TECHNICAL PUBLICATION

Imaging
Imaging Systems
Systems Group
Group ●● Canon
Canon Canada
Canada Inc.
Inc.

Product(s) Number
imageRUNNER ADVANCE 8200 / 8000 / 6200 / 6000 Series N12-083
/ All
Subject Date
E197 Error Code Countermeasure August 31,
2015

This Technical Publication covers a countermeasure to resolve E197-0001 / 0008 Error Codes.

DETAILS:
Symptom:
E197-0001 / 0008 Error Codes may occur after replacing the Upper Fixing Unit.
• E197-0001: Error in Main Driver PCB Connection Detection.
• E197-0008: Error in Fixing Drawer Connector Connection Detection.
Cause:
When replacing the Upper Fixing Unit; if the Fixing Thermal Switch (J3202) and the Fixing
Cleaning Web Level Sensor Connectors (J3207) are not correctly connected, the +5Volt and
Ground (GND) signals for both Sensors will be short-circuited through the Thermal Switch.
This can also cause the +5Volt Pico Fuse (FU15) on the Main Driver PCB Assembly to open and
result in the above-mentioned error codes.
It is incorrect to have the yellow and white wires connected together. It is also incorrect to have the
purple and gray wires connected together (Figure 1 [A]). Figure 1 [B] as well as Figure 3 shows
the correct connections.

Note: When wired incorrectly it will not be possible to place both wires in the Cable Clamp [2]
(Figure 2 [A]). When wired correctly both wires will fit through the Cable Clamp [2] (Figure
2 [B]).

[A] [B]

Figure 1 Figure 2

The information contained in this publication is confidential and is to be used for reference purposes by
Authorized Dealers of Canon Canada Inc. Its unauthorized use is prohibited. For additional information Page 1 of 2
please visit our website (https://canonextra.canon.ca) or call the Technical Support Line at 800-661-8930.
 N12-083

SERVICING PROCEDURE:
Service work:
1. Make sure that the wires are correctly wired through the Cable Clamp (Figure 2 [B]).
2. The yellow and gray wires [2] are connected to the same Relay Connector [1] (Figure 3).
3. The purple and white wires [3] are connected to the same Relay Connector [1] (Figure 3).
Note: Make sure that the connecters on both sides of the Relay Connecter [1] (Figure 3) are the
same color:
Orange (yellow wire) and Orange (gray wire) [2] connectors
White (purple wire) and white (white wire) [3] connectors.

Figure 3

If an E197-0001 / 0008 error code occurs due to the incorrect connection, properly reconnect the
connector and replace the Main Driver PCB Assembly (P/N: FM4-1083-000).

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