TRAVEL AGENT PORTAL (TAP)

for Agent, GSA and Self-service CA

19 Mar 2024
SYSTEM OVERVIEW
CURRENT SYSTEM TAP
Channel Function B2B SELF-SERVICE
SABRE INTERACT B2B SELF-SERVICE ARDW/AIDL TAP
Booking ✓ ✓ ✓ ✓ Important notice:
Ticketing ✓ ✓ ✓
Agent/GSA
CA redemption ✓ ✓ • TAP is used for
System Management ✓
Booking ✓ ✓ ✓
booking and issuing
Webportal/B2B self- Ticketing ✓ ✓ commercial
service Agent CA redemption ✓ ✓
System Management ✓ tickets/EMDs only.
✓ ✓ ✓
Booking
Ticketing ✓ ✓
• CA point redemption
CA self-service
CA redemption ✓ ✓ still needs to be
System Management ✓
Booking ✓ done on B2B self-
Ticketing
CA served by Agent
CA redemption ✓ ✓
service system as
System Management
now (with link, user
Booking ✓ ✓
VNA CTO/ATO Ticketing ✓ ✓ different from TAP)
(BRANCH) CA redemption ✓ ✓
System Management ✓
Booking
Ticketing
VNA HDQ
CA redemption
System Management ✓ ✓ ✓ ✓ ✓
OUTSTANDING POINTS OF TAP
• Web – based tool: TAP is a web-based platform and therefore can easily be accessed by agents, CAs or
GSAs on internet environment with computer or any mobile devices which makes selling process much
more convenient and easier.
• Agents, self-service CAs and GSAs can create users for bookers on TAP by themselves and assign
ticketing role or booking role only to bookers for sales management.
• 2 - level sales network management: Agent, self-service CA can create sub-agents, sub-CAs and
manage its 2nd-level sales network on TAP.
• All in 1 selling tool: an important feature that makes TAP excel B2B Self-service is that AIDL/ARDW
(standard window) is available on TAP for every agent. This supports small agents like web portal or
B2B self-service agents without traditional reservation system to handle cases of complicated
technique reservation themselves and do not have to contact VNA office for support. All agents now
have a full function selling tool on one platform and therefore have much more control of selling.
• Informative Portal: TAP also supports VNA to distribute news and policies to agents, CAs and GSAs
through its news management function so all bookers of agents, sub-agents, GSAs or staffs of CAs, sub-
CAs can update important news, policies of VNA on TAP easily.
TAP ACTIVATION TIMELINES

Date Action Function activated Note

• Agent/CA admin user can create
users, sub-agents/sub-CAs, sub-
During 02 April
User activation • User to access TAP agent/sub-CA users
2024 – 09 April
email • System management • GSA can create GSA users
2024
• Agent/GSA/CA can NOT make
bookings and issue tickets
All functions: • Agent/GSA/CA user can use all
Full function system
18 Apr 2024 • System management functions of TAP including booking
activation email
• Booking/Ticketing and ticketing function.
USER ACTIVATION EMAIL
Agent/CA/GSA admin users will be created automatically when creating Agent/CA/GSA. The
Agent/CA/GSA admin will receive an activation email with user and link to create password.

Below is the activation email sent to GSA admin when VNA admin creates GSA.

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USER - HOMPAGE
Office ID/
ACL balance Ticket station number
Username

Select Language

View account
information or
Change password

• Agent username is always preceeded by

agent’s 8-digit ticket station code
• ACL amount can be seen by agent user
but CANNOT be seen by sub-agent user

News

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SYSTEM MANAGEMENT
TAP USER LEVEL MATRIX

Admin user (VNA)

