Leadership and Managerial Skills Toolkit

Leadership and Managerial Skills Toolkit
Overview and Approach
Created by ex-McKinsey, Deloitte &

BCG Management Consultants
This Slideshare Powerpoint presentation is only a small preview of our
Toolkit. You can download the entire Toolkit in Powerpoint and Excel at
www.slidebooks.com
www.slidebooks.com
2
Content
The Leadership and Managerial Skills Toolkit includes frameworks, tools, templates, tutorials, real-life
examples and best practices, that can be used to train yourself or your team.
Tools
Frameworks
Templates
Toolkit
Support from tier-1 Step-by-step
management consultants tutorials
Best Real-life
practices examples
3
Objectives
The Leadership and Managerial Skills Toolkit was created by ex-McKinsey, Deloitte & BCG Management
Consultants specialized in coaching leaders and managers. It will help you:
I. Resolve complex problems, structure your reasoning into a coherent and transparent argument, and think creatively.
II. Communicate effectively: (1) Don’t use verbal “Communication killers”, (2) Use verbal “Communication openers”, (3) Use non-verbal
communication efficiently, (4) Do your homework prior to a real conversation, (5) Encourage someone to continue to talk and tell her
story, (6) Check that you’ve understood another person’s position, (7) Use open questions and closed questions smartly, (8)
Communicate differently depending on the person’s style.
III. Negotiate effectively: (1) Use a “win-win” mindset, (2) Share “win-win” mindset with the other party, (3) Go back to the needs, (4) Be
hard on the problem, (5) Emphasize common ground, (6) Be prepared, (7) Double check your understanding, (8) Respond not react, (9)
Analyse strengths and weaknesses, (10) Sharpen your saw.
IV. Manage your time: (1) Have a very well-organized filing system, (2) Avoid procrastination, (3) Avoid being interrupted and distracted to
reach a state of high productivity, (4) Avoid ineffective meeting, (5) Master efficient tool such as Outlook, (6) Never start from scratch,
(7) Know how to prioritize.
V. Manage your team: (1) Build trust among your team, (2) Define your team’s mission, vision and values, (3) Define your team’s key
goals, (4) Define the key roles and responsibilities, (5) Define the ways of working, (6) Create a one-page team charter with your team,
(7) Know how to coach your team members, (6) Role model a “constructive” culture, (7) Manage change
VI. Define who you want to be, and what you want to achieve: (1) Define your personal mission statement and vision statement, (2)
Define your long-term and short-term goals, (3) Define your behaviors and values, (4) Build your personal development poster.
4
In the next slides, you’ll see a small preview of the section I
5
Create a pyramid with your answer and supporting arguments - Template
Insert your introduction’s question
To communicate in a structured way with a busy

executive, you should start with the answer to the Insert your answer Group, summarize and order logically your
executive’s question first, and then list your supporting arguments
supporting arguments
Why or How?
Insert your supporting Insert your supporting Insert your supporting

argument #1 argument #2 argument #3
Why or How? Why or How? Why or How?
Insert your Insert your Insert your Insert your Insert your Insert your Insert your Insert your Insert your
supporting supporting supporting supporting supporting supporting supporting supporting supporting
argument argument argument argument argument argument argument argument argument
#1.1 #1.2 #1.3 #2.1 #2.2 #2.3 #3.1 #3.2 #3,3
6
Create a pyramid with your answer and supporting arguments - Example
How can the company reduce its cost by 10%?

