DAI NAM UNIVERSITY English for Business Communication 1

ENGLISH DEPARTMENT FINAL SPEAKING TEST

MASTER’S CARDS

PART 1 – APPLIED FOR ALL TEST CARDS

PART 1: Interviews – 2.5 mins [ 4 points]

1. What is your full name?

2. Where are you from?

3. Do you work or are you a student?

4. What is your occupation? What do you do at work?

5. How do you go to your company/ school?

6. How long does the journey (from your home to your company/ school) take?

7. What do you like most about your work/ study?

8. Would you like to have a job in which you travel on business?

9. How long have you been learning English?

10. Which language skill is the most difficult for you when learning English?

11. Are you willing to work overtime when it is required?

12. What qualities make a good leader? List down at least 3 qualities!

13. Where do you see yourself in the next 5 years? The position? Working in which industry?

14. What kind of people do you like to work with?

15. What kind of people don’t you like to work with?

16. What is your goal in life? What is your dream job?

17. Are you a 'morning' or 'night' person?

18. What do you often do when you feel nervous at work/ school?

19. What city do you want to live and work in?

20. Are you a task-oriented person or a people-oriented person?

 TEST CARD – SET 1

PART 2: The talk - 3 mins [ 3 points]

Topic: Talk about a company that you would like to work for

You should say:

• What the name of the company is

• Where and when it was founded
• What industry the company works in
• Why you would like to work for that company
PART 3: Express views - 2 minutes [3 points]

Asking for Clarification

Make a short role-play as the following situation with your partner

Student A:
- You did not take part in the meeting with
the team and want to ask for some
information and clarification
- You should ask the question about the
meeting
(Meeting is about; Time; Present; Venue;
Speaker; Future plan)
Student B:
- You took part in the meeting and are
willing to help your colleague who was
absent from the meeting.
- You clarify the information and provide
new information.
- You want to make sure your colleague
understand and get the points.
 TEST CARD – SET 2

PART 2: The talk - 3 mins [ 3 points]

Topic: Talk about your dream job in the future

You should say:

• What your dream job is

• What industry it is in
• Why you want to work in that industry
PART 3: Express views - 2 minutes [3 points]

SITUATION 2

Arranging a Meeting

Make a short role-play the following situation with your partner

Student A:
- You are a team leader. You need to arrange
the time for discussion with your co-workers
- You ask for available time and try to
arrange suitable time with him/her.
Student B:
- You are asked to take part in the team
meeting for future plan.
- You are unavailable with the first
suggested time and want to change the time.
- You agree with the time changed.
 TEST CARD – SET 3

PART 2: The talk - 3 mins [ 3 points]

Topic: Talk about a social media that you use/ like to use
You should say:

• What the social media is

• Why you like it
• How the social media connect you with your co-workers
PART 3: Express views - 2 minutes [3 points]

SITUATION 3

Telephone Skills

Make a short role-play the following situation with your partner

Student A:
- You are Peter from ABC company. You
want to discuss with team leader –
Mr.Simon from Avene Groups.
- You make a phone call to talk to him to
arrange the time.
- You could not reach him because he’s not
available so you leave a message.
Student B:
- You are Mr.Simon’ s assistant.
- You try to put the line through but Mr.
Simon is on another line.
- You say sorry for that.
- You ask Peter some information about
ABC company.
- You take message from Peter.
 TEST CARD – SET 4

PART 2: The talk - 3 mins [ 3 points]

Topic: How to install Mobile Banking app on your mobile phone

You should say:

• What the name of the app is?

• Which bank the app belongs to?
• Which steps of installation should be followed
PART 3: Express views - 2 minutes [3 points]

SITUATION 4

Student A call Student B to order some mobile phones. Use the promps below to have a
conversation
Student A:
- You call B to order mobile phone. The
product model is DFK 1678.
- You agree to change the product and ask if
the delivery could be by tomorrow?
- You give B your delivery address and ask
for confirmation email.
- You say thank you and give the email
address.
Student B:
- You ask A for product model and find out
the product is out of stock. You ask A to
change the product (DFK 1688 instead).
- You say yes for the delivery time and ask
for their delivery address.
- You say the email will be sent as soon as
the order is ready.
- Say thank you
 TEST CARD – SET 5

PART 2: The talk - 3 mins [ 3 points]

Topic: Tell about your last business trip

You should say:

• Where you went

• How long the journey was

• What purpose of the trip was (meeting, conference, field-trip)