Agents Agent admin user

Agent users 1, 2, …n

Sub- Agents Sub - agent users 1, 2, …n

CAs CA admin user

CA users 1, 2, …n

Sub- CAs Sub - CA users 1, 2, …n

GSAs GSA admin user Email of account (account admin user) or any user is
unique in TAP. System does not allow to create account
GSA users 1, 2, …n
or user with email already existed in TAP 7
VNA ADMIN USER (BRANCH)
VNA admin user can:
• Create/change status (active, inactive)/update account information of Agent/GSA/CA in market(s)
assigned
• Create/change status (active, inactive)/update account information of user of Agent/GSA/CA,
user of sub-agent/sub-CA
• Manually reset password for agent/CA/GSA user, sub-agent/CA user  Agent/GSA/CA can
request VNA admin’s support if needed.
• Other system management functions (introduced internally)

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AGENT/GSA/CA ADMIN USER
Agent/GSA/CA admin user is created automatically when Agent/GSA/CA is created by VNA admin
user. Each Agent/GSA/CA has only 1 admin user whose email is the email of Agent/GSA/CA.
Admin user can:
• Create Agent/GSA/CA users or sub-agent/sub-CA users, assign full role (booking and ticketing)
or pricing role (booking only) to user.
• Create sub-agents/sub-CAs (not applied for GSA)
• Edit/change status (activate/deactivate) or close Agent/CA/GSA user, sub-agent/sub-CA user or
sub-agent/sub-CA itself.
• View sales/accounting reports of Agent/CA/GSA , sub-agent/sub-CA and sales report of each
sub-agent/sub-CA user
• Manually reset password for agent/GSA/CA user or sub-agent/sub-CA user
Note: to avoid risks related to system management functions of admin user, agent must keep
confidentiality of its admin user account and never use a commonly used email for admin user.
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Agent/GSA/CA takes full responsibility for managing its admin user account.
AGENT/GSA/CA USER
• Created by AGENT/GSA/CA admin user
• 2 types of user role:
+ Full role: user can book, price, create PNR and issue ticket (admin user always has full role)
+ Pricing role: user can book, price, create PNR but is not allowed to issue ticket
• No limit for number of user created by AGENT/GSA/CA admin user
• A full role agent user share the ACL account with AGENT/GSA/CA and can issue ticket as long
as there is enough balance in ACL account of AGENT/GSA/CA. AGENT/GSA/CA user can see
ACL balance of AGENT/GSA/CA.
• Each user can view his/her sales report. Only admin user can view all AGENT/GSA/CA users’
sales reports.
• A user is allowed to use standard window (AIDL/ARDW for AGENT/GSA/CA) if user is granted
with account to access AIDL. The user and password to access AIDL is different from user and
password to access TAP and must be supplied by VNA. Without account for AIDL, user can 10
only book or issue ticket with Booking function on TAP.
SUB-AGENT/SUB-CA

• Created by agent/CA admin user

• Maximum sub-agent/sub-CA number created by agent/CA is 200. Agent/CA which wants to create
more than 200 sub-agents/sub-CAs must get VNA’s approval
• Sub-agent/sub-CA users are also created and managed by agent/CA admin user
• Sub-agent/sub-CA shares ACL account with Agent/CA and can issue ticket as long as the
agent/CA’s ACL balance is enough but cannot see ACL value of Agent/CA.
• GSA does not have sub-GSA

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SUB-AGENT/SUB-CA USER
• Created by agent/CA admin user
• 3 types of sub-agent/sub-CA user role (a user can be assigned many roles):
+ Report role (supervisor): user can view sales report of sub-agent/sub-CA and sales reports of
all other users of sub-agent/sub-CA.
+ Full role: user can book, price, create PNR and issue ticket
+ Pricing role: user can book, price, create PNR but is not allowed to issue ticket
• No limit for number of sub-agent/sub-CA user created by Agent admin user
• Sub-agent shares the ACL account with agent and can issue ticket as long as there is enough
balance in ACL account of agent but he/she is not allowed to see ACL balance of agent.
• Sub-agent/sub-CA user can view his/her sales report only. Only sub-agent/sub-CA supervisor
can view sales reports of sub-agent/sub-CA and sales reports of every sub-agent/sub-CA user.
• A sub-agent/sub-CA user is allowed to use standard window (AIDL/ARDW for agent) if granted
with account to access AIDL. The user and password to access AIDL is different from user and
password to access TAP and must be supplied by VNA. Without account for AIDL, user can only 12
book or issue ticket with Booking function on TAP.
AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Agent user management function allows Agent admin user to manage Agent User and Sub-agent
users. Agent Admin user can perform many different operations related to the user, such as creating
a user, searching, editing user information, resetting the user's password, and changing user status.
Filter criteria to
search for user Export list of
users