The company can reduce its
cost by $5 millions through
some operational
improvements
Outsource non-core Simplify core functions Review supplier cost to save

functions to save $3 Millions processes to save $1 Million $1 Million
Renegotiate
Evaluate cost Compare
Adopt best Evaluate cost supplier
Select and service Choose one Design current Select and
practices of potential contracts
non-core level of partner for current process to review current
based on alternative and/or choose
functions potential each function processes best-in-class supplier costs
benchmarks suppliers alternative
partners benchmarks
suppliers
7
In the next slides, you’ll see a small preview of the section II
8
Can you take 5 minutes to list the main verbal “Communication killers”
you hear on a weekly basis?
Verbal Communication Killers Hidden Meaning
"You must work together..." Ordering
"You better..." Threatening
"It is your responsibility..." Moralizing
"If I were you..." Advice-Giving
You are still too new...inexperienced..." Judging
"Why did you...?" Interrogating
“Can you stop crying like a baby…” Ridiculing
"Your problem is..." Interpreting
9
If you had a real conversation with one of your subordinates, what kind of non-verbal
communications would you use to encourage her to openly discuss & express her
feelings?
S Sit facing the other person squarely
O Adopt an open posture when you are talking
L Lean towards the other person

Make sure your voice qualities like tone, pitch and loudness are
V appropriate to the conversation
E Use good eye contact
Try to be Relax. It will help the other person to also relax and will
R show that you are comfortable listening to her
10
How do you check that you’ve understood another person’s position?
By using reflecting and paraphrasing techniques.
Reflecting and paraphrasing techniques will help you to:

• Demonstrate that you are listening
• Make the other person know that they have been heard (e.g. “I hear you say that the
management…)
• Clarify what the person has said (e.g. “So if my understanding is correct you…is that
right?”)
It is also important to observe and if relevant acknowledge the other person’s emotions
11
What are the 2 main types of questions you can ask? Please describe the
advantages and disadvantages of each type of questions
12
What are the 2 main types of questions you can ask? Please describe the
advantages and disadvantages of each type of questions
The closed questions and the open questions:
The closed questions The open questions

Closed questions start by “Is”, “Are”, “Do”, “Does”,…: Open questions starts by “Why”, “When”, “How”,
• Do you like your new role? “What”…:
• Is it your first experience as a manager? • How do you feel about this whole situation?
They can be answered by a single word such as “Yes” • What can I do for you?
or “No” They promote open-mindedness and invite many
answers or possibilities
Advantage Disadvantage Advantage Disadvantage

These questions are good These questions do not These questions stimulate You may receive
for obtaining specific encourage a person to talk the exploration of concepts unnecessary information
information and clarifying openly and do not provide and ideas and facilitate Not appropriate if you have
issues. you with adequate material creative and critical a tight timeframe
to work thinking
13
It is also very important to learn how to communicate differently
depending on the person’s style
According to MBTI, people can be categorized as:
Extrovert Introvert
Sensing Intuition
Thinking Feeling
Judging Perceiving
14
In the next slides, you’ll see a small preview of the section III
15
What are the main skills of a great negotiator?
Communication Ability to 'read'

skills, both verbal the other
and non-verbal parties' speech
and body
language
Ability to be Ability to avoid

self confident becoming
without being impatient, excited
perceived as and emotive
arrogant
16
In the next slides, you’ll see a small preview of the section IV
17
What are the top 7 habits of people who master time management?
1 They have a very well-organized filing system
2 They avoid procrastination
3 They avoid being interrupted and distracted to reach a state of high productivity
4 They avoid ineffective meeting
5 They master efficient tool such as Outlook
6 They never start from scratch
7 They know how to prioritize
18
On average, how many weeks per year do white collars workers spend
looking for information they already have?
19
On average, how many weeks per year do white collars workers spend
looking for information they already have?
6 weeks!
Having an organised filing system will help you to save about 3 weeks per years searching
information that you already have
20
There are 3 simple steps to fix you cluttered desk and increase your focus
1 Step 1 - Think 2 Step 2 - Sweat 3 Step 3 - Organize
21
There are 3 simple steps to fix you cluttered desk and increase your focus
1 Step 1 - Think 2 Step 2 - Sweat 3 Step 3 - Organize
Thinking about a the most efficient filing

system for you, a filing system that relates
to how you think, how you view your role
Tips/Activities
Be logical and
Create a filing system so logical and simple that you will be happy to use even in period of high stress
simple
Identify your key folders and subfolders based on your different hats. For example a sales manager could use the following
folders and subfolders:
Folder Subfolders
Identify your Team Management John X, Sasha Y,...
different hats
Key account management NSW, WA, VIC,...
Marketing Advertising, Website,...
Strategy Corporate Strategy, Divisional Strategy, Sales strategy,...
Source: Work smarter: Live better – Cyril Peupion

