Service Information

Copier Color
Office Imaging Products Quality Assurance Center
Hardware

Ref No.: F01035-EN-7.00

Date: June 12, 2017
Approved by: Tashiro Masaaki
Revised: Correction of erroneous descriptions for factory measure 1
Model:
imageRUNNER ADVANCE C3320i
imageRUNNER ADVANCE C3320
imageRUNNER ADVANCE C3320L
imageRUNNER ADVANCE C3325
imageRUNNER ADVANCE C3325i
imageRUNNER ADVANCE C3330
imageRUNNER ADVANCE C3330i

Subject:
Measure against E280-000x, E302-000x, E315-0xxx, E732-0010 and E270-000x.

[Symptom]
Measure against E280-000x, E302-000x, E315-0xxx, E732-0010 and E270-000x.
- E280-0001: Scanner Unit communication error. (Communication between the Main Controller and the Scanner Unit was not
started within the specified period of time.)
- E280-0002 : Scanner Unit communication error. (Disconnection of FFC between the Main Controller and the Scanner Unit was
detected.)
- E280-0003 : Scanner Unit communication error. (Reading or writing error was detected between the Main Controller and the
Scanner Unit.)
- E302-0001 : Shading error.( An error in the shading value was detected at white shading.)
- E302-0002 : Shading error.(An error in the shading value was detected at black shading.)
- E315-0007 : Image processing device error. (JBIG encode error was detected.)
- E315-0500 : Device timeout error.(An image synchronous signal from the Main Controller PCB to the Reader could not be
detected for 30 sec or longer.)
- E315-0510 : Device timeout error.(An image synchronous signal from the Main Controller PCB to the Reader could not be
detected for 30 sec or longer.)
- E732-0010 : Scanner communication error.(DDI-S communication error (Vsync detection error) was detected.)
- E270-0001 : Scanner Unit communication error. (The vertical scanning synchronous signal (VSYNC) was not transmitted
normally at the Scanner Unit side that communicates with the Main Controller PCB.)
- E270-0002 : Scanner Unit communication error. (The vertical scanning synchronous signal (VSYNC) was not transmitted due
to horizontal scanning synchronous signal (HSYNC) error which is sent to the Main Controller PCB.)
[Reference]
Previously it was difficult to identify cause for errors that occur due to broken flat cable since there are many errors available. To
make an improvement on the issue, a change in the software is made (MN-CONT V12.07 or later) so that E270-0002 is displayed
when the signal for broken flat cable is detected. (Refer to SI No.F01748)
The following Service Information can also be referred to as they are related to errors attributable to flat cable:
- When E280-0002 is displayed, as smoothness of the flat cable may be attributable to broken cable, the flat cable needs to be
replaced and a friction sheet needs to be attached. (Reference Service Information No.F00703)
- When E302-0001 is displayed, soiling on mirror is probably the cause, so the mirror needs to be cleaned. (Reference: Service
Information No.F01760)

[Cause]
There are 2 causes as below:

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Measure against E280-000x / E302-000x / E315-0xxx / E732-0010 and E270-000

 F01035-EN-7.00

1.The terminals [1] of flat cable and the terminals [2] of connector are connected to the reader PCB. The terminals [2] are placed
on the terminals [1] and contacting as Figure [A].

When the dimensional accuracy for the flat cable is inadequate, terminals [1] and terminals [2] are off the correct positions and
contact at their sides as Figure [B] shows. If the products are shipped in this state, there may be no contacts of terminals [1] and
[2] due to transportation vibration and their state may become [C] condition which has no contact of the terminals. This results in
the abovementioned symptom.

2. The above symptom occurs when the flat cable is broken due to burr on the scanner unit or the flat cable being attached
diagonally.

[Service work]
When the above symptom occurs, prepare the new type flat cable set (FM1-U015-000) and replace the old one.
[Note] It is recommended to follow the steps below when replacing flat cable to avoid damaging the flat cable by accidentally
folding it, etc.
[Reference]The new type Flat Cable Set (FM1-U015-000) contains the following parts:
- Flat cable
- Slip sheet (FL1-4605-000) Newly set up as service part.
- Clamp sheet

a) Remove the belt from the reader assembly

a-1) Remove the copyboard glass. Pull and move the timing belt [3] right and left to bring the scanner unit [1] to the center.
[Note] Try not to touch the 2 reader shafts [2] as much as possible as grease is applied on them.

