Dalal Ezzrarae

student at FST
EXPERIENCES

√ call centre agent

Konecta july 2023 - now

CONTACT ME - Proficiently proctor exam testing, assisting students while maintaining encouraging atmosphere.
- Conduct thorough security checks via video calls, ensuring adherence to exam policies
- Deliver concise instructions in English, providing essential information and addressing inquiries
- Demonstrated ability to communicate professionally and empathetically with students,
+212770114602
and fostering a positive learning experience.

dazraraa12@gmail.com

Tangier, boukhlef irfane2

√ Team leader
AIESEC (International organization for youth ) February 2023 -june 2023
EDUCATION
- Motivated team members to excel, fostering English-language
communication.
Baccalaureate - Managed sales meetings, seeking profitable partnerships through an
Physical sciences 2020 English negotiations.
- Handled international relations calls recruiting/meetings global youth.
- Conducted interviews in English to assess the fit candidates
Undergraduate
Faculty of science and technologies
2021 - now √ Member : HR department
Skills up club in FST Octobre - february 2023

- Writing reports and post-meeting minutes (PV) and report to the VP

LANGUAGES - Responsible for monitoring attendance and following up with absent team members
and oversee the work of other departments to ensure that everyone is completing
Arabic their tasks on time
English
French
✓ Team member
AIESEC Septembre - February 2023
SKILLS
- Managed incoming exchange participants, addressing inquiries, promoting
Active listening opportunities through English communication via email and phone.
- Conducted International Relations (IR) calls with AIESECers worldwide,
Effective communication effectively promoting organizational opportunities and services in English.

Teamwork & team management

Critical thinking
√ Home tutor 2021- 2022
Leadership
Engaged as a home tutor for primary school students, offering support in
Adaptability
subjects such as Mathematics, Arabic, and English. Committed to providing
personalized guidance to nurture students' learning and development."