Create user

Click on a user in the

list to view user
detailed information
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AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Edit information/Change User status

Reset password

Change status of Edit detailed

user information of
(active/inactive) user

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AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Create agent user

Click

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AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Create agent user

Click save to
Select Agent Email of a user is unique in TAP. If a booker works
create user
for 2 agents, he/she must use 2 different emails for
2 users of 2 agents he/she works for on TAP

Assign role (ticketing-full

or booking only) to user

Agent username created is

always preceeded by 8 digit
code of agent by default
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SUB AGENT/SUB-CA MANAGEMENT (ADMIN USER)
• Sub agent management function is essential to manage sub-agents efficiently. It allows Agent
Admin user to search for an agent, view all details of a sub-agent, create, edit, change status of an
sub-agent and close a sub-agent when necessary.
• Agent Admin user is allowed to create sub-agents belonging to the Agent that he/she manages.
Export current
view list of
Filter criteria to search sub-agent
for sub-agent

more criteria to search

for sub-agent

Click on a sub-agent in the list

to view sub-agent account
information

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SUB AGENT/SUB-CA MANAGEMENT (ADMIN USER)
Edit information/Change sub-agent status

Edit sub-agent
information

Change sub-agent
status

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SUB AGENT/SUB-CA MANAGEMENT (ADMIN USER)
Create sub-agent/sub-CA (NOT applied for GSA)

Click

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SUB AGENT/SUB-CA MANAGEMENT (ADMIN USER)
Create sub-agent/sub-CA (NOT applied for GSA)

Fill in sub-agent Email of sub-agent is unique in

information TAP. System does not allow to Click Save to
create sub-agent with email create sub-agent
already existed in TAP

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AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Create sub-agent/sub-CA user (NOT applied for GSA)

Click

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AGENT/GSA/CA USER MANAGEMENT (ADMIN USER)
Create sub-agent/sub-CA user (NOT applied for GSA)

Email of user is unique in

TAP. System does not allow
to create user with email Click Save to
Select Sub-agent create sub-agent
already existed in TAP
user

Assign role(s) to user.

User can be assigned many roles.
If assigned Report role, user is supervisor of
sub-agent and can view sales repor of sub- 22
agent and sales reports of all users of sub-
agent
Q&A

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REPORTS & DASHBOARDS
SALES REPORTS
• Sales reports of agent will cover all transactions (booking, ticketing, exchange, void, refund) made by
agent on all of its sales channel on VNA:
 TAP
 API Hub: agent which is provided with VNA API Hub to sell VNA’s services on its own websites
(B2B or B2C OTA)
 B2B self-service: CA point redemption transactions
• The transactions on all channels will be updated real time to sales reports.

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SALES AND ACCOUNTING REPORTS VIEW
Agent/GSA/CA Agent/GSA/C Sub-agent Sub-agent/CA
Report
admin user A user supervisor user
I Sales reports
1 Agent/GSA/CA report ✓
2 Sub-agent/CA report ✓ ✓
3 Agent/GSA/CA User report ✓ ✓
4 Sub-agent/CA user report ✓ ✓ ✓
II Accounting reports ✓
1 Agency control report ✓
2 Detail of settlement report ✓
3 Summary of settlement report ✓
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REPORTS & DASHBOARD
Agent/GSA/CA admin user uses “Reports and Dashboards” function to view, search sales
transaction reports, accounting reports of agent/GSA/CA or sales report of any user within
agent/GSA/CA and user of sub-agent/sub-CA that belongs to agent/CA.