22
In the next slides, you’ll see a small preview of the section V
23
What are the top 7 habits of great team managers?
1 They build trust among their team
2 They define the team’s mission, vision and values
3 They define the team’s key goals
4 They define key roles and responsibilities
5 They define ways of working
6 They create a one-page team charter with their team
7 They know how to coach their team members
24
How does a great team manager build trust among his team?
• A great team manager usually organizes and facilitates a 2-hour workshop in order to build trust among
his team
• During the workshop, the team manager will try to increase how well each member of the team knows him
and each other, both on a professional and personal level
• The workshop agenda usually includes the following sessions:
− A 5 min Ice breaker
− Everyone will briefly introduce themselves
− The team manager will then spend 5 minutes to interactively explain the importance of building trust
within the team
− The team manager will organize an exercise to ensure everyone knows each other well, both on a
professional and personal level. An example of well known exercise is called the Johari Window
25
What is the Johari Window exercise?
• The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and
mutual understanding between individuals within a group
• The Johari Window model includes 4 quadrants:
1.Open area 2.Blind area
3.Hidden area 4.Unknown area
Source: Businessballs.com
26
What is the Johari Window exercise?
• The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and
mutual understanding between individuals within a group
• The Johari Window model includes 4 quadrants:
1.Open area 2.Blind area

What is known by the person about What is unknown by the person about
him/herself and is also known by him/herself but which others know?
others (behavior, feelings, knowledge,
experience, skills, views, etc.)?
3.Hidden area 4.Unknown area

What the person knows about What is unknown by the person about
him/herself that others do not know ? him/herself and is also unknown by
others
27
In the next slides, you’ll see a small preview of the section VI
28
All great leaders spend a lot of time defining who they are and what they want to
achieve in life. The objective of this presentation is to help you identify your:
1.Mission
2.Vision & Long-term

5.Personal
Goals
Development Poster
4.Short-term Goals 3.Values & Behaviors
29
Before jumping into the heart of
the training, let’s start by some
background questions
30
Why does it matter to define your Mission, Vision, Values and Goals?
You have 5 minutes to answer this question. Don’t hesitate to

use post-it that you can stick on a wall. Keep it mind, 1 key
message per post-it 
31
Why does it matter to define your Mission, Vision, Values and Goals?
Your Mission will help you to have a rough

Mission understanding of who you want to be
Your Vision will help you to have a rough understanding By being clear on these
Vision of what you want to achieve in the long run 4 blocks, you will give
more meaning to your
life and help your
subconscious mind to
Values Your values will guide your behaviors help you
Your short-term goals will help you to track your

Goals progress towards your Vision
32
Why is it so important to help your subconscious mind to help you?
Because your subconscious mind is a lot smarter than your

conscious mind!
As an example, try to guess how faster your subconscious is

at processing information compared to your conscious mind?
33
Why is it so important to help your subconscious mind to help you?
Because your subconscious mind is a lot smarter than your conscious mind!
As an example, try to guess how faster your subconscious is at processing information compared to your
conscious mind?
500,000 Times faster
Indeed, the subconscious mind can process 20 000 000 bits of info per second whereas the conscious
mind can only process 40 bits of info/sec.
34
Concretely, how can your subconscious mind help you to be the person
you want to be and achieve your vision?
The average human being receive 34 gigabytes of information every day. As an example, through mobile phones, the
Internet, electronic mail, television, radio, newspapers, books etc. people receive every day about 105,000 words. Since
our conscious can’t process that much information, our subconscious filters the pieces of information we receive and
bring to our conscious only a fraction of them.
Key: Piece of information Piece of information we receive that our

