FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: Sagar Halder

BatchCode: G1 Centre: Rajarhat

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in theblanks

1. Continental Plan offers room tariff andbreakfast.

2. Pallanjee pestonjee started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, JamshetjiNusserwanji Tata constructed the Taj mahal
Hotel in Bombay(Mumbai)
5. Self-respect is very important as it signifies respect for others and
values for other people’s time.
6. The orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. The cruise is an anchored passenger ship (which is not seaworthy) that
is operated as a deluxe hotel.
8.Housekeeping and accounting are two main Support Centers in a hotel.
9. Floor limit is the credit limit given by the credit card company to the
cardholder.
10. Retention charge is the money paid by the guest in order
 to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a member of an group_.
14. The rack rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A walk in guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correctoption

1. A tariff calculated at 75% of the RackRate.

Rackrate Dayrate

Write the correct choice: Day rate.

2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit

Write the correct choice: Floor limit.

3. The number of in-house guests in a hotel at any point of time.

HouseUse HouseCount

Write the correct choice: House count.

4. A guest who is not given any credit facility in the hotel.

NoShow NoPost

Write the correct choice: No show.

5. This Plan includes room tariffonly.

ContinentalPlan EuropeanPlan

Write the correct choice: European plan.

6. These are deluxe hotel properties with a helipadfacility

Floatels Lotels

Write the correct choice: Lotels.

 7. This voucher is filled up for complimentary items to be given to theguest.
AmenitiesVoucher VPOVoucher

Write the correct choice: Amenities voucher.

8. This form is filled up by the guest onarrival

ReservationForm RegistrationForm

Write the correct choice: Registration form.

9. Filling up of this form is mandatory for foreigners, on arrival

ErrandCard ‘C’Form
Write the correct choice: ‘C’Form.

10. This Master Key opens even double lockedrooms.

GrandMasterKey General MasterKey

Write the correct choice: Grand Master Key.

11. This person is authorized to encash foreigncurrency.

Outlet Cashier Front OfficeCashier

Write the correct choice: Front Office Cashier.

12. This form of payment is not acceptable for billsettlement.

Traveller’scheque Personalcheque

Write the correct choice: Personal cheque.

13. This guest has a confirmed reservation, but does not check-in
NoShow Understay

Write the correct choice: No Show.

14. The number of rooms occupied in a hotel at any point of time.

Availability Occupancy

Write the correct choice: Occupancy.

A True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans False.
C True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans False.

2. Rotels are trains which have been converted into hotels.True/False

Ans. True.

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans. False.

4. Heritage hotels must provide car parking, garage, accommodation, rest

facilities. True/False
Ans. False.

5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. True.

6. A cooperative attitude is the essenceofteamwork.True/False

Ans. True.

7. Always establish eye contact while speaking totheguest.True/False

Ans. True.

8. The Concierge looks after reservationofrooms. True/False

Ans. False.
 9. House Count is the number of in-house guests at any given time. True/False
Ans. True.

10.Whenever speaking on the phone, you must do it with a smile. True?False

Ans. True.

11. Punctuality is not a necessary quality to have.True/False

Ans. False.

12. A motel is a hotel that provides gambling facilities.True/False

Ans. False.

13.Amenities Voucher is filled by Front Office for complimentary items.

True/False
Ans. True.

14. ‘C’ Form must be filled for Indiannationalsonly. True/False

Ans. False.

15.Mail and messages are handled by the Guest Relations Executive.

True/False
Ans. False.

B Answer in onesentence

1. What is the meaning of Hospitality?

Ans. Hospitality is the friendly and generous reception and entertainment of
guests, visitors or strangers.

2. What were the first organized hotels in Switzerland called?

Ans. Chalets were the first organized hotels in Switzerland.

3. What is another name for a semi-residential hotel?

Ans. Apartotels is the another name for a semi-residential hotel.
4. On which plan do resort hotels operate?
Ans. They operate on the American plan or modified American plan.

5. What is a casino hotel?

Ans. The hotels which provides gambling facilities is called casino hotel.

6. Define a ‘Revenue Center’?

Ans. Revenue center sells goods and services to the guests, thereby generating
revenue for the hotels.

7. Give two examples of Operating and Non-Revenue Producing

Ans. House keeping and accounting department.

8. What is the full form of CVGR?

Ans. Full form of CVGR is Company Volume Guaranteed Rate.

9. Who is a Special Interest Tourist?

Ans. A guest who checks into the hotels as part of a small group that has a
special interest e.g. adventure tourists, doctors, travel writers etc.

10.Which type of guest is termed as FFIT?

Ans. An international guest who checks in as an individual and not as part of
group is called Foreign Free Individual Traveller (FFIT).

10. What is HouseLimit?

Ans. The predermined credit limit given to the guest by the hotel ,up to which
value the guest can sing bills and settle them on check out.

12. What is ARR? How is itcalculated?

Ans. ARR is Average Room Rate. It is calculated by dividing totals rooms
revenue by total number of rooms sold.

13. Name the records maintained for LeftLuggage?

Ans. Left luggage register , Baggage tag , Left luggage inventory sheet , are the
records maintained for left luggage.

14. List any three modes of payment accepted byhotels?

Ans. Cash payment in full , travelers cheques , combined settlement method ,
are there modes of payment accepted by hotels.

15. How is a containable firehandled?

Ans. Containable fire can be handled by fire extinguishers.