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DETAIL OF SALES REPORT FOR AGENT/CA/GSA
This function allows users to view detailed reports of Agent/CA/GSA transactions over a certain
period of time. Additionally, users can search by document number or PNR code

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AGENT SALES REPORT SAMPLE

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DETAIL OF SALES REPORT FOR SUB-AGENT/SUB-CA
This function allows users to view detailed reports of sub-agent/sub-CA transactions over a certain
period of time. Additionally, users can search by document number or PNR code

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DETAIL OF SALES REPORT FOR USER
This function allows users to view sales transaction reports of a user within a certain period of time.
Additionally, users can search by document number or PNR code.
Agent admin user can search and view sales reports of all agent users or sub-agent users.

Filter criteria for searching user

sales report

Export report

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DETAIL OF SALES REPORT FOR USER
User sales report sample

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ACL (Agency Credit Limit)
This function allows users to view available credit limit that shows GSA/Agents/CA ticket
issuance limit. Available credit limit = Bank Guarantee/Deposit Amount – Account
Balance (Amount owed to VNA)

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ACL Transaction
This function allows users to quick view all detail increase or decrease ACL transaction:
Sale/Refund/Void/Exchange ticket, Payment.

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Agency control report
This report allows users to view update real-time information: Bank guarantee/Deposit, Account
Balance, Available Credit Limit

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Detail of settlement report
This report allows users to view and export all ACL transaction in specific period.

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Summary of settlement report
This report allows users to view and export all ACL transaction by month: Total Ticket/EMD, Total
Payment, Total Manual Update (Adjust for wrong amount if have)

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Warning Email
ACL system will automatically check and send a warning email to the user
1. Warning about reaching credit limit
Every day the system will check the debt amount of Agent/CA/GSA compared to
the total of bank guarantee, deposit and temporary. If the credit limit warning
threshold is reached, a warning email will be sent to the Agent/CA/GSA admin
user and the corresponding Admin user.
2. Overdue debt warning
Every period, the system will check the amount owed by Agent/CA/GSA
compared to the total sales amount of the corresponding period. If the debt
amount > the total sales amount of the corresponding period, the system will
send an overdue debt warning email to the Agent/CA/GSA admin user.
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Q&A

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RESERVATION AND TICKETING
BOOKING FEATURE
- TAP supports reservation, ticketing and buying ancillaries during Res & Tkt flow.
- TAP searches fares and books a flight in “Fare Families” (Branded Fares) method like the way of
booking flow in Vietnam Airlines website or which almost airlines are applying now in their
websites. (Select flight-> Passenger info-> Ancillary services-> Confirm-> Payment)

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BOOKING FEATURE
SELECT FLIGHT:
- TAP has 03 options to search and book itinerary: Round Trip, One Way and Multiple destinations
- There is a link “Look up excess baggage fees of other airlines” to refer to OAL’s websites to search
their excess baggage charges

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BOOKING FEATURE
SELECT FLIGHT:
- “From/To” boxes: cover all Vietnam airports for domestic flights and the airports in other
countries where VN has direct/codeshare international flights , as well as many airports in other
countries where our agents/GSA usually sell tickets to.

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BOOKING FEATURE
SELECT FLIGHT:
- “Class” box: covers all VN classes of service. But even when you choose “Economy”, TAP will give
you all available-for-itinerary fares from Economy class and higher classes of service

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BOOKING FEATURE
SELECT FLIGHT:
- “CA to serve” box: is designed in TAP to support the Travel Agent which serves a Corporate
Account (CA) in accordance with the CA contract among VN, CA and Travel Agent.
• Only Travel Agent which serves a Corporate Account (CA) can see the list of its own CAs in
this box to choose. Other Travel Agents/self-service CA and GSA will see this box is blank.

