Professional Documents
Culture Documents
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We dedicate this book to all HR professionals who constantly strive
to do better.
—Beverly
—Dory
—Bill T.
ABOUT THE AUTHORS
Acknowledgments
In Memory of Bill Kelly
Introduction
I’d like to thank Heather Phelps and Pandora Patterson for their
never-ending support as I prepared the second edition of this book.
My thanks to Dory and the Bills for the huge task of writing the first
edition. Special thanks to the late Bill Kelly, who suggested I be
brought on to write the scenario questions for that first edition.
My thanks to the many talented people at McGraw Hill for helping
this become a written reality. First, to Tim Green, who suggested I
author the second edition. To Lisa McClain, who accepted that
suggestion and guided the project. Finally, in order of my
interactions in the many-step process of getting a book into print,
thanks to Caitlin Cromley-Linn, Rachel Fogelberg, Bart Reed, KaTrina
Jackson, and Richard Camp.
Human resources is most likely part of our DNA makeup; we’ve
lived it and breathed it for many decades. We are proud to share the
knowledge and tactics we believe will help you pass your SHRM-CP
or SHRM-SCP. This book is our way to continue mentoring
developing HR professionals. We’ve tried to design our book not only
to help the SHRM certification exam taker but also to create a
resource that will have a prominent place on the HR bookshelf as a
“go-to” reference book. We hope we’ve succeeded with that
intention.
In Memory of Bill Kelly
From Dory Willer:
“Mr. HR” was how many of us referred to Bill Kelly in the SFO HR
community. When I first met Bill, I was newly promoted to an HR
management position for a large organization, some 35 years ago. I
was mesmerized by a presentation that Bill had made for our HR
professional association chapter. I recall he invited audience
members to “call on him,” and I certainly did. Many times when I
was seeking out best practices and what options there might be, Bill
was always happy to share what he knew. Fast-forward to 2013
when I needed an HR expert to be a technical editor for an HR
certification book I was co-authoring for McGraw Hill, and “Mr. HR”
Bill Kelly was at the top on my list. I miss Bill, yet I continue to hear
his wisdom in my mind when I think, “What would Mr. HR say?”
SHRM Certifications
This book is now in its second edition to be current with the changes
SHRM made in 2022. This book was first written in 2015, which was
the first year of the new SHRM exams. We hope you find this book
of immense help in your preparations to pass your exam.
How to Use This Book
We believe this book covers the entire SHRM Body of Applied Skills
and Knowledge (BASK) identified in the three specific domains in
which topics are organized and the nine behavioral competencies
identified by SHRM for application. The manner in which we present
the information is based on a learning principle we call foundational
knowledge. This means we’ve purposefully organized this book to
ensure that the reader first grasps the foundational knowledge items
required of the profession. That is why we have placed U.S. laws as
one of the first chapter topics, followed by the BASK knowledge
domain chapters of “People,” “Organization,” and “Workplace,” and
then the behavioral competency information.
Additionally, within the writing, we have presented the essential
“guts” of the information that we feel is minimally necessary for the
exams and have pointed you to additional resources to discover
more information on topics such as theories. It is our belief that as
readers progress through the material and progressively move
through with a sure-footed understanding of the “what,” they will
then be able to progress to the “how” of applying the topics. We
know that in spite of being over 600 pages, the information
presented in this book for passing the exam is concise. Studying for
the exam is no cakewalk. The presentation of material was
specifically designed to help the self-directed learner cover
information they may already be well familiar with, and yet offer new
information in a succinct manner for ease of learning.
Chapter 1
In Chapter 1, we explain everything you need to know about the
different types of HR certifications and the benefits of professional
certification (such as boosting your credibility as an HR professional
and providing a platform to show you’re ready to take on the next-
level challenge for your career.)
Chapter 2
In Chapter 2, we explain everything you need to know about the
SHRM exams, the development process of the exams, eligibility for
each exam, and criteria to decide which certification is right for you.
Know that the SHRM-CP exam is correlated with HR administration,
and the SHRM-SCP is associated more with strategy. SHRM offers
the Academic Eligibility Program, which allows students in a
bachelor’s or master’s degree program in good standing at an
academically aligned school to apply for and take the SHRM-CP
exam. This boosts HR students’ value prior to graduating and
provides opportunities to be as marketable as possible. Additionally,
you’ll find information about the process of registering, the actual
exam experience, and the style of exam questions.
Chapter 3
Chapter 3 provides a list of all the current U.S. laws and regulations
you need to know. We placed this information as one of the early
chapters, rather than as an appendix, to emphasize the importance
of reviewing the laws and regulations prior to diving into the
knowledge areas. This should make it easier for you to grasp the
reasoning behind the material that is presented in Chapters 4–6.
While the exams will only ask about federal laws, remember that
laws and regulations change, and it’s important that you stay current
on all applicable laws that impact your organization.
