Type of

Support Training training

resident expert
providing ongoing educational and Training considerations Traditional instructor-led classroom
problem- solving assistance to information system use that have frequency and training
system users.
duration e-learning or distance learning
Increased need for support came from Blended learning
lack of standards governing system business context that need to Software help components
client/server products be understand External sources
existing computer skills and proficiency
number of users

Automating
Mentainance & Support
security issues
Help Desk:

TOPIC 9:
Mentainance: single point of contact for all user
Modification of software after delivery to inquiries and problems about a
correct faults, improve performance, or particular information system or

SYSTEMS SUPPORT
adapt the product to a changed for all users in a particular
environment department
Security Issues:
Increasingly important issue for
organizations and their management

Factor influences Organizational Issues in

System use System implementation
user personal stake
Implementation Fail:
System Characteristics
not use new system
User demographics
Dissatisfaction with new system
Organizational Support
Performance
Implementation Success;
Satisfaction
Commitment the project
Implementation Commitment to change
Success Meeting user expectation