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BOOKING FEATURE
SELECT FLIGHT:
- If ticket is issued for a CA to be served by Agent, or is issued by Self-service CA: at the end of the
Endorsement/Restriction field of the ticket TST (stored fare quotation for issuance) there is CA
number information, in format *CA <Ca number>

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BOOKING FEATURE
SELECT FLIGHT:
- If ticket is issued for a CA to be served by Agent, or is issued by Self-service CA: at the end of the
Endorsement/Restriction field of the ticket there is CA number information, in format *CA <Ca
number>

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 BOOKING FEATURE
SELECT FLIGHT:
- “CA to serve” box:
• When you select a “CA to serve” and go next to search fare, TAP will give result of the fare
applicable for the assigned CA. But if TAP responses with error “Corporate name not found”, it
means that the CA code has never been filed by VN to apply any specified-for-CA fare before. In
this case you need to do again by choosing the CA in “CA to serve” box and input the CA
number in “Corporate” box. TAP will search a fare of normal individual passenger for the CA.

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BOOKING FEATURE
SELECT FLIGHT:
- “Passenger type code” box: covers all special passenger types, which require you to have copy of
correct personal documentation (Passport, Visa…) to prove the eligibility when selling these
special types. If you do not select “Passenger type code”, TAP will search only fares for normal
individual passenger.

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BOOKING FEATURE
SELECT FLIGHT:
- “Corporate Code” box: is designed to allow Travel Agents to search the special fare filed with a
specific Corporate Code (Account Code). For example, Travel Agents in KR market may have
special “Visit Family and Relatives-VFR” fare filed with Account Code “KRE1”. They can search this
fare by choosing “Visit Family and Relatives” in “Passenger type code” box, together with
inputting “KRE1” in “Corporate Code” box.

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BOOKING FEATURE
SELECT FLIGHT:
- “Fare type” box: By default TAP select all “Published” and “Negotiation/Private” fares to search. It
will give result of lowest available fares in each Fare Family group. If Negotiation/Private fares are
not available for the searched itinerary, then the Published fares will be displayed.

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BOOKING FEATURE
SELECT FLIGHT:
- “Multiple destinations” option: allows you to search fare for the itinerary with surface sector, or
with multiple Stopovers (stop more than 24 hours).

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BOOKING FEATURE
SELECT FLIGHT:
- Fare Family matrix table with general fare rules and priorities of each Fare Family group: gives you
an over view of fare rules and priorities before you choose a fare to sell.

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BOOKING FEATURE
SELECT FLIGHT:
- Fare Family matrix table with general fare rules and priorities of each Fare Family group:

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BOOKING FEATURE
SELECT FLIGHT:
- Searching result page: gives you details of selected itinerary, flights, fares, general fare rules
(cancellation, refund, no-show and changes restrictions), free baggage allowance (checked
baggage and carry-on baggage)

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BOOKING FEATURE
SELECT FLIGHT:
- Searching result page:

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BOOKING FEATURE
SELECT FLIGHT:
- Searching result page:

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BOOKING FEATURE
PASSENGER INFORMATION:
- It is designed to fill the essential elements to create a booking: passenger name, contact (phone,
email)

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BOOKING FEATURE
PASSENGER INFORMATION:
- Besides, in this step you can also input passenger’s FFP Lotusmiles number, travel document
(Passport), residence address, destination address, visa if necessary.

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BOOKING FEATURE
PASSENGER INFORMATION:
- “Auto notification” box: is a new utility which allows VN to notify the passenger via Phone and
email automatically in case of disruption (irregularity), if you input the passenger’s phone and
email here.

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BOOKING FEATURE
PASSENGER INFORMATION:
- Note for inputting ADL passenger name with INF: the new format of PNR will count all characters in
the Name field, including titles and INF’s date of birth, as the name to input for Name field. Due to
this limitation in the Name field, if you have an INF too long name, you can omit title to input name.

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BOOKING FEATURE
ANCILLARY SERVICES:
- During booking flow TAP allows you to buy pre-paid baggage and pre-paid seat together with
ticket.

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BOOKING FEATURE
ANCILLARY SERVICES:
- During booking flow TAP allows you to buy pre-paid baggage and pre-paid seat together with
ticket.
- The ADL with INF is not allowed to buy pre-paid seat, as INF needs to be assigned in a specific
seat in cabin for security.