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a-2) To protect the scanner unit and keep it from getting soiled, fold a A4 size sheet [a] in half along short side and place it under
the scanner unit (top of the frame) as shown in the picture below.

a-3) Loosen the screw [1] and slide the sheet metal [2] in the direction of the arrow [a] to loosen the tensioner of the timing belt
[3]. It is easier to perform the steps onwards by temporarily attaching the screw [1] while the tensioner is loosened.

a-4) Hold the scanner unit with left hand as shown in the photo below. While lifting it slightly, remove the timing belt with right
hand.

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[Note] While performing this work, be sure to keep the flat cable loose as shown in the photo [A] at all times. Keeping the flat
cable stretched out as shown in the photo [B] may cause damage to the flat cable.

a-5) Place the scanner unit [1] sideways as shown in the photo below on the sheet of paper which was placed on the frame in
the step a-2). When placing it sideways, pay attention to how the flat cable [2] is twisted to avoid any damage to it.
[Reference] The scanner unit is placed in the center of the frame in the above instructions for better workability, but it can also
be placed on the reader glass [a] as instructed in Service Manual.

b) Replace the flat cable

b-1) Remove the flat cable. Take out the new type flat cable [1] from the flat cable set (FM1-U015-000) and attach it to the reader
of the main body.

[Note] The areas marked [a] are the most sensitive areas against damage. When removing/installing the flat cable, work with
caution for both front and back sides.

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b-2) Attach the flat cable to the connector [1] of scanner unit .

b-3) Remove the liner of double-side sheet [a] of the flat cable and then align the cable to the left side guide to attach on the
scanner unit.

[Note] Make sure to attach the flat cable in the state of aligning it to the left side guide.
b-4) Slide the cable retaining sheet under the 4 guide claws [1] to place it as shown in the following photos.

b-5) Set the flat cable without removing the double-sided sheet attached to the folded section [a] of the flat cable. Hold the flat
cable temporarily with the clamp sheet [1] on the frame to avoid the flat cable from being loose.

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[Note] The flat cable is temporarily secured to avoid having the loose flat belt caught by the scanner when it moves right and left
in later steps.

c) Install the belt in the reader assembly

c-1) Move the timing belt [2] to the rear with flat head screwdriver [1], etc. to have it apart from the reader shaft [3] for better
workability.

c-2) While paying attention not to stretch the flat cable, lift the scanner unit with left hand.

c-3) Of the 2 timing belts running parallel to the shaft, hold the one located in front [1] with right hand and attach it to the mounting
groove [a] on the scanner bushing.

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c-4) Just as the step b-3), also attach the timing belt located in rear [1] to the mounting groove. For the timing belt in rear [1],
removing the belt first from the pulley [2] makes it easier to attach the belt to the mounting groove.

c-5) Place the scanner unit on the shaft. Return the sheet metal slided in the step a-3) under a) Remove the belt from the reader
assembly, apply some tension to the timing belt and tighten the screw.

c-6) If the slip sheet [2] is not attached to the FFC guide sheet [1], prepare and attach the slip sheet (FL1-4605-000) [2] along the
following reference lines. When attaching the sheet, place the scanner unit to the right side from the center.
- Reference line for attaching [a]: Align the slip sheet with the left side of the flame.
- Reference line for attaching [b]: Align the slip sheet with the rear edge of the FFC guide sheet [1].

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c-7) Position the flat cable [1] where folded in L-shape against the rib [a] of the size detection sensor support mount.

c-8) Position the flat cable [2] in parallel to the FFC guide sheet(light blue)[1]. Be sure it does not go outside the FFC guide sheet.
Press the flat cable to the FFCguide sheet (light blue) so that the margin between the FFC guide sheet and the flat cable ([A] and
[B]) is within 1mm.
[Note] The FFC guide sheet (light blue) [1] is attached on the black FFC guide sheet in the same shape. If the FFC guide sheet
(light blue) is not attached, position the flat cable in parallel to the black FFC guide sheet just like the above and press while
making sure it does not become diagonal.

