42. Case 8.

Ted is a vice-president in a small company. He's a very laid back and private man. Everyone cons
iders him very nice but indecisive. When he makes a decision, he communicates it accurately, but
he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexi
ble and take his time making decisions. In casual conversations with his secretary, Ted reveals tha
t he went to school in the South, has been married for 20 years, and is thinking about taking a crui
se for the first time for this year's vacation.

Ted is terrified of making the wrong decision in most situations. He knows this but won't tell any
one, even his wife. You see, he once worked for a very demanding and abusive boss who eventual
ly fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the rig
ht decision or not, the boss would yell at and humiliate him in front of others. As a consequence,
now, years later, Ted has a tough time making decisions.

Refer to Case 8.1. Ted's conversation with his secretary is an example of

*a. self-description.
b. self-disclosure.
c. self-awareness.
d. staying in his organizational role.

43. Case 8.1

Ted is a vice-president in a small company. He's a very laid back and private man. Everyone cons
iders him very nice but indecisive. When he makes a decision, he communicates it accurately, but
he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexi
ble and take his time making decisions. In casual conversations with his secretary, Ted reveals tha
t he went to school in the South, has been married for 20 years, and is thinking about taking a crui
se for the first time for this year's vacation.

Ted is terrified of making the wrong decision in most situations. He knows this but won't tell any
one, even his wife. You see, he once worked for a very demanding and abusive boss who eventual
ly fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the rig
ht decision or not, the boss would yell at and humiliate him in front of others. As a consequence,
now, years later, Ted has a tough time making decisions.

Refer to Case 8.1. By not telling anyone of his fear of making the wrong decision, Ted is preventi
ng which of the following from taking place?
 a. Role relationships
*b. Reduction of stress
c. 360-degree feedback assessment
d. Forgiveness

44. Case 8.1

Ted is a vice-president in a small company. He's a very laid back and private man. Everyone cons
iders him very nice but indecisive. When he makes a decision, he communicates it accurately, but
he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexi
ble and take his time making decisions. In casual conversations with his secretary, Ted reveals tha
t he went to school in the South, has been married for 20 years, and is thinking about taking a crui
se for the first time for this year's vacation.

Ted is terrified of making the wrong decision in most situations. He knows this but won't tell any
one, even his wife. You see, he once worked for a very demanding and abusive boss who eventual
ly fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the rig
ht decision or not, the boss would yell at and humiliate him in front of others. As a consequence,
now, years later, Ted has a tough time making decisions.

Refer to Case 8.1. Ted's inability to make decisions is an example of information in which "pane"
of his Johari Window?

a. Open
*b. Blind
c. Hidden
d. Unknown

45. Case 8.1

Ted is a vice-president in a small company. He's a very laid back and private man. Everyone cons
iders him very nice but indecisive. When he makes a decision, he communicates it accurately, but
he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexi
ble and take his time making decisions. In casual conversations with his secretary, Ted reveals tha
t he went to school in the South, has been married for 20 years, and is thinking about taking a crui
se for the first time for this year's vacation.

Ted is terrified of making the wrong decision in most situations. He knows this but won't tell any
one, even his wife. You see, he once worked for a very demanding and abusive boss who eventual
ly fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the rig
ht decision or not, the boss would yell at and humiliate him in front of others. As a consequence,
now, years later, Ted has a tough time making decisions.

Refer to Case 8.1. Ted has decided to talk with his coworkers about how humiliated and defensiv
e he was after one of his former boss's disagreements over his decisions. Ted needs to pay particul
ar attention to which element of self-disclosure?

a. Practicing the art of apologizing

*b. Accurately describing feelings and emotions
c. Communicating the situation in terms of facts
d. Presenting constructive criticism with care

46. Case 8.1

Ted is a vice-president in a small company. He's a very laid back and private man. Everyone cons
iders him very nice but indecisive. When he makes a decision, he communicates it accurately, but
he often just won't make one. Ted thinks of himself as a very decisive person who likes to be flexi
ble and take his time making decisions. In casual conversations with his secretary, Ted reveals tha
t he went to school in the South, has been married for 20 years, and is thinking about taking a crui
se for the first time for this year's vacation.

