can I buy filter cores?
https://shopngoenvironment.com/product/thiet-bi-loc-nuoc-tinh-
khiet-nong-lanh-dat-ban-3/
- Or call hotline: 0969.867.924 & 0969.867.925 for advice

3 Warranty period Products are warranted for 12 months

C Common errors/problems when using the product

Check and correct in the following order:

1. Is the filter element damaged by any physical/chemical
The filtered water has a strange impact? If so, the filter core needs to be replaced
1
smell/taste
2. The filter core has been used for more than 3 years. The filter
core should be replaced

D Order and payment

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1 I need ordering instructions
2 How can I pay?
If I receive the goods, the goods
3 are defective or broken, how will
the supplier handle it?
Please follow these steps:
Step 1: Click on Link Click on Link
https://shopngoenvironment.com/product/thiet-bi-loc-nuoc-tinh-
khiet-nong-lanh-dat-ban-3
Step 2: Select the ADD TO CART function and select
CHECKOUT
Step 3: Choose payment method
After placing your order, you will have 2 payment options:
- Option 1: Payment on delivery (COD): You will pay the
goods and shipping fees to the Shipper at the time of receipt.
- Option 2: Pay by bank transfer: After completing the ordering
step, you will receive an order code. You need to use this order
code to pay according to the syntax instructions on the website.
When you choose this form of payment, you will enjoy NGO's
Free Shipping policy applicable nationwide
* With orders placed from
https://shopngoenvironment.com/product/thiet-bi-loc-nuoc-tinh-
khiet-nong-lanh-dat-ban-3
- We will receive information and work with the carrier, check
the condition and return according to the company's announced
warranty policy.
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