e-Support Filename: TP10 332.

pdf
Date: 11-17-10

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Measure to Prevent Noise in the Fixing Assembly and E240-0004 Error Codes

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C5051 GQM00001 ~ GQM30944
imageRUNNER ADVANCE C5045 GPQ00001 ~ GPQ31872
imageRUNNER ADVANCE C5035 GNW00001 ~ GNW31114
imageRUNNER ADVANCE C5030 GNG00001 ~ GNG31146

GENERAL:
This Technical Publication describes a cleaning process that will help minimize a thumping noise and E240-
0004 error codes.

DETAILS:

Cams

At the factory, too much grease was

applied to the gears shown, which caused
the grease to migrate to the cams, and
brake assembly (brake assembly is not in
the picture, see next page).

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 2
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP10 332.pdf
Date: 11-17-10

SERVICING PROCEDURE:
Please see attached PDF, “Cleaning Procedure,” which provides steps to clean the gears and cams
mentioned.

If the Cleaning Procedure does not remedy this issue, please follow the procedure below:

To further prevent the Pressure Cam from over traveling, slightly add additional pressure to the leaf spring
as shown below. Install the Brake Assembly on the Fixing Assembly and test the device.

Place downward
pressure on the leaf
spring if needed.

Page 2 of 2