STANDARD OPERATING SOP DOCUMENT NO.

:
011
PROCEDURE
SOP DATE OF
EFFECTIVITY:
POWER OUTAGE FEBRUARY 08, 2024

SOP REVISION NO.:

MEDXPERT PHARMACY 001

PREPARED BY: REVIEWED BY: APPROVED BY:

MARIA ANDRIA G. MARAVILLA JESTONI M. BAGU JESTONI M. BAGU

PHARMACIST OWNER/MANAGER OWNER/MANAGER

I. Introduction

1.1. Purpose of the SOP

This Standard Operating Procedure (SOP) outlines the steps to be followed by the
drugstore staff in the event of a brownout (power outage). The purpose is to ensure
the continuity of operations and minimize disruptions to customer service during such
incidents.

1.2. Scope of the SOP

This SOP applies to all drugstore employees and covers the actions to be taken during
a brownout at the drugstore premises.

1.3. Applicable regulations and standards

This SOP complies with all relevant local regulations and standards related to
emergency preparedness and business continuity.

II. Responsibilities

2.1. Owner/Manager

The owner/manager is responsible for overseeing the implementation of this SOP and
ensuring that all necessary resources are available to execute the brownout
contingency plan. They will also designate a point of contact for communication and
decision-making during the brownout.

2.2. Pharmacist

The pharmacist on duty is responsible for coordinating with the pharmacy assistant
and other staff to ensure the safe storage and handling of medications during the
brownout. They will also communicate with customers regarding any temporary
changes to operations and assist with the necessary documentation.

1 |Standard Operating Procedures-POWER OUTAGE

 STANDARD OPERATING SOP DOCUMENT NO.:
011
PROCEDURE
SOP DATE OF
EFFECTIVITY:
POWER OUTAGE FEBRUARY 08, 2024

SOP REVISION NO.:

MEDXPERT PHARMACY 001

PREPARED BY: REVIEWED BY: APPROVED BY:

MARIA ANDRIA G. MARAVILLA JESTONI M. BAGU JESTONI M. BAGU

PHARMACIST OWNER/MANAGER OWNER/MANAGER

2.3. Pharmacy Assistant

The pharmacy assistant will assist the pharmacist in implementing the brownout
contingency plan. They will help ensure the availability and accessibility of essential
supplies, assist with manual transactions if needed, and maintain communication with
the pharmacist and other staff members.

III. Procedure

III.1. Brownout Alert: When a brownout occurs, the designated point of contact will
immediately notify all staff members and alert them about the situation. The point of
contact will also monitor updates from the power provider regarding the estimated
duration of the brownout.

III.2. Secure Medications: The pharmacist, along with the pharmacy assistant, will
promptly ensure the safe storage and temperature control of all medications. They
will check and verify the functionality of backup power sources for critical equipment
like refrigerators.

III.3. Emergency Lighting: Ensure that emergency lighting systems are functional, allowing
for adequate illumination in essential areas of the drugstore.

III.4. Communication with Customers: Inform customers about the brownout situation,
any changes to operating hours, and any limitations on services. Provide alternative
solutions or referrals if necessary. Display visible signs or notices at the entrance and
other appropriate areas to communicate the information.

III.5. Manual Transaction Handling: In the event of an electronic payment system failure,
the pharmacy assistant will be responsible for handling manual transactions. They
will maintain proper records and ensure accuracy in all manual transactions,
following existing protocols.

2 |Standard Operating Procedures-POWER OUTAGE

 STANDARD OPERATING SOP DOCUMENT NO.:
011
PROCEDURE
SOP DATE OF
EFFECTIVITY:
POWER OUTAGE FEBRUARY 08, 2024

SOP REVISION NO.:

MEDXPERT PHARMACY 001

PREPARED BY: REVIEWED BY: APPROVED BY:

MARIA ANDRIA G. MARAVILLA JESTONI M. BAGU JESTONI M. BAGU

PHARMACIST OWNER/MANAGER OWNER/MANAGER

III.6. Document Contingency Actions: The pharmacist and pharmacy assistant will
document all contingency actions taken during the brownout period. This includes
any changes in operations, communication with customers, and manual transaction
details. These records will be retained for future reference and reporting purposes.