• Who you met

• Whether the trip was good or not

PART 3: Express views - 2 minutes [3 points]

SITUATION 5
Student A:
- You are away for a business trip. Student B
has email for you and call you for help.
- You ask what the emails are about
- You give directions for B:
+ Reply and attach electronic copy. It is in
the folder marked “Job - HR”
+ Forward the email to HR
Student B:
- You are A’s assistant. A is on a business
trip.
- You check his/her email and find an email
from an applicant asking about hiring
process.
- You call A and ask for permission/
information to help her reply the email.
- You got her answer (attach electronic copy
and forward it to HR).
 TEST CARD – SET 6

PART 2: The talk - 3 mins [ 3 points]

Topic: Describe a department you like/work in and its responsibilities

You should say:

• What the department is

• What the department often does

• Why you like it

PART 3: Express views - 2 minutes [3 points]

Giving direction

SITUATION 5
Student A:
- You are a new employee. This is the first
time you are at the company.
- You ask B the way to go to the IT
department to get your laptop.
- You get the way, thank B for his/ her help.
- You ask B his/her department.
- You thank B for the company tour and say
good bye.
Student B:
- You are an employee at a company.
- A is new and he/she asks you the way to go
to IT department to get her laptop. You
kindly give her the direction.
- After receiving the laptop, you talk to A
and give her a company tour.
- You say good bye to A.
 TEST CARD – SET 7

PART 2: The talk - 3 mins [ 3 points]

Topic: Talk about the skills which are important for being a good leader
You should say:

• What the skills are

• Why those are important

• How skills affect other people

PART 3: Express views - 2 minutes [3 points]

Comparing and Discussing

SITUATION 5
Student A:
- You and B are partners. You both need to
choose a new courier company for important
deliveries and a hotel for a 2-day training
seminar.
- You give the information about the courier
companies that you have and discuss with B
to choose a good one.
- You ask B for the agreement and
discussion.
Student B:
- You and B are partners. You both need to
choose a new courier company for important
deliveries and a hotel for a 2-day training
seminar.
- You give the information about the hotels
that you have and discuss with A to choose a
good one.
- You ask A for the agreement and
discussion.
 TEST CARD – SET 8

PART 2: The talk - 3 mins [ 3 points]

Topic: Talk about a competition or a contest that you took part in

You should say:

• What the competition/ contest was about

• What the most outstanding event was

• How it affected you

• Why you liked it

PART 3: Express views - 2 minutes [3 points]

Calendar checking

SITUATION 5
Student A:
- Your company has a plan for more staff to
work from home. You are arranging a
meeting with B to talk about the plan.
- You give the information about your
schedule and agree with the time suggested
by B.
- You say good bye to B.
Student B:
- You and A are arranging a meeting to talk
about the new schedule as the company plan
has changed.
- You give the information and discuss with
A the exact time and day you are available.
- You ask A to fix the time.
- You say thanks and good bye.
 TEST CARD – SET 9

PART 2: The talk - 3 mins [ 3 points]

Topic: Describe your new work space

You should say:

• What the new work space looks like

• How the new work space helps employees work better
• Why it is necessary to design a new work space?

PART 3: Express views - 2 minutes [3 points]

Giving opinions
What should you do to solve the problems at your company. You have a maximum budget
€200,000

Possible solutions Cost in €

Offer 10% lower prices on 100 most popular products
Prices a. To all customers 100,000
b. To our biggest customers 45,000
Increase salaries
Pay a. By 10% 50,000
b. By 5% 25,000
Training Give more training to call centre staff 10,000
a. Recruit two new staff for the call centre 60,000
Jobs
b. Offer three staff the post of team leader 20,000
a. Buy a new computer system 100,000
IT
b. Train staff to use the new system 15,000
 TEST CARD – SET 10

PART 2: The talk - 3 mins [ 3 points]

Topic: Imagine you have your own company. Talk about the special things which make
your company competitive in your industry.

You should say:

• Type of your company

• Market segment: budget, economic, …..
• Staff: friendly, helpful, ….
• Services: good, fast, online, free, ….
• Location: expensive, easy to find, worldwide, …..
• Facilities: modern, up-to-date, ……
• Others
PART 3: Express views - 2 minutes [3 points]

You and your partner work in HR Department. Both of you discuss candidates for the jobs,
using the information given in the table.

Monica Roberto
Personal qualities friendly energetic, nice
not good at working on his own
Current situation works in publishing looking for a job
Skills and experience book editing, editing websites summer placement with company
no editing experience
Qualifications IT