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From: Betty Friedman

To: George Ward

Subject: The outcome of the changes

Dear Mr.Ward,

I'm glad to receive your email. We are pleased that communication is much better.

Firstly, Sales reps have happily taken to filling daily activity reports on their blackberries

Secondly, Luckily there have been no customer complaints with health and safety implications recently,
but the procedures are in place if such complaints are received in the future.

Finally, the person appointed as a key accounts Manager left after 2 weeks. Because of psychological
pressure and inappropriate working environment. That becomes more difficult to integrate and work
with personnel. Therefore, the post is being re-advertised.

Could we have an appointment on October 1 st to discuss this in more detail?

Hope we will have a perfect meeting. Please contact us if needed.

Yours sincerely,

Betty Friedman

Communication Director of WHC.

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