III.7. Power Restoration: Once the power is restored, the pharmacist and pharmacy
assistant will verify the stability of the power supply and ensure that all equipment is
functioning correctly. They will also inform customers about the resumption of
normal operations and any further updates if necessary.

III.8. Review and Continuous Improvement: Regularly review and update this SOP as
needed to incorporate lessons learned from brownout incidents. Seek feedback from
staff members to identify areas for improvement and implement necessary changes to
enhance the effectiveness of the contingency plan.

IV. Quality of Records

IV.1. Ensure all records are complete, accurate, and legible.

IV.2. Maintain records for at least two years.
IV.3. Store records in a secure location to prevent loss or damage.
IV.4. Develop a system for easy retrieval of records.
IV.5. Regularly review and update records to ensure compliance with current regulations
and guidelines.
IV.6. Train staff on the importance of maintaining accurate records.
IV.7. Perform regular audits to ensure compliance with record-keeping requirements.
IV.8. Address any deficiencies or discrepancies found during audits promptly.
IV.9. Establish a protocol for the disposal of records that have met the retention period.
IV.10. Keep backup copies of electronic records in case of system failure or data loss.

V. Training and Implementation

3 |Standard Operating Procedures-POWER OUTAGE

 STANDARD OPERATING SOP DOCUMENT NO.:
011
PROCEDURE
SOP DATE OF
EFFECTIVITY:
POWER OUTAGE FEBRUARY 08, 2024

SOP REVISION NO.:

MEDXPERT PHARMACY 001

PREPARED BY: REVIEWED BY: APPROVED BY:

MARIA ANDRIA G. MARAVILLA JESTONI M. BAGU JESTONI M. BAGU

PHARMACIST OWNER/MANAGER OWNER/MANAGER

V.1. The training and implementation section of the SOP for drugstore storage outlines the
steps to ensure that all staff is trained in the proper storage and handling of
pharmaceutical products. This includes the following:

V.1.1. Designation of responsibilities: Clearly define the roles and responsibilities of

each staff member involved in the storage and handling of pharmaceutical
products.

V.1.2. Conducting Training: Provide training on the SOP for drugstore storage to all
personnel who handle or store pharmaceutical products. This includes training on
the proper handling, labeling, and storage of products, as well as the importance
of maintaining accurate records and monitoring temperature and humidity
conditions.

V.1.3. Implementation: Implement the SOP for drugstore storage across all drugstore
branches, and ensure that all staff members comply with the SOP.

V.1.4. Regular Review: Review the SOP regularly to ensure that it is up-to-date and
relevant to the current practices and requirements.

V.1.5. Record Keeping: Maintain accurate and complete records of all training sessions,
implementation actions, and any updates made to the SOP.

VI. Revision History

SOP Number:
Revision Number:
Date of Revision:
Description of Changes:

VII. End of Document

4 |Standard Operating Procedures-POWER OUTAGE

 STANDARD OPERATING SOP DOCUMENT NO.:
011
PROCEDURE
SOP DATE OF
EFFECTIVITY:
POWER OUTAGE FEBRUARY 08, 2024

SOP REVISION NO.:

MEDXPERT PHARMACY 001

PREPARED BY: REVIEWED BY: APPROVED BY:

MARIA ANDRIA G. MARAVILLA JESTONI M. BAGU JESTONI M. BAGU

PHARMACIST OWNER/MANAGER OWNER/MANAGER

This section is the final section of the SOP, which serves to conclude the document and
provide a confirmation of pharmacy staff members' review and understanding of the SOP.

Name & Designation Signature Date

By providing signature and date lines in the End of a Document section, the pharmacy
ensures that all staff members have reviewed and agreed to follow the procedures outlined in
the SOP. The SOP is considered an important tool to ensure that the pharmacy complies with
regulations and maintains high standards of patient safety and satisfaction.

5 |Standard Operating Procedures-POWER OUTAGE