Job Name – Personal Banker Authorizer-Teller Authorizer - Retail Branch Banking

Job Title : (Job Name) – Personal Banker Authorizer/Teller Authorizer

Business Unit (PA) : Retail Branch Banking
Team : (Sub team in the PA) : Retail Branch Banking
Reports to (job) : Branch Manager
Location of role : Pan India
Job Fn : Branch Ops & Sales
Role Type: Individual Contributor No of direct reportees: Nil Travel Required: Light
Job Band Range : E1 – E4 JD Created date: 2014 JD Updated date : 20-12-2018
JD approved by (business) : (Rakesh Relan R4589) Version No : 2.0

Job Purpose
Supervising and monitoring branch transactions and sales in order to enhance the value of existing accounts and
retention of existing portfolio

Job Responsibilities(JR) : 6 – 8 Areas Actionable (4-6)

Supervisory responsibility  Supervise & monitor Personal Banker desks and con-
tract sales staff
 Branch administration
 Lobby Management
 Ensure quality customer service is delivered
 Resolution of customer queries/complaints
 Customer service to ensure walk in customers issues
 Monitor Staff productivity and give guidance on im-
proving the same in conjunction with the Branch
Manager
 Monitoring of dummy accounts, suspense accounts,
deferred accounts, accounts payable/ receivable
 Branch Operations and Audit Compliance
Transactional responsibility  Authorize Personal Banker transactions
 Corporate salaries processing
 Cost Management and staff productivity
 Responsible for Cash and Customer transactions at
the Teller counters
 Supervising all Non-Cash transactions like DD/MC,
fund transfer etc
 Penetration of Saving Accounts on non liability cus-
tomers
 Reconciliation and maintenance of suspense ac-
counts register as per the required format
Sales  Branch Merchandising
 Generate business, cross sell and monitor cross sales
of Personal Bankers
  Generate leads for Third Party Products to the cus-
tomers
 Ensure that all tellers are adequately trained on the
Products of the bank.

Educational Qualifications Key Skills

 Graduation:  Sales and Influencing Skills

 Post-Graduation:  Banking Product & Process Knowledge
Certifications:  NRI Product and Regulatory Knowledge
 AMFI Certification  Planning and Organizing Skills
 IRDA Certification  Communication
 NCFM Certification (Optional)  Knowledge of Competition & Current trends in
 CAIIB (Optional) financial Industry.
 Internal Certification (NR Modules)

Experience Required
 Minimum experience in years – 3-4 yrs
 Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for
discharging duties)
 Customers
 Branch Banking Team
 Operations
 NR Product Team
 HLIC
 Insurance CAM
 MF Fund houses personnel
 HSL personnel