Part 1 Page 19

1. D. your internet training courses

2. C. hearing from you soon
3. A. information on the length, cost, and contents?
4. B. the Financial Times of 5 january

Part 2

1. The sign-off
2. Thanks in advance because we can’t thank someone for doing something before they’ve
agreed to do it
3. If someone is not a primary recipient of an email and is not expected to respond, they go in
the “CC” field. We must to take a look are we a primary recipient, or are we on “CC”
4. With put the recipients in the BCC, it can prevent recipients from being able to reply-all.
5. We will feel trapped because we are expected to be contacted anytime
6. This is about the ethics of sending emails, if it is not working hours then don't send emails

Part 3 Page 22

1. Our general manager saw your advert in yesterday’s Financial Times and we would be
grateful if you could send the free start-up packet advertised.

Could you send it to the address mentioned below :

We would appreciate for any information you can send us on your after-sales service

Best wishes,
T.Gerald