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BOOKING FEATURE
CONFIRM:
- Confirmation page with final detail of the reservation before ticketing: itinerary, passenger name
and contact, fare for ticket, ancillary with fare for EMD, general fare rule, free baggage allowance

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BOOKING FEATURE
CONFIRM:
- Confirmation page gives you 02 options: “Pay now” - is to issue ticket immediately upon PNR is
created; or “Pay later” - is to create a PNR and hold it without ticket issuance.

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BOOKING FEATURE
CONFIRM:
- If “Pay later”: TAP will create a PNR with confirmed RLOC and real time limit for ticketing.

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BOOKING FEATURE
CONFIRM:
- If “Pay later”: Besides, the passenger’s email address will receive a Pay-later email confirmation
from Vietnam Airlines

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BOOKING FEATURE
PAYMENT:
- If “Pay now”: TAP will go to “Select Form of Payment” page with only FOP “Agency Credit Limit”
available for you to issue ticket. Other FOPs are reserved for VN future upgrade, so are not
activated for ticket issuance at current.

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BOOKING FEATURE
PAYMENT:
- For issuing ticket/EMD, TAP will cross-check the total issuance value with the value of “Available credit
limit”, to guarantee that ticketing transaction is allowed only if its value is under Agency Credit Limit

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BOOKING FEATURE
PAYMENT:
- After ticket is issued successfully, the passenger’s email address will receive a confirmation email with
Travel Itinerary and Receipt of Electronic Ticket and EMD (ITR)

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BOOKING FEATURE
“Unpaid bookings”:
- is 1 item in Booking Management feature, but also displayed in Booking feature
- “Unpaid bookings” lists all the bookings, which are created with “Pay-later” option (without ticket
issuance) and still are not cancelled by VN.
- If you choose “Payment”, the unpaid booking will go “Pay-now” option to issue ticket. If you choose
“Cancel”, the unpaid booking will be cancelled.

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BOOKING MANAGEMENT FEATURE
- TAP allows you to retrieve un-ticketed PNR and ticket PNR with different options to view, change
flight, Void, refund, issue/reissue, buy ancillaries.

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BOOKING MANAGEMENT FEATURE
- You can open an active PNR by PNR RLOC, or by its associated ticket number. But if you want to refund
an unused ticket when its PNR is not active anymore (already moved to history), then you need to
open with only “E-ticket number” option.
- NOTE: from 18Apr2024 in TAP you will be able to open old PNR, ticket and EMD, which are created in
curent RES system, to handle/change/refund.

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BOOKING MANAGEMENT FEATURE
- When the PNR is retrieved to view, you will see all booking details: itinerary, passenger details,
contact, tickets, ancillaries and EMDs….

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BOOKING MANAGEMENT FEATURE
- Even with View option, when the PNR is retrieved to view, you can choose additional option: view
PNR history, cancel PNR, void ticket/EMD, refund ticket/EMD, issue new ticket (in case of unpaid
PNR), reissue/exchange ticket, buy additional ancillaries, update passenger information, add CA
code, add VIP info, add/modify/delete Remarks or OSI or Special Keyword (SK) fields in PNR, resend
Itinerary or resend Ticket & EMD receipt to new email.

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BOOKING MANAGEMENT FEATURE
- Even with View option, when the PNR is retrieved to view, you can choose additional option: view
PNR history, cancel PNR, void ticket/EMD, refund ticket/EMD, issue new ticket (in case of unpaid
PNR), reissue/exchange ticket, buy additional ancillaries, update passenger information, add CA
code, add VIP info, add/modify/delete Remarks or OSI or Special Keyword (SK) fields in PNR, resend
Itinerary or resend Ticket & EMD receipt to new email.

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BOOKING MANAGEMENT FEATURE
REFUND:
- TAP has Auto Refund method, which has Voluntary Refund with refund fee as per fare rules and
Involuntary Refund in case of irregularity with waver of refund fee.
- The refunded ticket/EMD value is back to Agency Credit Limit account immediately.