we receive subconscious brings to our conscious
If you are clear on what you want to be and what you want to achieve, your subconscious mind will extract from all of
these pieces of information, the ones that you really need.
That is why when someone decides to buy a blue car, she starts all of a sudden to see blue cars everywhere.
35
The objective of this training is to help you identify your:
1.Mission

5.Personal
Goals
Development Poster
36
Agenda
1.Mission

5.Personal
Goals
Development Poster
37
How do you define your Mission?
38
How do you define your Mission?
To define your Mission, try to answer questions such as:
What is the reason of your

Or What is the purpose of your life?
existence?
Yes I know, it doesn’t seem that easy, but if it was, it wouldn’t be fun 
Defining a Mission is an iterative process. Create a first draft and then update it each time a new
idea or a new way to phrase it comes into your mind
39
How long does your Mission statement should be?
There is no specific rule. It can be 1 or 2 sentences but some people prefer to use 1 whole page. There is
no 1 solution fits all.
However, having a short and simple Mission statement is often more powerful, as it will be a lot easier for
your subconscious to understand it.
Usually it is a lot more difficult to write down 1 or 2 sentences than a whole page. As Mark Twain said: “I
didn’t have time to write a short letter, so I wrote a long one instead”. For that reason I would recommend to
write down 1 page for your first mission statement draft. Then, for your second draft, you could synthesize
it, making sure that all the words you use matter.
40
In the next slide, you’ll see examples of
Mission Statement. In order not to be
influenced, I wouldn’t read them before
creating your own first draft. Keep also in
mind that there is no right way or wrong
way to do it. There is only YOUR way
41
Example of Personal Mission Statement
To serve as a leader, live a balanced life,

and apply ethical principles to make a
significant difference.
Denise Morrison
CEO of Campbell
Soup Company
42
Example of Mission Statement
I define personal success as being

consistent to my own personal mission
statement: to love God and love others.
Joel Manby
CEO of Herschend
Family Entertainment
43
Example of Mission Statement
To be a teacher. And to be known for

inspiring my students to be more than
they thought they could be.
Oprah Winfrey
Founder of Own, The
Oprah Winfrey Network
44
See below 2 screenshots from the Section VI
Personal Vision Statement & Long-term Goals Personal Short-term Goals
45
Structure of the Toolkit
The Leadership and Managerial Skills Toolkit includes 240 Powerpoint slides categorized in 7 documents
that you can download on your device immediately after your purchase.
240 editable Powerpoint slides*
1 2 3 4 5 6 7
0. Overview and I. Resolve complex II. Communicate III. Negotiate IV. Manage V. Manage your VI. Define who you
approach problems and effectively effectively your time team want to be and what
structure your you want to achieve
reasoning
*Please note that the number of Powerpoint slides listed is the number of unique slides. For example, a Powerpoint slide that has been duplicated to
facilitate the understanding of our clients only count for 1 Powerpoint slide.
46
Interested in more than 1 Toolkit? You can access to all our Toolkits for half the
price with the Gold Business & Consulting Package
Gold Business & Consulting Package

Learn More
www.slidebooks.com
47
Key Benefits of our Business & Consulting Toolkits
Improve the growth & efficiency of It’s like hiring Management

your organization by leveraging It cost us $1.7M to create all our Consultants to create all the
Business & Consulting Toolkits Business & Consulting Toolkits. Get practical Frameworks, Tools &
created by ex-McKinsey, Deloitte & them for a fraction of this cost. Templates required to get a
BCG Consultants. competitive advantage.
Get the job done quicker and never We have worked 20,000+ hours
Improve your skills & capabilities
start from scratch again with our over the past 5 years to create the
and meet your professional goals by
ready-made & fully editable world’s best Business & Consulting
learning how the Fortune 100 and
Frameworks, Tools & Templates in Toolkits. Don’t reinvent the wheel.
Global Consulting Firms do it.
Powerpoint & Excel. Download now.
Hiring top-tier Consultants for a Impress your stakeholders and

