SAMPLES

1.
Question
Directions: Read the email below.
From: Ellen's Style
To: Joe & Lee Clothing
Subject: Faulty goods
Sent: March 1st, 10:15 A.M.
Joe & Lee Clothing:
Thank you for your delivery of the "glamorous" dresses, which we ordered last
week. However, we have to draw your attention to the following problem. Of the
ordered items supplied, the size 10 was of a darker red than the other sizes. I'm
looking forward to receiving your immediate explanation.
Sincerely,
Ellen's Style
Directions: Respond to the email as if you are a sales manager at Joe & Lee
Clothing. In your email, make AN apology and suggestion and ONE request.

Answer
Câu chào hỏi Dear Sir/ Madam,
Cám ơn lịch sự Thanks for your email.
Lý do gửi email I was very concerned to learn about the problem you have had.
Đề cập nội dung The color of the dresses about which you wrote is darker than it
được nói đến should be. Apparently, this was overlooked by quality control.
trong email gửi
đến
Mission 1: Xin Please accept my apologies for the inconvenience.
lỗi
Mission 2: Đề We are sending you a new dress by the end of this week. To
nghị compensate for this inconvenience, we would like to offer you a
5% discount on your total payment.
Mission 3: Đưa Also, we would like to ask you to return the faulty clothes at
yêu cầu your convenience.
Câu kết thúc Once again, I hope you will accept my apologies for any
inconvenience we may have caused.

Chào kết thúc Sincerely

 2.
Question
From: Sunny Lee
To: Incoming employees
Subject: Welcome abroad
Sent: 20th march, 10:00 A.M.

Welcome abroad Johns & Tailor Advertising, one of the leading international
agencies dealing with the world's best clients. Including Cole, Lavas, Mike and
many more. We try to give you a feeling of belonging, and we hope you feel a
sense of pride in belonging to our team. If you have any inquiries about doing your
tasks or need to learn more about the company facilities, please let me know
without hesitation. Thank you.

Yours truly,
Sunny Lee
HR Department Manager

Directions: Respond to the email as if you are a new employees at Johns & Tailor.
In your email, ask TWO questions and make ONE request.
_______________________________

Answer
Dear Ms. Lee,

Thank you for your email.

I'm a new worker who recently joined the Accounting Department. Actually, I
have a couple of questions to ask you.

Firstly, could you let me know where I have to go to get a key card to enter the
office? I haven't received one yet, so I have had some difficulties getting into the
restricted areas in the building.

Also, do you know whom I need to meet to get my insurance guaranteed by the
company?

Last, if it is possible, would you please send me a business card with the
company's name and address?

Thank you for your help.

Sincerely,
Kathy Carter

EXERCISES

1. DIRECTION: Read the Email Below

From: Membership@healthsports.com
To: Dean Towers Tenant
Subject: Special membership deal
Sent: June 11, 12:04 P.M

Dean Towers Healthsports is pleased to announce special discounts for employees

of companies in the Dean Towers complex. Apply within the next month and you
can get a full 30% discount off your first year’s membership at our fully-equipped
and expertly-staffed facility.

Directions: Response to the email if you are interested in joining the health club.
In your email, ask THREE questions.

2. DIRECTION: Read the Email Below

From: M. Eaton, Spring Valley Travel
To: J. Moore – European Adventure Tours
Subject: Opening for overseas tour guide
Sent: August 26, 2:54 P.M

Thank you for your interest in the position of tour guide.

I am attaching an application form for the position. Please let me know if you have
any questions about the application of the job itself.

Directions: Response to the email as if you are J. Moore. In your email, ask TWO
questions and make ONE request.
 3. DIRECTION: Read the Email Below
From: S. Banner, Industrial Cleaning, Customer Service Manager
To: Choi, Kenton Office Supplies
Subject: Renewal of your contract
Sent: March 13, 10:40 A.M

Dear J. Choi,
I have recently learnt that your company is not renewing its contract with us to
clean you office facilities. I would like to inquire why you have decided to make
this change and see if there is anything we could do to keep your business.

Sincerely,
Steve Banner

Directions: Respond to the email as if you are J. Choi, a manager at Kenton

Supplies. In your email, describe ONE problem and make TWO suggestions.

4. DIRECTION: Read the Email Below

From: R. Baker
To: P. Avery
Subject: Working Hours
Sent: March 13, 10:40 A.M

Hi Pat,
I would like to request a change in my working hours. I currently work in the
morning shift, Monday through Friday. If possible, I would like to work the
afternoon shift on at least three days of each week.

Thanks,
Randal Baker

Directions: Respond to the email as if you were Mr. Baker’s manager. In your
email, ask ONE question and give TWO pieces of information.

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