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BOOKING MANAGEMENT FEATURE
REFUND:
- TAP also has Manual Refund method, which allows you to update ticket value and refund fee
manually.

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BOOKING MANAGEMENT FEATURE
VOID:
- TAP supports to Void tickets/EMDs, which you have just issued within the working day before
Sales Report closure.
- The voided ticket/EMD value is back to Agency Credit Limit account immediately.

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BOOKING MANAGEMENT FEATURE
ISSUE:
- For un-ticketed PNR, TAP will recall the TST (stored ticket price quotation) and TSM (stored EMD
price quotation), then will allow you to issue ticket/EMD with this TST/TSM under Agency Credit
Limit.

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BOOKING MANAGEMENT FEATURE
ISSUE:
- For un-ticketed PNR, TAP will recall the TST (stored ticket price quotation) and TSM (stored EMD
price quotation), then will allow you to issue ticket/EMD with this TST/TSM under Agency Credit
Limit.

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BOOKING MANAGEMENT FEATURE
RE-ISSUE:
- For ticketed PNR, this function allows you to reissue ticket/EMD with a stored reissuance
TST/TSM after you change itinerary/change ancillary in the PNR.
- Full steps of “Re-issue” function (changing itinerary/changing ancillary in TAP then reissuing in
TAP) are not ready on 18Mar2024, but will be activated fully by June2024.
- At current, to reissue ticket/EMD you can use ARDW-AIDL Reservation system to assist the
flow: change flight/ancillary in ARDW-AIDL, then create and store a reissuance TST/TSM in
ARDW-AIDL. Then you go back to TAP, use “Re-issue” function to reissue ticket/EMD with the
stored reissuance TST/TSM.

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BOOKING MANAGEMENT FEATURE
CANCEL PNR:
- This function will cancel the PNR (delete all segments in the PNR), but will not void/refund the
ticket/EMD.

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BOOKING MANAGEMENT FEATURE
PNR HISTORY:
- This function allows you to track PNR history with different criteria.

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BOOKING MANAGEMENT FEATURE
ADD CA CODE:
- If Travel Agent is serving CA, this function allows the Travel Agent to add/modify CA code in the
PNR.

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BOOKING MANAGEMENT FEATURE
CHANGE FLIGHT:
- This function has 2 options: Voluntary change and Involuntary change.
- For ticketed PNR, this function still needs assistance of ARDW-AIDL to change. Full function steps
will be activated by June 2024.

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BOOKING MANAGEMENT FEATURE
BUY ANCILLARY:
- This function allows you to buy/add additional ancillaries/services: prepaid baggage, prepaid seat
(seat selection), upgrade class of service, business lounge, and special services (Wheel Chair,
Deaf/Blind service, special meals…)

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BOOKING MANAGEMENT FEATURE
UPDATE PASSENGER INFORMATION:
- This function allows you to update/modify passenger’s details: DOB, phone, email, auto
notification, FFP number, passport, visa, residence address and destination address

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BOOKING MANAGEMENT FEATURE
UPDATE PASSENGER INFORMATION:
- This function allows you to update/modify passenger’s details: DOB, phone, email, auto
notification, FFP number, passport, visa, residence address and destination address

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BOOKING MANAGEMENT FEATURE
ADD VIP/ SPECIAL KEYWORDS (SK):
- This function allows you to update/modify VIP information, or CIP information or Corporate
number (CA number) in SK field in the PNR.
- The info in SK field is delivered to check-in system and can be recognized by check-in agent.

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BOOKING MANAGEMENT FEATURE
ADD/MODIFY/DELETE REMARKS OR OSI:
- This function allows you to update/modify “Remark” field and OSI field in the PNR.

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BOOKING MANAGEMENT FEATURE
SEND ITINERARY:
- This function allows you to send again the itinerary confirmation email of pay-later booking to the
specified email address in the booking, in 1 of 9 popular languages. You can also send the
itinerary confirmation to a new email address.
- For ticketed booking, you are advised not to use this function to send email

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BOOKING MANAGEMENT FEATURE
SEND TICKET/ EMD:
- For ticketed booking, this function allows you to send again the Ticket & EMD Receipt
confirmation email to the specified email address in the booking, in 1 of 9 popular languages. You
can also send the Ticket & EMD Receipt confirmation to a new email address.

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STANDARD WINDOW ARDW-AIDL
- TAP has an imbedded link of ARD Web-AIDL (ARDW-AIDL) for Travel Agent/self-service CA
account, or an ARD Web (ARDW) for GSA account, for complicated reservation techniques and
scenarios.

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STANDARD WINDOW ARDW-AIDL
- When choosing Standard Window ARDW-AIDL, TAP redirects ticketing agent to a new window of
ARDW-AIDL (or ARDW).
- Ticketing agent is required to login this portal with the user, which is provided by VN via personal
email of activation.
- NOTE: TAP log-in user is different from ARDW-AIDL (or ARDW) log-in user

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STANDARD WINDOW ARDW-AIDL
- ARDW-AIDL (or ARDW) has graphic mode to search fares by flight availability, or by Flex Pricer
(Fare Family), create PNR, create TST/TSM for ticket/EMD issuance, Queue handling, Group
booking, etc.

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STANDARD WINDOW ARDW-AIDL
- ARDW-AIDL (or ARDW) also has cryptic mode to search flight availability, search fare, create PNR,
create TST/TSM for ticket/EMD issuance, Queue handling, Group booking, etc.
-

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INTERGATION AND RELATIONSHIP OF ARDW-AIDL WITH
TRAVEL AGENT PORTAL (TAP)
- ARDW-AIDL (or ARDW) can assist TAP to handle all complicated scenarios of
reservation, which TAP cannot proceed.
- But ARDW-AIDL (or ARDW) imbedded to TAP is restricted from creating FOP to
support ticket issuance directly in ARDW-AIDL (or ARDW).
- So the PNR created by ARDW-AIDL (or ARDW) is required to open in TAP to
complete ticket/EMD issuance under Agency Credit Limit.
- ARDW-AIDL (or ARDW) can open and modify PNR/ticket/EMD created by TAP.
- TAP can open and modify PNR created by ARDW-AIDL (or ARDW), can issue
ticket/EMD in the PNR by ARDW-AIDL (or ARDW).

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INTERGATION AND RELATIONSHIP OF ARDW-AIDL WITH
TRAVEL AGENT PORTAL (TAP)
CURRENT TAP PENDING FEATURES, WHICH NEED ARDW-AIDL SUPPORT UNTIL JUNE
2024:
- Ticket and EMD auto reissuance in TAP flow, including both voluntary and
involuntary handling.
- PNR split in TAP.
- Selection of specific passengers (not all) in PNR to handle change itinerary, void or
refund.

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INTERGATION AND RELATIONSHIP OF ARDW-AIDL WITH
TRAVEL AGENT PORTAL (TAP)
TAP LIMITATIONS, WHICH NEED ARDW-AIDL SUPPORT:
- Cryptic mode for reservation
- Group booking
- City pair fare display
- Pricing in availability search & book method
- Manual pricing. TST/TSM creation with manual value update.
- Manual ticket/EMD reissuance
- Ticket reissuance for name correction, or in case of PNR purge
- Queue handling
- TIMATIC reference
- Searching flights, fares to any cities/airports, which are not specified in TAP from/to list.
- Encode, decode of city/airport/taxes 100
- Other complicated scenarios
SELF-SERVICE CA
- Has all functions in TAP as per Travel Agents

GENERAL SALES AGENT (GSA)

- Has all functions in TAP as per Travel Agents
- Besides, like VN ticket office, GSA can open and handle all PNRs, tickets and EMDs
created by other ticketing offices (other OIDs)

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Q&A

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THANK YOU!

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