Ted is terrified of making the wrong decision in most situations. He knows this but won't tell any
one, even his wife. You see, he once worked for a very demanding and abusive boss who eventual
ly fired him. Anytime Ted would make a decision this boss disagreed with, whether it was the rig
ht decision or not, the boss would yell at and humiliate him in front of others. As a consequence,
now, years later, Ted has a tough time making decisions.

Refer to Case 8.1. If Ted chose to disclose his past experience with his new boss as a way to help
the new boss understand Ted's decision-making process, Ted would need to pay special attention t
o which element of appropriate self-disclosure?

a. Practicing the art of apologizing

b. Using it to repair a damaged relationship
c. Communicating the experience in terms of facts
*d. Selecting the right time and place

47. ____________________ involves disclosing nonthreatening information, such as your age a

nd favorite food.

Correct Answer(s):
a. Self-description
 Name: _________________ MGT Ch. 9 Quiz Date: ____/____/_____

8. Johanna often feels she is a helpless victim to other people's actions. Her sister frequently decides her
schedule dictates which events she will attend. For Johanna, she would rather endure feelings of
helplessness then confront her sister about how she feels. This is an example of which emotional style?
a. Suppressive
b. Overexpressing
c. Accommodating
d. Capitulating
9. Gina and Bill are managers for two separate projects. Gina works with the robotics repair and
maintenance. Bill receives all the customer complaints that his customer service staff cannot handle.
a. Gina has the more difficult job.
b. Bill is more likely to be withdrawn.
c. Gina is more likely to be withdrawn.
d. They both have jobs that cause emotional exhaustion.

Case 9.1
Anne has been feeling depressed lately. A few weeks ago her pet cat died of old age. Anne was sad,
naturally, but lately she has hardly been able to function. While talking to a friend about how she was
feeling, she suddenly remembered how distraught she was as a child when she rolled over on a new kitten
in her sleep and smothered it. Anne decides to join a self-help group in order to get control of her feelings.
That same week a coworker failed to fulfill her responsibilities on an important project, resulting in
delays. Anne was "chewed out" by her boss as a result. Anne wants to tell the coworker how angry she
was. Anne's boss, Jerry, is subject to angry outbursts. When he is upset, he lets everyone know it, quickly
and fully.

10. Refer to Case 9.1. Anne's emotions about her cat and her inability to function are examples of the
influence of ____ on our feelings.
a. gender
b. anger
c. temperament
d. the subconscious mind
11. Refer to Case 9.1. What should Anne do to take control of her anger before she expresses it to her
coworker?
a. Recognize and accept the anger of her boss.
b. Reflect on her need to express her anger.
c. Explain in concepts and in generalities why this situation bothers her so much.
d. Suppress her feelings and live with it; this kind of thing happens all the time.
12. Refer to Case 9.1. Anne's boss, Jerry, seems to have which emotional style?
a. Suppression of emotions
b. Capitulating to emotions
c. Overexpressing emotions
d. Accommodating his emotions
13. Refer to Case 9.1. What would be an effective way for Anne to express her anger to Jerry?
a. Tell him "I feel very upset when you yell at me, especially in front of my coworkers."
b. Wait a few weeks before talking with Jerry in order to allow her to "cool off."
c. Yell back at Jerry.
d. Journaling.

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https://www.coursehero.com/file/113284799/Chapter-9-Quizdocx/
 Name: _________________ MGT Ch. 9 Quiz Date: ____/____/_____

14. Refer to Case 9.1. Anne's strategy for dealing with her feelings about her cat is an example of fine-tuning
your emotional style by
a. expressing your feelings in a timely manner.
b. taking steps to move beyond sadness and guilt.
c. seeking feedback.
d. putting your problem into proper perspective.

15. Describe briefly the two components of emotional competence as presented by Daniel Goleman's two
popular books on emotional intelligence.

17. Emotions are an important element of who you are and how you respond to life. What are emotions?
What hinders emotional balance?

18. Explain how emotions play a role in the workplace.

19. Define emotional intelligence. What is its relationship to standard intelligence and cultural intelligence?

20. While it cannot be eliminated, what steps can an employer take to limit workplace violence?

21. Discuss the four different emotional styles used by individuals to display emotions.

22. Identify two ways to achieve control over emotions.

This study source was downloaded by 100000874082025 from CourseHero.com on 11-07-2023 14:54:21 GMT -06:00

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