Power BI Desktop

Topic

Call Center Trend Analysis


1/1/2021 3/31/2021
All 

Average Answer Average Total Call During Operation Hours

Speed Satisfaction 600

400
67.52 3.40
10 125 0 5
200
Calls Answered Calls Resolved

0
27.08% 10 12 14 16 18
18.92%

Y Y
N N Agent Statistics
Agent CountYes ResolvedYes Average of Satisfaction rating Average of Speed of answer in secs
81.08%
72.92%
Becky 517 462 3.37 65.33
Dan 523 471 3.45 67.28
Calls per Month
Diane 501 452 3.41 66.27
Answered N Y Greg 502 455 3.40 68.44
Jim 536 485 3.39 66.34
2K 1.77K
1.62K 1.61K Joe 484 436 3.33 70.99
Martha 514 461 3.47 69.49
1K Stewart 477 424 3.40 66.18

0K
January February March