DEPARTMENT OF TRAINING & PLACEMENT

KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY (KIIT)

DEEMED TO BE UNIVERSITY, BHUBANESWAR (ODISHA)
No. KIIT-DU/T&P/24/421 Date: 5th Apr’2024
Kind Attenn : 2024 Graduating B.Tech (All Branches) Students
This is to inform all the above students that Screen Magic Mobile Media (P) Ltd(2nd
Visit). will be conducting a Recruitment Drive (virtually) in very shortly.
Students would have received the job notification through Superset & are directed
to APPLY on or before 6th Apr’2024 by 10.00 AM to participate for the same.

Profile Offered : Customer Support Engineer

Eligibility Criteria : No Backlogs
Process : To be notified
CTC : Rs. 5.00 Lakhs Per Annum Fixed + 10-20% VP + insurance +
Gratuity
Joining Location : To be notified
Shift : APAC (5:30 AM to 2:30 PM) - 1 Open Positions
: EMEA (12:00 PM to 9:00 PM) - 3 Open Positions
Joining Date : To be notified

Dr. Prachet Bhuyan

Dean(T&P), KIIT-DU

NB: 1. The Company will be short listing from the registered students list.
2. Find below the Job Descriptions for your reference.

Job Description
Key Responsibilities
 Provide technical assistance with software and best solutions based on
customer&requirements.
 Excellent knowledge of product.
 Resolve issues or provide information for customers via phone, chat, or email.
 Create and maintain tips and tricks solutions for online knowledgebase and
websites.
 Resolve product issues in a timely manner using available resources
 Complete ownership of issues/cases and well versed in escalation protocols
 Work with engineering and Product Management teams for resolution of customer
issues.

What working at SMS Magic Offers?

At SMS Magic, people growth is parallel to company’s growth and our work culture
supportsour commitment to creating a world class CRM messaging company. Our work
culture is built on high-performance teaming - where everyone can achieve their
potential and contribute to building a better working world for our people and our
clients.

We offer a sense of balance, we want our people to be active, healthy, and happy, not
just in their jobs but in their lives outside of work. Our competitive compensation
package where you’ll be rewarded based on your performance and recognized for the
value you bring to our business. In addition, we do our best to make your time with us a
rewarding learning experience that helps you grow as an individual.

Plus, we offer
 The freedom and flexibility to handle your role in a way that’s right for you
 Gain exposure to a dynamic and growing global business environment
 Exposure to innovative and cutting-edge technology and tools
 Scope to showcase one’s analytical capabilities and make high impact
contributions to Business teams
 Whenever you join, however long you stay, the exceptional SMS Magic experience
lasts a lifetime. Recognized as industry leader, we continually strive to be a great
place to work and with a commitment to hiring and developing the most
passionate people, we’ll make our ambition to be the “World’s best Messaging
Partner” a reality.

About SMS Magic:

Founded over 10 years, we’ve become a trusted messaging leader for businesses around
the world. We work with global customers across many industries including contact
centers, financial services, higher education, retail, staffing, wellness and more. Our
customers rangefrom small and mid-size businesses to large global enterprises.
Our commitment to every customer is, “We will deliver the most advanced, simple-to-
use messaging platform available, so you can focus on the personal touch that sets you
apart from your competition”.

If you can confidently demonstrate that you meet the criteria mentioned above, please
contact us as soon as possible.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all

qualified candidates to apply.

Read mode about us at: www.sms-magic.com

Job Overview:
In this role, you& ll become an expert on our products which use the latest technologies
and provide technical solution support to customers primarily through voice, ticketing
system and screen sharing sessions. You will be responsible for performing basic
investigation and troubleshooting to resolve customer issues quickly and effectively. Your
customers may often include engineers and highly skilled technical people. Hence you
will need to continuously develop your technical / troubleshooting skills by various
means and keep yourself updated on our products.

What will qualify you for this role?

Essential:
 Excellent writing and verbal communication skills
 Ability to listen and active problem solving skills
 Good interpersonal skills
 Ability to handle pressure