Get free support and advice from management consulting project become your organization’s subject
our ex-McKinsey, Deloitte & BCG would cost you $300k+. A lot more matter expert with world-class
Management Consultants. expensive than purchasing our approaches to resolve common
Toolkits. business problems.
48
What our clients say about our Toolkits
Review imported from Facebooks, Amazon and Klaviyo
See more reviews >
49
Join the 200,000+ Executives, Consultants & Entrepreneurs leveraging our Business &
Consulting Toolkits to improve the performance of their organization and boost their own
career.
Trusted by small and large organizations Customer satisfaction
4.8
Number of countries leveraging our Business & Consulting Toolkits Number of professionals
leveraging our Business &
160+ Consulting Toolkits
200,000+
Daily rate of our ex-McKinsey,

Deloitte and BCG Management
Consultants
$3k - $4k
50
This was only a small preview.
www.slidebooks.com
51

Leadership and Managerial Skills Toolkit

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Leadership and Managerial Skills Toolkit

Uploaded by

Copyright:

Available Formats

Leadership and Managerial Skills Toolkit

Overview and Approach

Created by ex-McKinsey, Deloitte &

Insert your introduction’s question

To communicate in a structured way with a busy

Insert your supporting Insert your supporting Insert your supporting

Why or How? Why or How? Why or How?

How can the company reduce its cost by 10%?

Outsource non-core Simplify core functions Review supplier cost to save

Verbal Communication Killers Hidden Meaning

"You must work together..." Ordering

"You better..." Threatening

"It is your responsibility..." Moralizing

"If I were you..." Advice-Giving

You are still too new...inexperienced..." Judging

"Why did you...?" Interrogating

“Can you stop crying like a baby…” Ridiculing

"Your problem is..." Interpreting

S Sit facing the other person squarely

O Adopt an open posture when you are talking

L Lean towards the other person

E Use good eye contact

By using reflecting and paraphrasing techniques.

Reflecting and paraphrasing techniques will help you to:

The closed questions and the open questions:

The closed questions The open questions

Advantage Disadvantage Advantage Disadvantage

According to MBTI, people can be categorized as:

Communication Ability to 'read'

Ability to be Ability to avoid

1 They have a very well-organized filing system

2 They avoid procrastination

4 They avoid ineffective meeting

5 They master efficient tool such as Outlook

6 They never start from scratch

7 They know how to prioritize

1 Step 1 - Think 2 Step 2 - Sweat 3 Step 3 - Organize

1 Step 1 - Think 2 Step 2 - Sweat 3 Step 3 - Organize

Thinking about a the most efficient filing

Source: Work smarter: Live better – Cyril Peupion

1 They build trust among their team

2 They define the team’s mission, vision and values

3 They define the team’s key goals

4 They define key roles and responsibilities

5 They define ways of working

6 They create a one-page team charter with their team

7 They know how to coach their team members

1.Open area 2.Blind area

3.Hidden area 4.Unknown area

1.Open area 2.Blind area

3.Hidden area 4.Unknown area

2.Vision & Long-term

4.Short-term Goals 3.Values & Behaviors

You have 5 minutes to answer this question. Don’t hesitate to

Your Mission will help you to have a rough

Your short-term goals will help you to track your

Because your subconscious mind is a lot smarter than your

As an example, try to guess how faster your subconscious is

500,000 Times faster

Key: Piece of information Piece of information we receive that our

2.Vision & Long-term

4.Short-term Goals 3.Values & Behaviors

2.Vision & Long-term