e-Support Filename:

Date:

TP06 036.pdf
01-30-06

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER 2270 / 2230 / 3570 / C 3100 Series
SUBJECT:
Preventing Paper Feeding Faults Caused by Displacement or Peel-off of the Lower Right Door Sheet
GENERAL:
This Technical Publication is to inform the field of a countermeasure that has been developed to prevent paper
feeding faults (Jam Code 0105) caused by displacement or peel-off of the lower right door sheet.
DETAILS:
Symptom:
When the lower right door sheet (P/N: FC5-7413-000) is either moved or peels off the lower right door the
pressure between the vertical path roller 2 [1] and the vertical path slave roller 2 [2]is decreased thus creating
a paper feeding fault to occur that generates a Jam Code 0105.
Cause:
The displacement or peeling off of the lower right door sheet is caused by the small size of the sheet. Since
the size of the sheet is undersized, the adhesion area (glue surface) is very narrow.

[1]

[2]

[1] Vertical Path Roller 1

[2] Vertical Path slave roller 2
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE BY
AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.

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e-Support Filename:
Date:

TP06 036.pdf
01-30-06

SERVICING:
Production Measures:
A change has been made in the shape of the lower right door sheet and the attachment position to prevent the
above mentioned symptom.

[A] Old Style Lower Right Door Sheet

[B] New Style Lower right Door Sheet

Service Procedure:
When the above mentioned symptom occurs, remove the old style sheet from the lower right door assembly
[A] and attach the new style sheet.

[2] Vertical Path Slave Roller 2

[3] Attachment position of the new style lower right door sheet
[4] Attachment position of the old style lower right door sheet

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e-Support Filename:
Date:

TP06 036.pdf
01-30-06

Points to note for attaching the new style sheet:

Right/Left direction point: Adjust the position based on the edge [5].
Up/Down direction point: Adjust the position [6] so that the sheet does not cover the round side and the rib [7].

[5] Right/Left direction point

[6] Up/Down direction point
[7] Rib

SERVICE PARTS:

Description

Part Number

Qty

Parts
Catalog
Page

Old

Sheet, Right Lower Door

FC5-7413-000

2>0

145

New

Sheet, Right Lower Door, B

FC5-7244-000

0>1

145

Old

Right Lower Door Assembly

FM2-0131-000

1>0

145

New

Right Lower Door Assembly

FM2-0131-020

0>1

145

Compatibility

Yes No

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