Chapters 4–6
Chapters 4–6 go into the detailed topics of HR technical knowledge
(that is, HR expertise), grouped into the domains of People,
Organization, and Workforce. These domains are defined as the
principles, practices, and function of effective HR management and
are associated with the expertise required for the HR profession. The
explanations are designed to be concise and yet effectively
communicate the information you’ll need for the exam. Their
application is facilitated by the behavioral competencies identified in
Chapter 7. SHRM suggests that to be a successful HR practitioner,
one must be in command of both the technical HR knowledge (what
you know) and the behavioral components of an effective HR
practice (how you apply what you know).
The People domain covers HR strategic planning, talent
acquisition, employee engagement and retention, learning and
development, and total rewards.
The Organization domain covers the structure of the HR function,
organizational effectiveness and development, workforce
management, employee and labor relations, and technology
management.
The Workplace domain covers HR in the global context, risk
management, corporate and social responsibility, and the application
of U.S. employment laws and regulations from Chapter 3.
Chapter 7
Chapter 7 consists of the nine behavioral competencies that have
been defined by SHRM as needed for success in any HR role,
regardless of organization size or sector. These behavioral
competencies provide the foundation for talent management
throughout the HR lifecycle. They are grouped into three clusters:
Leadership, Interpersonal, and Business. Each competency cluster is
further divided into subcompetencies that specifically describe its
components and is composed of proficiency key behavior indicators
—the statements that illustrate effective use in the HR role. Pay
close attention to the SHRM BASK related to the behavioral
competencies we have outlined in this chapter. The situational
judgment test questions (SJTs) rely heavily on those descriptions.
Glossary
The glossary is composed of HR terms you may encounter. Not only
will using this glossary help you review and learn the key terms
contained in this material, it will help you move through your HR
career lifecycle in human resource management. We recommend
you study the glossary, not just review or reference it, because
several exam questions may pertain to glossary terms. The glossary
also points out when more than one term refers to the exact same
thing.
Index
In the back of the book is an index that will guide you to the
appropriate pages where a term is mentioned or discussed.
The Examinations
The SHRM-CP and SHRM-SCP exams are neither simple multiple-
choice nor memory-recall exams. Your exam will be in two parts,
each up to an hour and 50 minutes long. During that time you will
answer 134 questions. There will be complex situational judgement
questions, short situational questions, formula-based questions,
knowledge-based questions, and interpretive questions. Knowing
how to get the most out of each question is crucial.
The questions will come in clusters; you’ll see a group of
knowledge questions and then a group of scenario-based situational
judgment questions. For scenario questions, a second page will
display, like a book. The scenario stays on the left side of the screen
for reference, and the questions with their answer choices will
appear on the right side of the screen, one at a time.
Situational Questions
Situational questions will test your ability to identify the relevant
content and are associated with the behavioral competencies. These
questions will be lengthy and make up 40 percent of the exam
weighting. Pay particular attention to reading and accurately
identifying the question so that you can eliminate irrelevant and
insignificant information. Using the highlighting feature, which is
intuitive and will be explained prior to exam, is a great way to mark
what you read as the most relevant information for a correct answer.
Formula-Based Questions
Formula-based questions are more thought-provoking. You must
know both the formula and how to perform the calculation to reach
a correct answer. No, you may not bring your calculator with you
into the test center. Yes, a calculator will be on your monitor screen
for use if you need it. A whiteboard with a marker or numbered
blank sheets of paper with a pencil will be provided so you may
write, but you cannot write down anything to take with you after the
exam.
Knowledge-Based Questions
The knowledge-based questions will require you to know your facts.
These questions test your knowledge of HR theories and laws.
Sometimes you are asked to identify an example chart or graph, so
pay attention to the figures included in the chapters.
Interpretational Questions
Interpretational questions will seek to test your ability to deduce a
situation or condition and select the best, most appropriate answer.
All answers may actually be correct, yet selecting the best answer
could apply. Sometimes these questions, as well as the situational
questions, seek to determine if you know the right sequence of
actions to take, so pay attention to hints like the words first, next,
and last.
Studying
Here are our tips directly related to studying:
*****
Kauan ennen sitä aikaa, josta nyt on puhe, tuli Moreno eräänä
yönä jokseenkin myöhään kotiin iltakutsuista kenraalikuvernöörin
luota ja näki kaukaa autiolla kadulla, joka kulkee tataarilaiskaanin
entisen, nyt ruutimakasiiniksi muutetun palatsin ohi, naisolennon,
joka astui samaan suuntaan kuin hänkin. Oli talvi ja kylmä, lumi peitti
maata useampien tuumain vahvuudelta, kaikki oli jäässä ja yö
synkimmillään.
Kun hän suuttui, tuli häneltä verta suusta, ja hänellä oli tuntikausia
tuskia. Annoin siis perään.
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