Professional Documents
Culture Documents
English For Bussines
English For Bussines
COMPILED BY :
2
UNIT 3 YES/NO QUESTION
3
7
8
9
UNIT 7 PRODUCT
10
UNIT 8. MONEY
11
12
UNIT 9. BANKING
13
14
15
UNIT10
16
17
UNIT 11
18
UNIT 12. BUSINESS TRAVEL
19
20
Documents and paperwork (pages 18 + 19)
1. transit visa 2. landing card 3. ticket (round-trip = return in British English. A ticket that is valid for one
direction only
is called a one-way ticket in American English and a single in British English) 4. boarding pass (also called a
boarding
card) 5. hotel voucher 6. travel voucher (also called a Miscellaneous Charges Order, or MCO) 7. Form E111
8. travel insurance 9. passport / application form (you can fill in, fill out or complete an application form) 10.
flight
coupon 11. rental agreement / driving licence 12. ID (identity) card 13. work permit (also called an
employment
permit, or - in the USA - a green card. In Britain, a green card is an insurance certificate to prove that a car is
insured for
travel abroad) 14. certificate of airworthiness / certificate of seaworthiness 15. clearance certificate 16.
vaccination
certificate / health declaration form 17. Property Irregularity Report (PIR) / baggage check 18. food hygiene
certificate
19. Customer Satisfaction Questionnaire (CSQ) 20. claim form 21. receipt 22. docket 23. revalidation sticker
24. multiple entry visa 25. exit visa
Others include:
Bill of exchange / bill of lading / Certificate of origin / certificate of registration / e-ticket / food voucher / hotel
licence /
medical certificate
Employment (page 20)
1. employers 2. employees 3. salaries (a salary is usually paid monthly by cheque or direct payment to the
employee's
bank account. A wage is usually paid daily or weekly, often in cash. Wages are usually paid for temporary
and / or
unskilled or semi-skilled work) 4. minimum wage 5. rewards 6. benefits (a job usually offers a rewards
package, or
a rewards and benefits package, to its employees: this is what the employee receives in return for working
for the
company, and includes the salary, also formally called the remuneration) 7. leave (a formal word for holiday)
8. equal
opportunities (called affirmative recruitment in the USA) 9. discrimination 10. work permit (also called a work
visa. In
the USA it is called a green card) 11. full-time 12. part-time 13. contract 14. duties 15. fixed (= a fixed-term
contract) 16. open-ended (it has no fixed finishing period. Some contracts are also permanent.) 17. casual
(casual
work is usually unskilled or semi-skilled) 18. on call (= available for work) 19. report (answer to = less formal)
20. seasonal 21. peak 22. permanent 23. front-of-house 24. shift 25. morning shift 26. afternoon shift
27. night shift (also informally called the graveyard shift. Evening shifts are sometimes referred to as the
twilight shift)
28. Back-of-house 29. flexitime (= flexible working time) 30. core-time (most flexitime systems have some
core-time,
where employees have to be at work) 31. split-shift (also informally called a bookend shift) 32. allowed time
(= free
time) 33. break 34. overtime 35. double time (when the employee receives twice his / her usual payment)
36. short-handed (we also say under-staffed) 37. application 38. interview 39. personnel 40. experience
Environmental and conservation issues (pages 21 + 22)
Exercise 1: