MONITORING ROOM STATUS

FRONT OFFICE PROCEDURE MANUAL / GUEST RELATIONS

WHAT HOW WHY

1.Assinging and blocking of rooms

a. Clean vacant room a) Guest relation should refer to the arrival time of the offering guest a smooth and efficient
guest and block the room accordingly at least 30 minutes check in
ahead of ETA.

(Always give importance to the guest preferences and Respecting and honoring what he was
special request. E.g. Smoking/Non Smoking Room, promised at the time of reservation.
high floor, far from elevator etc.)

b. Dirty vacant room Service associate has to closely monitor and block such It helps the housekeeping to make the
rooms keeping the time of arrival in mind, so that room ready prior to the arrival.
housekeeping have enough time to change the status
from dirty to clean prior to the guest arrival.

c. Back to back rooms Back to back status is the best assignment of monitoring Back to back situations generally arise
the room status. Make sure you get the previous guest on sold out dates and gives an
check out on time and allow enough time giving opportunity to the hotel to earn better
housekeeping to release the room revenue.

Important:
Proper process of departure control to be followed. Moreover close monitoring of checkout
Always give importance to the time of arrival. and check in time enables us to offer
flawless service to our guest.

Making Rooms ready  Front Desk team members must identify high priority To ensure that the housekeeping
room type needs at the beginning of the shift and department can ready those rooms first
throughout the day and the guest requests are met.
 They must communicate this information to the
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Front Office Procedure Manual, CFOPMGR 9 Monitoring Room Status, Page 1 of 2

 MONITORING ROOM STATUS
FRONT OFFICE PROCEDURE MANUAL / GUEST RELATIONS

housekeeping department.

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Front Office Procedure Manual, CFOPMGR 9 Monitoring Room Status, Page 2 of 2