“ I N P I N K

Pink Glow
G L O W , Y O U G L O W ”

+123-456-7890
pinkglow@gmail.com
www.pinkglow.com

Krisselyn Reigne H. Morales

Customer Service Agent
Pink Glow Cosmetics
Street 3, Alulod, Indang, Cavite, 4122

October 11, 2023

Mrs. Laila Manoban

Caridad, Cavite City
Philippines, 4100

Dear, Mrs. Laila Manoban:

I'm reaching out to let you know we've received your recent complaint from October 2,
2023, regarding the damaged packaging of our product, Pink Glow lipstick. We're sorry to
hear that you had an unsatisfactory experience and will do everything we can to ensure
it's resolved.

Our logistic partner has already been notified about this issue. Rest assured that we will
properly fix and investigate how the products broke to ensure that it does not happen
again. You will hear from one of our customer service representatives by the 20th of
October. In the meantime, if you have any further questions or issues, please contact us
at 123-456-7890 or at pinkglow@gmail.com.

We apologize once again for the inconvenience. Our relationship with you is very
important to us, which is why we'll do everything we can to make sure you're satisfied
with our service. We’ll do better next time. Thank you for your understanding.

Sincerely,

R.morales
Krisselyn Reigne Morales