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Reference] Refer to the photo below for the position [A] and [B].
[A]: Downward in a vertical direction from the inside of the frame [a]
[B]: Downward in a vertical direction from the inside of the frame in the center between [b] and [c]

c-9) Remove the liner from the double-sided tape located on the backside of the flat cable where folded and attach the doublesided
tape.
[Note] Be sure that the flat cable is straight against and is not loose from the FFC guide sheet.

c-10) With a scale, measure each of the distances [A] and [B] being from the upright potion of frame to the flat cable.

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c-11) Confirm that the difference between distances [A] and [B] measured at Step c-10) is within 1mm.
c-12) Attach the copyboard glass.

[Service parts]

No. Part Number Description Q'ty Fig.No.

1 Old FM1-H103-010 FLAT CABLE SET 1 -> 0
New FM1-U015-000 FLAT CABLE SET 0 -> 1
2 Old 400F
New FL1-4605-000 SLIP SHEET 0 -> 1

* The flat cable set contains the slip sheet.

*The flat cable packed with No.3 flat cable set has been improved its connectivity by widening the width of conductors.

[Factory measure]
Factory measure 1 : The flat cable is changed to the new type with improved dimensional accuracy between terminals.
Factory measure 2 : To improve the connectivity, the width of conductors for the flat cable is widen.

[Countermeasure cut-in serial number in factory]

< Factory measure 1 >

Model Serial number

iR-ADV C3330 AS 230V QTZ03319
iR-ADV C3325 AS 230V QUB01651
iR-ADV C3320 AS 230V QUC03825
iR-ADV C3330 CN 220V QUE01058
iR-ADV C3325 CN 220V QUF01212
iR-ADV C3320 CN 220V QUG03299
iR-ADV C3320L CN 220V QUH02871
iR-ADV C3330 CN 220V G TYT00569
iR-ADV C3325 CN 220V G TYV00593
iR-ADV C3320 CN 220V G TYX00723
iR-ADV C3330i EUR 230V QTF09736
iR-ADV C3325i EUR 230V QTS16999
iR-ADV C3320i EUR 230V QTT16234
iR-ADV C3320 EUR 230V QTU01192
iR-ADV C3330 IND 230V RJS00702
iR-ADV C3325 IND 230V RJU00673
iR-ADV C3320 IND 230V RJV02409
iR-ADV C3330 KR 220V QUJ00896
iR-ADV C3325 KR 220V QUK04821

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Model Serial number

iR-ADV C3320 KR 220V QUL02916
iR-ADV C3330i LTN 230V RJQ00722
iR-ADV C3325i LTN 230V RJR00758
iR-ADV C3330 TW 120V QUM00506
iR-ADV C3325 TW 120V QUN00506
iR-ADV C3320 TW 120V QUP00556
iR-ADV C3330i US 120V QTV07256
iR-ADV C3325i US 120V QTW09703
iR-ADV C3330i US 120V G QTX00546

< Factory measure 2 >

Model Serial number

iR-ADV C3330 230V QTZ07301
iR-ADV C3325 230V QUB02703
iR-ADV C3320 230V QUC07331
iR-ADV C3330 CN 220V QUE01521
iR-ADV C3325 CN 220V QUF01808
iR-ADV C3320 CN 220V QUG05945
iR-ADV C3320L CN 220V QUH05314
iR-ADV C3330I EUR 230V QTF18253
iR-ADV C3325I EUR 230V QTS33110
iR-ADV C3320I EUR 230V QTT29372
iR-ADV C3320 EUR 230V QTU01344
iR-ADV C3330 IND 230V RJS00890
iR-ADV C3325 IND 230V RJU00806
iR-ADV C3320 IND 230V RJV04339
iR-ADV C3330I KR 220V QUJ01428
iR-ADV C33925KG KR 220 QUK10457
iR-ADV C3320 KR 220V QUL05889
iR-ADV C3330I LTN 230V RJQ00722
iR-ADV C3325I LTN 230V RJR00758
iR-ADV C3330 TW 120V QUM00607
iR-ADV C3325 TW 120V QUN00582
iR-ADV C3320 TW 120V QUP00701
iR-ADV C3330I 120V QTV13236
iR-ADV C3325I 120V QTW18163
iR-ADV C3330I 120V G QTX00616
iR-ADV C3330 CN 220V G TYT00571
iR-ADV C3325 CN 220V G TYV00593
iR-ADV C3320 CN 220V TYX00723

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