Name: Carlo Magno Jungco , Erica Marie Garces BSHM 2-B

Situations Possible Consequences Solutions

     
 
 
 
 
 
 
 
A VIP kept asking the front
The VIP would get angry and call the The front desk next time should be
attention of the manager regarding very attentive to the needs of the
desk to change his rooms
what happened.
for several times in one (1) customer especially to the clients.
single day.

A guest found out that the
room she had just checked-
in has no signs of cleaning
by a room attendant.
The guest would be very upset The attendant will clean the room
and wont recommend the hotel without any charges to the
to his/her relatives. customers.

03 Laboratory Worksheet 2

*Property of STI

Page 2 of 2

TH1805

 
 
Name: Carlo Magno Jungco , Erica Marie Garces BSHM 2-B
Too many walk-ins (guests
with no reservations)
requested for rooms at
2:30 p.m. and not enough
clean rooms are available
at the moment.
 
 
A front desk clerk forgot to
update and input the ‘Do
Not Disturb’ request of a
guest in the morning.
  They should update their website in order
Some guest will be upset and angry for the guest to check if they have
because they are not being accommodated available rooms for such amount of
or being assigned to the rooms. Employees guests to check in their hotel. They
cannot handle some guests that are not should clean their room as soon as the
reserved when they arrived all at once. guests checks out of the room in order for
them to provide room for other guests.
The guest will be bothered when someone Front desks people should be aware of
will enter the room accidently and it may be the requests of their guest in order to
really embracing for the employee and avoid that kind of problem. They should
probably they are doing private stuffs. Some always be attentive with their guests.They
guests will be very upset and even get should put a front desk employee that
angry that can cause the hotels reputation. can remember the basics of their work.